customer service: CUSTOMER SERVICE BORDERS FAILS SAYS PEARLS FOR GIRLS AUTHOR NAGGAR
- 07/24/11 03:16 AM
I have been working with Borders Book Stores since last November. I have always loved the store, the concept, the employees and the interaction with people. I would do author book signings for my PEARL SERIES of books. When they entered bankruptcy, the chain addressed their customer service for the better. Now, that they are closing...
THIS IS THE ONLY CUSTOMER SERVICING YOU ARE GOING TO GET. I ANSWERED QUESTIONS, DIRECTED PEOPLE, AND WHEN THEY BOUGHT MY BOOKS, SOME GOT HUGS AT NO CHARGE TOO!
HERE I AM SELLING PEARLS FOR THE SOUL..A COLLECTION OF OVER 800 POSITIVE AND … (14 comments)
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customer service: CUSTOMER SERVICE IS COMMON SENSE...NO ACCIDENT THAT BOTH HAVE THE SAME INTIALS CS
- 07/21/11 06:01 AM
Why are there employee handbooks written out with script on how to handle or respond to potential customers? Why is that I wonder. If someone calls your place of business and has a problem several neat things just took place. Let's go over them because if you don't, you are part of the problem and your customer will be serviced else where
Customer Service is Common Sense
1. They are calling you to help them. Wow, this says that they came to you first. Corporations pay marketing companies billions per year to get that first call
2. People believe that you … (0 comments)
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customer service: AGENTS ANSWERING THE PHONE...WHY IS THIS STILL BEING DEBATED? $$$
- 07/21/11 03:40 AM
To me, this subject being around in our industry especially in today's economic climate boggles the mind. How can you not answer the phone or return calls in an effective and efficient manner defies reason? We have email, texting, phone calls and cold calls to make our selves known. When you are not available after all that, it is a STAY AWAY statement if I ever seen or heard one
STAY AWAY BUT CALL ME MIXED MESSAGE
If I was a seller, I would stay away from you. If I had a buyer, it would cause me to wonder as well. … (11 comments)
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customer service: BORDERS BOOK STORE MANAGER AND PEARLS FOR GIRLS AUTHOR WILL MISS EACH OTHER
- 07/20/11 12:40 PM
I have always been well received and treated at the Borders Book stores whenever I was there doing book signings. First off, the employees are all helpful and love their jobs. They will be missed. That joyful attitude starts from the top down which brings me to Nathan Macias the General Manager of the Rancho Cucamonga store. He sets the rhythm and it is a good one
THE MOOD OF ANY STORE DEPENDS ON THE MAN RUNNING IT.
THIS IS A HAPPY, WELL RUN STORE
GENERAL MANAGER BORDERS BOOK STORE AND PEARLS SERIES AUTHOR
It is people like Nathan who … (2 comments)
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customer service: DOWNTOWNE BOOKSTORE RIVERSIDE CA....READERS PARADISE AND MORE....
- 07/15/11 12:41 PM
What price do you put on a place or an experience that feeds your entire being? DOWNTOWNE BOOKSTORE in Riverside Ca is the perfect place to let your self be spoiled. We all know the cheapest way to travel is in your mind. Well, at this bookstore, you will get a lot of travel options. It's all here and all it needs is you to enjoy it..
EVERY ONES MOM...YOU GOT TO LOVE HER
I was tempted to rent her out as a RENT A MOM for $30.00 a picture. As a Real Estate agent, you can have her at all … (2 comments)
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customer service: IF YOU WANT PEOPLES MONEY...IT HELPS TO WANT PEOPLE FIRST...THE MONEY FOLLOWS
- 07/13/11 03:28 AM
What I would like to see and experience as soon as possible which is long overdue, is retailers, servicers, public institutions and the like start dealing with and treating the customer/consumer first and do away with catchy slogans and clever marketing campaigns. The rule that people buy from people first and then whatever they are selling after that holds....
TALK TO ME
I don't like being put on hold, or when someone who is trying to help me is trying to help someone else too at the same time. I don't like robo message centers where the machine is trying to … (4 comments)
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customer service: REAL ESTATE CONSULTATIONS....NOT ALL TURN INTO BUSINESS
- 07/13/11 02:27 AM
I have a liberal business plan that allows for Real Estate consultations. That's right, I like discussing and hearing about the different dynamics that are to be found in Real Estate transactions. No two deals are a like even though they are similar. Usually I am approached in person or via the phone
MANY TYPES OF CONSULTATIONS
First of all, quite a few people just want me to hear their opinions and what they are doing and just have me approve them or praise them for being so smart. Okay, but how can I help you?
Others like to complain about … (5 comments)
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customer service: AIR CONDITONER...GET SERVICED NOW...BEFORE THE HEAT WAVES...CALL "ONE HOUR"
- 07/11/11 04:44 AM
Of course the ideal time to service might be prior to the summer. But, if you are like me, sometimes you wait until you need it and then you discover what has to be done. I went to turn mine on and it didn't perform. I called ONE HOUR HEATING AND AIR CONDITIONING and my defective A/C never saw what hit it
ITS TRUE TO ITS NAME...ONE HOUR
From the time you call to the time they respond, time flies and you know that any problems that are at work only have a limited time to live. The solution is on … (2 comments)
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customer service: POWER COMES WITH RESPONSIBLITY
- 06/09/11 04:19 AM
This subject is something we all know about. Until you have had your own experience though, you haven't lived the subject. You see human beings don't handle power very well. It dominates and shocks many that come into it and instead of learning about it before using it, people use it and like to learn as they go. Unfortunately, a lot of people get hurt in the process
HUMANS AND POWER
When a human being comes into power, it should be a humbling experience. In most situations, it means what you do and say will affect others and in some cases … (6 comments)
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customer service: CLOSING GIFTS....HOW DO YOU WANT TO BE REMEMBERED?
- 05/31/11 09:48 AM
First and foremost, the agreed to and intended results was the gift. You were hired to do a job and you did it. Services were exchanged for money and all walked away winners. However, it our industry of buying and selling, investing and servicing Real Estate, a gift to seal the memory of the deal is a common gesture
OK...WHAT DO WE GIVE?
What to give causes head scratching in the industry and to be unique about it can be challenging. Gift baskets, wine, calendars, gift certificates, magnet items, pen and pencil sets, flowers, plants, charity donations, vases, sweets, statues, food, … (11 comments)
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customer service: RAISING THE BAR DOESNT MEAN REACH HIGHER FOR A DRINK
- 05/21/11 02:31 AM
When you strive to exceed someones expectation, when you not only meet it but excel at it, and when it becomes apparent both to you and the receiver of your services..... then perhaps you have successfully RAISED THE BAR...In essence, you are doing a better job than someone else would
HIGH LEVEL OPERATIONS
You are setting a higher standard and branding your self for doing so. You have lifted the level of excellence to a new high. Now, the bar is set by you and your code of conduct.
UPPING THE HIGH BAR
But now, a new task is at hand. Either you or some … (2 comments)
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customer service: ACTIVERAIN....SHARES THE SECRET TO THEIR SUCCESS....by deed
- 05/10/11 11:08 AM
Over the weekend, some of us experienced some minor problems and ActiveRain was on them even before we could report them. But that is not the compelling part. The part that makes this company stand out is the genuine concern they have for the inconvenience caused to you
ACTIVERAIN SHARES THE SECRET OF THEIR SUCCESS
You see ActiveRain knows that deep within their power structure, amidst their successes and brilliant ideas, lie the very core concept of their being. That being is the people who believe in them. Humility is at play and all this does is bring out the best … (4 comments)
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customer service: WHO IS THIS PERSON, PLACE, OR THING?....CHECK THEM OUT ON THE NET
- 05/09/11 07:17 AM
I got a call the other day on a listing from an out of the area buyer. The first thing they said was..you are a prolific blogger and do quite a lot..I said yes, I do. Then they said I see where you wrote a book called Pearls for the Soul a book of positive sayings and I said yes, that's me. Good...we are interested buying a home in your area and we need your help
BLOGGING WORKS
I thought to myself how much fun I had blogging and posting while I was doing it and it also becomes profitable too? … (2 comments)
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customer service: WARM-CALLING....WAS HERE FIRST.....THEN COLD CALLING CAME
- 05/09/11 06:40 AM
You see how it all began? By being neighborly. By taking the time to greet, meet, and then care about the incident. You knew people and they knew you. They liked you and the first rule of marketing was born...PEOPLE BUY FROM PEOPLE FIRST...then whatever you are selling
FOR SALE....ME
So, that means we are selling ourselves. Not in a obnoxious, overpowering, domineering or manipulative way..NO. By getting to know someone and have them get to know you. This can be practiced wherever you go. No training required either. You just need legs, a mouth, a set of ears and the … (2 comments)
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customer service: PROVIDENT BANK.....THE REAL ESTATE AGENTS & BORROWERS FRIEND
- 05/04/11 12:49 PM
All banks are bad. That was my mantra for 2 years and it was a pretty accurate statement. Bank of America, Chase, US Bank, Citibank and all the rest of them where all part of an ongoing problem with their customers, borrowers, federal government and especially Real Estate agents
NOT SO WITH PROVIDENT
I am very glad to announce that Provident Bank which is a smaller personal type bank is meeting the expectations of the Real Estate agent, the defaulted borrower, the borrower and the customer. They are in the positive flow and part of the economic solution
SHORT SALES GET … (2 comments)
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customer service: U.S. BANK OVER REACTED......NEED TO TAKE CUSTOMER SERVICE 101 COURSE
- 04/29/11 04:31 AM
I rent property out and in order to give someone possession right away, cash is required. I had a renter client turn over about $3000 in cash to me the rest in a $60 check. I told him to leave the "payable to" blank as I didn't know who would be going to the bank to cash this check. It turned out to be me and here we go
NO BIG DEAL
I have done this before. Leave the "payable to" blank and you either fill it in for cash or put your name in whoever is cashing it. No big … (11 comments)
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customer service: SO, YOU WANT TO BE A MANAGER? .......archive special report
- 04/06/11 01:41 PM
When we use the word manager nowadays, one thinks of the perks and the extra money that goes with the title. But the word itself....Manager comes from the word MANAGE which is intended to mean the supervision and caring of other people, places, and things.
THE BUCK STOPS HERE
This is a tremendous responsibility to both your employer, your fellow workers and the consumer public. What a manager does or does not do AND how they do it will determine just how well things will or will not end up.
MANAGER ON
A manager is and agrees to be a cheerleader, … (4 comments)
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customer service: THE POWER OF YES......I CAN DO THAT
- 02/14/11 11:19 AM
In these tough and challenging times, I have learned that one word stands out amongst others that if there was ever a time when we needed it to mean what it says...now is that time. It is a word we take for granted, but want so much to hear. the word is YES
I like hearing YES very much. In fact, when I hear NO, I find myself appreciating YES even more. Yes is a great customer service word. The value for the customer is obvious. Whatever they want or are inquiring about, the answer YES just does the trick. As … (6 comments)
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customer service: SERVICE...FOOD...and...AMBIANCE....3 legs of the RESTAURANT stool
- 10/09/10 03:21 AM
You don't need to know much about the restaurant industry to understand the three-legged stool upon which it sits...Wherever you go, the dynamics of Service, Food and Ambiance are at work.... When all three line up, it can be a very pleasant experience. Lining up all three is not necessary to have a pleasant experience either....
FOOD:
There are places that are known for being "best" at their food. It can be a little old oyster shack on a back road, a hamburger dive in an auto parts junkyard or a place known for its fresh, gigantic steak fries..the attraction being … (18 comments)
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customer service: GET RID OF THE WORD..... "NO".....IN TODAYS REAL ESTATE MARKET....
- 09/12/10 02:12 AM
I learned a long time ago that when practicing the servicing of a customer, the word NO was worth-less and not appropriate. You may disagree, but I have very high and strict standards when it comes to the needs of my fellow Human Beings. The ones that cross my path.....are entitled to the best I have to offer....
OR WHY AM I DOING THIS...?
Now that being said, I am finding myself doing a lot of consultations lately. Things are changing rapidly in Real Estate and keeping up with it all is challenging, sometimes daunting....but very doable. When I consult, I … (25 comments)
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I have been working with Borders Book Stores since last November. I have always loved the store, the concept, the employees and the interaction with people. I would do author book signings for my PEARL SERIES of books. When they entered bankruptcy, the chain addressed their customer service for the better. Now, that they are closing...
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