As part of my work as a volunteer firefighter here in Washington County, Florida and as President of the Washington County Firefighters Association I was able to view a demonstration of the "Smart 911" system.
This free national database allows you to enter as much, or as little, information about yourself, your family, and your home, that would be of value to first responders in the event of an emergency. If your locality is subscribed to this service, when a 911 call is received from a registered number, all of the information that you entered is immediately displayed to the 911 operator. You can register your home numbers and your cell phone numbers. Having your cell registered could be a tremendous benefit if you spend a lot of time traveling. As long as the locality is registered with Smart 911, all of your medical information that you entered would be available to the 911 call center.
Not every 911 center will have this available as the initial cost and the annual maintenence of the system was somewhat pricey for a small county such as the one I live and work in, but what price can you put on a human life? I would urge everyone to call their local 911 office to find out if they are subscribed to the "Smart 911" system, or if they are even aware of what it is and what it can do.
Even though it is not currently available here in Washington County, Florida, I intend to register my information and that of my wife, as she has several medical conditions that would be helpful for first responders to know about prior to arriving at the scene of a medical emergency while we are traveling.
You can take a look at the system, or go ahead and setup your profile at
www.smart911.com
This is definately a few minutes out of your time to complete the profile that could make a world of difference in the future.
Some of the information about what type of information should be considered for inclusion in the database is highlighted below.
The Safety Profile you create in Smart911 is completely private and only shared with 9-1-1 when you call from a registered phone. Some examples of the information you can include in your Safety Profile are below.
Personal Information
Your Photo
Upload a photo of yourself or loved one and when you call 9-1-1 the dispatcher will forward it to the police, paramedics and fire fighters that are responding – so they’ll know exactly who they’re looking for when they arrive on the scene.
Your Calling Location
Now for the first time 9-1-1 operators can determine your location based on the GPS in your cell phone, even if your call drops (only on select phones). With Smart911, the police and paramedics can locate you more quickly in an emergency.
Your Name and Personal Pin
With Smart911, the 9-1-1 operator will know more about you – like your name or a personal identification number you choose. In the event you are being coerced or threatened, just give the wrong pin and they’ll be able to recognize the situation and help you more quickly.
Physical Description
Simply by knowing your height, weight and eye color, paramedics and firefighters can better identify you and your family members in an emergency.
Age / Gender
Similar to physical description, knowing the age and the gender of your family members can help police, fire and paramedics identify them should they be injured.
Household Details
Family Profile
When firefighters are rescuing a family from a burning house how do they know that everyone is out? With Smart911, call takers can tell firefighters exactly how many people live in your house.
Photos of Children
Today when a child goes missing there’s a delay before an Amber Alert can be triggered – the police have to acquire a photo of the missing child. With Smart911, a high quality photo of the child is ready immediately.
Household Access
With Smart911 call takers can tell firefighters in route exactly what to expect – where the gas shut off value in your house is or where the exits are. For those living in apartment buildings they’ll have a layout of the apartment complex.
Pet Information
In a house fire it’s important that pets don’t get left behind either. With Smart911 you can add all our family pets to your profile to make sure that first responders rescue them as well.
Emergency Contacts
For minors or seniors with Alzheimer’s, call takers can see the contact info of their care-taking family members to reach out to them when the 911 call is not a life threatening incident.
Medical Information
Medications
With Smart911, you can securely share all the information about the medications you and your loved ones are taking so that in an emergency paramedics are aware of any complications and don’t have to question an injured or delirious victim.
Medical Conditions
Tell Smart911 about your family’s medical conditions – like heart attack and stroke history . This way when they receive a call from an unresponsive caller they can send all the appropriate equipment.
Psychiatric Conditions
Notify Smart911 of family members who are suffering from dementia or depression so that when they call 9-1-1, call takers can respond appropriately.
Allergies
Report your family's allergies to Smart911 and we’ll notify paramedics when you call 9-1-1. The simple knowledge of food allergies and/or latex allergies can make all the difference.
Rescue Notes
For those who require special evacuation equipment due to their weight or medical conditions, alerting Smart911 ahead of time can ensure that paramedics arrive completely prepared.
Special Needs
Disabilities
All pertinent information regarding disabilities can be detailed ahead of time so that those with special needs – including speech impediments can count on first responders acting on the preloaded data as opposed to traditional questioning.
Disorders
For those who have a family member with Alzheimer’s, Smart911 offers a unique solution. Instantly call takers know the callers condition and refer to the details of the profile – including current location and contact info of family members.
Impairments
For the deaf community, Smart911 provides a critical service. While deaf callers are unable to respond to call takers questioning they can rely on their pre-entered profile data.
Non-English
By creating a Smart911 profile ahead of time families can be assured that the appropriate translation services will be provided without delay during an emergency call.
Additional Information
Restraining Orders
With Smart911, the police will know as they respond to a domestic dispute whether or not there are outstanding restraining orders against either party.
Vehicle Information
Include your family’s vehicle information and police can be on the look out for your car as well as your family members as they arrive on the scene after your 9-1-1 call.
Additional Notes
Smart911 allows you to include any other information – not covered in these other fields – about you and your family that you think could be helpful during a 9-1-1 call.
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