By Wendy Cole, Senior Editor, REALTOR® Magazine

For an upcoming magazine story in REALTOR® Magazine, we'd like to hear from broker-owners and managers about effective ways of dealing with disgruntled clients and customers. If you've managed to turn unhappy folks into raving fans we want to hear about it.

Have you set up a formal complaint processing system? How well has that worked out? Brokers, what have you taught your agents about how to cope with difficult clients and how not to torpedo their business relationships with them. Please e-mail Senior Editor Wendy Cole at mailto:w.cole@realtors.org with your insights and contact info or call 312-329-8484.

 

Brand Like A Master
05/24/2010
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By Katherine Tarbox, Senior Editor, REALTOR® Magazine Two weeks ago, I had the pleasure of heading to Miami Beach, Fla., to meet " The Jills " a top-producing team specializing in selling luxury homes. Jill Eber and Jill Hertzberg, of… more
Health Reform for REALTORS®, Explained
05/19/2010
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REALTOR® Magazine recently sat down with Marcia Salkin, managing director for legislative policy at the National Association of REALTORS®, to learn more about how real estate professionals will be affected by the new health reform laws. Here… more
Are You a Tech Master?
05/05/2010
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In February 2009, REALTOR® Magazine launched the Masters Series a video diary of top-producing practitioners, who represent expertise in a certain field within real estate. We traveled all over the country to meet some of the best real estate… more
What's Your Pick for the Next REALTOR® Magazine Cover?
03/18/2010
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We enjoyed your input on our April cover so much that we're going back to the well! Our May cover story is built around interviews with people who recently bought and sold homes. What was the experience like for them? What would they do differently… more
Does Your Brokerage Have a Fantastic Transaction Coordinator?
03/08/2010
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For an upcoming article in REALTOR® Magazine, we'd like to hear about transaction coordinators who not only do a top-notch job, but who have helped devise a notable system or operate in some distinctive way to process transactions as efficiently… more
Which REALTOR® Magazine Cover Would You Choose?
02/26/2010
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Every year around this time, REALTOR® Magazine produces an issue filled with hundreds of tips that we glean from NAR members, as well as experts in marketing, technology, law, public policy, and business management. This year, we tried something a… more
Are You an Open House Master?
02/08/2010
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In February 2009, REALTOR® Magazine launched the Masters Series a video diary of top-producing practitioners, who represent expertise in a certain field within real estate. We traveled all over the country to meet some of the best real estate… more
A Busy Spring Awaits.. What Are You Doing to Make Sure You Don't…
02/02/2010
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REALTOR® Magazine is working on an article that seeks to provide readers with ideas on what they can do right now to make sure they don't miss out on opportunities this busy spring selling season. After all, economists are predicting a big… more
Tell Us Why You Love Your Broker
01/29/2010
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Here's your chance to brag about your broker. REALTOR® Magazine wants to hear from sales associates who think their broker (eg. company owner or manager) is the greatest in the world. Tell us briefly what you admire and appreciate most about him… more
 
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REALTOR® Magazine

Chicago, IL

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National Association of REALTORS®

Address: 430 N. Michigan Ave., Chicago, IL, 60611

Office Phone: (800) 874-6500

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