Total Class Solutions is a national class action administrator that specializes predominantly in construction defect issues, although we are currently expanding to other issues during 2012. It is often thought of as an insurance company-related business. It is not. It’s handling class actions and working specifically with both defendant and plaintiff attorneys who are settling or about to settle cases.

The management team of Total Class Solutions has been handling class actions for over 15 years, and has handled over a billion-dollar settlement. We have experience second to none.

We were referred to Reata by the landlord when we were looking at a sublease in this building. The biggest benefit from Reata and working with Bob was we said what we wanted and Bob ran with it and got it done.

One of the solutions that Reata developed for Total Class Solutions was when we right-sized 18 months ago. We were in a space of 5500 square feet. We only needed, we thought, 4400 square feet – but in fact, we squeezed into 3800 square feet because the layout of the space was much more convenient to our business.

We have been in this building since the early 1990s, and what this building atrium has given to us is security, parking, and it also has in-house sandwich shops so you can grab a quick lunch and don’t have to go out. It’s also a very aesthetically-pleasing building. We have enjoyed being here all this time. Even after looking in 2010 for other space, we were convinced that we should stay in this building.

We’ve also expanded by already another 1000 square feet, and recently just reconfigured the office to increase the space and make it more productive.

One of the key things that I found with working with Reata and working with Bob was the level of responsiveness. Once the project was established, Bob was very responsive, very communicative, and got the job done in a timely manner – and also worked with the construction guys as well to get build out done.

I think when you contract with somebody to do this sort of work, you want to have the confidence that they will complete the project timely, and Bob made sure that happened.

I would absolutely recommend Bob and Reata to other clients. In fact, I have done so. I don’t know whether they contacted Bob, but I have mentioned to a number of people who are looking for space, and I will do that again, absolutely.