Clients are making the shift. Big box lenders are so big that they're collapsing on top of their own clients.
I'm dealing with a top three lender rignt now...
As an Attorney!
I've been contacted by the client. The lender had been accepting the mortgage payments, cashing them in and, oh yes.....reporting to the credit bureaus that they hadn't made a payment for nine months and therefore the big box lender began the foreclosure process.
I've spent hours upon hours with the client getting disconnected repeatedly. I'm an attorney looking to help my client, but many disconnections....we called again and again and the bank representative gave us their name and number. Each time we'd call back and invariably each extension was invalid, or surprisingly enough, "Crystal doesn't work at this extension."....can you say....
C'mon now!!!!
I call the president of our company and told him of the fiasco. He found a high up contact in that top three fortune 500 mortgage company to investigate the my client's allegations. What's such an paradox is that they're suing a client for foreclosure claiming that she's failed to make payments. In the mean time she's provided all the statements and cancelled checks to prove that she's never been late with them. As an attorney, I've told her that she has a cause of action against this mortgage company since they they're destroying her credit by reporting he not only as late, but also in foreclosure when the proof is contrary.
But Now??? How about an Update!!!!!
The latest as of this week???? This big box today agreed....to an extent and said the following...
We acknowledge that you've made your payments and made the payments on time. We just don't know where the money is within our company.
Are You Friggin Kidding Me!!!!! That's one caring mortgage company.
"We acknowledge that you've paid on time, but we're not ready to clear your credit or stop the mortgage foreclosure until we can figure out what we did with your money?"
There's a Major Shift Gooing on with Consumers now!!!!
Mortgage Companies are shooting up the list of the top 100 even in a market when big box lenders are collapsing and more are poised to collapse, great companies are rising to the top. Why? Because consumers are begging for someone to care about them.
It used to be that consumers wanted the lowest rate on the block. Now they want a good rate, a really good rate, but for the biggest financial transaction of their lives, they'll trade a little rate to have qualified people investing in their families. They want a relationship. They don't want crappy service for a lower rate.
There are a lot of great companies out there that offer great rates and exceptional service. They might not be the lowest rate in town, but they're fair and they will create a relationship with the client that will inevitably end up with a client for life. Big box???? Transactional, not relational. I'm sorry, I'll take relational over transactional any day. It may not be the cheapest rate in town, but to the client, it's a lot more cost effective. And with the biggest investment in your life isn't it good to have a relationship as well as a point of contact?
Larry Bettag - Regional Vice President, Midwest Region
Great Home Close to Shopping & Freeway
Type: Single Family Home
Location: 7127 E LAKEVIEW AVE, Mesa, AZ 85209
Bedrooms: 4, Bathrooms: 2 full, 0 half, 0 three-quarter bath
Price: $230,000
Description: Beautiful curb appeal greets you as you drive up to this home. The front door opens to the family room which is open and spacious with views to views to the landscaped back yard. The Kitchen features an island and granite counter tops - wood flooring, tile and carpeting throughout the home. Professionally decorated with neutral colors used. Cabinets in the garage & sun shades. Plenty of fruit trees including lime, peach and orange!
Contact Information: Sheryl Robinson
Home Key Realty
18711 E Pine Valley Drive Queen Creek, AZ 85142
Phone: 602-614-0416 Fax: 480-248-2155
Email: sherylrobinson@NUMBER1EXPERT.com
Great Chandler Home with a Pool
Type: Single Family Home
Location: 622 W Crofton St, Chandler, AZ 85225
Bedrooms: 4, Bathrooms: 2 full, 0 half, 0 three-quarter bath
Price: $225,000
Description: Fantastic curb appeal greets you at this home with a spacious walkway to the front door. Inside the home there is 4 bedrooms, 2 bathrooms and den/ play room. The kitchen is open to the living and dining room areas and has updated cabinets and counter tops with black appliances. New roof installed in 2006. The Diving pool was remodeled in 2006 and has all newer equipment. New A/C in 2008 along with additional 8 inches of blown in - insulation. In 2008 the RV gate was replaced along with new low E windows installed. This home has it all and easy maintenance landscaping in the front and the back yard. The refriderator in kitchen conveys in sale of home.
Contact Information: Sheryl Robinson
Home Key Realty
18711 E Pine Valley Drive Queen Creek, AZ 85142
Phone: 602-614-0416 Fax: 480-248-2155
Email: sherylrobinson@NUMBER1EXPERT.com
Great Paradise Valley Townhome
Type: Townhouse
Location: 7008 E Gold Dust Ave #219, Paradise Valley, AZ 85253
Bedrooms: 2, Bathrooms: 2 full, 0 half, 0 three-quarter bath
Price: $124,000
Description: Superb location in the heart of Scottsdale with a Paradise Valley zip code. The refridgerator,washer & dryer convey in the sale of home. This gated community has 2 heated pools, BBQ area & ramadas. The condo has a split floor plan with valulted ceiling, both bedrooms have walk in closets and there is a private balcony for outside relaxing.
Contact Information: Sheryl Robinson
Home Key Realty
18711 E Pine Valley Drive Queen Creek, AZ 85142
Phone: 602-614-0416 Fax: 480-248-2155
Email: sherylrobinson@NUMBER1EXPERT.com
Great single level starter home
Type: Single Family Home
Location: 1018 E Arabian Dr, Gilert, AZ 85296
Bedrooms: 3, Bathrooms: 2 full, 0 half, 0 three-quarter bath
Price: $129,000
Description: Clean and comfortable single level home in Mirador Estates - Gilbert, near all the amenities you will need. This home features a split floor plan with fresh neutral custom paint, tile and carpeting throughout. The living room and dining room are open and spacious with an open walkway to the kitchen. The master bedroom has an en-suite master bathroom with a good sized walk in closet. In the garage there is custom built cabinetry, making for great storage. Quick close available in time for the $8000 first time home buyers tax credit for those who qualify. Take a look at the pictures and judge for yourself. NOT a bank owned foreclosure.
Contact Information: Sheryl Robinson
Home Key Realty
18711 E Pine Valley Drive Queen Creek, AZ 85142
Phone: 602-614-0416 Fax: 480-248-2155
Email: sherylrobinson@NUMBER1EXPERT.com
Over 2100 sq.ft with a 3 car garage
Type: Single Family Home
Location: 4371 E Austin Ln, Queen Creek, AZ 85140
Bedrooms: 3, Bathrooms: 2 full, 1 half, 0 three-quarter bath
Price: $165,000
Description: Beautifully maintained single level home in Laredo Ranch with over 2100 sq.ft of comfortable living space and a 3 car garage for all your parking and storage needs. This home was constructed in 2006 by Taylor Morrison Homes and has been well looked after ever since. Beautiful tile floors greet you at the front door and extend down all the hall ways, into the kitchen and in both of the bathrooms plus the powder room and laundry. Neutral custom paint has been used through out the home which features a beautifully upgraded kitchen with granite counter tops, under mounted stainless steel sink, staggered cabinets, kitchen island and black appliances. This home has a split master bedroom floor plan and a separate living room and family room all under 9' ceilings.
Contact Information: Sheryl Robinson
Home Key Realty
18711 E Pine Valley Drive Queen Creek, AZ 85142
Phone: 602-614-0416 Fax: 480-248-2155
Email: sherylrobinson@NUMBER1EXPERT.com
Here is a scenario -- for sellers to avoid. You contact a real estate agent to list your home and the agent suggests that you might get more for your house than comparable homes on the market. The agent assures you that it only takes finding one person who is willing to pay your price! (And in our current market - I don't know where that sort of person is???)
Some agents approach a listing appointment as if they are bidding for your home. The unfortunate result is that you start out with an unrealistic opinion of your home's value. There is often a strong temptation to work with a person who says what you want to hear. An experienced, reputable real estate agent will back up their opinion of your home's value with hard data. The agent should give you information about the listing price of homes that are currently on the market, and recent selling prices of similar properties in your immediate area.
Even the most heroic marketing efforts won't work on a property that is obviously overpriced, (except in the most exaggerated of seller's markets.) Even if you find a buyer who is willing to pay more than your home is worth, the sale could fall apart when the appraisal comes in lower than the agreed-upon price. Listen to everything, but be careful!
If you are considering selling you home - please feel free to email or call me -- I will provide up to date information on the local area where you house is - and provide you honest answers - even if it will have you saying ouch...
This is an article in the East Valley Tribune about short sales and the market. I, along with Tara Bianco was interviewed by Ed in regards to what we are experiencing in this market.
Publication: East Valley Tribune;
Date:Aug 21, 2009;
Section: Chandler News;
Page Number: SA6
2nd quarter past-due loans, foreclosures break records
Arizona again among 4 states with highest rate
By EDWARD GATELY TRIBUNE
The national mortgage delinquency rate rose to a seasonally adjusted 9.24 percent of all loans in the second quarter, while Arizona continued to lead most states in distressed mortgages, according to the Mortgage Bankers Association's National Delinquent Survey.
The national rate was up 12 basis points from the first quarter and 283 basis points from a year ago.
The new rate breaks the record set last quarter.
The rate includes loans that are at least one payment past due, but does not include loans somewhere in the foreclosure process. The percentage of loans in the foreclosure process was 4.30 percent at the end of the second quarter, an increase of 45 basis points from the first quarter and 155 basis points from a year ago.
"The states of California, Florida, Arizona and Nevada continue to have a disproportionately high share of foreclosure starts, although the share has fallen slightly from last quarter," Jay Brinkmann, the association's chief economist, said in a statement. "Those four states had 44 percent of all the nation's new foreclosures during the second quarter of this year, down from 46 percent in the first quarter."
The percentage of loans 90 or more days past due and loans in foreclosure both set new record highs, breaking records set last quarter.
Sheryl Robinson, associate broker at East Valley-based Home Key Realty, said the evidence is everywhere that more homeowners are in financial duress and looking for help. All of her time is spent helping distressed homeowners avoid foreclosure through short-sales.
"There are a lot of good people in bad situations that are facing this and are having to make some tough decisions on what to do to avoid foreclosure, and one of the options they can take is a short-sale," she said. "The lender wants to see that the people have tried to get a loan modification and exhausted that option. The banks want to see that they've attempted to do a short-sale as opposed to a deed-in-lieu (give the property back to the lender)."
In a short-sale, the homeowner sells the mortgaged property for less than the outstanding balance of the loan and turns over the proceeds to the lender(s), usually in full satisfaction of the debt.
"A lot of people are calling sooner to say, ‘Look, I think I need to short-sale so I don't have to have a foreclosure,' because a lot of people would rather avoid that at all costs," Robinson said.
More people are choosing to walk away from homes, and not because they can no longer afford them, said Tara Bianco, senior loan officer at AmeriFirst Financial in Mesa.
"There's individuals in neighborhoods who are looking around and they're $125,000 upside down and they're trying to make that decision of ‘Why am I going to continue to make payments on a house that I'm so far upside down in? My neighbors have been able to renegotiate their mortgage or have allowed their home to go into delinquency in hopes of a modification of some sort,'" she said.
Homeowners who bought their homes in 2003-04 in the outlying areas of the East Valley are significantly upside down, and they're calling to find out what the adverse effects are if they choose to walk away, Bianco said.
"There's still a lot of people trying to figure out if there's an opportunity to leverage the market if they are upside down in their home," she said. "Can they afford to buy another home and hopefully make some money on that house to offset the loss they're going to suffer on the house they're in," she said.
"But it's becoming increasingly difficult to do that. The banks are working together ... to prevent people from buying new homes and walking away from the homes they're in."
Why live in Spectrum in Gilbert, Arizona? Here is what Souzanne and her girls have to say about the Spectrum neighborhood...
"My girls and I like living in Spectrumbecause it provides a great sense of community. Most residents have young families and the community provides many family activities such as petting zoos, carnivals and community movie nights. The girls like living near the elementary school. Gilbert Public Schools, by the way, is one the best districts in Central Arizona. We like the Spectrum community and hope to stay for quite some time."
Why live in Power Ranch in Gilbert, Arizona? Here is what Tom and Nan, a local couple, have to say about why they choose Power Ranch, a three time award winning master planned community located in Gilbert Arizona.
"We bought our house in Power Ranch because when we were looking for a home it was the first house we saw that had lots of windows and I could see all the way to my backyard from any of the windows. We liked the many walkways and paths and the two swimming pools in the Power Ranch neighborhoods. This meant we could swim without the upkeep of our own pool. We also liked the tree lined roads and after a while our neighbors have all become close friends and in good weather we spend more time out front with them than in our back yard. There are many activities to choose from and now the YMCA is another plus."
Tom & Nan
Power Ranch Residents
There are 66 homes currently available for sale in Power Ranch starting at $109,900 going all the way up to $789,900 for a home over 6000 sq.ft with a pool. 37 of the homes are priced under $200,000 and of the 66 homes available, 7 are bank owned. For a free list of homes available for sale in Power Ranch send me an email request and I will return the information including prices and pictures.
Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers and brokers listed on this site. These real estate profiles, blogs and blog entries are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a house. ActiveRain Corp. takes no responsibility for the content in these profiles, that are written by the members of this community.
ig box lenders are so big that they're collapsing on top of their own clients
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