AZHome Team Blog

Agent Consolidation of REO Bundles by Asset Managers is leading to delays in the buy process and increases carrying costs through longer time on market.

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Wed, 28 Jan 2009 22:12:05 -0600

Agent Consolidation of REO Bundles by Asset Managers is leading to delays in the buy process and increases carrying costs through longer time on market.

As an REO Specialist and a Buyers agent we are seeing both sides of the market. Here in AZ, recent trends and buyer behavior are showing appeal of foreclosed homes drop, as buyers frustrated with delays and response times are starting to look at resale homes as a preference. Condition issues aside, this is becoming a problem that is more noticeable compared to about a year ago. I have seen some agent portfolio's in excess of 300 properties ACTIVE. On trying to do business with many of the teams with large portfolios, telephone calls are not returned, emails are not returned, delays and oversights are frequent and professional courtesy is thin. As a result my buyers are electing to look at alternative properties, which can either be private resale or foreclosed with better response rates. Time and time again I see truth in the saying "Once Bitten, Twice Shy" as buyers elect to passover a property because the listing Agent or Team was difficult to deal with. From an asset managers perspective I can understand the values and possible improvements by consolidating, but I ask all of those Asset professionals that read this, to stop and consider total cost. Indirect costs, and risks of over consolidation is real and more time needs to be taken to spread asset bundles out to ensure highest quality service, increased care, lower errors, reduced risk and minimize bottlenecks and delays in REO asset sale and servicing. As REO specialists we must be careful of over stretching our capabilities with too much inventory and lacking infrastructure or capacity to support it. Resources are cut to the minimum as margins for all are also cut. For this reason we need to look at ensuring greater distribution of assets with those teams that also have the skills and capabilities to service them to the highest of standards.

The Need For Cost Re-Engineering Is Great right now, Can Real Estate be Green Too?

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Fri, 16 Jan 2009 23:29:43 -0600

Here we are again in a down cycle across the entire US and Global Economy. Companies and businesses have to continue to reinvent who they are and how they do it to survive. Green business has a great opportunity to grow and integrate more into production methods as companies look for new ways to do things. Business models in practically every industry has to be challenged, if not by our customers but by us in order for us to compete.

Having worked in business strategy and cost re-engineering for over two decades in all aspects of indirect and direct business cost/operations, we need to embrace this challenge, rise to it, and develop our talent and our thinking to find new opportunities and new markets.

Can green survive, I think yes in many aspects of real estate and of business. Technology is enabling a more remote work force. Less is the need to occupy a desk space. You can work from home and be connected and large companies can take millions out of their operating costs if they have the will and the expertise to implement flexible work plans and the appropriate infrastructure.

As prime business real estate in some markets become more cost prohibitive and the fight for talent and available work force to fill operations become more costly, a flexible workforce and real estate strategy is the only way businesses can continue to re-engineer costs.

At a residential level, I think builders needs to look at their materials and challenge production companies to find cheaper, greener, more responsible materials that will help reduce build cost, but can be done so in a way that it also improves construction times = reduced labor = reduced cost. A great example of this is in Norway where you can literally choose your home mass produced, and it is delivered in component form and built almost within a day on already laid foundations. GREEN and Cost Cutting can come together if only there is the courage to challenge business models and the product.

Looking Ahead for 2009 in AZ

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Fri, 16 Jan 2009 22:07:52 -0600

Realty News Only - Zero Drama

www.RealtyUpdateAZ.com

Quarterly

AZHome Team - 480 422 1081

Volume 3 - Issue 1
January, 2009

Team Member Spotlight & Comment

Hello & Welcome

Hello everyone, happy new year to you all. This is our first issue of the new year, and because of time and events we are changing this to a quarterly. I know that this will be welcomed to many, as you do not have to hear from me quite so much :)

Joking aside the need for good quality insights into the real estate market right now has never been so great. Many of us are watching the market with bated breath wondering what is going to happen. Take a look at my market review for 2009 below. There may be some information for many of you would want to keep. Please see the web version of this at www.realtyupdateaz.com and new readers can subscribe to ongoing issues, so please forward this to others that may benefit.

"B Green" is launched as our Green Certified Home Buyer or Seller Program

With the growing importance around GREEN issues and the increasing demand for expertise in this area, it was only fitting for us to expand our Real Estate service offering into this segment. There are growing issues and needs around GREEN real estate from finding energy star certified or energy rated homes through to understanding the risks for the buyer or seller and protecting them appropriately and the specialist marketing channels for selling green homes of any value.

We are very excited with the launch of "B Green" marking the realization of our membership to "AEEREP" and the ECOBroker Certification achievement. We are truly confident that our service offering in this space is going to be of the standard that people would expect from the AZ Home Team, and we look forward to supporting any needs, great or small that focus around Green living, the environment and methods that can be employed to improve quality of life within the home with growing health issues around air and water quality. You can find out a little more by visiting our specialist web site at www.buygreenhomesaz.com

Looking Forward - 2009 & Beyond

We are asked many times, "What is going to happen in 2009?" Is it going to get better? My answer is that in someways it already is. The problem is that the media has not been helping you much in terms of truly understanding the market locally here in Phoenix. Sure there are still challenges ahead, but take a look at the following chart showing the progress and change that is happening.

Solds are up slightly, the homes that hit the market during the financial crisis (Nov 08)
have been sold Inventory is down significantly compared to 2007. Bank aid is driving more price stability as banks are financed to be able to sit on homes longer. The real question is are we potentially going to see a deepening recession and more wide spread job loss.

Remaining inventory is what is left that is fueling continued price declines. Prices are almost on average back to 2004 numbers. Some Phoenix markets are performing better, some worse.

The remaining inventory is being sold as prices for these homes are 50% of construction costs in many cases. Some are even lower in price. When you combine that with 5% or less interest rates, I expect to see 2009 as a decline year, but it has the potential to recover. Why? because the difference between a buyers and sellers market is closer than you may think:

Buyers Market 7+ Months of Inventory
Balanced Market 5-7 Months of Inventory
Sellers Market Less than 5 Months Inventory.

You can see by the data that we can easily shift from buyers to balanced to sellers market over a few months. Combined with new government, we can be a little optimistic.

I will keep you all informed as the year progresses. Take a look at the market snap shot tool to the left, it is the tool you need to have local data like that below for your neighborhood or an area of interest. Sold V Active, Time on Market, Price Sold all with dynamic maps enjoy. I will talk with you soon. NH.

Ask About Our Service Guarantee

Ask About our Proprietary V/p Analysis for Listing your Home

Company: AZHome Team, Realty USA Southwest

Services Provided: Residential Real Estate Solutions - Buyer Services

Contact Details:

Office Tel: 480 422-1081 Ext: 2

Fax: 480 422 1081

email: erin@azho.me

After spending over a decade in large & small software development operations, I have a lot of experience with leadership, communication and technology. I enjoy applying those skills in the Real Estate arena and find that the same concepts apply universally. Nathan and I are excited about the technology that we are making available to our customers on our website (www.azho.me) and that we are using behind-the-scenes for customer service.

My Services

My current focus is as a Buyer’s Agent. One of the most rewarding things about this challenging market is seeing customers who may have been “priced-out” of the market a few years ago able to get into their dream home today. I also support Nathan on the Listing Services, particularly conducting Open Houses and working with potential buyers.

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Suggestions Corner.

Don't see what you want, email us and suggest it. We always look to improve

RealtyUpdateAZ.com copyright of The AZ Home Team - Excellence Through Innovation, Integrity & Quality

Service Partners are Not Affiliated with the AZHome Team

"Service Partner Spotlight" is Not a Recommendation of Service

The AZ Home Team are a REALTOR Team of REALTORS Individually Licensed in AZ

Realty USA Southwest - 15849 N 71st, St # 100, Scottsdale AZ 85254

Certifications & Accreditation belonging to Nathan Holman.

New Year Optimism - What are you waiting for? Lets Get your House Sold.

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Wed, 02 Jan 2008 11:39:33 -0600

Firstly Happy New Year to all.

With the New Year there is a sense of a new beginning, a new optimism and therefore, new opportunity to sell your home.

With the Holman and Holman Team, we are your choice in this market to sell your home. Why?

1) With us you get a team, A team of dedicated Agents that are here to serve you, you do not just get the services and attention of one.

2) We have incredible marketing capability that is backed by the ability to syndicate across multiple service providers to market your home with the Point 2TM network. The following diagram shows our ability to market across these partners and who they are. We know you will recognise many:

Furthermore, we have successfully agreed through this network to also market your home on the co-operating agents websites across the area. We are currently agreed and handshaked with over 200 Agents. This means that there are over 230 WEB sites that will have your home listed on it.

3) We also have our own marketing powerhouse of successfull web sites. The Holman and Holman Network will also be utilised to the fullest. Each site within it has it's own marketing appeal and service appeal that once entered a web surfer can browse and follow banner adds and links that extends across 12 different sites. These sites in aggregate are realising on average a user hit volume of over 10,000 hits per month. Our E-Marketing and Cross Sell strategy is Best in Class within the Market.

4) Your home will also be listed with a virtual tour profile at REALTOR.com Arguably the largest user volume service site on the net for home sellers.

5) Each home will have a virtual tour as a minimum and we will take high resolution photo shots and digitally include these in your home profile.

6) We will also consider the specifics of your home and choose additional marketing avenues based on the target audience that we will be marketing too. If your home is a premium home that has distinct appeal and features. We will also leverage our own proprietary service "The Platinum Realty Collection" and your home will have it's own dedicated web domain an example of which can be seen at www.lakesidebliss.com. This is additional to traditional print mediums and other media service that will be explored to best market your home.

7)We make working with us easier and less time consuming and demanding on you. How, we pride ourselves on the utilisation of technology and the "e-enablement" of our process. We utilise technology to minimise inconvenience for you, and deliver docs electronically through your email. Learn More......

8)We are contactable and we total access to emails and telephones. We all carry email enabled devices as our cell phone solution. We also all have cell phones.

9)We bring leveragble experience that is going to put the selling of your home into safe hands.

10) If after all this you are not sure what you want to do, if you want to buy or sell or stay where you are but still need to be sure. Lets Chat On It. This is our own chat and forum service that enables you to ask any questions that you may have. Alternatively you can call us locally at: 623 322 2850

Our Service areas are Phoenix, Scottsdale, Peoria, Cave Creek, Glendale

Thank you for your time.

Nathan Holman - REALTOR -Realty USA Southwest

www.homehuntingaz.com & www.holmanandholman.com

Tel: 623 322 2850

email: nathan@holmanandholman.com

eProfile: www.nathanholman.name

Good Service Companies are Hard to find or are they?

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Fri, 28 Dec 2007 19:28:45 -0600

The Holman and Holman team have regularly been asked if we know of good service companies that are willing to work as hard for the dollar as we are. We understand the value of everyones earned dollar.

With our launch of www.directoryservicesAZ.com we have tried to take some of the guess work out of the process, but also to give you the full opportunity to rate the services received from all companies that are listed.

Go on the odds are improved just that little bit more in your favor, and best of all these services are free compliments of the Holman and Holman Team.

Good Luck

Nathan Holman - REALTOR

Holman and Holman Team - Realty USA Southwest

Understand your community before you move into it.

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Fri, 28 Dec 2007 19:20:37 -0600

In todays market with the abundance of information on demand you can find out about anything if you know where to look.

If you have ever wondered about a community, it's services, the employment levels, you can find with us. We have the latest interactive map technology that will help you find the community in which you want to live tomorrow. It is available to you free here or as part of our entire service solution in buying through us.

Please explore more here and do not hesitate to contact us to serve your needs as a home buyer.

We look forward to serving you.

Nathan Holman - REALTOR - Realty USA southwest

Serving: Glendale, Scottsdale, Phoenix, Peoria, Cave Creek, Glendale.

http://www.holmanandholman.com/

Searching for that Special Home - With Us you can unrestricted......

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Fri, 28 Dec 2007 19:08:08 -0600

Do you want to find your home or at least understand what is out there on the market without pressure with form to complete without phone calls.

We understand that you need to have your own time to be able to view homes within any given neighbourhood.

So we have totally opened up our MLS search capabilities to you and no you do not have to complete forms in the process. This was a decision made by popular request. We know that when you see our marketing and our approach to serving you as our customer you will choose the right team to service your needs. Here is a refresh of our capabilities today that can serve you:

1) Our web network for home marketing extends to over 42 different web services in total that you can have your home marketed through.

2) Our customer centric approach to serving you, puts you at the center of the process and is based on your needs, not ours;

3) We leverage the very latest technology to e-enable our processes to minimize your inconvenience, this reduces your need to find a fax machine as it can be done electronically and securely;

4) You have a team of very dedicated Agents that have years of professional skill development and expertise that will be put to practice to serve you they include:

Advanced Marketing and Web Marketing;
Advanced Market Analysis Skills & Professional Buying Skills;
Highly Leveraged Negotiation Skills developed over years serving large corporations in America to help them make more money and save more money. These same skills and advanced negotiation skills will be put to practice to serve you;

Nathan Holman - REALTOR

Realty USA Southwest - Serving Glendale, Scottsdale, Phoenix, Peoria, Cave Creek, Glendale

www.holmanandholman.com and www.homehuntingaz.com

Do You Want to Talk? Stay a while, Put your feet up, Relax, Ask us questions, Have a coffee - Well Now You Can....

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Fri, 28 Dec 2007 14:17:56 -0600

You can do all these things in the comfort of your own home, all you have to do is get the coffee and start typing your Real Estate questions. No more dwelling on issues or questions that you may have on the AZ Real Estate market, Mortgages, Finance, Selling, Buying, Contracts, you name it. Whatever the Real Estate or Mortgage question you can ask us.

How I hear you say? ChatOnIt....... www.ChatOnIt.com is our new forum service that is going to be integrated with all of our real estate service sites. We know this is one more item of value and convenience that you are looking for when you choose a Real Estate Agent to work with. Better yet if the questions have been asked before you can search for possible answers.

ChatOnIT is backed and supported by the Holman and Holman Team and by Tom Koon our mortgage partner of choice.

See You There....

Nathan Holman - Team Lead - REALTOR

The Holman and Holman - Realty USA Southwest

Announcing The Platinum Realty Collection From the Holman & Holman Team

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Fri, 28 Dec 2007 10:46:09 -0600

A well developed marketing strategy is essential is selling homes. Not just any marketing strategy, a strategy that is tailored. A well thought out strategy that is tailored for the target buyers/audience in marketing is essential.

At Holman & Holman you have a team of executives, marketing leaders, technologists and negotiation experts that are proven in multiple industries. We are leveraging technology to bring you the best solutions in home marketing, real estate servicing and buying services. Recently we have significantly expanded our own web marketing newtork with the launch of www.DirectoryServicesAZ.com Just another tool to help in the cross sell of homes in any market segment.

Today I am pleased to announce the launch of the Platinum Realty Collection. A premium selection of exquisite estates throughout the phoenix metro areas. www.PlatinumRealtyCollection.comrepresents a market segment strategy that is tailored for each individual homes characteristics. We take those characteristics that are the pivotal selling point of the home and we make it the focal point of the entire marketing approach. How? well PlatinumRealtyCollection.com is the hub of proprietary web domains that have been purchased over time that represent the typical features of premier homes and realty throughout the valley, these features are the "focal point" I mentioned earlier. A great example would be a Lake Side View home that can be found at www.lakesidebliss.com.

Furthermore we will take LakeSideBliss and leverage the marketing appeal of that throughout all marketing mediums that we choose, Print, Media, Internet etc again based on the target audience.

We think you will agree, that this represents a powerful marketing engine that is market leading and a differentiator. At Holman & Holman you get a "Commitment to Excellence through Innovation, Integrity and Quality".

If you are interested in listing with us through this exclusive program, you can do so by contacting us at:

listme@platinumrealtycollection.com

We have many exclusive domains to market your homes unique appeals.

Nathan Holman - Holman & Holman Team - Realty USA Southwest.

REALTOR - Serving Glendale, Phoenix, Scottsdale, Peoria, Cave Creek

What are you waiting for? Service Partners Join Me......it's free......really..... it is....

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Sun, 23 Dec 2007 18:38:21 -0600

One of the great things about working in this industry is that you get to meet many great people from different backgrounds with different skills and services that can help you bring premium value to your customers.

I am looking for great service Partners to join me. Yesterday we had a very exciting day in launching http://www.directoryservicesaz.com/ This is your single reference site for great service partners that are here to help people buy a home, sell a home, making a house a home, changing a homes look, making it more secure you name it. I am looking for great service partners that can help me service my customers to the highest levels of quality and standards.

I am looking for partners that are located in the AZ metro areas that can serve the valley. All you have to do is visit http://www.directoryservicesaz.com/ and register it is free. The directory is using the latest state of the art indexing and key word linking that will also ensure improved Search Engine visibility. Through this service there will be great cross sell opportunities for us all.

I am looking for all service partners with the only exclusion of Agents/Brokers.

Thank you so much and look forward to working with you.

Happy Holidays

Nathan Holman - REALTOR -The Holman & Holman Team - Realty USA Southwest

Service Areas: Glendale, Scottsdale, Phoenix, Peoria, Cave Creek

Inviting AZ Service Partners - Free Directory Submission

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Fri, 21 Dec 2007 01:07:20 -0600

Folks

I am pleased to announce the launch of www.DirectoryServicesAZ.com. A Free service from the Holman & Holman Team, listing good quality service partners that can help with various services through a Real Estate Transaction.

This is an exciting event that will bring business opportunity to all and most importantly will serve as a great source of reference for customers in need of Great Service Partners. I look forward to your early participation and also invite you to pass along to others that may also be interested in being listed and featured at www.DirectoryServicesAZ.com

All submissions and requests will be reviewed. This service is NOT for Real Estate Agents or Brokers.

Thank you

Nathan Holman - Holman & Holman Team - Realty USA Southwest

Serving Residential Needs throughout the Metro AZ cities of Glendale, Phoenix, Peoria, Cave Creek, Scottsdale

www.holmanandholman.com

www.homehuntingaz.com

End of Year Holiday Season - A Time for Thanks for us ALL.........

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Sun, 16 Dec 2007 16:00:50 -0600

Well it is that time of year again when we prepare for the celebrations and comforts of our families and friends and I must say I am thankful. 2007 is coming to an end and before we know it we will be starting 2008 with full force and vigour, in an effort to improve upon all that we have done and achieved during the previous year. In doing so we can so quickly forget all that we have achieved and to be thankful.

I was lucky to be attending a year end celebration for a large corporation in the Phoenix AZ area this weekend and I was witness to gifts and cash prizes being drawn. For a moment I found myself reflecting on the year past and the year ahead and said to myself "wouldn't it be nice if I/we won". Sitting at the table with me was a young lady and her mother, and on hearing her name being read she was in momentary shock, then also realizing that she had just won $5000 dollars burst into tears. I then noticed her mother also breaking into tears at the same time and upon realizing the same news.

"WOW" I thought to myself on seeing their reaction and joy, but then quickly realizing that it was probably not the primary emotion. I am speculating when I say this, but I think the primary emotion was relief. Hours later I found out that the young lady was a single mother with two young children. It is great to see, and emotional I might add, to watch someone who can really do with a little help have a prayer or a wish answered.

I am deeply thankful for all that I have with my Wife (Who I love dearly), my family, my friends and customers and I wish you all Peace, Joy and Happiness.

Nathan Holman - Realty USA Southwest, REALTOR

The Holman and Holman Team - Serving Glendale, Scottsdale, Phoenix, Peoria and Cave Creek.

Commitment to "Excellence Through Innovation" - From the Holman & Holman Team

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Sun, 09 Dec 2007 17:58:11 -0600

Last week you may have seen my first publication on the subject of "Commitment to Excellence", with the article titled "Commitment to Excellence - Words Are Easy? Execution is the Differentiator" I wanted to follow this with a few articles focused on our Commitment to Excellence at the Holman & Holman Team.

For this article I want to focus on Innovation. INNOVATION is the basis of change for practically everything that we do today in the way we live, work and play. Driven by technology, Innovation is the primary differentiator in the "Best in Class" organisations and service providers as compared to the rest. The market Leaders in almost every business sector are those organizations that do not just buy technology but use it and apply it to improve the value of their services or provide enhancements that are highly customer valued. If we put our customers at the center of all that we do "In a Customer Centric Model" we can be successful in understanding needs and deliver service innovation driven by those needs.

One of the key frustrations vented by my customers with real estate transactions, is the never ending forms and documents that have to be completed, faxed, modified, edited, signed, refaxed, counter signed, faxed again because of page transmission errors, you get the point. The document signing and completion process is a vital part of the transaction and ultimately serves to protect all parties to the transaction. So I find myself asking "How can I make this easier for my clients?" One other vital issue is that the FAX machine which has really served us well for the last 15+ years has it's limitations. Sometimes through transmission errors clarity of printing etc, the output from a "clear and eligable document point of view" is substandard as a result it has it's risks. Most of all more people have access to PC's now over fax machines. There has to be a better way to communicate during the "Forms Flow" process?. There is........

At Holman and Holman we have tirelessly explored our processes, identified the "Room for Improvements" the need for change and our answer is e-Transact. Below gives you full overview of these services and innovations in servicing you as our customer.

Excellence Through Innovation

One of our "Commitments to Excellence", is through innovation. The Real Estate industry as a whole is going through massive change and evolution of process and practice. The Holman and Holman team is committed in utilizing innovation to the fullest, where such innovation brings value and service improvements to our customers. We believe the selection of service tools and innovations that we are now using will deliver exactly that. These are aimed at making the process of buying or selling your home, more easier, less time consuming and less frustrating. This is truely a "No Hassle" service. Our e-transaction collection, is a collection of electronic tools and services that helps make the the home buying and selling process a "No Hassle" experience. These electronic tools have been hand selected by the Holman and Holman Team to bring you value and service improvement.

One of the first tools selected by the Holman & Holman team is Relay^TM. Relay is a transaction management tool the "e-enables" the whole process of contracting and document tracking and signing facilitating a electronic transaction room where contract parties can proceed with contracts.

ZIPForm® eSign - DocuSign® - A fully electronic enabled signing tool that is fully secure and eliminates the need to find a FAX Machine to fax those long and extensive documents to the Agents. This also helps eliinate errors due to clarity improvements. A great innovator and has received a lot of positive feedback within our Client community.

These tools, in conjunction with Market Snap Shot, are all market innovators.

When they are ALL used to their fullest potential, it puts you firmly in the driving seat of understanding where you are in the market (SnapShot), understand the status of a transaction (Relay) and fully control the document signing process all from the comfort of your home. (ZIPform -Esign).

We think you will agree that this represents a great service model for any customer. Be ours today and contact us, why continue to be frustrated by under invested service alternatives?

Written By: Nathan Holman - REALTOR, Holman & Holman Team - Realty USA Southwest

Service Markets: Residential Home Buy & Sale, Arizona, AZ, Phoenix, Glendale, Scottsdale, Peoria, Cave Creek.

All Trademarks Acknowledged.

Commitment to Excellence - Words Are Easy? Execution is the Differentiator

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Tue, 04 Dec 2007 21:42:18 -0600

Having worked in corporate most of my professional life I fully understand "Spin". Words are easy to say and print, but what is our EQ on the subject? EQ? what is that I hear you ask, EQ is "Executional Quotient", our ability to deliver, deliver on the promise.

How many times have we purchased things based on the word of the sales person or the description given at time of order only to find that it is short of expectations. This is the delivery, this is the execution, this is the promise that we all make at various time in our lives and if we provide services to our clients we make promises every day. The question is, do we live up-to the promise? Is the customer perception of our services and the execution of our services the same as our own perception. In reality they are never the same, there are always gaps and differences.

All these are great questions and observations, what do we do about it?

Well the first is eliminate the barriers of communication between your customers and you, ensure you are regularly checking the pulse of your customers and solicit feedback, through surveys and measure your progress and improvements over time. This I refer to as a QUALITY principle.

Deliver on your promise, even if it is against your best interests to do so? A classical example of that is when times are tough and we are continually looking at our budgets, how deep into our pockets do we dive, if the difference is a great marketing campaign for our clients? This is INTEGRITY.

Exploit INNOVATION, In the world that we live today, technology is changing our lives, behaviours are changing quicker than our ability to keep track of them, all of which is fueled by technology. "Blog on" I hear you say......

These three areas are in summary are in reverse order are: Innovation, Integrity & Quality. At Holman & Holman our motto, our culture is principle of being "Committed to Excellence Through Innovation, Integrity & Quality" This is what I stand for, and our team stands for when we deliver to you, our customer.

Come and be our customer...............call now: 623 322 2850 email: Info@holmanandholman.com

Written By: Nathan Holman REALTOR - Holman & Holman Team, REALTY USA SOUTHWEST.

Announcing the Launch of InvestingInAZRealty.com

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Tue, 04 Dec 2007 20:16:18 -0600

The Holman & Holman Team are delighted to announce the launch of our new site www.InvestingInAZRealty.com. This site will serve as an invaluable source of information for the residential investor. We will provide you with market updates, market opinion, market trends, latest news and potential implications to investors throughout the Metro Phoenix, Glendale, Scottsdale, Peoria and Cave Creek areas of AZ.

The Holman & Holman Team, are a team of dedicated Agents working for you, to serve and help you find the right investment property. The Holman & Holman team has access to many tools and data sources that will serve to be invaluable when making your decisions. We service primarily the metro areas of Phoenix, Scottsdale, Glendale, Peoria and Cave Creek, but will also venture further afield if needed. Lets look at some of our services that we can provide for you:

Area reports on demographics covering services infrastructure, economic indicators, schools, local community reports - All of which will serve as invaluable data and information to help you through your decision making process;
Population reports and education levels;
Locality to business and services;
Income levels
House Values
Employment Levels

We think that you would agree that this can serve as an invaluable source of reference. Contact us now for your free confidential report on the zip code of your choice.

Furthermore we can provide for you detailed analytics of property values and market events as well as offer our latest market snap shot services that will provide you with detailed information that keeps you informed of market events.

The Holman & Holman Team are a Team of Agents at Realty USA Southwest, a formidable partnership in todays tough market. See our Links Sections for more information on our entire services.

Foreclosure in AZ - A Personal Opinion

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Fri, 30 Nov 2007 19:19:08 -0600

Another Publication from M.O.R.E - Message On Real Estate.

Foreclosure homes are at an all time high across the country and especially in ARIZONA. This unfortunate reality is in part due to over lending of the finance companies and some lenders not "OVER INFORMING" the client of possible adjustments in payments over the life-cycle of the loan, and in part the buyers taking on more home than they could realistically afford. The later I feel was driven by panic buying spurred by events of price surge during 2004-2006 especially in Phoenix, Glendale, Scottsdale, Cave Creek, Peoria and other principle cities in AZ.

Sometimes in the excitement of possible home ownership, we forget that with it comes responsibility, that with fully informing ourselves of the life-cycle costs of loans, the possible fluctuations if any and the assessment of risk in taking on a house payment, is a decision that no one should take lightly.

So now that I have successfully scared you all off on home ownership, I would like you to pause for a moment and read on. Home ownership for the majority is a happy experience that lasts most of us the majority of adulthood. If planned and approached well, with good information to hand, people can make the right decision and realize the great American Dream of home ownership. A place that you can call yours figuratively speaking, until the mortgage is paid in full.

Home ownership does represent a great opportunity as an asset to build upon over time and take full ownership over time. Having a home brings enormous pride and joy and for many great memories. I remember my first home and starting my first home improvement project, completing the project, then looking on with great pride that I had finished. A few years later because of the nature of the project, I had successfully added thousands of dollars in value to the home that I was later able to realize in value appreciation as I moved onto my next home. Still to this day I take pride in the fact that there is a home in the valley that I personally improved and probably (Assuming the current owners made no changes) it stands today.

So with memories in mind and speaking from personal experience, home ownership in Phoenix, Glendale, Scottsdale can be a great opportunity to build a home for you and your family, and most of all build memories. So armed with a great Agent, and a responsible lender that is going to fully inform you, it is possible to take that first step to realizing the dream.

Nathan Holman Fact Sheet:

Name: Nathan Holman

Profession: Real Estate, REALTOR

Market: Residential Serving Glendale, Scottsdale, Peoria, Cave Creek, Phoenix, Arizona, Metro Areas,

Company: Realty USA Southwest, Inc

Web Sites: http://www.holmanandholman.com/ & http://www.homehuntingaz.com/

Blog Sites: http://www.messageonrealestate.com/ http://www.gogreeninaz.com/

Professional Accreditation: NAR, PAR, AAR, eMA,

Passion: Food, Wine, Cooking, Professional Excellence, Community,

Professional Expertise: Real Estate, Market Analysis, Advanced Level Negotiation, Business, Business Law, Marketing, eMarketing, Business Strategy,

The World Is a Beautiful Place

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Fri, 30 Nov 2007 19:13:42 -0600

When you look around and see nature or you take a road trip through places in Arizona, you are reminded firmly just how beautiful the world is without the human population to mess things up. Just the natural unchanged scenes that are available to us all, if only we just pause for a moment to marvel the beauty. In the ever increasing trend of increased consumption, it is not a small wonder to realize why the subject of "Green" has started to gain such significant political and social attention.

Practically everything we do, buy and consume has an environmental impact, from the cars we drive, the food we purchase, the homes will live in and the chemicals we use to keep things clean. From a home buying and building perspective more and more people recognize the simple fact that they have a choice, or more to the point are demanding one.

It is an interesting and growing trend on home building and development in AZ, in that people are looking for greener alternatives, both in the construction and the "Carbon Foot Print" that the home creates. I.e. is the home built with sustainable and replenish-able materials? Some woods e.g. OAK demanded in construction and the decoration of our kitchens or floors take over 100 years to grow into a tree that can be used for raw materials. Is this truly a material that we can use without consideration to the consumption of it or the sustainability of it. The Brazilian Rain Forrest depletion for wood export, is another great example that is used largely in building construction.

So with the wealth of great intelligence of man, what is man doing to change it's consumption behaviours and what are some Home and Real Estate developers doing to respond. Well the best way to answer that is simply that there is promise on the horizon. Some developers are looking at their construction methods differently and materials used. As an example there is some growing trend in the use of precast concreate components to quickly construct home and building structures with less internal timbers. They are looking to the origins of their supply chain for improvements, and they are certainly looking at the end result in terms of efficiency in consumption of energy and resources such electricity and water, and develop homes that are more environmentally conscious. That is good right.....?

Well the challenge is that these homes are characteristically the higher end price tag homes and as such have a premium price tag to go with it. Mainstream has some way to catch up with the largest challenge of remaining profitable in a challenging Real Estate Market, and also remaining competitive when pitched against developers that persue a "lowest cost materials and construction approach" that is not environmentally focused.

We as humans in the end look at the "cash in or out" of our pockets. The question is "Are we ready as humans to start paying a higher price for the way we live now in the form of cash out of pocket, or are we more intent on paying a greater price of damaging our future and the beauty of the world". Time will be the test of that......

I live in hope that the great efforts of individuals trying to change government and corporation policy, will help in continuing to raise the profile of "Green". As a REALTOR I am committed to that in the way I live and work, I am also committed to helping people find their Green Home in AZ.

Written and Published by: Nathan Holman, REALTOR and Chief Editor, M.O.R.E. - Message On Real Estate.

Nathan Holman Fact Sheet:

Name: Nathan Holman

Profession: Real Estate, REALTOR

Market: Residential Serving Glendale, Scottsdale, Peoria, Cave Creek, Phoenix, Arizona, Metro Areas,

Company: Realty USA Southwest, Inc

Web Sites: http://www.holmanandholman.com/ & http://www.homehuntingaz.com/

Blog Sites: http://www.messageonrealestate.com/ http://www.gogreeninaz.com/

Professional Accreditation: NAR, PAR, AAR, eMA,

Passion: Food, Wine, Cooking, Professional Excellence, Community,

Professional Expertise: Real Estate, Market Analysis, Advanced Level Negotiation, Business, Business Law, Marketing, eMarketing, Business Strategy,

For Buyers, For Sellers, Regional - West, Regional - Midwest, Regional - Northeast, Regional - South, Regional - Canada, General Information, Trends, Community Information, ARIZONA - Phoenix, REALTOR Services, Listing Services, Real Estate Marketing, Real Estate Service, Service Quality, Customer Service, Innovation, Market Price, Home Values, Home Sales, Market Snap Shot, Holman & Holman Team, Nathan Holman, Glendale Realtor, Scottsdale Realtor, Phoenix Realtor, Cave Creek Realtor, Peoria Realtor

A Customer Centric Model In Real Estate is Essential For Service Excellence.

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Fri, 30 Nov 2007 18:44:32 -0600

Posted by Nathan Holman under What is Service Quality? What is Service Excellence? Is our answer to these questions the same as our customers answer. (If we were to ask them?)

I find these questions both fascinating and challenging and as a business owner, a professional and as a Real Estate Agent & REALTOR, I am inclined to try and answer these questions head on. I have spent the last 15 years studying and practicing management and leadership in large organisations that have invested thousands and thousands of dollars trying to find leading answers to these types of questions in an effort to drive best practices. I have seen many video's and read many development materials that we should all read in the never ending pursuit of personal development and excellence. The one key answer that was common across all was that in order to deliver quality service, it first must be built around the customer for which you are trying to serve........

One of the key reasons as to why I entered this profession is that I see opportunity, opportunity to contribute, opportunity to serve and opportunity to excel. In doing so I have tried to develop my own thoughts and ideas as to a customer centric approach as to how I service my customer, understand their needs and deliver on those needs. The model below illustrates my own thoughts which stem the history of learning's, videos and readings that I outlined earlier.

Customer Centric Model

We need focus on our customers needs first, covering these simple but highly customer focused steps:

Determine Needs & Wants of the customer - "What are the essential must haves - Needs", "What are the nice to haves - wants" How do you prioritise these items when searching for a home. How do you make them central to decision making and as such simplifies the whole home buying process and will probably make it less stressful for all.
What is the current state and readiness of your existing home, How do you transition your home from a home to a highly desirable and marketable product that drives premium value relative to alternatives (Competition).
How does your home compete with alternative offerings on the market place, what are it's pro's and con's and how can we maximise these to drive the best end result. Furthermore based on the competition how is your home positioned relative to them and also the target market for which the home is going to be sold.
Based on target market, what are the best mediums and channels of marketing that takes into account the specifics of the home and the target markets.

After completing all of this and delivering on the promise of our REALTOR responsibilities and great response to Phone Calls, our end result should be Service Excellence. Furthermore we are personalising things centered on our customers needs and wants, in that our marketing of the owners home is not performed on a "cookie cutter basis", we tailor it ensuring we are "matching our market with our marketing". The "3M's" of essential marketing success, ensures the best result for our customers.

With the Holman and Holman team you get the best and the brightest in Real Estate Leaders, Practitioners and Marketeers.

You can find out more at http://www.holmanandholman.com/ or http://www.homehuntingaz.com/

You can also reply to us direct by posting a response.

This message was brought to you by MORE

Written By: Nathan Holman, REALTOR - Realty USA Southwest, Inc.

Nathan Holman Fact Sheet:

Name: Nathan Holman

Profession: Real Estate, REALTOR

Market: Residential Serving Glendale, Scottsdale, Peoria, Cave Creek, Phoenix, Arizona, Metro Areas,

Company: Realty USA Southwest, Inc

Web Sites: http://www.holmanandholman.com/ & http://www.homehuntingaz.com/

Blog Sites: http://www.messageonrealestate.com/ http://www.gogreeninaz.com/

Professional Accreditation: NAR, PAR, AAR, eMA,

Passion: Food, Wine, Cooking, Professional Excellence, Community,

Professional Expertise: Real Estate, Market Analysis, Advanced Level Negotiation, Business, Business Law, Marketing, eMarketing, Business Strategy,

Market Price? What Is Market Price?

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Thu, 29 Nov 2007 22:07:00 -0600

Market Price? What Is Market Price?

When I say Market Price, what does that mean to you? How would you define it? From a Real Estate perspective in today's rapidly changing market place, how do you keep track of it? What happens If I price my home too high? What if I sell too low. All of these are frequent questions and challenges that we all face.

As a home owner myself, I understand the importance of great quality up to date real information that accurately and frequently tracks the market. More than anything I can have full access to trends and data as a consumer and a non real estate professional? Can't I? The answer is yes but it is not as free as you think it is. More often than not it has catches, it has time restraints, it has limitations. So what is the answer I hear you say?

The answer is Market Snap Shot? What on earth is market snap shot, it sounds like just another sales line to me - I hear you say? well I can understand that. I can understand scepticism. Today's cruel world, brings that out of us all as a self protection mechanism. But really what is it? Market snap shot is your answer to having clear un-compromized data that truely reflects today's market as it happens, updated on a biweekly, monthly or more basis. It can give you clear insight to the features and the sales values of homes as they occur in your ZIP code. It can provide trends over time. It provides fully interactive map's that enables you to focus your attention on homes in a certain street. Best of all you can have this information made available to you over the Internet and you can read it at your leisure.

One of the reasons why I became a Arizona REALTOR was because I recognized the variation in quality within the profession, and I wanted to make a difference. I want to bring to you a commitment to "Excellence through Innovation, Integrity and Quality". If you have read this and you follow through and enquire further or complete the links, you will see that I am delivering on two of these promises. The remaining one Integrity I can demonstrate to you by living up to the promises as being your Agent and representing your needs and proving that everything I have said in this Blog is true.

You can find out more of on this by clicking here.

This was brought to you by MORE - Message on Real Estate.

Written By: Nathan Holman - REALTOR - Realty USA Southwest, Inc.

Integrity Definition: The persuit of what is right, regardless of it being in your best interests....................

Nathan Holman Fact Sheet:

Name: Nathan Holman

Profession: Real Estate, REALTOR

Market: Residential Serving Glendale, Scottsdale, Peoria, Cave Creek, Phoenix, Arizona, Metro Areas,

Company: Realty USA Southwest, Inc

Web Sites: http://www.holmanandholman.com/ & http://www.homehuntingaz.com/

Blog Sites: http://www.messageonrealestate.com/ http://www.gogreeninaz.com/

Professional Accreditation: NAR, PAR, AAR, eMA,

Passion: Food, Wine, Cooking, Professional Excellence, Community,

Professional Expertise: Real Estate, Market Analysis, Advanced Level Negotiation, Business, Business Law, Marketing, eMarketing, Business Strategy,

Your Home is Not Additional Income - Read On........

Nathan Holman, ABR, ECOBroker, e-PRO, REALTOR. (AZHome Team - REMAX EXCALIBUR) — Wed, 21 Nov 2007 17:27:04 -0600

The House & Home is many things. It is your haven to keep you safe, it is your abode to keep you warm and dry on a cold night, it is a place for entertaining your friends and cooking food. The question is "why has it become an item of income". How is that you ask? Well as time goes on, we are increasingly bombarded with solicitations from banks and financial institutions offering credit against the equity of your home, all stating that they can save you money by shifting higher cost credit card debt and shorter term loans over to a line of credit that in principle is an average 7% APR. Have we stopped to think how much 7% APR will cost us over 30 years versus 22% over 5 years? Do the math on your existing debt and you will see.......

At a time when consumption is high, the availability of consumer products are just a short trip in the car, you have to stop and think when the short term desire for more has to stop and financial conservatism takes over. There is growing pressure from lobby groups to increase the amount of control on financial institutions that "Spin" and do not fully explain what the true costs are in the loan products being sold or offered especially those offered by credit card institutions and banks.

After all of these events Consumer America, is using the equity in their home to further sustain their living costs after they shift these debts from short terms credit card debt, to long term mortgage debt. These kinds of predatory lending practices have to stop and you the consumer have to be protected.

It is going to take time to increase the amount control on financial institutions, which has just started to pick up some momentum. Responsible borrowing and spending is key, and until then, what we have is our own self control.

Please take care and take steps to keep your house.... your home....

A note of concern brought to you by M.O.R.E.

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