Experience Grand Rapids and West Michigan!

A fierce winter storm blew into West Michigan early on Friday dumping over 12" of heavy wet snow.  Schools and businesses closed and life slowed to a crawl for a few hours! I was out earlier today and found many neighborhoods still a maze of ruts and one lane roadways full of heavy snow waiting f...

"Quality in a service or product is not what you put into it, it is what the client or customer gets out of it." --Peter Druke I had an interesting conversation earlier this week that prompted some thought about service and quality.  These are buzz words that seem to be everywhere.  Researchers t...

I recently had an interesting experience with a "professional ?" REALTOR in my market.  I share this because I think that often the public perceives us as "order takers" and often we are to blame for that perception! Last summer I listed a beautiful property and I went about marketing the propert...