empowerment: What can one person do? - 05/24/08 04:31 PM
So many times we tend to think that we don't matter or that we can't make a difference - that we're only one person. After all, what has one person been able to do? Nothing more than take prayer out of the public schools, ban Christmas nativity displays from schools and … (2 comments)
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empowerment: What do you recommend? - 05/24/08 10:22 AM
All of us had someone come to us to help solve a problem or issue - or so we thought. Maybe we were just the sounding board and tried to help too much.
When faced with the "What should I do?" question, try deflecting it before giving your opinion. Ask what … (6 comments)
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empowerment: Are you mirror-dependent? - 04/16/08 10:02 AM
You know that piece of reflective glass that sits in the middle of your auto windshield - that's right, the rear view mirror? Well, this piece of safety equipment is necessary for safe driving, but it can also become an impediment and be quite dangerous.
If you spend so much time looking … (8 comments)
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empowerment: It really does matter who you talk to - 04/09/08 01:24 PM
I was going to call this "what a difference a day makes" but that can be said for so many things. Anyway, I reported the great experience that I had with Microsoft this past Saturday in my post on Monday. Well, I had another great experience with them on a similar … (8 comments)
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empowerment: A great customer service experience – this time from Microsoft - 04/07/08 09:33 AM
Customer service is such an easy target. It's been the subject of many of my posts and likely will continue to be. This time I get to share something incredibly well done.
I was having software issues with Microsoft Office on Friday and Saturday and tried everything I could think of myself … (12 comments)
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empowerment: Welcome to the first ever "make-a-sale day" celebration - 04/03/08 11:32 AM
Every Thursday should be a sales celebration day, starting today.
Make today the "Alabama Make-a-Sale Day" - and progress each week using each state in alphabetical order. Next Thursday will be "Alaska Make-a-Sale Day" and so forth. Put in the District of Columbia and Puerto Rico and you have all 52 weeks … (0 comments)
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empowerment: Two in one week - 04/02/08 06:31 AM
I have reported about various customer service issues I've encountered - and I'm sure that there will be many more to share in the future - but I had to share this positive experience. You may recall that on Monday I talked about the TSA employee who had decided to make … (4 comments)
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empowerment: Not knowing the answer is inexcusable - 03/30/08 12:59 PM
I was checking out at a major retailer earlier today when I looked up and saw a display near the register proclaiming a 10% off on a certain line of merchandise. I asked the cashier if that was a permanent markdown or if it was just for a limited time. Her … (11 comments)
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empowerment: Bringing it into proper perspective - 03/28/08 09:20 AM
Recently I was working with a new construction sales team and the following actually happened. A guy (borderline recreational shopper - see yesterday's post) who wanted us to think he was interested in buying a new home made us a generous offer. He said he would allow us to sell him … (5 comments)
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empowerment: It’s official – no recession - 03/27/08 02:03 PM
I'm not one to participate in a recession anyway - and will even go out of my way to find the positive news in the market, but the Government released figures today saying that we in fact are not in a recession and that even if we were headed in that … (14 comments)
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empowerment: What are we waiting for? - 03/23/08 09:56 AM
Besides yesterday, today is earliest that Easter can fall on the calendar. The last time Easter came on March 22nd was 1818 - I don't think too many of remember that, and it'll be a couple of hundred years before it happens this early in the year again - a little … (2 comments)
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empowerment: Ready, set, go - 03/21/08 03:29 PM
Have you written today's date yet? Not March 21 or 03/21/08 - but 3/21, or as it looks, 3-2-1. Today is one of those fun days (kind of like January 23rd but in reverse order) that inspires me just by the way it appears.
So, 3,2,1 - on your mark, get set, … (1 comments)
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empowerment: Personal safety is paramount - 03/20/08 09:05 AM
There's a news story this morning about a 71-year old Wisconsin real estate agent who apparently was killed yesterday in a home she had been showing. This is another tragic reminder that we need to be mindful of our surroundings and who we're working with.Trust your instincts. This is a business … (6 comments)
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empowerment: Giving the seller what they want - 03/18/08 07:48 AM
With so many Realtors competing for customers in a given market, it's easy to get caught up in a kind of bidding war - promising things to outdo the competition and get the listing. Two inherent things wrong with that approach: (1) it may give the customer the idea that their … (8 comments)
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empowerment: A Lesson from President John F. Kennedy on Presidents' Day - 02/18/08 06:50 PM
In honor of Presidents' Day, I thought it would be good to look at something one of our Chief Executives had said and find a message in that. Immediately, I thought of some of the more prominent Presidents from the past such as George Washington and Abraham Lincoln. Then I remembered … (2 comments)
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