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Blog entries tagged with "customer care":
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I've attended a few seminars, meetings and read a few blogs lately where I've read about companies and agents trying to "capture" consumers. Semantically speaking, wouldn't you rather "establish a relationship" with consumers vs. capturing them? 
Sales Training
Over the past 5 years needAnotary has embodied the spirit, pulse and entrepreneurship of Professional Notaries, working in the field as Mobile Notaries and Loan Signing Agents. We at needAnotary push the envelope for higher fees for professional services offered via notaries, including travel fees.
We believe signing companies are … (0 comments)
A simple question, asked many times a day, however, the answer is often ignored. Are we like this with our customers, asking questions but ignoring the answers? Do we think we know everyting already.Every time I hear that we have two ears and one mouth, so we should listen twice as … (10 comments)
Many agents get leads in various ways. From a call by driving by and seeing a sign, a web site, an ad, a flyer, or referral from a friend. However most agents have trouble securing those leads and making them prospects. Of course you will never keep all your leads, but … (4 comments)
Have you ever walked into a store and been asked by a salesperson, "Can I help you?"Of course you have, and if you're like me, it can be irritating. While I appreciate the offer of assistance, it's the timing that is off. It's too soon, feels too pushy. My standard response is, … (25 comments)
We've all experienced times where the customer care that we've received has been less than desired however I had an experience yesterday that truly blew my mind. I was at the mall with a friend and as usual I spent what seemed like three hours window shopping (that's guy lingo for … (7 comments)
In today's busy world, we have grown accustomed to unanswered phones and emails, people not showing up or arriving late without apology, etc. Good business manners and the customer service bar have been placed on the "lowest limbo notch." At my previous employer, we called this behavior "The Donnie Phenomena."