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Blog entries tagged with "customer service":
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Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers
and brokers listed on this site. These real estate profiles, blogs and
blog entries are provided here as a courtesy to
our visitors to help them make an informed decision when buying or selling a house. ActiveRain
Corp. takes no responsibility for the content in these profiles, that are written by the members
of this community.
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Good morning friends,
I had just left the office yesterday when the receptionist called and said there was a delivery there for me. I asked her what it was but she didn't say. She just said it will be waiting at the front desk for you. I was a little puzzled but made my … (5 comments)
Hey, We have the best rates in town and the most wonderful customer service!! We get you, your money fast.
Good customer service is easy to give...great customer service requires going the extra mile.
So I posted this earlier today, but only a couple of people looked at it... I think it got lost in the mid-day noise that is Active Rain sometimes.
We attended a signing appointment last week and we were surprised to hear from the Buyer's real estate agent that very few Mortgage Professionals attend her signing appointments. In fact, she said in her 15 years in business, only two had attended and we were one of them.
THE TEN COMMANDMENTS OF GOOD BUSINESS
An associate of mine shared this with me earlier and I thought I would forward it along :-)
A customer is the most important person in any business
A customer is not dependent on us, we are dependent on him/her
A customer is … (6 comments)
How many of you return your voice mail messages quickly?
After running into a series of frustrations and less than stellar customer experiences at other major office supply companies, I recently started shopping at Staples. They only had a couple of stores in our area until recently but now are more numerous than before.
I hope no one clues them in … (28 comments)
Listening is the most important part of sales, and it's also the most important part of customer service. There's no service, and no sales, without good listening.Recently, I've been on the receiving end of bad customer service and bad sales. It's so bad that I had to blog about it. Because … (7 comments)
What a wonderful client.....
Today, as I prepare to go show several properties this afternoon, I'd like to steal a moment to thank ActiveRain for its purpose and existence. Believe me, I have learned that the more I have learned, the less I know. Over and over and over. 
In every aspect of business people are loosing sight of what TRUE Customer Service is.
Why am I so successful? I genuinely believe that exceptional customer service is an absolute right for people who are entrusting what is often the biggest financial outlay they will ever make - to me. I am always available to my customers, rarely turning off my cell phone before 11pm. Most … (10 comments)
I imagine some, if not all, of you have had calls from various companies offering to post your web site at the top of their sites for a fee. I've had such an experience and having recently cancelled, became irritated enough to bring it up on my blog. 
Dear Mr. or Ms. Buyer,
In my nearly 10 years of working in the real estate, mortgage, and title business I have heard and witnessed many a horror story about closings lost due to the ineptitude, careless mistakes, lack of communication, or just plain poor customer service on the part of title companies. Although title companies do … (3 comments)
I posted a blog last week about how netreal.net has no customer service, refuses to respond to requests or trouble tickets and keeps crashing. It was amazing how many responses I got from other people who are stuck with them too. My site just crashed again, I am desperate to move … (0 comments)
In order to excel in customer satisfaction you need to be able to solve little nuances. Once a customer of Virtual Florida Tours wanted to have an unified reference link (URL) attached to the virtual tour of his listing. He selected the full address of his listing for the URL but … (0 comments)
The hysteria of a sizzling hot real estate market can make some people do crazy things. A number of years back, without any perceivable warning, several close acquaintances began to display the unmistakable symptoms of "housing bubble fever". These normally rational peoples' language suddenly changed from the practical to, "If we don't … (3 comments)
$100 per night, $150, even $300 or $400 per night. It depends where you're going and why you're there.
An increasingly large number of my RE clients are getting Blackberrys (or is it Blackberries...) and other texting devices. After all, it's a tried-and-tested technology for those on the move. But speed and convenience seems to be leading to short replies that may be misinterpreted...
Part of the reason that we are a Colorado Springs real estate TEAM, is because when we are busy the LAST thing we want to appear as is too busy for our customers and clients.
Finally! The probate, shortsale, foreclosure-threatened-but-held off residential contract closed an hour ago after two attempts and 10.5 months of grueling, frustrating work, but...
I am taking a page from my personal life and turning it into a coaching session. Hope you pick up some pointers or take the opportunity to share your tips and techniques, or even vent, by posting a comment.
Prior to my real estate career, I cofounded a business services company called Integreon. During the first stage of growth, I served as the Managing Director with responsibility for all aspects of the operation. 
Several events in the past few weeks have renewed my "lack of faith" in the level of professionalism among many of our colleagues. I'm not asking for the moon here...just simple, basic and timely service. That being said, what is it that is missing in our industry these days? That is … (3 comments)
How do you generate your leads? 
I believe in excellent customer service, always have. I think it is really key to know what clients are thinking before their perceptions get out of hand. With the current climate of the "anything can happen" housing market and loan originations business, it is more critical than ever to use a … (2 comments)
Every once and a while I get something that is just too good not to share. Dean is a fellow Master's Program Graduate and is the CEO of one of the finest Ad agencies I've ever been exposed to. I received this article last week from him and thought it dovetailed … (4 comments)
I live in a small suburb north of Los Angeles and Glendale, California. I try, whenever possible, to do business with the local mom-n-pop businesses instead of the big-box stores. I figure that it good for the community.
I've written this post a hundred times in my mind. It's been six weeks and I still can't get it down, not really.It's too hard to say good bye.May 23rd was our last day of regular school at Conway Elementary in Conway, Missouri. The following Tuesday, we started summer … (3 comments)
I Have a listing that Id still take all over again due to the fact I made some good friends through this experience and clients>. BUTTTT its been a pain dealing with this particular lender.
The other day I was talking with a older person whose family was trying to get her to move. I found myself saying emphatically: "Don't do anything you don't want to. But DO everything that you want to." And when I was done, it felt good and right. 
WOW! That is all I have to say about my experience with another agent this morning. I have a property that I would really like to unload. It is at the beach so right now a luxury that I do not need. We have it priced to move. Essentially, pay my … (4 comments)
I was perusing the web today reading some different articles and I came across one that made an impact.
It was A Little Known Secret To Having A Successful Business And Loyal Customers by Dawud Miracle. In his article he goes on to explain why his grandmother for about 30 years … (16 comments)
I know, I know, a guy talking about intimacy. Better yet, a mortgage guy talking about intimacy.
The more you know about your clients' needs, the better you can adapt your presentation to exceed their expectations. But you must implement a system for gathering this information up front. After the initial … (1 comments)
I am in the plannng stages of a new business and I had a thought about staffing and payroll. What if everyone that worked there were all paid the same salary, including myself as the leader. The sum $20 per hour came to mind plus bonus. But, I mean everyone...receptionist, janitor, … (2 comments)
I have had a few Agents email me recently asking me about Internet leads. They usually say that they don't feel like you could possibly take care of your customers when you capture so many leads. They ask, "Aren't they just a lead to you instead of a customer?" Absolutely not … (2 comments)
Today I attempted to setup my new laptop on my home wireless network. It was supposed to be "plug and play", but it was more like "sluggish and slow". Armed with my phone, I sat down to make that "dreaded call" and try to zero out to a live operator.
Last Friday was a big day for me. I was going to spend the day with some very special buyers. What made them so special? I am selling both of their homes, as they are getting married in July. We were going to spend Friday out looking at homes. We are … (7 comments)
A friend of mine once insisted on relating to me what a good person that this other some one is. My unspoken thought ( I think it was unspoken??) was "who are you trying to convince that this person is good, me or yourself."
On the face of it, you wouldn’t really expect an online shoe shop to work. Shoes are one of the only items you ‘need’ to have tried on before you can confidently make a purchase. If you buy them online you run the risk they don’t fit, if they don’t … (14 comments)
"Customer Service" based on the dictionary's definition is; "assistance and other resources that a company provides to the people who buy or use its products or services"To "Serve" however is described as "to contribute to, promote...a continuous supply of something." And there is also, "To act as a servant."
This is a stressful time for most of us. The market and the rising price of gas. So with all the pressure, do we crumble? It can be tempting to cut corners at this time- to justify practices that we once found deplorable. It can be tempting, but offering service that … (2 comments)
In the current market, we all do what we can to generate business for ourselves, and sometimes it's tempting to promise more than we can deliver. I believe that in the long run, however it can backfire when we are unable to deliver. A while back, I received a search request in an email … (2 comments)
As technology moves forwards, I have to try to keep up as best I can. This is not only true for Blogging and social networking, but in our equipment and and the technology we have to use just to do our daily job.
Our computers, My MLS access SAFEKEY fob, my Display key and now we will be … (6 comments)
Written by:Darleen McCullen, REALTOR®, BrokerKeller Williams RealtyPhone: 919.454.8864Email: darleen@darleenmc.com
At Windermere Glenn Taylor Real Estate, we realize the importance of customer service in the Hood River Real Estate market. To keep tabs on the level of service we provide, we provide a customer service survey to our clients following every sale. Read below to learn more about what our clients have to say … (6 comments)
After my recent post “We Are the Real Estate Experts, Aren’t We?” you may argue that large, national chain brokerages may be better because they have the resources and the budgets for agent raining and education. And while I think that these Brokerages are a great place for new agents to … (0 comments)
What is the best token of appreciation that a client has ever given you?
Have you ever had a "nightmare" client? Someone who makes it really difficult to do your job? Someone who makes it hard to smile when you're dealing with them? Someone who causes you a LOT of stress? Someone who maybe even makes you second-guess yourself?
What is the meaning of the word "Service"? I became confused when I heard these terms which reference the word service. Internal Revenue Service, U.S. Postal Service, Telephone Service, T.V. Service, Civil Service, City & County Public Service, Customer Service, and Service Stations, etc. What does service mean? Yesterday I overheard two … (5 comments)
I am one of the few people that actually spend time completing market surveys. This comes from years of designing marketing campaigns and material. I at least look over the surveys to see if it is worth my time and how much of my time it will take up.
When dealing with customers all agents know that customer service is the key to success in any client-driven industries. However, many agents do not apply that when it comes to working with other agents. I know that we are in competition with each other for that elusive sale, but do Realtors … (22 comments)
1. People keep them - I’ve seen plenty of handwritten cards lovingly saved on the fridge, desk or a mantle. I’m yet to see too many emails, faxes or text messages souvenired like this.
I've been trying to answer as many questions as I can about FHA and their new online procedures for becoming a FHA Roster Appraiser. I thought I would pass on some contact information. First of all, if you go online to: http://www.hud.gov/groups/appraisers.cfm , it has answers to almost any question you … (1 comments)
Ok... now that I have your attention!!!
One very important aspect of customer service in the real estate business is to never forget, while you are working through a transaction and you have a process you follow (when to take it to title, when to change status in MLS, when to put a pending sign up...etc), that this … (9 comments)
Spending years training new and soon to be agents one thing that drives me crazy, still, is when someone gets into this business to make money. When that's the single driving factor, they almost never do. Last week one of my college students (new licensee) had the gall to tell me, "I … (4 comments)
I have to thank another agent whose policy is to attend every inspection for his listings. Last year, my buyer bought one of his listings and he attended the inspection.
I'm a true believer in Karma!!!!
I've always been a nice person, very non-confrontational. I've always liked helping others when ever I could, just because, I'm a nice guy.
The other day, I did the simplest thing.
In the middle of the afternoon, while out doing some prospecting, I needed to mail … (8 comments)
Ring.....ring......(a computer answers the phone)