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Blog entries tagged with "customer service":
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Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers
and brokers listed on this site. These real estate profiles, blogs and
blog entries are provided here as a courtesy to
our visitors to help them make an informed decision when buying or selling a house. ActiveRain
Corp. takes no responsibility for the content in these profiles, that are written by the members
of this community.
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"You never achieve real success unless you like what you are doing."
Its Christmas time and Homer Simpson realises all too late that he's (yet again) forgotten to get his loving wife Marge a present. Despite frantic and fervent attempts at the last minute, Homer is still empty handed at the all important present giving moment. 
Ever have bad news turns into Good News!!!
We love the buyer's market for our buyers, right? But there is, as with everything, and ugly side to our well advertised and media-ized market. By now, most of us seasoned Brokers and Agents know that you never let em' smell blood, right? Poker face...play it straight, we all know its … (1 comments)
Service is Dead. Some day soon I will write a book on 10 things I learned in 25 years in the restaurant business. Part of the problem is our doing. A demand for convenience has a restaurant on every corner which is filled with employees and managers and general managers. These people … (0 comments)
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Whether it be Shadow Ridge, Woodside, Lakeridge, Winsper, Ashburn, Maple Ridge Estates, or even Capitol Hill or downtown Seattle, all you have … (15 comments)
Today I decided to switch banks. Now, for those of you who have ever undertaken this task, you know that this is not a decision reached lightly. It is a royal pain, for a number of logistical reasons, and in the end, you end up running two accounts for a while.
In Parts One, Two and Three, I gave the background to this story of exceptional customer service.
Working hard in real estate is sometimes a thankless task. Often clients notice it and the biggest compliment is when they refer you a lead. This is one reason to keep up the hard work and provide excellent real estate service. Preventing problems and issues from coming to the surface is … (3 comments)
When I first started in Real Estate, it didn't take long before I heard the term, "Buyer's are Liars". I had no idea what this meant until I experienced it personally. When you look at the functions we perform as Realtors, you can break it down to us working with a … (15 comments)
Hello everyone, 
I often hear complaints from clients and potential clients that they liked their former real estate agent but never heard from the agent after the transaction. I wonder why?
This past week my sixteen month old daughter has been home sick. Since I office out of my home, I thought that I could get a little work done. Thankfully, because of the holiday, I did not have too much to do. However, each evening, this little bundle of energy took … (4 comments)
How many times have you gone shopping and ran into a rude or obnoxious sales person? 
In a recent article from REALTOR® Magazine, I read that our likeability is a major factor to our success. In fact the article mentions that 85% of our success comes from the fact that we can connect with people. The other 15% is made up of our skills and knowledge. Than why am … (5 comments)
Guess I should start off by saying I sold a custom builders home and the bonus was a $10,000 gift certificate to the Mall at Millenia. So I have spent the first half on other people my MAC laptop a replacement iphone for my boyfriend since he already lost his 1st … (9 comments)
I had an epiphany at the NAR Convention that went way beyond the meetings, seminars, entertainment and vendors. The Las Vegas strip is a surreal machine designed to extract the maximum amout of money from all who venture there, BUT the customere service is just as surreal. I have never experienced the … (6 comments)
25 Phrases 
Currently I'm reading a book PEAK by Chip Conley, founder of Joie de Vivre Hospitality, a large boutique hotel company in San Francisco. He talks about creating an experience, the unexpected WOW for the customer. He mentions the obvious - Apple stores, Harley motorcycles.
After reading Jeff Belonger's post from yesterday about Free Credit reports, I had a meeting today with a company that claims to be able to fix your credit report. And it is not free, but the first consultation is free, but after you sign up they charge $70 for that … (3 comments)
I can't tell you how many customers are referred to me, that have already been working with a lender, but do not have a Good Faith Estimate(GFE). This important document gives an estimate of what the charges are in terms of rate, and closing costs. Without that piece of paper customers … (3 comments)
Bob taught me something over the weekend. He showed me that it is better to be genuine and truthful and possibly upset your customers, than it is to placate them when they are wrong. 
Marketing and a positive attitude is what all of us need in today's market! Even though we hear about the doom and gloom of real estate news, we have to keep a positive attitude. The majority of people today are afraid of fear and the unknown so they avoid it. Many … (17 comments)
I loathe those stupid discount cards stores offer. It's not the savings I loathe. I loathe the fact I have to fill out an application, and give them personal information to get a card to get the savings. Shouldn't it be illegal for someone to require you give them your personal … (13 comments)
"I'll take Care of You!" That is the last thing I said to a client I talked to today. Over the last week, I've closed 3 deals with him, selling 2 properties and buying another as a rental. His response was "I know, I'll call you later." What am I … (24 comments)
I just commented on an AR blog that compared business models by slamming their "discount" competitor. This is a major problem in our business. First, it may be a viloation of the Anti Trust laws regarding group boycotts. Second, it is a violation of our code of ethics. We are not … (23 comments)
Wow….I just got through with a pretty heated phone call with a lender in dealing with a Short Sale situation. 
Mortgage Broker - A mortgage broker works with many different banks and has access to wholesale interest rates. The broker is compensated by the wholesale bank and/or directly by the consumer. A broker has access to all of the loan programs at all the banks that they work with, which means … (8 comments)
The agent we worked with to navigate our last home sale has been very consistent in following up with us even three years after we purchased our home. Here are just some of the ways she's stayed in touch:
In a previous post I wrote about a lender that was requiring interior paint and carpet as a condition of a loan on an almost 800 credit score client. You'll have to go back and read that post to appreciate this post.
Have you ever dealt with a company that has such terrible customer service that you wonder how they ever got the business launched? How is it that some companies strive so hard to please the customer, while other companies seem to do everything in their power to make it difficult to … (42 comments)
Hey everyone,
In the last couple of months I have received contacts from more than a couple of people looking for a new REALTOR®. Since getting in the business I get these contacts from time to time, but lately it has been happening more and more.
I have had nothing but trouble with Verizonwireless. I have 973 numbers on my Verizon account and now live in PA so I need a 570 area code number for business and hey told me I had 2 options: 1. change all my numbers to 570 or 2. buy a new … (7 comments)
By Denise Lones M.I.R.M., CSP 
Well, in these days of lenders falling by the wayside, well, you begin to see who wants to continue to do business and who does not want to close loans. Our office is closing loans, but, the experience varies from lender to lender. Of course, it does help to do conforming … (4 comments)
I listened today to an NPR show about customer service featuring Yale and UCONN professors. It was interesting and they quoted a lot of research about how good customer service wins business. It seemed like they were discovering America Then someone from Netflix came on and after he finished getting in a free … (1 comments)
"The only foundation of real business is service." Henry Ford (1863-1947) American industrialist, inventor 
I just had a great thought as I was conversing with a colleague of mine in the office today. She was commenting on how shoddy a particular listing was coming up in the MLS. There were typos, a reference to a bonus to be paid for a contract by July (it's … (0 comments)
We all understand our fiduciary duties to our clients, and I am sure that MOST of us take them very seriously. I know that I do.
What do you do when you are asked one of those questions that stops you dead in your tracks? We all get to hear them at one time or another. They are questions you know the questioner is sincere in asking, but there is something about the question that makes you want … (6 comments)
We've been waiting for a package we bought on eBay that the seller decided to ship to us via Fedex. Now I like Fedex, but sometimes I think they forget we're the customer.
Word count: 2048Reading time: 5-6 minutesBenefits of Taking Action: This information could make a big impact on your life and your clients: I promise.
I wonder how some real estate agents ever get or keep clients - seriously, if you have an "I know it all" attitude and treat inquiries like they're *bothering* you - then why the heck are you in this business?
Quick follow up and follow through is very crucial and vital in our modern day to day real estate business. In today's world, with technology the way it is and most people owning computers or having access to computers and the Internet, clients and customers want quick response to their questions … (4 comments)
In the current market one of the areas that can set you apart from the competition is providing exceptional customer service. Ask yourself one question....Are you doing everything you can, not simply to satisfy your clients real estate needs, but to provide top quality customer service? 
I had asked AR members to comment on how they would have helped a young woman, a past customer, who called with a mold concern. In the first part, Customer Service, What would you do? Part One. the details were given of the woman's situation. 
Keller Williams Realty Emerald Coast is thrilled to have as part of their sales team, Linda Coiro. Linda brings with her a strong background in customer service, marketing and real estate knowledge. Having worked in the airline industry, Linda's customer service ability was certainly put to the test, but her care … (2 comments)
The key to a successful business is to provide outstanding customer service. It's no wonder, then, that various carriers in the airline industry have such a hard time staying in business. On a recent trip across the country, my wife and I flew a major carrier that we hadn't flown with in … (3 comments)
Give Prospects Your Undivided AttentionI have found that the best conversationalists are the best listeners. The same holds true with salespeople! Review the following tips to see where you might have room for improvement.
Real Estate can be very confusing these days with negative press, professionals publicly communicating what they "won't do", and confused and misinterpreted information being sent out. Here's some helpful hints to "muddle" through it all:
I just finished the book The Starbucks Experience by Michelli. It's a great read on why people will stand in line and pay $4 for a cup of coffee. As I read through it, I thought I'd share a few of the principles from the book in a condensed form as … (12 comments)
Real estate is not just a job for our team! Service is the name of the game and that's what we deliver. We have a lot of fun and get to meet people from all over the world who become our friends for life! We are happy to say that a … (5 comments)
I have issues with customer service that is given to customers these days. Thanks to companies like Wal-Mart, Home Depot and Target, we live in the age of convenience where volume and discount pricing rule the retail world. Whatever happened to the customer is always right and going beyond expectations? The … (7 comments)
The best book I have ever read on the subject of customer service is "Customer Satisfaction is Worthless, Customer Loyalty is Priceless" by Jeffrey Gitomer. If I had my way, everyone that owned a business would be required to read it. Coming from an extensive management background at a Fortune 500 Company before … (6 comments)
Tonight, I showed a piece of commercial property for a fifth time, to the same couple. They had another investor couple with them. We toured the property, talked and looked around a little more.
I'm very impressed with this recent example of excellent customer service that I received recently. I wanted to share it with the community in hopes that it helps us look at what we do, and to highlight the company for what it did to serve me.The Xbrand Company is a leading … (10 comments)
I have never been really sure about what to put in a blog. There seems to be so many options for blog material and most real estate industry blogs and articles that I have read seem to be, more or less, the same advice over and over again. So, I really do not want … (2 comments)