follow up: A Dose of My Own Medicine - 11/24/08 05:53 PM
Remember last week when I wrote in my Commandments that "Thou Shalt be Truthful, Even When It Hurts?"
Well, last week I followed my own advice. Here's what happened:
Last Sunday, I was supposed to meet a client at his house in Longwood while he was in town. My Outlook somehow
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follow up: Agent Mastermind with 6 companies - 11/20/08 03:38 PM
We Just had an Agent Mastermind with 6 other companies, not only did everyone learn alot, we bonded. In this market their is obviously alot of competition but it was real nice to hang out with friends and listen to a panal of experts. Everyone took their colors off and we
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follow up: Punctuality and Your Business - - - A mark of a true professional? - 11/18/08 12:36 PM
My mom has a little posse of friends. The three of them did so much together so often. But there was one friend who was always late at their luncheons, meetings, church stuff or whatever. ALWAYS. Mom finally set an noon appointment and when her friend didn't show, she waited 15
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follow up: The Perfect Database Management! - 11/17/08 10:44 AM
Having trouble managing your client contact? We all know it's a crucial skill that ensures our future business; but even some top top real estate mentors can relate a story where they failed to follow up with a client and lost a future transaction as a result. The best way to prevent this
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follow up: We met at an open house - 11/02/08 11:22 PM
or Why Not Me?
I like open houses!
As a prospecting tool, OH are one of the most productive for my time. I really believe that everyone who comes to an OH is on the buying or selling spectrum. They may be 10 months away, or two days, but they are
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follow up: My List of Bad Realtor® Behaviors - 10/04/08 08:28 PM
I'm writing this list based on my own experiences dealing with Realtors® as both a consumer and someone that works with them on an every day basis. These are my personal gripes about what I've experienced so far and reasons why I would never work with a Realtor® on a consumer level
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follow up: Happy Hour For Realtors - 09/30/08 10:30 AM
Yesterday, I talked about lead follow up and I just realized that I didn't finish the story. The best way to develop a habit of making contact and following up is to set aside a specific period each day to contact your leads. I call this time "Happy Hour". Not so much
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follow up: Lead Follow Up - 09/28/08 09:35 PM
Poor follow up on leads can be the downfall of the best real estate agent. However, I do not believe it is necessary to follow up on all of the leads you create. In fact it may even be a mistake to try. You can spend too much time chasing all the leads
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follow up: Follow up is where the fortune is - 09/19/08 11:28 PM
What do you do, we learned a long time ago that follow up is where the fortune is. You really must follow up with your clients, try and do this each and every month, if you put a system in place it then become a no brainer and for me that
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follow up: 13 Suggestions for Customer Care from the Tennessee Association of Realtors Conference - 09/18/08 01:16 PM
Back at the Tennessee Association of Realtors Conference in Chattanooga...Pat Zaby was our speaker this morning. His talk was on "Leveraging Customer Care," and was filled with valuable information.
•· Get birthdates
•· Make them glad they are in your database. He mentioned a good book, The Customer Loyalty Solution by
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follow up: The Importance of Follow Up - 09/17/08 11:58 PM
I was just thinking today how many people don't understand the importance of follow up! I noticed that in the last few months I was offered various, products, services and opportunities. The amazing thing about the experience is that many times I have had some interest in the offer, but maybe
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follow up: Stackers Anonymous - 09/08/08 01:09 PM
Are you a stacker? Stacker you say...what might that be???? Recently, I came to the realization that I am prone to stack. Yes, I am a stacker. Not so much because I want to but much more because a lack of time creates an atmosphere not to be able to finish
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follow up: My First Sale - Follow Up, Persistence and Luck - 08/26/08 04:37 PM
I got my Realtor training in January 2006. After the training, I started farming in a particular subdivision where custom homes were being built. I got an inquiry from an out-of-state investor in early May. We exchanged a few phone calls and emails. One day he asked me to send the information on several
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follow up: My to do list for next week is growing - 08/16/08 10:38 PM
The old to do list has been growing all weekend long for the following week. That has been something I have not been as diligent about as I normally am that will change now. The list is critical for the things you need to do
. . . as a priority
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follow up: Importance Of Follow Up - Tip Of The Week - 08/12/08 03:48 PM
The Importance Of Follow Up
There is a saying "fortune is in the follow up". There is allot of truth in that saying. A Realtor can spend thousand of dollars on advertising but if he/she never follows up on leads from the advertisements will never make money off those leads. In todays market
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follow up: Make your next open house a winner! - 08/12/08 08:49 AM
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follow up: How to Capture the F.S.B.O with G.I.V.E by LIZ - 08/11/08 11:48 PM
RELATIONSHIP MARKETING
Capture the FSBO with G.I.V.E
(Guidance in Value Education)
Relationship marketing is the core of success for building any business. The real estate agent that discovers the power of relationship marketing and G.I.V.E. will have a mission statement for working with FSBO clients
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follow up: Communication Patterns with Your Clients - 08/09/08 11:49 PM
There are many online introductions a client establishes with you even before you know they exist. The following is just one possible path they may take before you call to say hello.
When a buyer / seller see's your website in the organic or pay per click results of a search
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follow up: Cultivating an Internet Lead...how do you do it? Are you just starting to use the Internet? - 07/23/08 07:15 PM
It's nice to Realtors moving from Old School Real Estate to the new way! Ok, we still need to have both to survice. Internet customers are not different than regular customers accept you have a lot more competition. Here are a few tips to help you succeed with Internet Buyers:
1. It's all
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follow up: CRM Solutions: Automating and Systemizing your real estate business - 07/15/08 01:40 PM
How are you managing leads? When you start to put that marketing out and that phone starts ringing, how are you managing the seller and buyer calls that are coming in? How are you following up with your prospects?
That's a questions everyone should ask themselves if they do not
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follow up: Home Selling Strategies II - 07/14/08 05:37 PM
Let's talk about using the Traffic Home Selling Strategies. In the last installment we looked at how developers and marketing companies use the strategy of Traffic to help move their product, let look at how these tactics can be incorporated into your own personal marketing.
Traffic has been used by developers
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follow up: Those Pesky Loose Ends! - 06/28/08 01:37 PM
The little old lady who owned my house until the mid-1970's loved wall paper. She loved it so much that she papered virtually every surface in the house, including the ceilings! After many years, it started to pull away, and the ceilings in the second floor bedrooms started to look
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follow up: How to REALLY work a networking event - 06/10/08 08:13 AM
How to REALLY work a networking event
Many people attend networking events, but don't really work them effectively, in fact, for many people it is a total waste of time.
First of all, go into the event with a plan, how many contacts will you make? Is there something specific that
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follow up: The Power of Follow Up! - 05/25/08 08:16 PM
Hi Everyone!
I was having a conversation with an Agent from another Brokerage who had given up on her Internet Marketing. She called me for one last bit of help before finally packing it in. After realizing she was doing an ok job of capturing leads, after 3 months of spending
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follow up: THE BEST MARKETING SYSTEM I HAVE EVER USED! SAVES TIME - MONEY - GAS and WORKS LIKE A CHARM FOR FOLLOWUP AND PROSPECTING! - 05/23/08 12:31 AM
The core of The 3 B Method is living your life BUSY - BALANCED - BLESSED! The hardest of these sometimes is in finding balance!
As a top producer I found that consitent follow up was one of the most difficult task I had! It was even difficult with an assistant
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follow up: Three Year Vet....Getting Over the Hump!!! - 05/20/08 07:31 PM
In my last blog, I asked the question, "What if it wasn't the market? What if it was you?"
I have asked that question many times while conducting my surveys for Quantum Management Systems.....
At first the agent would get offended. "What do you mean it's ME!?! DON'T YOU
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follow up: GRRRR....While waiting for response for offer on short sale, the trustee sale was announced! - 05/02/08 12:54 AM
We submitted an all cash offer on a short sale listing on March 31. Although our offer was below the list price, we priced it according to a recent sale of a bank-owned property in the neighborhood. The seller accepted on April 3. Change the status on the MLS! In our MLS, once
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follow up: “YODA WAS A REALTOR.” - Being Personal Will Earn You Recognition. - 04/21/08 05:56 PM
Being Personal Will Earn You Recognition. "YODA WAS A REALTOR." My Realtor Jon, God rest his soul, was always the first to admit that he wasn't the best looking guy on the block, in fact he joked about how he smelled like cigarettes and always had a 5 o'clock shadow. Jon also
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follow up: The Power of Good Follow UP - 04/19/08 10:06 PM
I must admit to a certain degree of pleasure I receive from people when they are amazed that I remembered them as well as details about their personal lives, months after we initially speak. I think people are genuinely flattered at the personal attention while also being amazed at the professionalism
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follow up: I Need to Sell My House - 04/16/08 10:19 PM
A few blogs back, I wrote about injuring my knee and having to go to the Urgent Care facility to get some stitches. Today I had to go back to get the stitches removed. Didn't get around to going as I was busy being a Realtor all day. So, after church tonight,
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follow up: Letting Go is Hard To Do - 04/12/08 08:21 PM
Emotions churn. A tear comes to your eye and your heart is in your throat. Loss, sadness, and regret floods through your mind. Another prospect has disappeared. You no longer can get in touch with them, or they bought a house from (gasp!) someone else. It's terrible. Fortunately, there's hope on the horizon.
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follow up: Customer Service and Follow Up... - 03/26/08 11:04 AM
In todays highly competative market, you would think that companies would be highly cognizant of the customer service they provide to their customers... their lifeblood. Over the last week, I have experienced an incredible array of customer service styles from various companies in the technology field. I will not name them, or describe their
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follow up: Follow-Up Advice for a Tough Market - 03/19/08 09:04 AM
Don't forget. Don't delay. Ask questions...and REALLY listen to your clients. In my coaching, I'm constantly telling agents "If you can't be number 1 on someone's list of agents to use, be number 2...and be number 2 with as many people as possible." Obviously, you want to be number 1 with as many
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follow up: Follow Up - 03/13/08 04:56 PM
Proper follow up with our clientele is vital in todays market or any market for that matter. Early in many careers, not following up properly can cost you the client. When a client is in the mindset of refinancing, purchasing, adding on to their home, etc, they want to do it right
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follow up: Need a Raise? - 03/11/08 09:54 AM
Hi Friends, As you all know, Real Estate is a part of almost everyones life so that make just about everyone a potential lead for you. Many agents fail to see that although some people you talk to might not have the need to buy or sell in the present time, they
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follow up: Follow up 5 times or more - 03/10/08 11:07 AM
If at First You Don't Succeed... Once is never enough, especially when it comes to selling. A marketing research specialist from Notre Dame once shared this golden nugget: 44% of salespeople make one phone call to a prospective buyer before giving up; 24% make two calls before moving on; 14% make
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follow up: Letting People Know They Matter - 02/24/08 12:14 AM
When I know I matter to someone, I make an effort to use their products or services instead of someone I don't know. I can't even remember the last time I pulled out the Yellow Pages to find someone to give my business to, can you? (Okay, wait. I do remember.
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follow up: Is your honeymoon period over with your lender or real estate agent? - 02/22/08 02:37 PM
How many of you out there start your search on the internet when it comes to buying a home or refinancing your current home? You do a few weeks of research trying to find that lender or real estate agent that not only gets back to you in a timely
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follow up: Have You followed Up? - 02/19/08 04:03 PM
Are you one of those that fail to follow up with your prospects and clients because you either don’t have the time or you feel like your “bugging” the person? Do you know how much business you’re losing out on? I am speaking from experience when I say I hated
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follow up: Making Open House "Lookers" becoming Buyers - 02/05/08 11:37 AM
I had a very well attended OH at a beautiful home in Toms River this past Sunday--8 couples for those of you who may have read my earlier post about the point of an Open House on Super Bowl Sunday, especially here in Giants country. At our company sales meeting today
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follow up: How to earn zero commission and love doing it! 11 helpful hints... - 02/04/08 04:47 PM
I HAVE NO FREAKING IDEA, but I see agents doing it all of the time. What is it about real estate that makes it so cool to say "I'm in real estate?" What is it about 100% commission that doesn't motivate people in to action? Here is a list of techniques
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follow up: Follow Up -- How much is too much - 01/26/08 05:40 PM
I just got through my daily group of follow up calls and emails -- about 20 in all. Several of the people (25%) I have left a few messages for without a response. My general practice is to leave four messages and follow up the message with an email over a
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follow up: How Fast Do You Follow Up with Online Prospects? - 01/22/08 09:01 AM
When you get a new prospect in your email inbox, how soon do you follow up with them? An hour later?Four hours later?A day or more later? If you can identify with any of those timeframes - you're too slow! Did you know that the average internet prospect said that the most important reason
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follow up: How Are You Following Up? - 01/02/08 10:34 AM
Every decent book about selling talks about the importance of keeping in contact with your customers and your prospects. Yet, the vast majority of real estate professionals don't do it. Buffini's program and the By Referral Only program even provide you with the tools to do it and people STILL don't
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follow up: Pat Zaby and Microsoft Office - 12/31/07 08:21 PM
If you are like many of us and using 2, 3 or more databases-- STOP, LOOK and LISTEN to Pat Zaby and his Microsoft Office seminar. This seminar shows how to make the most of Microsoft Office and the contact manager system. For the longest time I suspected my usage of
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follow up: Merlin the Magician Knows Real Estate! - 12/27/07 07:36 PM
It was said that "If you are forgotten, you cease to exist." (Merlin the Magician) Self Promotion, follow up and systematic marketing are the only way you will ever grow your business beyond where it has gone.I can't tell you how many times I had a coaching session where an agent said
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follow up: The Importance of Proper Follow-Up - 12/19/07 10:32 AM
I can't begin to stress the importance of proper client follow-up, especially around this time of year. Seems the standard response to your clients is to send the obligated mass-produced holiday card. But what if you could do so much more than that? What if you could effortlessly follow up with clients -
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follow up: Customer Follow-Up - 12/05/07 02:13 PM
I found a great free report that might be useful to Real Estate agents. Entreprenuer's Guide to Follow-Up This guide has customer relations and communications information galore! A good read for all! Download for Free
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follow up: Why having a website is no longer enough - 12/04/07 02:33 PM
Having a website is no longer enough No matter how long you've been in the business, you've probably already started to find more and more of what I call "super-buyers" and "super-sellers". These were yesterday's buyers and sellers who are now armed with a vast array of information and education we've seldom
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follow up: Quarters, Nickels, and Dimes (In other words: CHANGE!) - 11/16/07 11:58 PM
I wanted to update everyone on AR and let you know that I've made a change! I am no longer working for a title company. I've decided to go back to being self-employed! I am currently focusing on my SendOutCards business. If you've never heard of SendOutCards, check it out at www.CardEveryone.com. You
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follow up: When should you follow up - 11/11/07 11:30 AM
I just received, what I would term, one of the most ridiculous questions I have ever gotten from a client: Q: When I get a call on one of my magazine ads - when should I follow up with that person. I don't want to appear pushy. A: IMMEDIATELY!!!! Prospects that are making phone
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follow up: Loyalty?...Is It Past Client Success Or Future Reminders?? - 11/06/07 10:07 PM
I think one of my greatest gifts is to stay focused on my clients and their needs throughout a listing and/or transaction. We tend to deal with more than one client at a time, juggling our time and energy while gracefully managing appointments. We could be preparing for a listing appointment, previewing properties, scheduling inspections, handling the volunteer
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follow up: It's a No-Brainer! For some of us, that's a GOOD thing! - 11/04/07 09:17 PM
Follow up has been made easy! I love it when someone takes the time to remember me. Yet at times, my follow up has been lacking. Not anymore! I found Send Out Cards! This system allows you to send real cards without the hassle of going down to the store and picking out
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follow up: Follow Up, Follow Up, Follow Up (Part Two) - 10/31/07 10:04 AM
I manage a sales staff of ten new home agents and I'm constantly harping on them to follow up until the prospect says "quit." Of course there are various ways to follow up with some certainly being much more agressive and obnoxious than others. Here's a great example of a professional,
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follow up: The Upper Hand - 10/05/07 01:03 PM
Setting Appointments Successfully According to scholars, there was a simple game of chance in ancient times where each player took a turn grabbing a stick, one hand above the next. The last person able to grab the stick was the winner; they had the "upper hand."That phrase has survived for hundreds of
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follow up: Please, all I ask is you to call them back! - 09/13/07 03:07 PM
The one complaint that any manager in the 80's, 90's or today will all say is still a problem, The agent will not follow-up with their client. We have a bad habit of not keeping our clients in the loop. The client then wonders what is going on. He can't find anyone
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follow up: Follow Up or Watch your Business Die - 08/28/07 11:10 AM
After reading Ginger Wilcox's wonderful featured post yesterday: http://activerain.com/blogsview/186190/Was-your-followup-too about late follow up and the fact that the lack of follow up can be a costly mistake. From the comments posted I see that most of us have been in the same boat, a day too late and your supposed "hot
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follow up: Be respectable by communicating. - 08/26/07 05:07 PM
Often times, communication is the best way to maintain someone's respect. Here are just a few ideas: As a professional, getting respect is not only about doing the job, and doing it well. It's about positioning yourself as Respectable. You are respected when people understand and appreciate the hard work you
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follow up: Keep us all working - 08/21/07 04:19 AM
This post is intended to keep us all working ... period! I will keep you informed as info is available and will pass along issues that I have seen or been through as this situation develops so that we can all be better prepared to succeed in this volatile market. If you have clients
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follow up: When a Call or Voicemail Just Won't Do, Part II - 08/06/07 03:09 PM
In Part I of this article, I explained why handwritten notes are...well...just so darned super. All kidding aside, they really are. Here's Part I. Part II is below: Here's some quick tips for writing notes: * Card shops and stationery stores sell supplies for personal notes. You don't need anything overly complex or
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follow up: When a Call or Voicemail Just Won't Do, Part I - 08/01/07 01:29 PM
NOTE: This is another in a series of my "Back to the Basics" articles. Part II, which has tips on what to put in these notes, will come later this week. In our hectic lives nowadays, the easiest form of contact between people is e-mail. Coming close in second is the voicemail message. Third
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follow up: Follow Up for Success, Part II - 07/26/07 07:25 AM
(Part I of this story) Here's my system for following up: After I've make a contact, I'll decide if this person is a potential customer, a potential partner, a referral resource or just someone who is a nice person. I do this immediately after the event is done, so all of the
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follow up: Follow Up for Success, Part I - 07/24/07 08:59 AM
NOTE: The following is Part 1 of an article I have released for general distribution across the EZineArticles.com network, which accepts articles from people who want to see them republished at no charge to the author. It's a strategy I'm using to build my business; you should consider doing it yourself.
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follow up: Presentation Skills - 07/20/07 09:41 AM
Received from my AE at HLB Mortgage. Refine Your Presentation Skills Whether you are presenting mortgage planning concepts to a potential referral partner or to clients, it's important to be prepared. Only then will you have the confidence you need to deliver a successful presentation. Here are some other tips to sharpen your
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follow up: Following Up - 06/16/07 07:00 PM
CONSTANT CONTACT ...STOP PAYING THAT FEE! Email Like A Pro REALTOR...Yah! Email Like A Pro Just a quick survey and a good way for you to add some points to your account balance. What is your favorite Email software or company that you use to promote your service online. I personally like
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follow up: The Fortune is in the Follow-up! - 05/30/07 08:45 AM
How many times have we heard that!? I bet if you were to look at all of the "successful" agents across the country, the thing they are the best at is following up! For me, sometimes this can be a difficult thing. I want the prospect to call me... is that
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follow up: Convert Your Leads to Appointments Without Ever Making Another Follow-up Call - 05/24/07 01:30 PM
If you're not consistently, effectively following up on ALL of your leads, you are wasting the time and money you invested in creating, or buying those leads. Does any of this sound familiar? You've got leads just sitting in your contact manager that should have been called days, weeks or even months
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follow up: How do you turn your leads into clients? - 05/23/07 04:15 PM
Many Realtors struggle with making follow-up calls for various reasons. Some pile up hundreds of leads, but they just don't have the time to follow-up on all of them. Others find every excuse they can think of NOT to make the calls. Procrastinating leaves them with outdated leads that they're uncomfortable
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follow up: Virginia Title Services - 05/18/07 09:01 PM
Hello to everyone in the AR community, I am Chris Breck the Director of Marketing for American National Title. We are a full service title company serving all of Virginia. You may think that all title companies are the same. Well you are right, and you are wrong. Every Title Company offers quick turnaround,
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follow up: You Let The Bank Do What!? - 05/18/07 04:14 PM
As I'm ranting and raving to myself, I notice some of my staff coming into my office trying to find out what's going on with me this morning. They haven't seen me this upset in a while, but they soon realize that it isn't that bad as I start to explain
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follow up: IF YOU DO IT RIGHT, IT'S GONNA HURT - 05/02/07 09:14 PM
Have you ever seen a chef's hands? Me neither. But in his wonderful book, Kitchen Confidential, the sexy rapscallion Anthony Bourdain describes the burns, cuts, scrapes and scars that cover the hands of every successful chef, and how they see their scars as a source of pride. It means they've literally been through the
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follow up: Follow-Up, Follow-Up, Follow-Up.... - 05/02/07 02:27 PM
Bertrum Settlements does more than just closings, we provide Abstract services - mainly to out of state (PA) Settlement companies. I make it a habit to keep in touch with my Abstract clients, to assure customer satisfaction, to try (if we are not already) and become their Primary, and to offer any
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follow up: Following up on leads - 03/10/07 11:26 PM
When you are contacted via e-mail regarding a home you're listing, a possible new listing, or your services, what are some successful ways that you follow up. I have read that those who contact via e-mail prefer to be contacted back by e-mail. Have you found this to be true? I'd love
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follow up: It's right in front of you... Dummy - 02/04/07 10:42 AM
I was sitting around the office yesterday morning reviewing my week. I needed to go meet a close friend,who is a great real estate agent to deliver some open house flyers. As I was speaking with her in the living room and talking about the open hosue and the property, I
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follow up: The Bounty Hunter's Approach To Home Sales - 01/07/07 09:39 PM
"If we catch a guy, we get paid, if we don't catch no one, we don't get paid." - Dwane The Dog Chapman a.k.a. "The Bounty Hunter" All too often, it seems that the basics of selling real estate involves just making contacts. I suppose that the least effective notion is that
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follow up: What's the point? - 11/07/06 12:47 AM
Do you find it odd that the person reflected in the glass isn't the person at the door? I don't, read on........ I had a very pleasant conversation the other day. As I was sitting an open house a gentleman pulled up across the street, as he stepped from his car, I
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follow up: Follow up and Holiday cards? - 10/27/06 06:28 PM
Since I'm already working on 2007 business planning it seems appropriate to finish off 2006... In the "old" days I would scour the stores looking for Christmas/Holiday cards that (of course) featured cows. I've had years with great cards and years with fairly lame ones. Some years I'm really good at
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follow up: Client Follow-Up...What do you do? - 10/24/06 01:30 PM
I have read some interesting blogs on client follow up. It seems that most of us agents either do a lot, a little, or none at all. I would place myself into the middle category. Every year I always say I am going to do more, but for some reason unfortunately it
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follow up: Feedback...shmeedback... - 10/09/06 10:35 PM
Do you return calls for showing feedback? My assistant Leslie calls all agents for feedback, then... if we don't hear back we'll give it one more try. I warn the seller's up front, that we are not going to chase the agents down anymore than that... we still want them to
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follow up: Courtesy - 08/03/06 07:55 PM
There is a realtor that i work with from time to time and a couple of things that he does towards his clients bother me. For one he misleads clients into beleiving that they are qualfied for a home he knows nothing about financing or DTI issues. He wants me to run
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follow up: Follow up, the prime practice to funnel success to your business. - 07/21/06 09:26 AM
It is well known that the practice of following up, is the prime thing that drives your endurance in the business. What good is it to make contacts with dozens of people, if they just throw away your fliers and marketing materials? The key is, they expect to hear from you.
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