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Blog entries tagged with "service":
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Disclaimer: ActiveRain Corp. does not necessarily endorse the real estate agents, loan officers
and brokers listed on this site. These real estate profiles, blogs and
blog entries are provided here as a courtesy to
our visitors to help them make an informed decision when buying or selling a house. ActiveRain
Corp. takes no responsibility for the content in these profiles, that are written by the members
of this community.
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According to Wikepedia, Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.
One year ago this month, I began assisting through my church with an outreach program to disadvantaged kids in east Austin called Project Intercept. As a major football fan myself, I can relate to the concept of an interception, believe me. Project Intercept seeks to break the cycle of poverty by providing kids … (26 comments)
Do many of you, like me, have that weekly routine carved out for yourself? You know, at the office at precisely the same time everyday, first cup of coffee the same time, check email same time, delete email same time, reply email the same time, check AR, etc.
Well, we all know rentals can be difficult to make a profit on, and I know more than a few Realtors who have no interest in them (I'm sure we all know a few). It brings up an interesting question though.... How many renters become buyers for you guys after … (9 comments)
Investing in Alberta Real Estate with Bryon HowardI have been using Investment Real Estate as a Long-term wealth creation vehicle. The strong economy in Alberta has created exceptional opportunities for investment. One of the safest opportunities with high returns is in the real estate market. Since 2001, I have been working … (0 comments)
Have you ever had a client ask you this question...What ever happened to a good ol' fashioned handshake?
Lately I have seen alot of frustrated mortgage folks and Realtors having a bad time with buyers and sellers. Here's the problem i see.....
Well we all know the market has challenges right now. One thing I believe is never fully discussed is how to keep your focus when everything appears so bleak! I have to tell you I have had more escrows Fall apart this year than the past 3 combined! If it werent … (1 comments)
This is a light hearted post for sure. Nothing deep here, but my husband had this idea a while back that when we close a property transaction, we should give the principle a year's trash service. We could put stickers on the receptacles that have our logo on them and are … (7 comments)
Sell the skills you have, not your service. I see so many agents convey the great services they offer; only they fail to recognize most agents offer the same service. Rather than sell your services, try selling "your skills." In an industry where being unique is very difficult, sometimes expensive and … (11 comments)
Money, or the allure of money, sometimes does the strangest things to people. It causes them to lose sight of their priorities and purpose. It clouds their judgment. It changes their focus from serving others to serving themselves.
GREAT HOME IN BEAUMONT!!! 
My First Priority is my service to my clients. I go more than the mile because plenty of my sales are Vacation Rental Property here in Hawaii. The clients come here and always fall in love with our weather conditions and beauty of the islands. I always help them decide who … (2 comments)
I came across an add this week which stated that real estate professionals do not take the time to compare and choose a Title company for their clients. Further, that these Realtors and Mortgage Brokers want to send title needs to someone with whom they have a relationship or obligation, based upon the idea … (9 comments)
Hi All,
… (1 comments)
The future belongs to those who see possibilities before they become obvious.
(Montville) - Charles Blumenkehl, President of Blue Realty / GMAC announced that the Pinebrook Office of Blue Realty received a 100% Customer Satisfaction Rating (CSR) from its clients who bought and sold homes through the office. The GMAC Premier Service Program meets the challenges of today's demanding consumers by setting impressive … (0 comments)
I have several clients who are niching their businesses HARD. I've been preaching "niche, niche, niche!" for years, but there's nothing like a tough market to make that niching come to the surface. For those of you who are still looking for a niche in your own market, I want to … (4 comments)
Think back to the last time you contributed your time and energy, (and I'm not referring to money) to doing something great for someone or something else. Can you remember the feeling you got being a part of a volunteer effort?
Real Estate can be very confusing these days with negative press, professionals publicly communicating what they "won't do", and confused and misinterpreted information being sent out. Here's some helpful hints to "muddle" through it all:
September 18, 2007
Something happend this weekend that really bugs me. I listed a home, AS-IS. The home is in good shape just needs updating. The comps in the area are good. AS-IS homes in my clients condition are flying off the market at 75k easy. Complete rehabs wanting a quick sale fly off at 125k … (5 comments)
"The Brad Snyder Way of Doing Business"
Once again, To help service you in REAL TIME, RE/MAXNJ has made it possible for you to speak to me with in 3 seconds!
Kaleidoscope of Homes is in its last week. My wife and I attended opening week and we were blown away by the craftsmanship of the homes. There are 5 homes to look at ranging from 1.5 to 2.6 million. If you're going to go, now is the time because this is … (0 comments)
Well, with today's market of upside-down sellers and foreclosures, it seems that alternate business methods are going to be popping up more-so than before. It would appear as though the last market swing is causing sellers to look much more closely as to how they are going to spend what little … (2 comments)
What has happened to customer service? Does it exist any more? When was the last time you went to the customer service desk at Wal-Mart and had to wait in line for 20 minutes just to be greeted by a very unthusiastic clerk, carrying on a conversation with another clerk about … (2 comments)
I have never been really sure about what to put in a blog. There seems to be so many options for blog material and most real estate industry blogs and articles that I have read seem to be, more or less, the same advice over and over again. So, I really do not want … (2 comments)
I'd like to follow up on the post I made on September 4, 2007...
Does anyone have a really good place for furniture rental at reasonable prices for an open house staging or an unufurnished rental unit? ActiveRain is such a good place to find progressive partners and get great information. I would be interested to know if anyone has done this and what kind … (10 comments)
Several individuals in our city have formed teams and advertise the fact that they have "x" number of combined years experience or the family that plays together works together to help sell your house. Can a team deliver any better service than a single agent? The location of the house and … (5 comments)
accepting an offer, received late in the evening and presented to your client right after you leave a successful listing appointment.
Success is not the result of making money. Making money is the result of success. Success is in direct proportion to our service. Most people have this backward. They believe that you are successful if you earn a lot of money. The truth is that you can only earn money after … (0 comments)
At a recent inspection of a 6 year old home, I observed that the hardwood floors throughout the first floor of the house were slightly cupped. I continued my interior inspection thinking of what I would find in the crawlspace. I expected to find a muddy mess on the ground and a … (4 comments)
Imagine yourself as the listing agent for a property that's in the name of a trust. The two trustees, while brothers who love each other dearly, of course, have differing views.
Below is an excerpt from my monthly newsletter...
In California, the market has shifted drastically in the last 18 months. Time was, put a sign in the yard, have multiple offers before getting back to the office! Well, no more. Now it's taking months for a home to sell, with constant marketing, virtual tours, open houses, brokers opens, ads, … (1 comments)
Hello out there agents and professionals. If you would like to try one be my guest. http://www.sendoutcards.com/27041
… (0 comments)
I don't understand why some Represented Buyers search the public mls.ca website instead of relying on the services of their Buyer Agent. Why hasn't their Buyer Agent explained that:
Sometimes I have to wonder what our society is becoming! What is it with people today? 
Well I normally don't like to post a bad comment on a blog, but I have to write to vent my frustration! Last week I had a buyer come into the office and wanted to talk about buying a home. He is a first time home buyer, along with his girlfriend. … (6 comments)
I had an experience recently that all REALTORS should be required to go threough more frequently. I bought a house, closed and moved.
First - I'm not located in the perfect spot for traffic to my office. My office is in my home. My home is on a dead-end street, about a mile out of Idabel. Yet, we do as much if not more business than our competitors. 
So now that you got your listing where do you go from here? Now you need to take care of your clients. There are multiple steps to take to service your listing. Here we go:
"So what have you done for ME lately?" - Sometimes this seems like the only question that a customer could honestly ask us.
The ever-more-popular ferry services into San Francisco are really worth a try either for leisure or for commuting. The high-speed ferries take just 30 minutes to get you from Larkspur to San Francisco (and the older boats taking a leisurely and more ponderous 45 minutes).
Today I knocked on the door of a home for sale by owner, and I was not prepared for the question the woman then asked me. I explained why I was there and she called her daughter, who is the homeowner, to the door to invite me in. As I walked … (8 comments)
I have written numerous articles about Costa Rica real estate and the residential opportunities available there, but I'm afraid that in doing this I have only offered a small glimpse of what myself and Compass Properties provides service-wise.
Had a recent conversation with a friend of mine that is a CFO of a company. He happens to live in a luxury market and home prices have actually gone up. Listen to the justification his agent gave for the commission rate she was going to charge.
A few months ago I had clients from the East Coast impatiently looking for a home. They had been in a rental for close to a year and we were pretty much at the end of our rope, well I was anyway. 
I do a lot of reading and one of the books I have been reading lately is You Inc. by Harry Beckwith and Christine Clifford Beckwith which is full of short little reminders of the simplicity of sales.
RECOMMENDATION FOR MORTGAGE BROKER - BETH JEYSMAN
In real estate, just as in blogging, we need to find our niche. I see too many agents spreading themselves too thin. Sure it looks great to say that you service all of New York City but do you honestly visit each borough at least once a week and know what's … (5 comments)
Make your day the best day ever by thinking about your client's needs first. Zig Ziglar said, "If you help enough people get what they want you will always have what you want." 
"Most people don't plan to fail ... they fail to plan!"
Where do you draw the line between doing what your client asks and allowing them to make a bad decision?
Wow, The new I Phone, is everything they said and then some. Just wanting to know how all the other agent out there are finding it. I find it easy and faster then my last phone the BlackBerry Pearl. It also saves me money, No extra data plan. It's included in … (0 comments)
Ok so I thought I had to write this post today. I know there are a bagillion (yes, that's a word ;)) posts on Active Rain about popularity. 
Hello all: I hope you had a nice weekend and have big plans for the Fourth! I'm curious as to your thoughts about us, your mortgage lender. How did we do for you? I'd like you to share your experiences good and bad on your last loan, all loans, etc. etc. … (0 comments)
What are you doing different than other people in your field? I have come to the conclusion that If your are not different you can suceed. But, you won't be a superstar. Look at the people that are sucessful in your field. Is there someone that sticks out in your mind? … (5 comments)
I am a RE/MAX agent and have been working with a buyer looking for a home in Beverly Hills, Michigan. During the weekend of June 22, 2007, she wanted to see a bank owned home that was listed for sale with a discount realtor. The home is priced about $100,000 less … (10 comments)
Last Friday, June 15th, over three hundred Windermere Real Estate agents, brokers, owners and staff gathered at Camp Dart-Lo in Northwest Spokane Washington. Camp Dart-Lo is a camp offered by Camp Fire USA and covers approximately 51 acres of forested land. Our goal was to rebark several trails, road grading and … (4 comments)
Today it seems that the most effective way to recruit new employees is through the internet. There seems to be 2 main options when advertising, craigslist or and expensive service like monster.com or yahoo jobs. It costs hundreds of dollars to post a job on monster.com or like sites and even … (0 comments)
I received this in my email box tonight and thought it really was worth sharing. We forget that, at times, its the little things that count, its the little things that turn into big things and the little things that can create lasting memories. How many times does a past client … (16 comments)
A group for the Rotarians among Active Rainers and those who want to learn more about Rotary International and its many activities. Share with us what your club does in your community, what does the philosophy of Rotary mean to you, how has it helped you in your business and private life? 
Before getting into real estate I enjoyed over 25 years of sales and service. It was a wonderful career and I would have stayed in it if it had not been for wanting to spend more time at home with my family. The purpose of this blog is to talk about … (4 comments)
I recently met someone who asked me what I do. When I explained I was a local real estate consultant, I was asked if I avoided working in certain "bad" neighborhoods. Shocked by such a comment, I responded that there weren't "bad neighborhoods" because there's a buyer for every property. 
A couple of years ago, I had an amazing experience that forever convinced me that my greatest responsibility to my clients is to provide them the highest level of service possible, and part of that responsibility is to remember that behind my technology tools is me, the person they hired as their agent.