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Today our topic is "How to ask for a testimonial letter." We are going to talk about why you want to use them, how you generate them and what specifically to ask to create marketing messages that simply sell.

Top sales people have been using testimonial letters to sell products and services from the beginning of time. This is no big secret. So why don't more people use them on a regular basis? I have been telling sales people to do this for years and I wondered why so many of them where not doing it. So I called a bunch and asked "Why aren't you using testimonials in your marketing?" I got a number of responses but the most common one was "I just don't feel comfortable asking for them." Today we are going to put that reason front and center and make sure everyone reading, listening or watching can generate great testimonials.

Please take a moment to prepare for next weeks meeting "Testimonials in Email". I will be sending you emails do the exercises and let me know how it went.

 

Here is my disclosure on this very sensitive subject.  I am not suggesting a commission schedule to any of you and I am not a lawyer in Massachusetts where this took place but I thought it was a discussion that was worth having with other professionals.  I was recently involved in a transaction outside of my normal working area.  I got a referral from a friend and they wanted my personal attention so I agreed to help them find a home.

 Everything was fine until my buyers submitted and offer.  In that offer my buyers requested that the seller pay additional commission to them at closing so the buyer could fulfill their buyers agency contract with me.  The agent on the other end of the transaction was upset that my buyers where changing the buyers agency commission as listed on the MLS.  This agent then told me that I was violating my contract with the MLS by allowing my buyers to request a change of commission. The agent went on to explain that the way real estate worked in the area was that if you wanted to change the commission you had to ask permission from the seller before showing the property. Then they instructed me to go ask MAR and the MLS about this and assured me that I would see that the agent was correct. 

Being a licensed real estate trainer for Massachusetts I was shocked by these claims.  I have been practicing real estate for years and never had such a passionate objection to an offer before so I did what the agent suggested and called MAR and the MLS.  Here is a link to the article that clarifies this subject Bay State Realtor March-April 2007 AntiTrust Article. To sum up the article it says that is perfectly legal for a buyer to ask a seller to change the commission in an offer and that the offer must be presented. It also clarifies that the seller does not have to accept the offer and that buyer and seller are free to agree on whichever terms that they want in their contract. In talking with the MLS they stated that they have no authority over what a buyer and seller agree to or don't agree to in a contract.

I am wondering if there was a change in the law at some point that would have led this agent to think the description above was accurate? Has anyone else has had this experience before?

 

  

 

Lately, I have been grinding out my business.  I am doing my business activities by shear force of will.  I call it the "blood and guts" system.  What I have found is if you can have a plan to remind me of my goal when I am less than motivated I can shift my attitude.  I have a mp3 player on my nightstand.  As soon as my alarm goes off I press play on this puppy.  It has all of my exercise goals recorded in my voice at a time when I am motivated.  This helps me Just do it and Just do it happily.  To my surprise this works for just about any goal you can think of at any time of the day.  My business goals are now on the mp3 player and the walk around with me all day long.  When I shot of motivation I press play and just do it. 

 
Welcome to the Real Estate Pre-Licensing Course.

    Please take some time to download the "MASSLICENSELAWSUMMARY" pdf  by clicking here and print it out and bring it with you to the next class. 

    Feedback from former students has been that learning the vocabulary and reading through the book are most challenging factors in preparing for the test.  I have tried to prepare the material so that people with various learning styles can benefit.  I have recorded the book on MP3's so you can listen to the content at you leisure.  You can download the first module's recordings by clicking here.  As we cover material I will post the other modules recordings.    I have also scanned the book into a text files in order to facilitate speed reading of the text which I will review in class later this week.

    If you have any questions or feedback please do not hesitate to contact me.

                    

Timothy E. Frangioso

Realtor Broker and Licensed Trainer
Keller Williams Realty - HomeSquad Team Member
(413)726-2080, Tim@HomeSquad.net
300 Pleasant Street, Northampton, MA 01060

 

 

 

   I just wanted to let the community know about this great tool for getting through all of the reading that we have to do in our industry. I have dyslexia and have studied speed reading and other study methods and the major drawback is that you have to do practice to keep your skills sharp.  Rapid Reader 6 takes care of all the issues related to eye movement and keeping your pace.  Please check it out if you want to try speed reading.

 

 

 

 

Professionals meet at Panera Bread in West Springfield to discuss Web2.0 technologies.

 They have been demonstrating BLOGGING tools, online communities and aggregtors.  Among the topics where the following:

Word Press

Blogger

Type Pad

Active Rain

Podcasting

BLOGGING (RSS Feeds)

NetVibes

 

 

This is one of my favorite tools.  My background is photography and computer graphics so I have all the cool software like Photo-shop and Dreamweaver but I have to admit I use this little $35.00 utility much more just because of its ease of use.  I can capture anything on my screen to a file with the click of a button and the dragging of a mouse.  It really is cool when you want to make educational material because you can go through what the computer screen will look like every step of the way.  You can check it out at Hyperionics's Website.  I highly recommend it for getting images for Blogging.

 

 

I know that the industry standard for CRM (Customer Relationship Management) tools in the Real Estate industry is most likely Top Producer.  But I have had a great deal of success with GoldMine from FrontRange Solutions.  I thought I would do a run down of the feature that I like the most.

  1. I do not have to be connected to the Internet to have access to my data.  I have this installed on my laptop so I can get access where and when I need to.
  2. I can customize the product to the way that I do business.  I use the linking feature of Goldmine with the Hierarchy tree to create a virtual folder.  Basically everything that is in my listing/buyers folder get scanned and placed in my computer system. (See Picture Bellow)  By clicking on any of the records on the left I am able to get to all the relevant documents for that transaction.  This has made my life infinitely easier
  3. GM automates all of my marketing.  Both physically and email.  This makes it easy to do lots of followup.

Please let me know what CRM Tools you are all using?

 

 

 

Goals we all talk about them but I like to put my money where my mouth is.  So I am invoking the massive accountability of the Rain to help me with my lead generation goal.  I understand everyone wants accountability until they get it but here it goes I am asking for your help.  Please help me be accountably to this goal.  Over the next month if you would send me an email randomly, hopefully not all at once, and ask me how I am doing on a particular part of my goal or suggestions on how I can get any part of my goal accomplished more efficiently or effectively I would be eternally grateful.  I leave it open to you all and I welcome your insight.  I will report on a normal basis, weekly, in my Blog to keep you all in the loop.

The format for my goal comes from the classic tape series titled "Phycology of Achievment" by Brain Tracy.  It is on my top 10 list for things that can make you rich!

Determine what type of goal this is.  Goals have three different types.  They are:  Self-Improvement, Family (Personal) and Business.  By determining what type of goal it is you can better define the goal and identity methods for its attainment.  Self-Improvement goals are the atomic skills and talents that will help in every area of your life or many areas of your life.  They are selfish. They are for you. Family (Personal) or Relational goals include the things that we want to accomplish for our loved ones and for our own pleasure.  Business and Career goals deal with how financially successful we are.

This is a Career goal.  This is based on being commitment to being the best that I can be in my profession.  My business is basically determined by who many leads that I can generate.  Which means the more people that I can get to know that I am in the business of buying and selling real estate.  If I can generate enough leads I will be better at everything else that I do in my business and therefore make more money.

1. Desire- You must really want the goal because of the tangible results and benefits that it is going to bring to your life.

            I complete my lead generation activities every day, week, month, quarter and year!

2. Belief- You must believe without a doubt that you can achieve the goal.

I have complete control over my schedule and the actions that I take in a day.  I do not have to waste any time with other activities I can fit in these activities.  This would create a number of different opportunities for  connection with other people.  Which would lead to more leads.  All you have to do is take the actions and the rest will come all by itself.

3. Write- Write your goal in complete detail, exactly as you wish to have it.

I love to feed my pipeline with new people that I can serve.  I know that when they get what they want I will get what I want. I seek to gather up today and invest it in tomorrow, gather up this week and invest in next week, gather up this month and invest it in next month and yes gather up this year and invest it in next year. I complete my two hours of lead generation activities each and everyday.  This gives my a feeling of unstopableness, that is my made up word, and momentum that makes me want to do everything else well also.  This creates the energy and the money to achieve all my other life goals.

4. Benefit- Determine how you will benefit from accomplishing your goal.  Write out specific advantages and virtues.

            This creates the money to achieve all my other life goals.

Lets break it down:

5 Calls, 1 Pop by and 1 Biz Meeting means 7 touches per day

7*5 = 30 touches per week

15 Touches generates a referral

30/15 = 2 referrals

My Close ratio is 50% so that is one closing for each week that I complete this activity. So that means I will have 48 closings in the next year.  Average commission is $2,500 * 48 = $120,000 which is exactly what I want to be making.

5. Analyze- Determine your current state.  Be honest and decide exactly where you are right now.

You are simple not doing the lead generation activities consistently.  This is an emotional problem primarily and a organizational problem secondarily.  Both of these can be solved by regular review of your goals and the correct support system.

6. Deadline- Decide exactly when you are going to accomplish your goal.

I have to be held accountable on a Daily, Weekly, Monthly, Quarterly and Yearly basis.

7. Obstacles- Identify what you will have to overcome to achieve your goal. Write every obstacle down on paper clearly.

My emotions get in the way of me doing this.  My lead generation activity is based on people not on things or systems so it takes a whole truck load of emotional energy to get this done.  I don't always have that energy, especially when I have a lot of transactions that I am working on that are having problems.  When transactions go sideways I stop lead generation.  So I need too have specifically scheduled actions to do when I am getting off track.  That way when things go wrong I say next and more on the next activity.  I do no have time to get into any negative thinking. 

8. Education-            Clearly write down what knowledge you will need to accomplish your goals.

Be the "value added" in my business.  It must be so easy to talk about that people know I am a professional.  Learn everything I can about what the clients are looking for. I will need to learn more about my clients lives to make it easy to call them and service.  I will also need to learn everything that I can about Blogs, Search Engine Optimization, Podcasting and Pay Per Click campaigns to help with the content creation activity.  This will enable me to create more sales with the houses that I already am selling and it will give me access to a higher priced clientele that are most likely educated if they are using a computer.

9. Identify- Write down all the people, groups and organizations that can help you with your goal.

I think that Aaron is the correct source of inspiration and help when it comes to this.  But Liz, Amy and Carol will be of some assistance as well. I will need help with this goal.  My primary coach will be myself through all the tracking I have done above.  Aaron will be my external coach.  I am going to have him touch me on the regular basis to help me get in the swing of things.  And my small group will be my mastermind team, I will let them know what I am up to and why and ask for assistance and finding better ways of getting it all done.  BNI, RHAGS and the Board of Realtors can also be another source of help this can make it easy to get by business to business meetings completed. 

10. Details- Take the answers to steps 7, 8 and 9 and make a plan to accomplish your goal.  Make it complete in every detail with all the activities you are going to have to engage in to accomplish your goal.

The key to the completion of these activities is finding multiple sources of accountability.  By doing this you make the completion of the activities inevitable.  Promise the completion of these activities to others.  Make some benefit to them for me getting these activities done.  Create a team of support that dramatically increases the likelihood of these task getting done.  First if you are going to fail in particular pursuit call an accountability partner and report that this is going to happen.  Set a new date for getting the action finished.  Just because you slip does not mean the action does not get done.

I take  the following actions Daily, Weekly, Monthly and Yearly.  I do so by working 40-60 hours each week:

            10 Minutes Filing each business day

10 Hand Written Notes Every business day

5 Calls to past clients family and friends

1 Pop By each day

1 Business to Business Meeting/CALL each day

1 New Addition to my database each business day

1 Referral Given each day

1 Write one comment/ article/video/podcast/blog about real estate each day and post it on line pointing back to my website.

1 Organization meeting 2-3 hours each week

1 Email Newsletter each week

1 Give Listing Presentation once a week

1 Give Buyer Presentation once a week

 

1 CAP Item each Month

1 Small Group Meeting each month

1 CASHFLOW NIGHT Month

1 Business Building Night Month

1 Personal Message about my Biz/ Life Month

1 Have a conference call about Biz once a month and post it on website each month

1 Organizational Day in the office each month

1 Realtor Board meeting each month

1 RHAGS meeting each month

1 First Tuesday Meeting each month

2 Teach two classes every month

1 Have social get together focused once a quarter.

1 Have an annual client appreciation party once a year.

11. Mental Image-Get a clear mental image of your goal as already attained.  Visualize that picture in your mind daily.

I am free! Free of the anger, of the fear, of the despair. I have been forged in freedom, tempered with wisdom and wielded with love, wielded to defend the truth, the truth of my dreams. I freely choose this truth. This gives me a charismatic power to heal both myself and others.  The walls of the prison of my mind crumble even as I listen to this message. I let it all go, my psychobabble, my tyranny, my self-destructive behavior, my self-sabotage, my multitudinous abuses both subtle and glaring, my sins that keeps me distant from my dreams. I let the person that I was fade away in the light of the new me. These precious peccadilloes fall away from my soul. My spirit shines through. It radiates my love. Love for myself, for others and for the world. I am hopeful. I transmute wishes into dreams, dreams into goals, goals into actions and actions into success. I master emotions. I feel the joy, elation and happiness that only comes from doing what I was designed for. That is right my telos is actualized.  I love myself. My love is personified in my faith and trust in my own skills, beliefs and responsibility. I freely do what I should do when I should do it. My anger gives way to love, my fear gives way to trust and my despair gives way to joy. All that is in me shouts YES! My ability to respond creatively to reality's chaos makes me disarmingly captivating. People find themselves wanted to help me with my goals in spite of their fears.  The universe seems to conspire to assist me in realizing my dreams. My avaricious pursuit of the truth has lead to a new tyranny, the only just tyranny. For it's by products are virtue, joy and excellence.

12. Persistence- Back your plan with determination, persistence and resolve to never give up.  Your persistence is the direct measure of how much you believe in yourself and your ability to succeed.

Note the importance of failure in this process.  As I miss my targets I will be able to reset my sights and find better ways of getting things done. 

 
 

Liz and Tim Frangioso

Chicopee, MA

More about me…

Keller Williams Realty

Address: 300 Pleasant St, Northampton, MA, 01060

Office Phone: (413) 726-2000

Cell Phone: (413) 726-2080

Email Me



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