building rapport: PERSONAL NOTES GET YOU POINTS
- 10/08/08 09:18 AM
Succumbing to the convenience of emails and texts is a pretty easy thing to do in this in this age of power technology, where faster is better and instant is best. It can be a challenging task in this time driven world we live in. BEWARE OF THIS IMPERSONAL IMPULSE! While our colleagues may expect and appreciate a quick email note of wit, humor, congratulations, or pat on the back, correspondence with our clients give us opportunities to rise above and beyond what is expected. A personal note indicates a higher level of care and support. A personal note is warm and (3 comments)
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