Attaboy: The Mark of Professionalism

Often, it seems we speak more of the problems we see in ourselves and our vendors, but I wanted to speak of an Attaboy that I received today.  This reminded me that there are plenty of good agents, and plenty of people who recognize them.

In the spring of 2010, I helped a woman buy a home in Alexandria, VA.  Uneventful, though this was a referral from a financial planner who I've known for some time.  Yesterday, I heard that her street had been evacuated due to some flash flooding.  She lives on a short street, and so, surely, she'd been impacted.

A day later, it occured to me that I should call her next week, when her life has almost come back to normal.  Then it occured to me, she's a single woman, retired, and most likely not having a good day.  Perhaps she'd want to hear my chirpy voice.  More important, I likely have access to resources and vendors to help her NOW.  I called her cell phone, reminded her I was here, even during non business hours, and urged her to make whatever request she needed.

She's living in a hotel, her home has several feet of water in basement (as do all her neighbors).  She's safe, and yes, she's called the insurance companies and will be working with them to get her life back to normal. And yes, she was thrilled to realize I was offering a hand of support.

After the call, I sent a short note to her financial planner.  He likely didn't even know of the evacuation.  But, the thing is, he did.  He'd also reached out to her.  AND he was infinitely grateful that the Realtor he had referred showed her (and him) that I cared not only about the sale, but about the client, long after the sale was over.

I loved her home, she had this amazing forest and birds in the back (in the greater Washington DC area), so, now I've got to get myself over there when life is normal again, to hang in the back yard and watch the birds with her.

At least today, both the financial planner and I both recognized a similar trait in each other, a true mark of professionalism.

I know, I surely know, there are many many in this ActiveRain world who share those traits.

_Claude