7 Texting Tips Etiquette
It seems that a majority of us have and regularly "Text Message" on a cell phone. Texting is a great tool to use because its fast and convenient to use on the fly. If you ever need to get a hold of someone who seems to not be picking up the call or is quite busy in a meeting, try texting the person to grab their attention. Chances are the person on the receiving end might find texting you back more convenient than call you back at the moment.
However, there are some things to consider when Texting, whether its Business or Personal. Below are 7 simple but effective tips to consider.
Ask Permission. Don't be too hasty when texting your client. Not everyone out there will have a Text service where they have unlimited texts. They might have a cap on Text Messages they receive or even get charged per text, rule of thumb here is to first ask permission if it's ok to text. You don't want to lose a client because you racked up hundreds of dollars because of texting.
Keep it professional. Don't pass on Chain Text messages, don't send silly and pointless texts. Nobody likes a spammer and you want to keep your client as a professional relationship because you never know if they will get offended or turned off. Rule of thumb, keep it professional.
Don't use slang. When texting it can be very easy to get caught up in using slang like "O.M.G" or "T.T.Y.L" again these are your clients and not your friends and family. Treat your clients with respect and the professionalism they deserve.
Don't just rely on texting. Although texting is super convenient and a great multi-task friend, you don't want to lose that personal touch with your client. Don't forget to drop your client a phone call or in person. Even if its just to say hi, you don't want to lose your human side of the transaction.
Avoid “text yell.” Remember that when you text in all caps the receiver might view that as you yelling. I know how sometimes its easier to have your cap lock on but be mindful when it's your client, don't text yell.
Respect privacy. Keep in mind when texting to not pass on sensitive and private information like a social security number. Make sure you are on a secured network like a company e-mail but be careful when texting because hackers have an easier target on phone networks.
Focus on driving. Practice cell phone responsibility while driving. Don’t text while driving in heavy traffic, hazardous driving conditions or better yet driving at all. Hundreds die each year due to careless accidents like this. Text when your vehicle is not moving, and use a hands-free device to help focus attention on safety.
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Justin - I rarely text but this is good practice for those that do. Thanks for the lesson in etiquette