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How Realtors Get Fired by their Mortgage Professional and Their Clients

By
Mortgage and Lending NMLS #209419

Whoa... what was that headline.... yep.. you read that right.  I fired a Referral Partner Realtor and their client recently.  I want to say up front that many Realtors are top notch professionals.  Once in a while we are all human and what a call the "doofus gene" creeps in.

I thought I'd go over the three ways that Realtors (and their Clients) get Fired by Mortgage Professionals

  1. On a tight deal demand that the mortgage professional reduce their fees to almost nothing and the Realtor collects both sides of the deal and act like it's the mortgage professional's fault the ratios don't work
  2. Lie to the mortgage professional to obtain High LTV (96.5 or 100%) financing on a property that the Realtor knows is an investment property for their buyer
  3. Have the mortgage professional work for an extended time with the borrower and to find a lender or bank that will take the loan and then complain to the mortgage professional is charging $500 or 1/8 of a point too much "in their opinion" and then take the loan to someone who is their "friend" at another lending institution.
  4. Demand that the mortgage Professional Violate RESPA and release personal information to you.

I was talking with a Realtor recently who gets it and they said they know that mortgage professionals are the point people in any successful real estate transaction.  Needless to say we give each other a lot of support and close deals.  I don't try to do their job and question their fees and they don't question me.  It is only brought up when the numbers won't work.  Deals are fewer and slimmer in this market for everyone.

For New or inexperienced Realtors the rules are simple

  • Find a bad mortgage professional, run away as fast as possible
  • Find a good one, don't try to do their job.  They don't try to do yours

You see in the current market with Realtors and mortgage professionals dropping like flies we all need to work together. 

One of my favorite sayings is something to the effect: If you want to be successful don't worry about who gets credit.  If you want to be a failure make sure you get all of the credit.

Mortgage Professionals I'd very much like to hear your experiences in the current market and how many times you've experienced the "Doofus Gene" in our profession, with realtors (good, bad and ?) and other mortgage professionals (good, bad and?).

Comments(6)

John Cannata
214-728-0449 http://TexasLoanGuy.com - Frisco, TX
Texas Home Mortgage - Purchase or Refinance

Good Evening Henry.  This is a good post filled with some great tips of what not to do.  Found you on twitter.

Mar 28, 2009 03:41 PM
Henry D
Adak, AK
Nationwide Construction, Rehab,Conv & VA/FHA/USDA

Thanks John, I know that sometimes you just have to spit it out in a kind manner because sometimes we all need to have the little reset button in our heads pushed to come out of the daily haze.

Mar 28, 2009 03:51 PM
Jay Williams
Greenville, NC - Greenville, NC
Mortgage Loan Officer - Getting You The Right Loan

Henry, I find that good realtor's are very loyal to their mortgage business partner. Marginal realtors are very fickle. Is there a correlation there? I believe so.

Jay

Mar 29, 2009 02:58 AM
Henry D
Adak, AK
Nationwide Construction, Rehab,Conv & VA/FHA/USDA

Jay,   Sometimes yes and sometimes no.  Marginal can have so many meanings.  Fitting this description I've seen Realtors with "years" of experience catching the "doofus" syndrome and I've seen ones new to the business just being ignorant making errors.  I won't fire a Realtor for being ignorant.  It's when you willfully see them do things that they know are wrong that I have to take action.  Another adage goes ignorance can be cured but stupidity (willfully doing something you know that is wrong) can be fatal.  I'm never rash about these judgments.  When I ask them about an item their reaction is the tell of whether or not something was done intentionally.

-Henry

Mar 29, 2009 03:17 AM
William James Walton Sr.
WEICHERT, REALTORS® - Briotti Group - Waterbury, CT
Greater Waterbury Real Estate

Thanks for sharing the other side of a complaint that I had with my mortgage professional. I decided to hire a few new ones, and I'm looking forward to seeing the fruits of that decision very shortly. I did not know that things could go the other way as well. Thanks for enlightening me,

Mar 29, 2009 11:18 AM
Henry D
Adak, AK
Nationwide Construction, Rehab,Conv & VA/FHA/USDA

You are welcome William.  I always like to try and be balanced with every Realtor that I deal with but as you pointed out both sides can have issues.  When you find a good Loan Officer they will be worth their weight in gold to you and so likewise to us a good Realtor.  The mortgage Lending Profession is swinging back the other way from little or no regulation to over regulation so during this transition many marginal Mortgage Professionals will be squeezed out so the marginal ones that you may have recently ditched may not be around much longer.... and that's a good thing!

Apr 04, 2009 09:48 AM