Many of us work with folks who are relocating to our respective areas. I do, and I particularly enjoy doing so. Part of the reason is personal - I have relocated a bit myself and I take some pride is understanding what it's like and being able to assist others with their relocation more effectively as a result.

I probably don't need to preach to the choir - those of you who are experts at relocation clients already know what to do and how to best assist these buyers. And maybe you will share your secrets to success, too.

Here are some thoughts on how you can show your value to relocating consumers - things you can do to attract these folks, and what you might do for them one the working relationship has been established:

1. Become the expert in your market place - learn as much as you can about your neighborhoods, housing market conditions, services, transportation, growth and so on. Consider what YOU would want to know as a buyer moving to your area with no knowledge whatsoever

 2. Get to know the Internet - find out what sources of information you can recommend to relocating buyers to help them become more knowledgeable, and check these out personally (e.g., your town's Chamber of Commerce site; the town's main website; Neighboroo, City Data, etc.). What sites can help them research schools? (e.g., your state education site, the local school district site, Great Schools, School Matters). What about crime statistics since you can't get into THAT discussion?

 

 

 

3. Develop a relocation package - I would do this both for on-line distribution as well as hard copyy 

    • Gather the articles and brochures that you think would be useful to incoming buyers (check with your Chamber of Commerce) to put into snail mail kits
    • Consider also scanning brochures and articles so they can be emailed, along with articles you may have written or information you have developed to help consumers with relocation. How impressive would that be to a buyer 3000 miles away to get, within minutes of your phone conversation, a complete relocation package via email
    • Set up your relocation package to be downloaded from your website.

 4. Write about your knowledge - Localism and ActiveRain are great places to expound upon your increasing knowledge of your local area AND your expertise in relocation (for just a few examples among many here in AR, visit Kristal Kraft's Denver Relocation site, Teresa Boardman's site on St. Paul, Tony Marriott's on Phoenix, Lenn Harley's site on the Rockville, MD area, and Laurie Manny's on Long Beach, among others that have great information on the local areas). You can showcase your knowledge on your personal website too, or link to your AR or other blogs. And make sure you use the information YOU have gained in your own relocation and translate this into consumer-friendly information and benefits.

5. Develop Consumer-friendly services - in addition to the relocation package, think about the other things consumers might need and benefit from. For starters, consider:

    • Customized neighborhood reports to mail or email, or that folks can download from your site.
    • Additional photos of homes of interest and the local community
    • Virtual toursof properties that interest them (not just the MLS listing but ones YOU create yourself, say using Real Estate Shows) as well as tours of the area (again, think Localism)
    • Preview homesthat buyers are interested in to provide more information than any MLS listing will give them (perhaps views are really important, or not being near the freeway)
    • Develop customized house-hunting tours - yep, you probably will do this when they come to town, but advertise what it is you will do, how it benefits them and perhaps share an example. Again this can be promoted in your marketing pieces and on your website.
    • Develop your "team" listif you don't have one -the real-estate related team (title, mortgage, escrow, home inspection, etc.) AND the ancillary people you can refer to your out-of-state buyers for help when they need it after moving (carpenters, painters, general repairs, house cleaners, landscapers, etc).
    • Offer a guided tour of the area AFTER buyers move to acclimate them to shopping, restaurants, community attractions, parks, tourist stuff, etc.

6. Showcase your use of technology - how will YOUR understanding and use of technology help your buyers in their search for a house, the purchase itself, and the transition to their new home. Make sure THEY know about these services and benefits.

 There you have it. Probably not everything you can do but a good place to start showing YOUR value.

So put your thinking caps on.

And please share with us your innovative ideas for this market niche.

 

32 Comments on Want to Impress Your Relocation Clients?

MAY
17
2007
1 Featured Post

We live and work in a small town with a surrounding country community.  I appreciate your mentioning the importance of trying to relate to what new people are going through.   I am a native of the area, making the reminder appropriate.

We can learn about our community, where to get statistics and what the demographics are so we can share that infromation.  I like the idea of a relocation package.   

Remembering after the sale that the relationship, especially in a small town, isn't over and make an effort to stay in touch with the newcomer is also important. 

 

11:19am • #1
257,065 Points 7 Featured Posts Localism Sponsor Outside Blog
As one who has moved cross-country twice and shorter distances several times, I can appreciate your approach.
11:22am • #2
103,945 Points 2 Featured Posts Outside Blog
Great Info.......every day I read AR, I create a list of to-do's. This one is a must! I have two relocating clients this week and am now scurrying to create a package. Thanks for sharing
12:50pm • #3
595,921 Points 111 Featured Posts Localism Sponsor Outside Blog

I have this bookmarked...I had some but not all....and putting it all in one package to email is a great idea....

12:57pm • #4
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Kelly - thanks for your comments. You have the right idea - the more you know, the know people will know you know. :)

Jeff

1:05pm • #5
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Paula - I'm glad you found it useful. There are so many things one can do, but you can't do it all, or at least it can't all be implemented at once. Good luck! Thanks for your comments.

Jeff

1:07pm • #7
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Sally - Thank you. I am honored. The intent was to be helpful and share some learnings. Hope others do the same.

Jeff

1:09pm • #8
530,165 Points 35 Featured Posts Localism Sponsor Outside Blog
Developing an online relo package is on my to-do list, and this post provides a great outline for it, plus lots of examples and resources. This is deserving of two gold stars!
1:43pm • #9
224,760 Points 2 Featured Posts Localism Sponsor Outside Blog

Sounds like you a very prepared when working with relocating clients.  In my own personal experience, I find that buyers don't ask or need as much these days since they can so readily find the info they need on the internet.
1:49pm • #10
408,296 Points 74 Featured Posts Outside Blog

Jeff,

Nice post and great idea to get people familiar and gives a good outline about the area before they come visit.

3:27pm • #11
832,166 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

Words of wisdom. 

I have found that once a relocating buyer knows that you know the area and knows that you know what you're doing and you spend quality time patiently engaging them in conversation about THEIR needs, you have a devoted buyer.

4:28pm • #12
2 Featured Posts
great post, this information is extremely helpful. you've been bookmarked!
4:29pm • #13
Localism Sponsor Outside Blog
I'm so glad I ran across this post... Great information to have! Thank you!
7:20pm • #15
191,498 Points 7 Featured Posts Localism Sponsor Outside Blog

Jeff, you come up with some great ideas.  Got to keep this one.

8:14pm • #16

Thank you for a great post about relocation! Are you working with any clients moving to the East Bay? Send them my way and receive a 30% Referral Fee! Look forward to working with you! If you would like to be part of my Referral network please send me your email address!

Thanks,

Stef

8:19pm • #17
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

John - thanks so much for the compliment. I still have more work to do in the relo area and things I want to change. It is always evolving.

Sorry it took so long to respond - was out all afternoon meeting other Rainers in Laguna - more on that later!

Jeff

8:52pm • #18
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Diane - I agree. The value we add has really changed. I always look for ways to contribute information, and relocation seems to be one of them. Even if someone has done it before I think there are always new things to learn or different ways to appraoch the move. Thanks fro your comments.

Jeff

8:54pm • #19
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Thank you, Neal. I appreciate the compliment. Glad it has some value to experienced folks out there.

Jeff

8:55pm • #20
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Thank you, Lenn, I couldn't have said it better. My sentiments exactly.

Jeff

8:56pm • #21
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Yvonne - Thank you for the compliment. I hoped it would be helpful and am glad you found it to be so.

Jeff

8:57pm • #22
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Wayne and Linda - Thanks for stopping by.  Hope you find it useful in the future.

Jeff

8:58pm • #23
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Leigh - and I'm glad you stumbled on it and thought it was worthwhile reading. Thanks!

Jeff

8:59pm • #24
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Kay - thank you for your kind words. My intent was to provide some useful information, so I'm pleased to hear that you felt that it was.

Jeff

9:01pm • #25
6 Featured Posts Localism Sponsor

I agree that relocation is a great way to increase income, but I also think we need to think outside the box a little on the referrals to out of state agents. I just recently was contacted and searched out an agent in another state for a client and just for 20 minutes of work I earned over $2,000.  Working for a real estate boutique, we need to realize we might miss the boat on out of state friends and family alone, that would need an agent to buy or sell. I am happy to see this blog, gives me more to think about and act on. Thanks!

9:44pm • #26
MAY
18
2007
2 Featured Posts
Geesh this was an awesome article!  Thanks for spending the time to do all the research and also type it up :-P
12:03am • #27
121,298 Points 6 Featured Posts Outside Blog
Great post with wonderful information. You gave me some more great ideas to add to mine. Thank you.
11:25am • #28
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Thanks, Charlene. Good advice.

Jordan - thanks for your kind words. Glad you came by to visit.

Christy - glad it was helpful to you. Thanks for the compliment.

Jeff

1:57pm • #29
MAY
19
2007
149,753 Points 9 Featured Posts Outside Blog
Jeff - You are sure right on track with this post.  I enjoy being a "tourist" in my own home town.  I have a pretty healthy curiosity about many things.  It's interesting how people just assume that as agents we know everything-populations, average rainfall, crime stats...everything!  Thanks for the reminder to be a real student of our area.
2:02am • #30
MAY
20
2007
140,695 Points 1 Featured Post Outside Blog
Jeff-I am a relocation expert!  During my 22 year military career, I have managed to move 17 times with wife and kids in tow.  Since I still deal mostly with military clients in Hawaii, there are some great resources on the military installations that I use for my clients relocating to Hawaii.  All I have to do is visit a few places on post (or base) and pick up their pre-made Welcome Packets.  I mail those along with a few newspapers to my inbound buyers.  They are always very appreciative to have this information prior to arrival.  Aloha!
2:38am • #31
678,427 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Marlene - thanks. It is ineresting the kinds of questions that we get. People really DO expect us to know all the little tidbits. BUt as you know there are things we rsally can't get into, so having a healthy knowledge of where people can get this info is useful too.

David - wow. Ithought I had moved alot (12 homes). It must be helpful to have resources at your disposal to assist. Thanks for your comments.

Jeff

7:41am • #32

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Jeff Dowler ~ Carlsbad Real Estate ~ 760-840-1360

Carlsbad, CA

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RE/MAX Moonlight Beach (CA DRE Lic. # 01490977)

Address: 1967 N. Coast Highway 101, Encinitas, CA, 92024

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