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Do Virtual Tours Make The Difference?

By
Real Estate Agent with RE/MAX United Real Estate

I generally believe that Virtual Tours are a good thing.  They are an especially good thing if the house is in great shape or has been staged to look great.  In fact, I've heard from lots of buyer clients and people who never turned into buyer clients that if there aren't interior photos or a Virtual Tour they can look at, the house is crossed off the list.

This seems a bit extreme and it got me to wondering how widespread this type of mindset is.  In fact, I have a listing that's been on the market awhile and I had a Virtual Tour done (after staging) and it looked great.  Time went by and the tour "expired" even though the listing did not.  I guess there was some mis-communication between me and the Virtual Tour company.  Anyway, it went "off the air". 

Coincidentally, showing activity seemed to slow down a bit as well.  My clients sent me an e-mail asking about the Virtual Tour. Well, I was surprised it had been taken down but, more to the point, I started wondering if there is really any direct cause and effect between a house having a Virtual Tour and showing activity.  After all, there are tons of foreclosures and short sales that would certainly not lend themselves to interior photos or Virtual Tours.  People still look at those in real life.

Then, there are the Sellers in the world that don't want Virtual Tours.  Maybe they have really nice stuff they don't want the world to see on the Internet or any number of reasons.

I don't have an answer for this.  It just got me wondering.

Michael S. Mackey
CENTURY 21 All Islands - Mililani, HI
REALTOR ABR, CRS, GRI, RSPS

I like to think that the virtual tours help, but I don't have any scientific proof. The fact is, there is a lot of competition, and the more marketing tools you have in your box, the better. When I meet with a potential Seller, I run through the list of marketing tools that I use. This makes me stand apart from the less aggressive, and lesser equiped competitiors.

Apr 05, 2009 12:41 PM
Patricia Aulson
BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate - Exeter, NH
Realtor - Portsmouth NH Homes-Hampton NH Homes

I think that they help....but don't know if they make the  difference. Good pictures are needed that's for sure still or in a VT. It's nice to offer the option for the seller and see if they want to have a VT done.

Patricia Aulson/Portsmouth NH Real Estate

Apr 05, 2009 12:51 PM
Vickie Nagy
Coldwell Banker Residential Real Estate - Palm Springs, CA
Vickie Jean the Palm Springs Condo Queen

I paid a professional videographer to come and do a video of my lastest listing. I use a tinyurl link to it in all my print materials.

Apr 05, 2009 01:51 PM
SHARON CHARBONEAU
UPSTAGING YOUR HOMES - Sechelt, BC

Ken,

You have asked an important question.  From the homestager perspective, I can say whether still or VT, the photos had better be good and really show off the home's high points; and the web page better load quickly.

There are lots of homes on the market and buyers can get impatient with poor shots and move on quickly, and then the virtual tour is a waste of money.  If your web page does not move quickly and open the shots right away for potential buyers, then a virtual tour is a waste of money.

I check our local realtors sites and the MLS and won't wait around for slow sites, and will move on if the first shot is realllllllly baaaaaddddddd.

Apr 05, 2009 02:51 PM
Lora "Leah" Stern 914-772-4528
Coldwell Banker, 170 N Main Street, New City NY 10956 - New City, NY
Real Estate Salesperson

Ken, Good photos are a definite must.  As to virtual tours, there are so many outfits out there that will convert your pictures into a virtual tour lookalke. Realestateshows.com will do this for you.  FOr $125.00/yr you can create as many virtual shows as you like.  I find that that works just fine. 

Apr 05, 2009 02:57 PM
Connie Case
Platinum Realty Group - Fountain City, TN
Realtor, Knoxville Tn.

Ken,

I agree with Lora, that good pictures are the most important, but I don't know about virtual tours. It depends on the house, I think.

Apr 06, 2009 12:40 AM
Sheryl Green
Providing Virtual Tours & Online Marketing Nati - Spokane, WA
TourFactory - Virtual Tour Support Specialist

Virtual Tours are very important. 86% of home buyers look online before they contact a Realtor. If you don't have photos or at least a virtual tour, you better believe that buyer will look right past your name. Most people don't have time for open homes, they work, have families and such. It's on their lunch breaks and when they're home in the evening that they're looking for a home.

 If you have a virtual tour that is attractive, appealing and informative that buyer will defiantly be contacting you. I can't tell you how many sellers and buyers I have spoken with who said the virtual tour was the selling point for them.

There are plenty of virtual tours options out there. You can use the same still photos you take for your MLS to create a tour or have a professional come out for you. Either way, if you aren't using virtual tours...you should defiantly look into it.

Apr 06, 2009 06:28 AM
Emma Vargas
Simply Staging - Cameron Park, CA
Simply Staging

I also believe that virtual tours (VT's) are important.  Pictures are good, but VT's add another dimension to the buyers experience.  If the pictures are missing, then you might as well forget about that house selling anytime soon.  People will assume that there's something wrong with the house, so at the very least there should be pictures.  If there is a VT, then today's busy buyer will spend the additional time to view it.  VT's are the next best thing to being there and help create an emotional connection to the house.  Meaning if they like what they see in VT, they tend to get excited and can't wait to see the house.  Of course, before any pictures or VT's are completed, as already stated a few times above, the house must look good or be staged, otherwise they'll just have the opposite affect and keep buyers away. 

Apr 06, 2009 07:49 AM
James Downing - Metro DC Houses Team REALTORS®, CRS, GRI, ABR,MRP, MilRes
Real Living | At Home - Washington, DC
When Looking to Buy or Sell - Make the Right Move

People needs pictures.  Lots of pictures.  The public has so much mistrust - they want to see every inch on the internet before they move off the sofa to see the home.

Apr 07, 2009 02:48 PM