IStock_000005793898XSmall Real Estate ExpertI would guess that every REALTOR I would ask that question of would give a slightly different take on the answer.

There are many ways for real estate professionals to gain expertise. The National Association of REALTORS ( NAR ) provides many designations requiring mastery at different levels. States have programs leading to designations that also provide general or mastery levels for certification.

Beyond those designations though , most of the many real estate professionals would be found. So what is real estate expertise and where may it be found. Below would be a sampling of examples of how the question " What is Real Estate Expertise, might be answered from the various perspectives.

I know that politically active real estate professionals ( REALTORS) might answer in a way to include all their efforts made to protect private property rights. And when you consider that they know more about legislative issues and the process that it takes to educate the elected representatives, it would seem logical. Many Realtors would love to be able to have a quick speak of all that but you can only get that from being involved at that level.

A different answer alltogether might  come from the social up-scale type of agent who knows all about luxury homes and what motivates people with the means to want to own them. They may be the most envied of the REALTORS since they usually entertain a lot or are entertained in all the right circles. Usually living a luxury lifestyle is the answer given for them to claim this expertise.

Then there are the  local neighborhood specialists who often times know nearly every family, nearly every property and eagerly engages in that geographic area. They would say they are expert because they know every floor plan, every type of  motivation of why people buy there and even why many sell. They know the schools, the shopping and quite possibly where all the cracks are in the sidewalks. They truly know the neighborhood and the people that occupy it.

There are more general and broader based  community experts that might even be involved in the schools, with the town council or the building and planning board. They are often able to access and share first hand information, just in a different form. Their focus is broader based and might encompass many neighborhoods.

Then you have the Volunteer professional that might serve on the local board in some capacity. They get everything filtered through 1st hand knowledge of the industry itself and are able to translate that into client benefits. They may have worked on the standard forms or even the local political campaigns and their perspective is in benefits to the consumer and industry alike. Community service provides yet different experiences and may enhance the exposure as well as the type of specific benefits or information that leads to their expertise at that level.

I think you can see that there is no one answer to the question “What is real estate expertise”. It all depends on the level of involvement and where one’s specific interest and experience lie.

In Niche Marketing for example, we find different examples of those interests and the specific expertise that is required for the consumer to benefit.

Historical Homes, Luxury Homes,Townhomes, Condo Living, Geographical experts and many others where agents specialize  in specific types of clients such as, 1st time Home Buyers, 1st Time Sellers, Divorce Situations or Divorce Attorneys, Seniors Down sizing and Military or Corporate  Relocation are other examples where expertise is claimed within the guidelines of that Niche. In recent years we also hear of the ShortSale and REO Niche.

We know that there are many many different types of real estate expertise and what they have in common is an unmistakable passion and very specific knowledge not always shared by the general real estate practitioner.

And we also know that one can still be an expert REALTOR and not be an expert in one category or another. But it is becoming more common today to declare what you have expertise in because of the extensive Internet marketing now required and the need to distinguish yourself and stand out to be successfully discovered by the Internet Empowered Consumer.

So how would you define your own real estate expertise and what do you have to back it up? Eventually you may be asked. For those with interest in the Internet Marketing side of the question are most often offered the by the networks they join, ways for stating their expertise. But it is up to you to define it and defend it with whatever empirical evidence you have of earning that level of expertise. So, be it special courses you have taken and are certified in, years of specialized experience or self study by your own initiative, real estate expertise is being more greatly demanded by the consumer.

One caveat is also useful here. The more expertise you claim, the more liability you may have to defend against should that ever become necessary. So be always be careful what you claim. An example of this point could be the " Short Sale" specialist. If you have a transaction involving a short sale for example and where it ever challenged for some reason and you claim to be an expert, you would necessarily also enjoy a greater liability in whatever about it, might be challenged. Being realistic in what you claim, is a good standard.

 

 
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42 Comments on What Constitutes Real Estate Expertise?

APR
10
4 Featured Posts

What makes a real estate expert? Lovng people and what you do.

Happy holidays

2:05pm • #1
590,374 Points 63 Featured Posts Outside Blog

William, over the last two years the Short Sale Specialist has popped up where some just give themselves this title with limited experience and no training or certification in this area. No wonder the public gets confused. Great overall discussion on expertise. Happy Easter.

2:12pm • #2

I think just being able to protect your client makes you an expert. The reason most people use an agent is becuase they are scared of the process and paperwork. The agent that can do both and still look after their buyer and help them get the home of their dreams is an expert.

2:47pm • #3
376,649 Points 63 Featured Posts Localism Sponsor Outside Blog

Hi Luke, I sppose that is a good answer but in todays' competitive markets, it may not be enough.

2:52pm • #4
376,649 Points 63 Featured Posts Localism Sponsor Outside Blog

Hi Gary, thanks and as you and I both know , we could on the subject for hours and not duplicate ourselves. I guess this has been on my mind of late wondering even  I might better define myself. The more one learns, does not necessarily better define oneself. It often takes concerted effort.

2:56pm • #5
376,649 Points 63 Featured Posts Localism Sponsor Outside Blog

Hello Mario, Interesting. But the information that offered that does the protecting comes from somewhere and hopefully the sources are reliable. I hear as much mis-information as the other way around and regretfully the consumer takes it as gospel.

2:58pm • #6
321,231 Points 40 Featured Posts Outside Blog

William--There is a self acclaimed short sale expert in our area that was interviewed for the local papers about 18 mos ago. I looked up his sales on the MLS and while he had several short sale listings, he only had one sale. However, a year later after focusing his business this way he was on a panel of experts that spoke on the subject. I focus on the areas I know best and refer the areas I know nothing about. Don't want to be a Jack of All Trades and a master at none. :)

3:08pm • #7
376,649 Points 63 Featured Posts Localism Sponsor Outside Blog

Hi Teri, Jack of all trades is more common and may in some cases increase the brokers liability. But at the same time, we must still have a working knowledge of many areas ,though we are not expert in them. It gets difficult to define some of these things ,so maybe I also should have accounted for the many "works in process", :-). I guess after 20 years, will still admit to that as my level of expertise.

3:20pm • #8
317,214 Points Outside Blog

I've been licensed since 1960 and am an expert in many things. However, a new agent with a lot of enthusiasm can meet the needs of most clients.

4:38pm • #9
837,337 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

Transactions, transactions, transactions.  Books don't do it.  Designations don't do it.  Classes don't do it. 

Until one has completed a significant number of transactions, one has not the experience to have the depth of understanding of the multi-faceted nature of a real estate transaction. 

It's been a long time since I heard anything new in a CE class.  Yet, I still learn something on every single transaction I close. 

 

4:47pm • #10
611,318 Points 244 Featured Posts Localism Sponsor Outside Blog

William, I certainly agree with Lenn that doing transactions is what makes us experts. There is no replacement for experience.

I consider myself an expert at communicating and getting deals done. I'm able to forsee problems and have solutions ready.

5:05pm • #11
319,346 Points 8 Featured Posts Outside Blog Hit Router

Some of these "expert" designations take only a few hours of training to "earn." That's not an expert in my opinion.

Many of these new short sale trainers, for example, give you a designation after you shell out  a few hundred bucks and take a one-page test.

5:36pm • #12
203,376 Points 19 Featured Posts Outside Blog

William,

As it says in my books and so many other places:

I am the world's greatest expert

on the opinions of William J Archambault Jr!

Beyond that I neither seek nor claim any other expertise.

What I am is a fiduciary catalyst. My job is to know and organize the questions and get the answers employing as many experts when necessary for my clients. There are few real estate transaction that requiring a single expertise and multiple expertise is a contradiction in terms. Real estate is like a submarine, the captain doesn't turn the wheel or, work the throttle, move the diving planes, or any of the other things necessary to run the sub, he has experts to do that! The captain like a good real estate agent organizes and commands the experts!

Many people mistake longevity for expertise and believe that the more years means more expertise. It doesn't necessary even mean more experience! Often times 10 years experience sadly means 6 mouths experience 20 times.

Bill

For the record I like Lenn's use of "experience" rather than expertise. You can be an expert without any successful experience, I talk to people like that all the time!

5:38pm • #13
Localism Sponsor Hit Router

The ONE thing about real estate is that it is ever changing and you are right -- we should be careful about throwing the term expert around.

5:55pm • #14
123,102 Points 9 Featured Posts

A real estate expert is one who:

  • knows what you need and where to find it...
  • has the correct information when you need it...
  • shows up promptly with above...
  • provides answers and solutions you couldn't provide on your own...

Just a few qualifications. :)

5:56pm • #15
Outside Blog

Hi William,

I am a horse property specialist.  An expert, probably not, but do I know my business, and do I know horses, horse properties and horse people?  Why, yes I do.

Kathy B

6:37pm • #16

William,

It seems only fitting that I should chime in here since my blog is "Expert Skills for Real Estate Agents."

Real estate is two complex and varied for any one person to be an expert in all aspects.  Like you said, you can be an expert in extreme luxury properties and find little success in low cost, high repair "investment" property.  Or you can be an expert in first-time buyers and while performing poorly handling listings.

I think a true expert is one who recognizes their strengths and is also willing to admit when he's confronted with something that they don't know.  I'll use an example from my personal experience.

As the Corporate Director of Training and Director of Internet Marketing of a fast-paced Atlanta brokerage, my expertise is in persuasion, sales, and advertising.  While I am licensed, I only handle transactions on rare occassion.  Instead, I work closely with the broker and company owners to provide very specific, hands on training and assistance to our agents.  I am not an expert in short sales or foreclosures, but I do understand how to persuade someone to reach a decision and close the sale.  I know how go to a listing presentation and demonstrate to an agent how certain techniques cause a prospective client to react, and how to use those natural tendencies to influence them to act.

So what does this have to do with this article?  Like you, William, I think claiming to be an expert in too broad of a topic can lead to credibility questions later on.  But if you know what you're good at and enjoy, embrace it, run with it, and put it to work for you.  You'll reap tremendous benefits when you do.

Eric Lowery, Expert Skills for Real Estate Agents 

Eric Lowery
7:01pm • #17
535,451 Points 45 Featured Posts Outside Blog

William - you make a good point with "unmistakable passion and very specific knowledge". I believe expertise also includes professionalism, which means integrity, honesty, loyalty and dependability. It's the intangibles beyond the mastery that makes the difference.

7:24pm • #18
103,605 Points

Hello William-One thing I can say for you my friend is when you write a post you give 110%. I like your thoroughness on each topic you write on. Excellent detail. You my friend are truly gifted. Never doubt that. CONGRATS ON THE FEATURE. I will leave you something a man generally brings a woman but I've also have been a non-traditionalist so I will bring these to you as I know you are fond of them. As you will find out over the course of time I am a people pleaser. <smile> If people are good to me then I am good to them.

pic  pic

8:03pm • #19

The bottom line is DO. Get out there and DO all you can. Everything you can. Get in the middle of things and keep DOing. DO it. DO it now.

That is where knowledge will come from...

8:31pm • #20

I agree that experience is important. The problem I see is that top producers generally do not know how to write a contract properly and do not know hwo to protect their clients. If they are not trained properly from the beginning they will continue to make the same mistakes over and over. Designations and in CA., getting their Broker's license is education. I constantly take consumer protection classes to gain knowledge. Many top producers do not care or have proper training.

An expert in my opinion is working in the area of their expertise, proper trainng, knowing and keeping up with the current state and local laws and having the best knowledge to protect their clients in selling or purchasing the biggest investment of their life. Transactions, transactions is not making one an expert if they do not know how to sell real estate.

8:36pm • #21
20 Featured Posts

William.. Intriguing post.. As always Lenn nailed it.. the more experience/transactions you have under your belt the more you wind up knowing.  Every transaction is different and after 30 years in the business I can still be surprised every now and then...

8:37pm • #22
185,170 Points 1 Featured Post

I've been an agent for two decades and still learning things.   I've had my share of transactions and I too think that experience is first and foremost. We are always learning new things, as new things come along each and every month, year...etc.  You have to be open to the "new things and embrace them."  I certainly don't consider myself an "expert" but I do consider myself to be a very professional, savvy Realtor with a wealth of knowledge to offer the buyers and sellers.

Patricia Aulson/Portsmouth NH Real Estate

8:47pm • #23

Great responses from all.  Here is my definition.  Having both depth and breadth of knowlege i.e. more than a typical agent regarding a certain event i.e. light rail and TOD in Denver, Colorado.

I think it can specify an expert even without the high volume of trasactions.  Another example somebody who was a general contractor and then goes into real estate.  He might be the agent I want if I'm targeting fix and flips.

9:17pm • #24
187,374 Points 1 Featured Post Localism Sponsor Outside Blog Hit Router

I do not know at what point you become an expert, although it is an easy term to through about when trying to win customers.  I guess I am becoming an expert in my local market and bank owned homes because I feel comfortable talking about those things with people.  These things just come up in conversation because that is who I am, without trying to be pushy about marketing myself.

10:51pm • #25
422,574 Points 59 Featured Posts Localism Sponsor Outside Blog

Hi William!  Excellent post and healthy discussion--just what you need in a feature--congrat on that little gold star!  I have to say that I agree with Lenn & BB--of course, they're the end-all-be-all in my book!!  Anyway, I think that you can have more than one specialty but as with anything in life, it's the repetitiveness that teach us our lessons (both personally and professionally). 

Introspection regarding fine-tuning your business is always warranted and certainly healthy--especially in these times.  The more we allow ourselves to learn and be flexible as time and our profession changes, the more successful we will be.  I have to agree that you should stay away from the 'Jack of all Trades' mentality!

Debe in Charlotte

10:53pm • #26
Localism Sponsor

William, this is a great topic. I tend to be skeptical of those that announce they're #1, a specialist, selling x amount more than other Realtors in the area, etc. Those claims and high-falouting talk make me research what's been said. I pulled one agent's production the other day. He has been licensed a couple of years and has sold 5-6 listings. You would NEVER know it by the things he posts on the internet.

I think that expertise is gained through experience. When I was first licensed about 11 years ago, I hung my license with a broker with a radio show. He was very flamboyant and people were drawn to him. He had more investor clients than he knew what to do with. My experience with him was so valuable- my learning was baptism by fire! I dealt with his investor clients and did transaction coordinating, too. I was taught that "you need to do as much as you can to keep the deal together". What a great lesson for a new agent! I was held VERY accountable for the status of files which was such a blessing for a new agent. (I would have been on top of things already, but I respond well to a higher authority and accountability). I think expertise is gained by paying our dues, too. Several years ago, I was at a company with a heavy emphasis on new construction. I sat onsite in a new development for a few years- holidays, weekends, covering other agents' shifts, etc. I would feel sorry for myself at times (working 4th of July when I wanted to be with my kids), but, in retrospect, what an incredible experience. We live and we learn. I think the best lessons are learned the hard way and that's what I did. Crazy hours and nutso work loads have made me a better agent.

Last but not least, I think that curiosity and a desire to learn and a willingness to evolve are important to grow as a Realtor and to take your business to the next level.

 

11:44pm • #27
APR
11
104,565 Points

I think the agents who are on top in their markets are the experts. Something along the lines of the proof's in the pudding? To add to the discussion, I recently talked to another agent who is a "Short Sale Specialist." She's still working on getting a deal close that she turned into the bank back in December. The short sale I recently closed I turned into the bank in February....

12:51am • #28

Hi Roy,Thanks for the interesting comment and I m sure that most agree with you.

9:59am • #29
127,046 Points

William: I keep reading about expertise coming from doing the basics. I recently helped a friend at a brokers open house and noticed that some of the top agents in Bellevue toured. In good times or bad, the top agents are doing the same things that got them there and adding a few new twists (blogging, for example) along the way.

10:35am • #30
601,331 Points 111 Featured Posts Localism Sponsor Outside Blog

Expertise is what a person is factually and actually capable of. To advertise something that is not true is misleading ...

So...being an expert surely has to mean that we learn through every transaction. We will continue to learn as there are no two transactions alike. There is ALWAYS a learning lesson ....always.

 

11:16am • #31
137,286 Points 4 Featured Posts Localism Sponsor

I'm in the camp of experience is key.  With a mixture of love of the business and never ending desire to learn and grow.

Many years ago in school the teacher pulled out the dictionary and one of definitions of an expert was "a drip under pressure".  I looked on the Internet for that definition and I don't see it as a current definetion.  It however has stuck in my mind.  Especially when I run into on the these type of "EXPERT's".

 

11:43am • #32
138,255 Points 62 Featured Posts Outside Blog

 hi William, I love this post because you hit the nail on the head multiple times. No matter what we do, there are so many ways to make our mark and to stand out from the crowd. We just have to figure out what works best for us. Have a great weekend/Easter my friend.

1:21pm • #33
279,353 Points 29 Featured Posts Localism Sponsor Outside Blog

Hi William, I have strayed away from AR for a few days but am glad I found this.  Of course, you and I know quite a bit about your first series of experts.  CAR was such a great training experience regarding so many areas of politics, local community, legislation etc.  Beyond that, transactions as Lenn said, the rest truly comes from experience and years of it.  The experience need not be in real estate alone, it may be as a result of living and being involved in your community or volunteering at a Fair Housing Council or networking a certain niche or writing blog posts about relocating.  My most recent efforts have been in the Green arena.  I am finding there is a lot more to be learned than is taught in the designation classes.  Getting involved with the builders and subcontractors who are the experts is proving to be an incredible learning experience for me.  I generally follow my passion and interests and I think you do too!

2:32pm • #34

Being realistic in what you claim is an excellent motto and a great reminder. Thanks for sharing.

4:27pm • #35
208,343 Points 6 Featured Posts Localism Sponsor

William, I'm with Lenn and Broker Bryant - experience in transactions is the best way to become an expert. Short Sale Specialist is a stretch for most people unless they are truly specializing in them because the rules keep changing and every bank has its own set of particulars.

10:41pm • #36
APR
12
196,533 Points 2 Featured Posts Outside Blog

Your right, be careful what you claim, and be careful what you wish for!  Good post with alot of different thoughts on what is considered an expert.  I remember calling an agent for an appt once and he considered himself an expert in 'my area' in which I consider myself an expert.  He had to tell me all about the subdivision, neighbors, etc. and I know that was the 1st time he's been there to list his relatives house! He had me laughing he was so outrageous.

5:40pm • #37
APR
14
3 Featured Posts Outside Blog Hit Router

Really good post --and definitely one to pay attention to.  I find that the more experience I have, the more I realise how much there is to learn.  Sure I know lots more than I did when I started -- and that is good and now also know how much I need to know.  I believe in continuing education   -- and the designations have taught me lots - I'm a better realtor for them.  Still -- they aren't the end all be all -- experience has been a real teacher.

12:20am • #39
APR
15
142,200 Points 29 Featured Posts Localism Sponsor Outside Blog

So many experts in so many things, but if you don't do it, you really don't know it, this crosses industry lines.  THe only way you can become an expert is to become practiced at something.  I never want to be a jack of all trades, I only want to focus and hone what I know and continue to grow that knowledge each and every day.

1:44pm • #40
APR
16
526,897 Points 52 Featured Posts Localism Sponsor Outside Blog

Jeff B Had a similar post today but from the mortgage end of it.  I am not an expert at anything with the way this market evolves, lol!

6:58pm • #41
APR
22

I would agree with the philosphy that experience is the key to expertise.  Not nessasarily years in the business but transactions sides.  There is also a lot to be said for continuing ed but nothing can replace the knowledge that comes with hundreds of closed transactions.

9:40am • #42

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