We get asked this question all the time. I think we get asked it because many property management companies completely close down for the weekend. Many smaller companies struggle with this issue since property management work never truly takes a day or night off. Can you imagine for a moment owning a company with no human backups, and having to be on call 24/7? Easy to talk about your customer service, but much harder to deliver, week(end) after week(end), night after night, holiday after holiday. One of the reasons I expanded my company is that to truly deliver adequate customer service in this business, the company has to be large enough to share the responsibility.

Here is how HomePointe Property Management delivers superior service over the competition.

1. We have more than 10 people in our company that share our 24/7 duties. Each person takes a week in turn taking after hours emergency calls. That way, no one person is on call all the time. Burn out is reduced and the person on call knows that the late night calls will not last forever. Our clients get a person late at night and weekends that knows who to call to solve a problem. This Easter Weekend our on call agent solved a plumbing backup which included getting a plumber to the property, getting a bid to replace the collapsed sewer line, and calling the owner to apprise them of the situation. In the end, the tenant got their sewer line working and the owner got a great price from one of our many vendors that serve our clients.

2. Our property managers and owners meet with many prospective and current clients after hours and on weekends. This weekend I met a prospective client in Land Park with one of our property managers to give him a complete picture of what we could do for his Land Park house. He wants to rent it but needed some advice on what to do. We suggested painting the exterior trim and base and paint for the interior. The hardwood floors already looked great so nothing to spend there. The point is that the owner was only available on the weekend and we happily made the appointment.

3. On Saturday our company showed 54 vacant houses for rent to prospective renters. On Sunday we showed 17 houses for rent. The showings were all printed in the Saturday Real Estate Section of the Sacramento Bee and posted on our website 4 days in advance. We do not want to miss a prospect that might not have internet access so we use the Sacramento Bee, signage, and many websites to attract potential renters. The point here is that four different people from HomePointe were out showing our vacancies over the weekend while many other companies were either waiting for their phone to ring or just taking messages that they will return Monday morning.

If you are needing a place to rent and need to look during business hours or on the weekend, or if you rent from us and need service, or if you need to make a weekend appointment to have us view your rental, give us a call or email us.

Property Management and Maintenance 916-429-1205

Rentals 916-429-1302

www.HomePointe.com