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Sitting down at my desk for a quick lunch today, I clicked over to the sports section and saw the headline, "Jags RB Jones-Drew gets 5 years, $31M."

My initial thought was, "what in the world did HE do?  I thought he was one of the good guys!"  Until I took another look at the headline, I didn't pay any attention to the "$31M" at the end, my attention was immediately riveted on the "gets 5 years" part.  It seems sometimes that every other day we hear about the illegal or questionable exploits of yet another professional athlete, and my initial reaction was to assume something negative.  Instead of a headline celebrating a hard-working, community-involved athlete's good fortune, my mind wondered what he did that he was going to jail for.  The relentless repetition of bad stories conditioned me to think that way.

Maurice Jones-Drew is known for his work in the community and as a general all-around Good Guy.  He hasn't done anything to warrant my initial reactionWas it the way the headline was written, or the general perception of what is going on in professional sports?

Why don't we hear more about the good things athletes do?  Simple - Good News Doesn't Sell Soap

Professional sports has an image problem.

Had I not taken a 2nd look at the headline, that thought would have sat in the back of my mind to fester all afternoon.

My point is this:  In this day & age, where social networking, blogging, tweeting, site-building, online reporting, etcetera, etcetera, we have to be much more careful how we protect our professional image on the internet.  A lesson I learned in another industry is that negativity carries a lot more weight than positive messages - the deck is stacked: 

A person who has a negative experience will usually tell no less than 20 people about their side of the story.  Another person who has a positive experience may tell 2 or 3 people, but not with nearly as much conviction as the reverse.  When we relate a personal experience that is not good, we are subconsciously looking for sympathy - a powerful drug.

The real estate industry has been the subject of a lot of negativity in the past year, moreso this winter.  What do you think enters John Q. Public's mind when he first reads a headline with the words, "real estate," "housing" or "mortgage" right now?

Real Estate has an image problem.

I get emails from friends and acquaintances that have been passed around the internet all over the world - jokes, funny videos, photos, "Gee, Can You Believe This???" articles and the like.  All it takes is one person to latch onto a phrase or thought, forwarding it to their friends - who forward it to their friends - who forward it to their friends before that perception becomes the reality, no matter if taken out of context. 

We've all played the game as kids, where a sentence is whispered into one ear, and in turn, by the time it reaches the other side of the room, there is very little that resembles the original...yet each person will swear that they accurately repeated only what was told them.

With such a major part of our practices taking place in the internet world, the same thing can happen, but on a much wider scale.

So, as you blog, as you tweet and create your online presence, take care with the image you project:  after all, it is more powerful than you are!

TucsonKent Signature
Specializing in Buyer & Seller Representation in the Tucson, Arizona real estate market.


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All original material written by Kent Simpson unless attributed to source.©2011, 2010, 2009,2008,2007

"Never forget - Real Estate Is About People"

 

 
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6 Comments on Perception vs Reality - Image Management In The Days of Web 2.0 & Beyond

APR
15
2009
450,896 Points 2 Featured Posts

Excellent analogy Kent - it is up to us to create a new reality (a.k.a. perrception) for people. Do your best, and God does the rest.

I wil do my part by re-bloggin the great message.

5:06pm • #1
212,171 Points 5 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp

Thanks for being the first to comment, Janice.  The only thing we can be responsible is for ourselves.  Perception is in the eye of the beholder...but we can manage ourselves better (definitely true in my case).

5:08pm • #2
1 Featured Post

I always try to write what I think and be honest, I think if your honest and feel what you write it comes through

5:41pm • #3
168,749 Points 15 Featured Posts Outside Blog

Yes, a real perception that people think is a reality is that our  market is bad.  It's only bad if you have an expectation of an old price.  It's good otherwise... record sales (read Broker Bryant's blog about that), great interest rates, yet people think the market sux.

6:57pm • #4
MAY
11
2009
101,562 Points 2 Featured Posts

I think there is one critical element to controlling perception that it would be useful for everyone to practice... that is to step outside yourself, reread your post, and as you are reading ask how a different, or even naive reader might read your post.  The way you talk can be absolutely horrible when seen in writing.  English can easily create ambiguity and something as simple as misplacing a comma can change the meaning of a sentence.

3:29pm • #5
212,171 Points 5 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp

Terri - basic honesty & sincerity always come through in person, as Dr. Boyer points out: in print or online we have to be aware of the difference in medium.

Sally - I wonder sometimes if the proliferation of bloggers in our industry is a reaction & effort to counteract the media?

Dr. Boyer - thank you for putting what I wanted to say into a simple context!

6:51pm • #6

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