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Not Returning Calls!

By Karen Hurst

Real Estate Broker/Owner with RICOASTALLIVING.COM

September 25, 2006 03:09 AM

This weekend I had a new buyer call me. Because I needed to get him qualified,

I called, emailed and left messages with a company that I thought would be a good match for him. (He asked me to do this for him)

This am, I called again and left messages, because I told my buyer he would definitely hear from me by this morning.

It is 11:00 am and I have not had a return phone call! My dilemma is this.

I am very angry at this company for not returning my call, and now do not want to use them for anything!
They appear to have the best "programs" for this particular client who is my first interest.

How long should I wait for a return call? And should I just forget about this company and start calling around for more "active" mortgage people?

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Bob Pavey

RE/MAX Hometown - Aventura, FL

CRS

This is a bad sign, don't use them you will be stressed forthe closing

Sep 25, 2006 03:13 AM

Pam Hofmann

Third Tennessee Realty & Associates, LLC - Crossville, TN

Your Crossville, Lake Tansi & Fairfield Glade Specialist

Find someone else!!

Sep 25, 2006 04:15 AM

Robert Mayo

Mayo Auction & Realty - Your Kansas City Auctioneer - Kansas City, MO

CAI, AARE, AMM, GPPA

Trouble going in, trouble coming out. Run away fast.

Sep 25, 2006 06:39 AM

Dave Rosenmarkle

Highland Realty, Inc - Fairfax, VA

33 years of providing fully satisfying service!

In most states, Loan officers are not licensed, certified or examined. They could have been working at Home Depot last week; this week they're not returning your calls for your pre-approval. The loans officers I use have all been in the business for 15 to 20 years, have great product expertise, are highly responsive and have competitive loans. You have been given an opportunity to shop for the best in your area. Good luck!

Sep 25, 2006 12:51 PM

Rich Jacobson

Fathom Realty West Sound - Poulsbo, WA

Your Kitsap County WA Real Estate Broker

You should always have a couple more up your sleeve to call on. But if this is someone you trust and have a relationship with, give them until days end.

Rich Jacobson, www.KitsapLife.com

Sep 25, 2006 07:22 PM

Sharon Simms

Coastal Properties Group International - Christie's International - Saint Petersburg, FL

St. Petersburg FL - CRS CIPS CLHMS RSPS

Even if your loan rep is out of town, he should have arranged for someone to take his calls, to have them forwarded to his cell phone, etc. If the company is not returning your calls at the front end, they certainly aren't likely to at the back end. Find someone else.

Sep 25, 2006 11:52 PM

Karen Hurst

RICOASTALLIVING.COM - Warwick, RI

Rhode Island Waterfront!

Okay, they called me back at around 11:30 took the info and called my client.

I spoke to him later. He said they called him, took his info and said they would call back, and didn't.

I am going to try calling them again this am and see what happens. Although I agree, that they should be more on top of things, they really do have the best program for this client.

Thanks for all the responses.

Sep 26, 2006 12:26 AM

Leslie Bloss, Bellevue Real Estate Professional

Bellevue, WA

Karen--they may have the best program, but if they are unresponsive a lot of stuff can fall through the cracks and you will be the one looking bad for recommending them. Find someone else quick!

Sep 27, 2006 05:54 AM

"The Lovely Wife" The One And Only TLW.

President-Tutas Towne Realty, Inc. - Kissimmee, FL

"To The Lovely Karen"

Always have one in your hand and a couple up your sleeve. Call two...Tell both you have contacted several. First one to get back to you wins. Game over...You Win! Never...Ever put all your eggs in one basket!

by "The Lovely Wife"...Kum La Ka Lakka...ROAR!

Sep 27, 2006 12:59 PM

Mark Flanders

Consulting - Silverdale, WA

If your clients are not being taken care of now, they are unlikely to be taken care of in even more important ways. We are talking about hundreds of thousands of dollars. Not exactly chump change.

Sep 27, 2006 05:10 PM

Anonymous

David Gilbert

Your blog entry was very interesting. I am a realtor specializing in <a href="http://localtampabayrealtors.com"> Tampa Bay Florida Real Estate </a>.

Sep 27, 2006 11:57 PM

#11

Paul Silver

Karen:

I dont know which mortgage firm you called, but I have had some bad experiences with one on Hope Street near Hope Highschool...

I have a good relationship with an excellent loan officer at Landmark Mortgage Lenders on Weyland Ave in Providence... Mandie Sullivan... she is fabulous... personal attention, very responsive... if you would like to give her a call, just say I recommended her... 401-474-1861 is her cell phone... she WILL answer it whenever you call, except from about 11 in the evening till about 7 in the morning... email is mandie@personalmortgagebrokers.com

Let me know how it goes...

Sep 30, 2006 05:16 AM

#12

By the way, not the one that is directly across from the highschool... dont know anything about that one.

Sep 30, 2006 05:28 AM

#13

Craig Bartels

The Indy Realty Shop - Indianapolis, IN

I would find someone else. I know this post is way to late...

There is plenty of mortgage brokers out there hungry for business!

Oct 16, 2006 12:48 PM

Just an update. They did get back to me and they did qualify my guy.. I did a little research on some programs and mentioned these to them and yes they could work with those also. All in all, it turned out to be a very good thing for my client. Guess I am just too impatient.

Oct 16, 2006 01:09 PM

Not Returning Calls!

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