FACT:
Nearly 90% + of buyers begin their search on the internet.  That's a pretty large majority!

MLS is a dinosaurYet, most MLS systems have a maximum number of photos they allow.  The size of the photos are not much bigger than a large postage stamp in many cases.  And to make matters worse, their systems compress all of the life and color out of those photos when they put them on their system.

If that wasn't bad enough, they limit the number of characters in the description, which forces Realtors to get "creative" with their abbreviations and punctuation.  In most cases, those abbreviations are made up on the fly, giving 'regular people' absolutely no hope of understanding exactly what the heck they are talking about!

So, lets see... almost all buyers start looking on the web, yet what they see are a limited number of muddy, sometimes unidentifiable photos with descriptions that sound like they're written in another language.

Boy, I can't think of a bettter system than that!


"Curb Appeal" of yesterday is "Web Appeal" today


Your web presentation means everything.  Buyers are eliminating properties solely based on what they see on their computers.  It doesn't matter if you think it's right, wrong or unfair - it IS what buyers are doing. 

With a record number of properties on the market, and broadband connections and computers in every home why wouldn't you do that?  You can see photos of the exterior... then step right inside and look around and see the house!  Why wouldn't you make your decision based on what you see? 

Yet, the MLS seems to be stuck in the days of the old MLS books - offering poor quality and tiny photos and a brief description of the property.  Of course, back then you HAD to call a Realtor in order to have any clue as to what was on the market, right?

Well, those days are long gone.  At least Realtor.com has it together when it comes to presentations.  You can put up to 25 LARGE photographs, plus a video or virtual tour on your listing.  But not with most MLS IDX systems!

How to offer on the MLS what buyers want, even though you can't.

Even though your MLS may be living in the stone age, there is a way around this:  A virtual tour.

Of course, most Realtors use this virtual tour to link to a zooming slideshow of the bad photos that the buyer just looked at on the MLS!!!!!

Exactly what is the point here?  You're offering NO additional information to the buyer, and I hardly think buyers are fooled into thinking that those photos are any different or better because now there's zooming and music! You're just offering the same information in a slightly new package.

Done properly, with the click of the virtual tour link, you can present your buyer with a full screen presentation of large, beautiful, clear photos!  You can show a walk through video tour of the home.  ALL AVAILABLE ON YOUR LOCAL MLS.

This is an example of what can be shown to buyers directly from your local MLS

If you have a lot to say, a way around the short character limitation of the MLS descriptions is using a narrated video tour! You can give complete descriptions, and perhaps interesting tidbits, the history of the home, local amenities and more.

This is also an example of what can be shown directly from the local MLS with narration


Just because your local MLS is still living in the stone ages, if they offer a virtual tour link,
you have the opportunity to provide a killer presentation
that will entice that buyer put YOUR listing on their short list to visit in person!

 
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125 Comments on The Multiple Listing Services don't have a clue.

APR
18
259,577 Points 38 Featured Posts Outside Blog

Our MLS is in the dark ages for sure! Which is why we blog our listings, Videos and VT's without limitations. Of course most agents don't care and don't really get it.

5:02pm • #1
4 Featured Posts Localism Sponsor Outside Blog

Fred - Our MLS is not a dinosaur and is working toward implementing changes as requested by users!  Of course, there are some limitations and changes that need to be made but we find them extremely accommodating when we request they look at a procedure!  We do know some that are dinosaurs and we stay as far away from them as possible!

Mary

5:07pm • #2
319,782 Points 8 Featured Posts Outside Blog Hit Router

Ours is too. There are systems around us with better MLS integration, but we area a rurual county with very poor MLS system. I belong to 3 MLS systems just to get the maximum marketing of my listings.

5:07pm • #3
154,176 Points 4 Featured Posts

I was on the MLS Board of Oklahoma City for three years. We increased the number of photos to 12, increased quality, added a free virtual tour for the members that autopopulates to sites like Trulia, we also have List Hub that virally spreads the listings as soon as they are imputed. All this for about $35 per month. Now ask your self this question, as an individual Realtor who pays their own bills, wouldn't you like to be better than your MLS?

5:18pm • #4
1 Featured Post

I guess I'm fortunate, the Mid Florida MLS is pretty good, allows 10 pics and virtual tours.  Another good way to ensure exposure is realtor.com, they allow 24 pics if you upgrade your membership.  Virtual yours are great for mid to high end homes but don't do much for the low end or small rooms.

5:19pm • #5
451,815 Points 10 Featured Posts Outside Blog

My MLS system works hard to keep up with the times.  They are trying.  We keep being able to get more pictures. 

5:28pm • #6
408,202 Points 72 Featured Posts Outside Blog

Fred...

I couldn't agree with you more. Our MLS is a dinosaur. It's been in place since I sat on the Committee that set it up. My friend, that was 10  years ago. What they refer to as upgrades is nothing more another server. If I still sat on that board I'd be nagging them and enjoying it :)

TLW...ROAR!

5:44pm • #7
253,211 Points 1 Featured Post Outside Blog

I wrote a whole article a while about modernizing the MLS for the 21st century.  At least the MLS where I am located is kind of up to date.  Some of the smaller ones that run off of the Innovia system are like dealing with Egyptian hieroglyphics.  Something needs to change.

5:59pm • #8
167,330 Points

Our MLS is pretty up to date but some brokerages are not taking advantage of it.  I still see some big companies using only 1 photo and they get away with it because they are big names.  Our company is so strict about pictures.  They will not put your listing unless you have 10 pictures and they demand a virtual tour as well.   

6:20pm • #9
361,072 Points 3 Featured Posts Localism Sponsor Outside Blog

It sounds like our MLS isn't too bad in comparison, though it definitely does have its limitations.

7:57pm • #10
579,202 Points 95 Featured Posts Localism Sponsor Outside Blog Hit Router

I "liked" this on Facebook this AM when I saw it come up.

One other complaint is the fact that you can only use IE in most cases. Our contract was up this past year and we interviewed all the top dogs. Only only one was compliant with Safari and FF.

Ridiculous.

 

8:05pm • #11

MLSPIN serving Massachusetts isn't all that bad.  They allow decent sized photos, video tours & floor plan links, but you're right about the limited description.  That's what Realtor.com is good for: practically unlimited character description.

Thank you for turning 5 Alprilla around so quickly!

8:18pm • #12
214,692 Points 1 Featured Post Localism Sponsor Outside Blog

Evening Fred,  To my eye the problem is more of the agent putting such horrible pics in the MLS.  If the quality was better the consumer would have a better response.

8:30pm • #13

Fred-

Moore's Law states that storage capacity will double every 18-24 months, so if the majority of realtors were clamoring for additional photos, then I'd think that that would pretty much force the MLS to modernize.  Heck, I'm looking at picking up one of those HP MediaSmart Servers for myself- 1.5 TB of storage (or 750 GB mirrored RAID 1) for under $750.00- that's a relative bargain.

The fact of the matter is that most realtors don't bother to post anywhere near the maximum number of photos allowed by most MLS systems.  I even wrote about my own findings a couple of months ago (if you'd like to read it, you can find it here).  I found that fully two thirds of the listings in my area had four or fewer photos.  So if the majority of agents are not using the MLS systems' maximum, then why should the MLS change? 

I've found that talking about such things in here- well, it's like preaching to the choir- most realtors on Active Rain 'get it', so they are already using sites like AR, Squidoo, Facebook, and Twitter to fully market their listings in the digital age.

So now the question is- how do we find those who are not maxing out the current limitations of the MLS, and how do we encourage, if not outright force them to do their jobs, to really market their listings?  It's kind of a chicken/egg scenario; I think, rather than asking what can be done to raise the maximums, I think we should be looking at ways to get the MLS to raise the minimum requirements and apply those to all realtors across the board?  Because if we can't get them to at least post photos, I don't think we'll be able to get them to buy in to Virtual Tours.  

And while virtual tours may bring value to some listings, I'm not sure they are appropriate for every listing, and I don't think they will totally replace photos.  In my experience, most shoppers begin their search online, and most times, that search begins at work.  With more and more companies eliminating the single point of weakness in their network- the user at the desktop PC- and instead going to centralized networking, that means many people cannot even view them, especially if it requires them to install plugins or controls, run scripts, etc.  I have friends who are on a Citrix environment in their new office, and this is an issue they have all run in to in their home searches.

Aside from that, I totally agree on the character limit, for similar reasons- storage space these days is cheap.  And some of those *ahem* creative abbreviations- well, while they may make sense to the listing agent, they are damn near indecipherable to the layperson.  

P.S.- I've only found one MLS that listed a max photo size, and that was in California, with a limit of 448 x 336 pixels.  There could be more, I'm sure, but that was the only one I've come across.

-Dan

8:57pm • #14
385,764 Points 3 Featured Posts Outside Blog

Our MLS offers up to 10 photos and when we click on them the do enlarge. We can also add links to the media section.

11:07pm • #15
APR
19
156,124 Points

Our MLS has actuallly upgraded us to add more pictures and a virtual tour, but for the most part they are in the Big Book age.........

12:06am • #16
1 Featured Post Localism Sponsor

These many slide shows with multiple pics. are easy to load into the MLS and they shoot to the top with hits because the consumers love them. The more good pics the more business you are driving to your listings.

12:09am • #17
319,782 Points 8 Featured Posts Outside Blog Hit Router

Missy--We use NAVICA and they work with FF. Our neighboring MLSs are TREND and FLEX and they don't work at all with FF.

 

7:15am • #18
319,782 Points 8 Featured Posts Outside Blog Hit Router

PS--MLS "services" are put in place by your local MLS committee. Some are better than others, obviously. Some are very closed minded and won't take advice from techy members.

I belong to 3 MLS groups and I brought an idea over a year ago to my little mls that another group was doing that I thought was great. They shot it down as "unnecessary".

Here in PA we must give consumers the Consumer Notice upfront. A neighboring MLS emails it to your buyer/seller if you check a box, and then the consumer must read the notice before viewing the property info. I thought that was cool.

I spoke to our MLS vendor at a trade show and they said it was an easy fix. So I called our board EO and told her my great idea. NO WAY. It's the Broker's responsibility to make sure the clients get the CN by the agents.

I know it's my job, but this could be one more layer to insure it's being done, and it's easy! No way.

A year later, the MLS board unveiled their new idea to attach the CN to all listings. My assistant was really upset, since they turned it down when it was my idea. I didn't care, because it's a great idea and they did enact it, a year later.

7:19am • #19
162,396 Points 5 Featured Posts Outside Blog

You are correct about clients eliminating properties on the internet. My pet peeve is the MLS charges, I pay a flat fee in Charlotte & Destin, in Atlanta we pay $120.00 per every $100,000 of a property transaction. i.e. a $500,000 property warrants I pay the MLS $600.00 and so does the co-op! For that kind of money, we should have an MLS that is far superior, heck. Alas....

7:45am • #20
131,900 Points Localism Sponsor

I think our local MLS system needs  a ton of work and tweeks.  Still lost in time!  I try to go above and beyond with my listings now.

8:00am • #21

   

Our local MLS is completely focused on conformity with absolutely no thought to accuracy or creativity. We do get 8 photos but the problem is that when our listings expire other participants can steal our photos. They can't download the ones in our virtual tours. Our personal website is my first priority and the MLS is my last. In our small rural town, only two out of five companies offer virtual tours.

8:07am • #22
319,782 Points 8 Featured Posts Outside Blog Hit Router

I'm with Penny. We have a small local MLS surrounded by big ones. And they are maniacal about conformity.

8:40am • #23
178,248 Points 13 Featured Posts

I think the MLS does what it is supposed to do and that is to provide just information about the house that will encourage the buyers to actually go see it.  Nothing happens until a buyer walks into the home for the first time.

9:31am • #24

You can have up to 16 picutures on my MLS, and when you can enlarge the pictures when clicking on them. Also, virtual tours are permitted, as long as they don't have the listing agent's name, brokerage & contact info on it.

9:43am • #25
16 Featured Posts

Mark:  Do you think if a buyer sees 12 teeny tiny, dark, blurry photos on the MLS that they will take the TIME and EFFORT to call a hungry SALESPERSON to make an appointment to DRIVE out to a property to see if it possibly, maybe,perhaps the home looks a lot better than it does on the MLS?

Not today's buyers!  And that's the issue here.  Today's buyers will click on the NEXT button and move on.  

Buyers want to see everything today ONLINE.  They want complete and total transparency.  They want to make their own decisions.  They do NOT want to deal with a realtor (aka House Saleperson) until they're ready.  Therefore, that presentation online is HUGELY important to pique the interest of the buyer NOW.  To make them want to set up an appointment to view in person!

Most people (not all...  I have more than one instance of buyers who bought sight unseen) will not buy a home until they see it in person.  But.... the big BUT... you need to get them OUT to the house.  That is done with a quality presentation that presents the home in an appealing and compelling manner.

If you saw an advertisement for a restaurant and the food photos looked incredibly unappetizing with a brown tint to everything... would you take the time to drive to the restaurant, order dinner and "hope" that their food looks and tastes a lot better than it did in the ad?  Probably not.  You just would not go. 

Since the MLS is ground zero for most buyers, it's important that they get their act together and create a compelling online presentation for each listing.  That means allowing enough information to write a description that is literate and makes sense to regular people.  That means allowing photos that are at least 600 pixels wide or more, so that one can actually attempt to SEE what's IN the picture!  That means allowing more than a dozen photos (which is the maximum allowed by many MLS systems, such as Innovia).  

Study after study proves that the most interest in a listing is generated by a large number of quality photos and virtual tours. People want a LOT of information.  It's just a fact.  Yet, most MLS listings make me feel like I'm browsing the newspaper classified ads circa 1999.  Tiny, bad photos and indecipherable, ridiculously abbreviated descriptions.

Yes, a smart agent can create their OWN presentation with all of this information on a third party website, but the reality is that most agents and buyers are searching on the local MLS, so there MUST be some way to connect the two in order to get the most effective solution.

9:52am • #26
117,007 Points 4 Featured Posts Outside Blog

I work in a rural market and our MLS now has the capability for up to 44 photos which I fought for!  Funny thing is...so many agents fail to utilize all the space they are afforded for photos.  I work with a lot of land sales and was the first agent years ago when we still only had 10 photo capability to put in pictures of my land listings...other agents used to make fun of me!  Whose laughing now?  Thanks for the post!

10:57am • #27
2 Featured Posts

Our MLS is trying, but I honestly do feel for them, as technology is changing so rapidly.

We get frustrated all the time, but have just learned to make things happen outside of the system. However, I do notice that most agents only use about 1/10th of the power that their MLS provides.

My advice is to take the class that your boards have, brush up on how to use the system the best you can, and MAKE REAL ESTATE HAPPEN! It might surprise many folks as to what they have been missing out on!

Have a Profitable Day Everyone!

- Harrison

11:57am • #28
5 Featured Posts

Fred... Couldn't agree more... It's amazing to me that the MLS's I'm aware of haven't changed with all that's going on in technology and the internet. Agents pay to belong... Yet, most real estate sites out their are free. To bad anything cool has to happen off the MLS... Yet, they want to control. Go figure...

Rene'

1:41pm • #29

MLS's by their nature will always be slow to adapt.  Most likely they are run by some sort of board of directors which is comprised mainly of owners of firms or Top Agents of yesteryears as a way to recognize their contribution to the industry and to recognize that at one time when they were movers and shakers they were the men and women of real estate.

That being said, how may great new ideas will be implemented by the "old guard"?  Virtually none.  The only time something will get done is if somehow someone threatens their existance as an MLS.  Since MLS's are virtual Monopoloies relative to where agents up their data and usually have draconian rules as to what agents can do relative to advertising their listings, MLS's will continue to be the biggest challenge to agents period.

Even up and coming companies like Point2 agent who in my opinion missed a great opportunity to actually give MLS's a run for their money haven't innovated much since their initial inception.

On the other hand innovative agents who are willing to push the rules without breaking them continue to pick up marketshare online.  These are the future players who will be the shapers of the MLS should the MLS not create enough rules to stifle their innovation in the process.

With revenues to the MLS's going down, don't expect the MLS's to innovate anytimes soon.  They like everyone else will be dealing with less revenue and will likely being laying off staff.  When that happens a bit of depression will hit their organizations and very little (even modest) innovation will take place.

5:57pm • #30
293,423 Points 2 Featured Posts Outside Blog

So what you are saying is that dinosaurs are not extinct? I agree although I believe our MLS system is a bit more progressive than some.

7:32pm • #31

I am pretty happy with Trend MLS.  They seems to continually update their services. ~ JC

7:33pm • #32

Fred,

Great points.  We are members of 2 MLSs.  They are as different as night and day.  I give them both credit though they are accomodating and willing to listen.

7:35pm • #33

It's time for a new, national MLS introduced by a technology company like Microsoft, SAP or Siebel. The MLS boards are a collection of amateurs (in my humble opinion) and it's a dis-service to the paying members as well as the general public.

However, we need to remember that the "purpose" of MLS is to share compensation between brokers and share information about inventory, between brokers. The external side of this is Realtor.com, where most of the public goes to view listings.

I personally pay Realtor.com for the showcase listing enhancements simply because presentation online is HUGE to me. I also put every listing I have on Postlets which produces an very nice looking page for distribution to other sites like Craigslist, Backpage, Facebook & MySpace - yes I put my listings out there too.

Good luck to all and happy selling - tomorrow is one of 364 selling days this year, don't waste it!

PJ

7:37pm • #34

Interestingly, there seemm to be a couple of definitions of virtual tours. I personally only consider those with panoramics a V Tour. The others are........ lots of photos. YMMV

7:38pm • #35
Hit Router

Our mls is definitely in the dark ages of real estate.  To make matters worse, they constantly ask us for feedback to make things better - then ignore the feedback they get.  In their defense, though, they did recently allow more pictures to be added per listing...and it only took us four years to get that change!   Now we're going for "larger" pictures instead of the postage stamp variety.

I've found a well organized website with nice, large pictures and lots of general information will beat the mls any day.   Virtual tours are a plus and one thing I keep hearing over and over and the thing that made potential buyers want to look at one property over another.  It even works with land.

7:40pm • #36
105,169 Points Outside Blog

MLS systems are swallowing each other and the STRONG will survive....12 photos does not cover the main floor of the rental homes I feature.  I have a MINIMUM 35 photos and 2 or 3 floor plans AND neighborhood photos.

I no longer put rental listings on our MLS BECAUSE no one else puts in additional photos AND so no one looks - I am wasting my time. 

I'm not going to dumb down my rental home listings to fit an antiquated MLS system....I have a posting order when listing properties * my website which has an export to Craigslist and if it is vacant, I'll put a lockbox on it and put a listing in MLS as a last resort!!!

7:43pm • #37

Lets not forget how we get paid!!! People contact us for additional information and then we convert them into clients or cusomers and sometimes both. Too much information and they may move on to the next home listing that could will probably not be yours. 90% of buyers contact us about a home they will never purchase. Be carefull what you wish for!! All selling works on the same principle. Give the potential buyer a reason to contact you.

Russell Cox
7:47pm • #38
129,658 Points 3 Featured Posts Localism Sponsor

Hi Fred - I actually think our MLS in the Sacramento area is pretty good.  While we are limited to 12 photos, they do show up at about 3"x4" size and at a good resolution and we can add a virtual tour or slide show to illustrate even more.  There is room for a good description of each photo too, in addition to the general description paragraph.  We also have a remarks section, and confidential agent info too. 

I love the Client Portal that allows me to register my buyer clients along with their wish list, and MLS sends out every new listing to them that meets their criteria, with the email appearing fo come from me, with my photo, logo, and contact info on it.

In spite of all of this, for some reason I don't understand, there are agents who put one photo or none, or such poor photos that they might as well have not bothered, almost no description, no remarks, and don't take advantage of the Client Portal.  I don't understand them.

7:51pm • #39

Our MLS allows 9 Photos, a virtual tour and associated documents to the listing and though I would like to add more pictures sometimes I think it is appropriate. In My opinion MLS is for REALTORS only for the most part. REALTOR.com and the other listing sites are where the agents separate themselves from the rest by spending time and money to market their properties.  I am as technologically savvy as the next person but it really is about how we market our properties outside of MLS and to other agents that separates us from the rest. The MLS could change and allow more pictures and higher quality pictures but I bet the same people that actually add 9 pictures are the same people that will add 20.

7:52pm • #40

Beautiful videos! As we all learn more about ways ro promote our listings I see now that I still have a lot of work to do! Thanks for sharing you thoughts & ideas! I don't rely heavily on the MLS but I want it to be as appealing as possible to all the buyers agents in my area. We do have great resources available through our system which is very helpful.

7:54pm • #41
164,489 Points 10 Featured Posts Localism Sponsor Outside Blog

Our system seems to be improving ever so slowly.  They allow 30 photos and have improved the access for Mac users that makes it far simpler.   In fact, I pitched a fit because I thought they were adding on stuff that was going to make it harder (generally the case) but this time its easier.  I always add a virtual tour. 

One thing - take LOTS of pictures...and I mean LOTS - eliminate the bad ones, and keep the good ones.  I just took nearly 200 photos of a new listing.  Since its a 4 room condo, that may seem over the top, but I will select the best of the best and discard the rest. 

7:55pm • #42
159,753 Points 11 Featured Posts Localism Sponsor Outside Blog

Our MLS stinks and doesn't seem to care.  We get a whopping 8 pictures.  So, it's up to the agents to do videos and promote, promote, promote.  I wish someone would come down here and put our MLS out of business!

Franklymls.com is THE BEST MLS (privately developed and owned by a Broker) - wish he would expand to my area!

 

Tina in Virginia

8:01pm • #43

I agree-video tours are super, especially for high-end listings. Another great tool I like is the single-property web site--almost unlimited text, photos, etc.

8:02pm • #44
113,176 Points 4 Featured Posts

Dark Ages for sure! We went to a new system 4 years ago but it is terribly wimpy.  Search-ability is terrible and you can't even find the expiration date...that's the association's fault though.  Puny pictures, slow response time, limited space, clutter...need I go on?

8:02pm • #45

Fred:

I think you make a valid point but I also think there is a lot of blame to go around.  Here is some of it:

1.  Agents - Many of the pictures I see on the MLS are horrible.  Dark, too far away to see anything.  Heck here it is at the end of April and I can still find pictures on our MLS with snow on the ground..

2.  The MLS - Why in this age of digital photography do MLSs still allow 3 - 4 days before an agent has to load one or more pictues.  Pictures should be required at the time of the listing.  No excuses.

3.  The developers of the MLS platforms - They are the ones who are restricting the number of pictures, their sizes, the number of characters in the Remarks section and video tours.  Yes, the MLSs should push harder for some of these things, but the bottom line, if the developers don't respond???

4.  Realtor.com - Hey these folks have their faults also with listings.  Ever try to put in a custom description and not have it look like one big paragraph.  After personally cpmplaing about this 14 months ago when I had the opportunity to talk to the President of Realtor.com, I learned they allow one bit of html code, namely <br>.  With this one fit of code one can distinguish between paragraphs and when used with *, can make a bullet list.  Why don't they explain this on their site"

 

Bob

Bob Mori
8:04pm • #46

My MLS does a good job. We used to pay to put up more than a couple of photos. Now we can put up 30 photos without any extra cost. Still there are so many listings that don't have any photos. I take a lot of pride in my listing photos.

There is a feature my MLS does that I think is a bad idea. And that is the automatic virtual tour slide show made of the same photos already listed. I think this makes the internet shopper weary of looking at the virtual tour. We have many virtual tour vendors to pick from. So few listings by percentage use them that many shoppers just skip them. They don't want to bother with the slide show they expect to find. At the other extreme, what is with some of that music. And you don't want music playing at the office.

Since MLS's cover a geography, MLS limits that create blurry photos will be common to all the homes in the area. If you want to buy a home in that area, you will have to put up with the limitations.

So what do you think of photos that make the property look better than the truth? Sometimes gleaming laminate floors look great in photos, but in person... Do you ever feel you need to tone your pictures down so the buyer doesn't feel cheated when they see the house?

8:17pm • #47

Another problem with traditional MLS's, is they don't have an effective way to advertise energy efficient homes and developments to the general public - green homes that normally get "lost" in the current MLS system's.

Listed Green has met this challenge with a modern, easy to use format.  The only website of it's kind that's edited by real humans - No Green Washing.

An affordable, effective solution for clients of all types. - A Green MLS  - www.ListedGreen.com

 

8:29pm • #48

Fred - MLS's aside, I just wanted to say, nice job with the photo and video tours. I think you provide a great service to agents...

Good Luck in your endeavors...

8:31pm • #49
138,332 Points 4 Featured Posts Localism Sponsor Outside Blog Hit Router

We are still members of multiple Boards of Realtors. VCCAR in Ventura County California only allows 10 pictures and is built on the Rappatoni system, as is the Antelope Valley Board of Realtors, both don't share information with other Boards which makes it a necessary step to become members of each, costing the agent a bit of $$$.

Carets - which just Joined out Mother board at Southland Association of Realtors - TEMPO - is cutting edge, but could use some other bells and whistles - VCCAR and AVRE need some serious Help with their product.

8:35pm • #50

Wow! I can't believe you are blaming the MLS for your failure. The muddy pictures are taking by the users not the MLS

Natan Espinosa
8:37pm • #51

Fred,

I'm a Realtor and I agree with you, the MLS is cumbersome and confining. We created a community marketing site for real estate which allows limitless space, and it's free:


www.AGreaterTown.com - A Home Page for Every Town™

It's simple and basic but you can add as many photos, graphics, surveys, videos, words, links, etc, as you need to get the point across, and it's very Google friendly.

You can also add the links to your MLS pages to round out the presentation.

They're also a great tool for use on Craigslist, because they don't expire.

Some examples:

http://www.agreatertown.com/marlton_nj/professional_office_building_high_traffic_growth_area_000165

http://www.agreatertown.com/montclair_nj/professional_office_256_park_street_montclair_00086037

http://www.agreatertown.com/swedesboro_nj/hd_home_tour_woolwich_twp_nj_video_00076933

http://www.agreatertown.com/montclair_nj/farmhouse_in_tuscany_for_sale_via_montclair_nj_00077068

http://www.agreatertown.com/holmdel_nj/new_to_market_00087437

http://www.agreatertown.com/montclair_nj/rare_property_in_central_montclair_includes_huge_finished_workshops_parking_perfect_for_art_studios_home_office_or_hobby_use_599000_000718

http://www.agreatertown.com/irvington_nj/beautiful_and_historic_church_for_sale_in_contract_00040930

http://www.agreatertown.com/orlando_fl/very_open_32_wpool_in_golf_community_00077217

http://www.agreatertown.com/author/581/browse_posts/home     (look familiar? : )

Thanks for looking and I invite the entire ActiveRain community to take advantage!

Thanks,

Drew

 

8:57pm • #52

That is the reason Keller Williams created their own listing system called KWLS. A company of that size working in so many different MLSs. KWLS you can have up to 30 omages, 20 documents and you can add listing links, multiple tours...

rob aubrey
9:06pm • #53
Localism Sponsor

Very good points Fred. It appears that you "get it"!

Thanks for posting!

-Tre

9:29pm • #54

I have to say we have one of the better ones here in Sacramento CA.  I belong to a few of the other outlying ones, and have belonged to others in other areas, when helping out family.  At least here locally, we can do quite a bit, and now we have some sister counties that are joining us and making our MLS even stronger.

9:33pm • #55

Rappatoni in NORMLS is sweet.  It allows 25 photos. But I agree... for most listings a nice video virtual tour is important. 

 

You might want to consider amazon s3 hosting though instead of your own server like you had.  The video was really downloading slow atleast for me and I have a very fast connection.

Andy
9:37pm • #56

Fred,  you are true in most cases, but the issue is that the agents are not on board about this.  In fact, many use horrible photos, and not many.  In any case, this is something I've been thinking about.  The problem is that I don't have clue #1 about making videos.  Heck, I don't even own a video camera - you guessed it!  I have no kids or grandchildren! :)  Any ideas on how to generate quality videos of homes and neighborhoods without breaking the bank?  Assume (correctly) that I am not creative nor technologically advanced -- I am a simple realtor.

Trish Giassa, Benson Sotheby's Realty, Homes-in-Crested-Butte.com, Crested Butte, the last great ski town in Colorado.

9:46pm • #57

Hi Fred!

I agree - our industry has decided that proprietary ownership of information (MLS) is still where it's at!  When I look at the sophisticated direction that search (the real purpose of the internet) is taking, i am more excited about google running my database than i am about a committee still fixed on the notion that ownership of information will give them more control.  But then - i'm from CA!

 

Thanks for the great comments.  I enjoy your blog.

The future of search: pandora.com -- radio which "learns" based on a large heuristic algorithm that someone entered in about the music library they play.  Imagine our MLS data being more sophisticated - to keep up with the latest generation of search that consumers will ultimately want.  Or - we could just wait for the alternative - watch it from the sidelines.

Hank Perry

President - Empire Realty Associates - Danville, CA  hperry atempirera dotcom

 

 

9:57pm • #58
2 Featured Posts Hit Router

Fred,  The Ann Arbor Area Board has an mls that enables 10 photos that enlarge, plenty of space for remarks as well as an easy link for our virtual tours.

9:58pm • #59

Great comments,  Our MLS needs tha help.

10:00pm • #60

While we're on the topic of pictures... can we please remember to stage before we photograph and post?? I am amazed at what agents post on MLS... no pictures *would* be better than some of the property photos out there. If you can't "convince" the seller to stage and make the imperative changes, or if you're not sure what they are, then hire a stager... we know how to get sellers to do the right things, and have them feel good about it too! We are worth the investment many times over.

10:05pm • #61

What most consider to be a virtual tour is really only a slideshow. No matter what, these are only as good as the pictures that comprise them. As a publisher of real estate magazined, I am constantly flabbergasted at the poor pictures that are submitted to us for print. It only takes a moment to move a trash can or bicycle out of the scene. Why won't Realtors® bother to return to a listing for a picture if the light is not right the first time? It is usually not difficult to walk an arc around a property to get the best angles. It's not like modern digital cameras don't accommodate memory cards that hold oodles of pictures AND most digitals take movies too...nothing like the old days of film. Oh, and heaven forbid the hiring of a professional to take pictures of that big listing. Sorry for the rant. It's just so frustrating at times.

Susan Hixon
10:29pm • #62

Let me say this first; That second video is the finest example of a "push" video tour that I have ever seen! I say push because the style allows the viewer to sit back and relax and the video is pushed to them, as opposed to a "pull" tour where the viewer clicks links to move around the tour. The two styles are so different that they don't compare.

As a camera-man with I.A.T.S.E. besides being a REALTOR® I am often confounded by slow, even, stationary pans that could just as well be done with stills as video. The human way your camera moved was exceptional. This shows the extra value that you offer very well.

I would really like to know what a production like that costs.

BTW. Congrats on getting through such a tough shoot with only the one reflection that I caught! ;-) I will send people to this video as an example of how it should be done.

Really Stunning!

10:31pm • #63
2 Featured Posts Outside Blog

We in Northeast Ohio belong now to NEOHREX - combined NORMLS and CRIS MLS. That's a wonderful updated system - up to 25 photos 400 pixels, 1000 characters of property description, virtual tours, documents uploaded. Sad but too many agents do not utilize all these possibilities.

10:38pm • #64

We in California are making big changes. We will soon have a state MLS with many bells and whistles. I feel that Realtors should stop complaining and get involved with their MLS's to see how the process works and also have a say in making changes. Get involved on your mls counsel or committee and help to solve the problems.

10:50pm • #65
16 Featured Posts

Bob: I absolutely agree.  If the MLS allowed 50 pictures, many agents would upload only 4 bad photos just like they do now! That's an entirely different post!  But it would be nice if there was at least the opportunity for those who do want to take advantage of it, to do so. I regularly see agents that are PAYING for the Realtor.com enhanced listings that don't bother to add any more photos... or any longer descriptions!  You're paying for it....Pimp that listing!  That's the whole point!!!!

For example, our MLS here in New Hampshire uses Innvoia.  That house in the first example I gave?  THIS is the photo that was used last time the property was listed (when it didn't sell!).

Yes, it's a horrible photo. It's dark!  The house is tilting backwards.  But it's also TINY.  I can hardly even tell what this is!  So my real point here is...  the MLS does what they do, and it's usually done poorly.  

A way to get AROUND that poor presentation is by using the Virtual Tour link and using THAT as a way of showcasing the home, whether you choose to just use still photos, a slideshow, a video - it really doesn't matter.  Just do it right and do it BIG! And put in a nice, long, description.  Use the entire word instead of some ridiculous abbreviation.  Sell the benefits. Sell the sizzle.  Sell the lifestyle.  Don't just list stats!  You do all of that in the Virtual Tour area!

Michael:  Thaniks!  The video costs $200.  It's another $100 for the narrated version.  I don't think that's really unreasonable.  Plus there are two versions made - 1 branded, 1 unbranded for MLS.  And the branded version is uploaded to twelve different video sites, such as YouTube, etc. Best of all, they appear on the top of a Google search pretty quickly under top keywords.  That house in the first example?  The video and photos of that house were taken last Thursday.  It's on page ONE of Google right now - 2-3 times in the top twenty search results. Not too bad for 3 days!  Try getting those results with your website!

Trish:  LOL... you're just "a simple Realtor".  That's funny!  I don't think it's reasonable to assume that most Realtors (simple or complex) can be the masters of everything!  You can't be a webmaster, a graphic designer, a photographer, a videographer, a negotiator, a salesperson, a home stager...   you're only human.  Pick your strengths and concentrate on that.  That's why there are people out there who can help you with your marketing, photography, videography, website, etc.  But just because you can't do everything yourself, doesn't mean you shouldn't do anything to market your property. That's a big part of why a seller is hiring you - to market their home in the best possible light in front of the most possible eyeballs.

The unfortunate part is - you can rant all you want about how horrible the MLS may be, but the MLS and associated IDX feeds is where most buyers find their properties and where most agents search for properties for their clients.  The numbers just bear that out.  By utilizing the virtual tour link that most MLS systems DO now offer, you can at least have an opportunity to do it correctly and market your property in the best possible light in the place that gets the most traffic. 

10:59pm • #66

If you have a problem with your MLS, you need to take it up with the board, we are a very rural county but our board stays relatively on top of things and that is due to the members and the board. Our Pres. is an early 30's something techie (is that a word?), anyway you get my drift, not a dinosaur as a previous poster commented. Your own office could set some requirements as well as to minimum number of photos and even offer some training on taking of the pictures, even better yet hire a professional if your budget allows. I do agree Virtual tours and personal websites done by companies like yours Fred is the way to go but I think the MLS is where it all starts.

10:59pm • #67

i wish we could go back to the monthly mls book that came out for each to each office and thats how you would "search" for listings.  tic

ray cox
11:03pm • #68
261,748 Points 2 Featured Posts Hit Router

Our MLS allows over 20 photos, a virtual tour link, etc.  These days, I don't think it's as much about the virtual tour concept (podcast versus tru 360 spinning fisheye lense stitching, versus large photos, etc.) as much as it is about creating exceptional digital photography and then giving the consumer what they want.

11:05pm • #69

I've had a few frustrating technical issues with our mls, but after reading some of these comments, I'm feeling pretty lucky to have the MLS I currently have.  I never knew there was such a big difference between mls's!

11:08pm • #70
16 Featured Posts

Peter:  You can't win that argument.  I'm sure there are some people who come to see a home in person that feel that the photos make the house look better/ bigger... whatever.  But, the are coming to see the home!  That's the entire purpose and reason for a good web presentation.  Not to sell the house online, but to get the buyer IN the house - in person!  

The other option is to show horrible pictures of a great house, and risk the buyer clicking away assuming that the house is worse than it really is.  If you were looking on a dating site like Match.com and found a really unattractive woman... would you call her for a date in the hopes that she looks better in person?  Um, probably not! 

One advantage to real video is this: It's about as realistic a presentation as you can get online without actually being in the home.  It's total transparency at it's best.  You see everything....   just as you would if you were actually there.  If there is an interstate in your front yard, you're going to see all those cars through the picture window!  You can't crop and shoot "just the nice angles" of the house as you can with still photography. That's why I think a combination of good photos AND a good video makes a nice presentation that is really representative of the home. Good photos pique their initial interest - the video seals the deal and makes them call for an appointment.

Guess what?  When someone does make an appointment to see that house, they are SERIOUS.  You're not going to get someone in the house that walks in the front door and says "that's not quite what I thought it looked like....."  Sellers who have to get rid of their kids, toys, dogs, etc. and clean up for 3 hours for every showing appreciate that a LOT.  And that lady who doesn't want the interstate in her front yard?  She's not wasting everyone's time, because it will still be an issue when she takes the effort to visit the home (wasting her time, the seller's time and the realtor's time) in person!

 

11:16pm • #71
APR
20

25 Photos?  Virtual tours?

The biggest problem with traditional MLS's, is they refuse have an effective way to advertise energy efficient homes and developments to the general public - green homes that normally get "lost" in the current MLS system's.

Listed Green has met this challenge with a modern, easy to use format.  The only website of it's kind that's edited by real humans - No Green Washing.

An effective solution for EcoBrokers and REALTORS alike. Listed Green - A Green MLS  - www.ListedGreen.com

dave
12:01am • #72

Fred Light, ABSOLUTELY RIGHT! THANK YOU FOR POSTING!!!!

I am the seller who has to "get rid of their kids, toys, ... etc. and clean up for 3 hours for every showing" And, YES, I DO appreciate that a LOT!!!

12:05am • #73
2 Featured Posts

Great post.  Our MLS is reasonable, but adding the extra link is a great reminder.

3:11am • #74
194,405 Points 64 Featured Posts Outside Blog

We have an awesome MLS complete with slide show. The photos could be bigger but otherwise no complaints. I have seen othef MLS's ick.

4:29am • #75
1 Featured Post

Great read and very important to where the market is not only headed but where it has been headed for the last few years.

 

4:37am • #76
841,314 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

Mmmmmm.  Must I always be the Contrarian? 

It isn't the size or number of the photos that is so disconcerting.  It's the subject matter. 

I look at a lot of listings every single day.  What I see would easily pass for advertisements for a furniture store. 

Rather than a photo of a bedroom showing walls for furniture placement, we see a photo of a bed.

Rather than a photo of a kitchen showing work space, we see a photo of an island, or a window.

Rather than a photo of a family room showing room for entertainment, we see a photo of a fireplace.

Step back. . .   Get a wide angle lense. . . .take a photo of the block, not just a close up of the house.  If it's a "Z" lot, show it. . . . at least the agent will know there is fencing in the back. . . . .  If there are jets in the master bathtub, show them (essential for some buyers). . . . .  

Show what sells a home. 

BTW, one thing I rarely see and buyers love to see is a floor plan of a house.  If the seller still has their floor plan, put it under a light and shoot a photo of it and upload it in the photos section.  It works wonders. 

For agents whose listing has been staged.  N E W S  F L A S H!!   The four walls/windows of the room are more interesting than the interesting conversation grouping of furniture or dry flower arrangement. 

Whew!  Glad I got that out.

If agents would simply post better photos showing rooms rather than furniture, fewer buyers would be asking me for more photos, more photos, more photos. 

It's not the number.  It's the subject matter.

 

 

 

 

4:54am • #77
284,055 Points 5 Featured Posts Outside Blog

Fred.. The size of the photo is one thing, and yes, the MLS systems to have too much confinement.  Our MLS at least lets you link virtual tours to the listing. 

My biggest grip are the Realtors (who are supposed to be on top of their game) don't even load ONE picture into the MLS.  Can you explain that one?

valerie osterhoudt

5:36am • #78

We are fortunate enough to be able to have up to 99 photos in our MLS and you can enlarge the photos for better viewing.  However more is not always better.  One good photo of the great room is more informative than 15 of the staging of hearth!!! I honestly don't think that "most agents are too lazy", for some (especially the more mature in my market) there is a HUGE learning curve.  Not to excuse those who have a listing for 143 days and still don't have a photo of the front of the house.  Ask for help with the technology if you need it, I know I do all the time!

Denise Tower
6:35am • #79

I'm sure that some MLS's are as the writer described. However, I'm constantly amazed by the number of clueless (that's polite for lazy or unprofessional) Realtors who post fewer photos than their MLS allows and don't even bother to make sure that they are in focus. Our MLS allows 9 photos plus a virtual tour link. Personally, I post an average of 25 photos on my own website and Realtor.com. Each time that I consider raising the issue of increasing the number of allowed photos in the MLS, I just look at the underwhelming number of photos posted by my "competitors" and then I realize that it's a non-issue.

Mark
6:35am • #80
16 Featured Posts

Lenn:  Of course, the quality of the photos is an entirely different rant!  But with some MLS systems, even bad photos would be more helpful if they were larger. But yes, taking photos of the RIGHT stuff is very important. Real estate buyers are interested in the ROOM, the SIZE of the room, the relationships BETWEEN rooms.  They're not interested in 'objects', which is basically the only thing a camera without a true wide angle lens can offer. But that's what 90% of Realtors use to shoot their photos! (see previous comparisons)

Russell Cox:  Of course, nobody forgets how they get paid, and of course, the true goal is getting a "real breathing body" in the home.  But the old fashioned marketing techniques of giving a 'taste' of the property with a few choice photos (or even worse, a listing sheet on the sign with no price!) is exactly that:  old fashioned marketing.  Most of today's buyers don't fall for that game.  The internet has changed everything.  It's changed the way almost everyone receives information.  It has changed the way people shop for everything.  Whether you agree with all of this or not is not relevant, because it HAS changed and it will continue to change.  The world has changed in a very short period of time.

If you don't give lots of information ONLINE, the assumption will be made by most people is that there is something WRONG with what you chose to eliminate.  If you show a few choice photos of the front of the home, the living room and the master bedroom, the assumption would be that the kitchen is small, dated, weird, etc.  The bedrooms are small, the backyard is non existent, etc.  People ASSUME.  Why wouldn't you photograph those important rooms?

Most people looking for real estate online are NOT looking for a house salesperson.  They're looking for listings, education, information, knowledge.  They're looking on their own and DO NOT want to get involved with a realtor until they choose to get involved. Buyers are taking control of the process - or at least the part of the process that they CAN control and feel comfortable with. Like it or not, that early investigative process for many buyers has been pulled from the Realtor - they're going through that process on their own.  Isn't that better?  Wouldn't you want a buyer to contact you with a list of properties that THEY have found that they want YOU to show them?  Why waste your time driving people around like a taxi during that early stage while the buyer is still trying to focus on the market and what they truly can afford - all the while wasting YOUR time?  It's a GOOD thing for you - if you choose to look at it that way!  And if YOU are the Realtor providing all that great information to a buyer, guess who they may choose to call???

The internet has changed everything.  The process of buying real estate has changed.  The control is in the hands of the consumer.  Those who understand this, how they shop, how they WANT to shop, and how and when they choose to interact with an agent - those are the people that are succeeding wildly - even in this funky real estate market!

6:41am • #81

Fred,

I agree with you.  The photos have to be plentiful and a good video tour is a must in today's market to draw in buyers, especially on the MLS.  However, you have to start with a good product to photograph.  No matter how many crystal clear pictures you take, or how creative the video, if it shows a property with no curb appeal, cluttered rooms with way too much furniture and accessories, dated window treatments and very personalized wallpaper or wall color~ or even worse vacant~ you might as well not invest the money in showcasing the property. 

Staging before taking the photos gives the Realtor a great product to market and attracts potential buyers. Buyers don't emotionally engage in a house that has someone else's very personalized taste, or is vacant (How many buyers do you know that live in a vacant house?).  The days of selling a property "as is" quickly, for best market price are over. 

It's a good strategy to put multiple pictures and videos to capture interested buyers as long as they show a desirable product.

7:01am • #82

Can anyone recommend a good virtual tour site?

AnneMarie Tustin
7:08am • #83
4 Featured Posts

I am extremely frustrated by the limited amount of information that we can put in for buyers and some of the information just doesn't fit.  For example, in our MLS - if there are a certain number of parking spots some unit is allotted - there isn't a place for it - you can't really say assigned spots when in this area it means a specific place - it is a specific number of unassigned spots!

7:21am • #84

As a person who sits on the board for an MLS I would like to provide some input here. (I am also an active agent and not a broker owner) Even simple issues and decisions are not so simple when it comes to the MLS's. First, unlike other web sites that display listings, MLS have to comply with rules and laws from the following: NAR, State license law, Federal law (the DOJ is now watching MLS's) Individual company rules and still meet the needs of agents. An MLS's goal is to have complete and accurate data regarding a property without conflicting with any of the laws and rules of the above.

Example: Making some fields, such as home square footage, mandatory fields would force the agents to put in data. This is a good thing. Better data. However what we learned when making some fields mandatory is that it conflicts with what some companies allow. Some companies do not want their agents making statements about certain data. So if an MLS makes a field mandatory we are forcing them to go against the wishes of their broker.

 

Regarding more pictures and higher resolution photos. Being in a part of a state that has widespread access to broadband internet I do not think about those agents that are in areas that still have dial up connections. Although it is a low percentage of agents that are limited by slow access we still need to make sure that the system works efficiently for them. This simple fact drives many decisions for the MLS. The larger the MLS the more difficult it is to accomodate everyone and still be on the cutting edge.

 

It is often suggested that MLS's distribute listing data to other sites as a service to the members. The problem here is that not all members agree that this is a good service. Some agents want the MLS to distribute the data and other agents or companies feel that this is best left to the brokers and agents to do. After all, the brokers and agents are the ones who are supposed to be marketing the property. Not the MLS. Some agents have figured out that not all web sites are good sites on which to display their listings. By sending listings to some sites agents are enabling competitive business models. (I still do not understand why agents send listings to companies whos goal is to capture buyer leads!)

 

I can also attest to the fact that any change made to the rules of the MLS will evoke protest from 25% of the members. It is hard to address the needs of all of the members who are working in different environments, for differenet brokerages and in differenet markets. If you have an issue or a suggestion with an MLS rule, give one of the board members a call. We get very little specific input on how to make things better. I understand that some MLS's simply do not want input or refuse to change their rules. But for those that do, call them and talk to one of the representatives. Be clear and specific about your suggestion. Be able to explain why you want something.

For instance, in this thread I have heard, 1) allow more photos, and make the photos higher resolution! OK, so how many photos should an MLS allow? (I know of one MLS on our platform that allows 90 photos!) Higher resolution, what resolution do we need, 800 x 600, 1200 x 1600, 2000 x 3000? (every article I have read by web designers seem to say that anything more than 800x600 is a waste of bandwidth and will needlessly slow a site down) Specific suggestions are much more helpful.

Mr. Light has contributed greatly to the web sites in this area, but his article was less about trying to improve the MLS and was more about promoting his services. He is a smart guy and used many good keywords in his post along with a link back to his web site. Great search engine food! I am sure it will improve his ranking and the traffic to his web site. study teh article their is much to learn from it

7:25am • #85
175,026 Points 6 Featured Posts Localism Sponsor Outside Blog Hit Router

I don't necessarily have any problem, as our MLS in CT allows up to 20 pictures and a virtual tour link. I do think that the quality of the photos do matter, but does it require a pricey camera with a telescopic lens or will a digital camera suffice?

7:45am • #86

I agree that most buyers will look at listings online first before actually seeing the home to see if it is worth the effort.  I'm surprised at the poor quality of some pictures on MLS that don't create the attention needed for the seller. 

8:11am • #87

Fred, the Houston Association of Realtors has an industry leading mls platform... potentially a great resource to demonstrate the effectiveness of an updated publishing platform to other system leaders. Thank you for being unsatisfied with the local staus quo!

8:24am • #88

More prospective buyers are requesting to see only listings with virtual tours, especially those not familiar with an area or neighborhood. Lack of rear/yard photos can also put off buyers. Can't stress enough the importance of a wide angle lens, and some familiarity with exposure levels...remember that you can get an exposure reading "off center" for a perspective you want....thereby avoiding overexposures from windows, for example. Built-in flash units also can make home photos really unappealing, too....if you must flash, ask an experienced photographer about "bouncing" artificial light sources. And don't be shy about turning on lights in a room you're shooting....if you're not used to doing so, you'll be pleasantly surprised by the difference it can make. We also advise sellers to swiitch to daylight spectrum light bulbs as much as possible to put their homes in the best possible lighting for marketing and showings....just did so for a home that has a fair amount of traditional fluorescent fixtures, and the daylight spectrum fluorescents really brighted things up.

We've done video tours of our listings for a number of years now, putting them on CD's included with brochures until realtor.com added video uploading for Enhanced Listings.  Still a bit underwhelmed by the amount of viewings the online videos receive, at least compared to our Visual Tours, but the video viewing stats appear to be increasing over the past couple of months.

8:57am • #89
226,235 Points 41 Featured Posts Outside Blog

And to make matters worse, when the data feeds over to Realtor.com (which exposes our listings much more than any local MLS can do, we're limited to one picture and NO description unless we pay for more.  Virtual tours have been a part of my bag-o-tricks since day one. 

9:08am • #90

You couldn't have said it any better! Working as a graphic designer for years, this is my main complaint about the MLS. With the advances in technology in today's world, there is no excuse for the photo quality (or lack thereof) or the limitations they put on copy. It makes me cringe everytime I read a regurgitated description or see a distorted images. Yes, some of this is the agent's fault, but you are working with the MLS, some of this is no one's fault but the system! What can we do to change it???

Keli DiRisio
9:18am • #91
190,416 Points 1 Featured Post Localism Sponsor Outside Blog Hit Router

Good Points.  The MLS can only be a portal to better information.

10:37am • #93

I don't know what our limit is but I saw a listing the other day that had 46 pictures. I use visual tour on all my listings also.

Don't get me started on realtor.com

10:41am • #94
Localism Sponsor Outside Blog

OUR MLS is so far behind the times, the software so antiquated making ir difficult to massage for data to suite one's needs. we can only upload 9 photos

10:45am • #95

 

 

TourFactory?  CraigsList?  Zillow?  Trulia?  CoreFact

There are so many ways to syndicate and improve the web appeal of your listings...  but, your MLS is a common database, for all.

 

11:02am • #96

The HOUSTON MLS is very good. The system allows 16 photos with descriptions, which can be enlarged by clicking to 6" width. So that's pretty good. If the photos are poor, it's not the fault of the MLS system. It's the fault of the agent or person taking the pictures. Can't blame the system for incompetent picture-takers.

11:34am • #97

What is it about the MLS's that needs to change to be more up to date?

From this thread I see that agents want:

1) better resolution in images. What resolution?

2) More room in the comments to post prose about the property. How much? 300 words? 1000 words Unlimited?

What other issues do agents have with their MLS. What is it you are not getting from the service that would help you sell your property or do your job better? be specific. Lets see if we can get a list going of actionable items.

11:37am • #98
198,469 Points 2 Featured Posts Outside Blog

Well I think your totally wrong in your post.  It's not the MLS's fault that Realtors can't take pictures or present themselves well on the web.  Make up your mind with your complaint here!  Our MLS is doing ok with 8 pics, virtual tour & movie if you want.  Then it is syndicated everywhere from there where you can do more if you want.  If you don't know how - that's your problem!  The web is where buyers start to look - you are 100% correct.  If Realtors can't live in 2009 and figure that out - why write a rant about our MLS? 

Realtor.com SUCKS - period.  I believe it is the biggest rip off of agents (sponsored by NAR mind you) on the planet.  $20 to post a virtual tour?  Are you kidding me here?  You know what that entails in your business - so why charge MEMBERS $20 to do it?  When we had 2 different MLS systems in my area, they would input from both and claim higher listing numbers - like buyers are idiots and can't see the same house listed twice with the same picture and price.

Congrats though on your feature in the newsletter.

11:38am • #99

But with all the MLS systems going digital, digital film is getting harder to find and the prices will soon start to rise due to demand...;>)

Larry Mennetti.....FIVE STAR REAL ESTATE
11:55am • #100

Wow Fred, you took the words right out of my mouth.  Great post and very true.  Web appeal IS the new curb appeal. A virtual tour is the best compliment to the MLS listing and most MLS allow for a virtual tour link.

Viewing real estate online is like a jigsaw puzzle with missing pieces. The more information (pieces) you provide, the better picture viewers get of the property.  Viewers don't have to guess about which properties to see in person -- they already know which ones to see based on what they have seen online. In a hot market, don't be surprised to get offers site unseen if you provide enough information online.

By the way, virtual tours don't have to be 360s anymore.  My favorite is a property video and photos with an interactive floor plan. Talk about providing the viewer with a lot of information online!

12:32pm • #101

Fred,

I understand how it takes a Board of Directors for MLS a long time to make changes.  However in Terre Haute , Indiana our MLS has made changes and is moving forward.

I think the best thing about this BLOG is I have learned a great deal of information from many great Realtors and it has been certainly worth my time to read and study.  I want to thank everyone that has contibuted to this blog.

Cy Marlow
12:39pm • #102

Great point.  I have recently seen major changes in my MLS to keep up with the latest technology.  Now it is up to me to learn how to apply the video technology they are allowing to enhance my listings.  I currently use excellent professional virtual tours with all of my listings......no the garbage still photo slide shows or the floor plans with a picture.

 

I know I can now add video to my listings, but I am researching the best way to produce the videos now.  Do you recommend any programs?  I have used windows video maker in the past and it is ok.

1:10pm • #103
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My MLS allows up to 18 pics. and you can post virtual tours. That is when the MLS is accessible. Apparrently, PPMLS is going through a restructuring at the expense of paying Realtors. I couldn't get on the d##@@@ thing all weekend. It makes me angry that my tool is actually limiting the amount of work I can accomplish right now. Thanks for the vent.

1:52pm • #104

I like Realtor.com it's use friendly to anyone who wants to look at whats out there in any given area. I didn't realize that's not how all MLS listings services work. Hmmm? Are they listening out there. Yes! Your marketing photos must be their best so use a professional stager to help you set up each room.

Jill Nelson
3:06pm • #105

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All valid points Fred. MLSs main goal is to be a data base for agents....It became an "oh by the way" that they began to offer up info to the public. I see MLSs working so hard to be so much to so many people that it has become pabulum.

 

That is why it is so important for agents to take marketing into their own hands. We need to be responsible for the way our listing data is served up to the public. The seller hired us…not the MLS to market their property.

 

As an added benefit to building your own brand, when it comes time to put on a listing presentation to a seller and you learn that you are competing with three other agents because you have developed your own tools your presentation will look different. By choosing your own path and not relying on the MLS or your broker you are able to build your CMA and other reports in a way that makes you standout as opposed to looking like everyone else.

 

Thank you for the topic Fred,

Frank

http://www.myrealestatecareerblog.com

Frank Wilson
3:09pm • #106

I take it you guys have not heard of Listingbook?....

chris roberson
3:10pm • #107

Sorry about the above post...I did not realize ActivRain does not provide a way for you to cut and paste a document from word into the comment section.....lesson learned.

Frank Wilson
3:12pm • #108

Our Lincoln County Board of Realtors MLS allows alot of pictures and virtual tours. The pictures will enlarge to a nice size for viewing. The nearest I can tell is size, color and appeal are determined by the one taking the picture. I am fairly new in Real Estate and I like lots of pictures and the virtual tours, but some of the old time agents think fewer is better that you want them to call not get all the info off of the internet. When I was looking for a house before I became an agent I liked the pictures and virtual tours I could get on the internet, it helped me narrow down my search and not waste the agent's time.

3:17pm • #109
1 Featured Post

In my area most viewers could not view your tours with the medium speed internet. I attempted to watch the virtual tour here at our office, and it took about 3 minutes to watch 26 secs. That was unacceptable to myself (a boomer). Seeing that it was a 7 minute tour, I clicked away. I next clicked on the pictures, and watched a rotating thingy for awhile and then clicked away from that also. If I cannot watch it from our medium size market area below Cleveland Ohio, I am wondering what it must take in the rural areas. Most high end tours are too bandwidth intensive for the average viewer. Some reports say Gen X and Y has an attention span of only a few seconds.

3:49pm • #110
307,195 Points 3 Featured Posts Localism Sponsor Outside Blog

I can't complain about our Maui MLS system by Paragon.  But if I did have a beef, I would do something about it.  It's up to us, the members to take control and have what we want and need.  If you don't like you MLS system, what are you going to do about it?

4:51pm • #111
101,612 Points 4 Featured Posts

Love your vitual tours! I didn't read all the comments, so don't know if this has been asked, but can we get those tours in other areas. We do have virtual tours for our listings, but these are so much nicer.

4:54pm • #112
Localism Sponsor Outside Blog

Thanks for the great topic Fred!  It reminded me that I need to fill out our board survey & Bash our system.  Our contract is up & I think  12 pictures is dispicable!  I can take 20 pictures of an 800 square foot house, imagine what I take of a 2500 square foot house!! 

5:22pm • #113
APR
21

Very interesting discussion, but shouldn't we be taking these concerns to our local boards if we feel the current MLS is not adequate?  For my needs our MLS seems adequate the photos can be enlarged and virtual tours are allowed.  If the average listing agent is not taking advantage of what is already allowed, why should I pay more in MLS dues?

In my work as a buyer's rep I find the biggest problem to be the poor photographs posted by the listing agents.  The two biggest crimes are the poor resolution photos (the ones that hurt your eyes to view) and messy homes.  I used to be happy to see a virtual tour in place when the listing photos are really bad.  But as was noted above, they are the same old photos in a dffierent format with elevator music.

As far as the Virtual Tour link in the blog, 10 photos before you even get to to the inside of the house?   If agents are not willing to take good photos in proper resolution and showing the assets of the home, not furniture and accessories of the home owner then all the bandwidth on the internet will not help them.

Cherry Temple
6:31am • #115
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This post is exactly what the MLS system needs to see. If everyone here on AR forwarded this to the powers that be at MLS do you think they would take action to improve the system. They may be thinking about it already, maybe not so let's do something about it.

7:01am • #116
Hit Router

I love the term web appeal....I think I will begin to use that in my listing presentations.  My MLS does allow up to 99 photos and they are a good size.  There is also the ability to create virutal tours from photos uploaded or to input the URL of one you created elsewhere.  I guess I feel lucky!

10:51am • #117

High resolution pictures are great, but these would take days to load on a slow connection losing you tons of clients.  I'd recommend lower the resolution a bit to compromise quality for overall experience. 

11:24am • #118
Outside Blog

Here in Houston we are required to provide a minimum of 6 unique pictures and a maximum of 16, plus we can add a virtual tour.  ALL of our pictures and viirtual tours and selected buyer information is available to the public at HAR.com.  Our pictures are large and easily viewable, all listings are IDX shareable and may be searched through your individual website.  All of this costs every member agent of MLS only $74.62 per quarter.

The goal of taking a listing is to sell the property at the best price, under the best terms possible in the best time frame for our sellers.  Our MLS makes this possible by getting the maximum exposure to the property to agents and the public. 

What we offer to the public through our MLS and HAR.com is what the public expects to be the norm.  I get calls from clients all over the country and I refer them to my website and HAR.com and they respond back "why can't they get this information in their home areas". 

Most MLS's, due to budget and other constraints, may not be able to do this, but this is what buyers and sellers are asking for. 

 

12:09pm • #119

The Summit Association of Realtors in Summit County, Colorado, based upon reading most all of the comments that I have read so far, seems to have a most progressive Multiple Listing Service. 

12 pictures can be uploaded and the user can see all in a slide show or photo gallery format and the size of the pictures is quite large.

Video tour links, both branded and unbranded are also available to be added to all listings.

Unfortunately, a lot of brokers here, as I am sure it is true everywhere, do not take advantage of either of these features.  Plus,most all think that their point and shoot cameras are just fine and why would the same realtor bother making the bed or doing a bit of staging before taking pictures.  Of course, if the pictures are already fuzzy, and the windows are all blown out then, I guess what is the point?

Nancy Yearout

www.realestate-breckenridge.net

2:57pm • #120

Congratulations Fred on all the comments and for being featured, you sure got everyone talking.  I think that there are to many agents out there who don't want to spend the money for a professional virtual tour.  There is such an obvious difference in quality when it is a beautiful virtual tour like yours compared to the inexpensive and free alternatives out there that rely on the agents photographic abilities. As for all the MLS gripes, I'll let everyone else comment - I think they've said it all.

3:24pm • #121
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Spencer from Zillow here,

Very interesting post.

I have a slightly different perspective on the topic, since I view whether or not an MLS "has a clue" through the lense of listings syndication.

I've had a lot of interactions with various MLSs over the last year, as Zillow now connects to hundreds of MLSs. Most of them are hip to the benefits of "listings syndication" and view their role as to help their member agents and member brokers sell more houses. As such, they usually believe they should send their listings to a site like Zillow which has a ton of buyer traffic. Kudos to MLSs like HAR (Houston), and MLSPIN (Boston) for not only syndicating their listings, but for doing it on an "opt out" basis which means their members have to explicitly decide NOT to send their listings to a distribution partner.

 

12:29pm • #122

Lots of great comments here. Our MLS allows Virtual Tours but unbranded so my name, phone number, website, etc. are hidden from the public. Go figure!

5:16pm • #123
5 Featured Posts Localism Sponsor Outside Blog

I agree Fred; most MLS systems are really behind the times in terms of their thinking and functionality.

10:30pm • #124
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I belongto 3 Mls's and  they are up to date in NJ/Pa but most people got to Realtor.com and you can edit your site there, Prudential NJ Properties redid theier web site and all agents have their own web page and we have to put 18 pictures on our listings and they will do a visual tour and charge you a minimum fee at closing, It is the agents responsibility to market their properties as best as possible or 1 you will not get listings because you will be out gunned by a competing realtors, and you willl not have success in bringing in offers in this market

7:51am • #125

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Fred Light - Real Estate Video Tours for MA and NH

Nashua, NH

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