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Tim, I have a few companies that have a preservation company rekey the property AFTER my contractor does the initial rekey. Just recently they ordered the second opinion before the lockbox was installed by their preservation company making our office go meet the second opinion at the home for access. What I like is when they get upset with you when the preservation company, someone they hired, gets mad at you for not making sure the grass is cut. They are getting much more systematic about how to get in touch with them in these cases and allowing us to give them real feedback on their service. I'm starting to like the idea of some of these companies handling the utilities! Now it's no longer an agent delay if they don't have utilities on for inspections! AND it saves me a lot of paperwork on reimbursements that may or may not happen!