Referrals are pretty special to me. It means that a client, friend, family or peer is entrusting me to assist the person in a professional and caring manner.
It means I was chosen because another believed I am a trusted professional. I did have a referral from Willam E. Johnson, RE/MAX Associates in San Diego, CA. and the transaction closed smoothly and I received praise from both the seller and William.
Kapu (ka poo) means forbidden in Hawaiian and in ancient times it was the Hawaiian laws and regulations.
As professionals in the Real Estate Industry we have our own laws and regulations (Our Code of Ethics, Real Estate Laws etc.) that we abide by too.
There are a many things that we need to consider before referring another peer. I often take forgranted that just because I like the person's writing or have interacted with them here on ActiveRain (or other social sites) that they would be good for the job. Even after talking to them I still believed they will be the right person for my referral.
There's more to referrals than meets the eye.
When I refer someone I expect the same as I would expect from myself and tell them what to expect from the client I'm referring:
I would meet with the seller (unless it's long distance) to go over options. And meet with them face to face.
Have a presentation handy. (I always have comparables, listing agreement, profile sheet, tax records, tips to making the home presentable for showings etc. because you never know if they will just go with you right then and there :) especially if I know the seller expects that. And meet with them face to face.
I would have a pleasant attitude and even if I believe the client is not being realistic about pricing at least I met with them face to face.
And the list goes on.....BUT
What I would not appreciate is a client telling me that the agent I referred to them told them (on the phone) that their home is in a crime area and that they can't help them....without even meeting with them face to face.
NOW THAT .....IS KAPU.
And best...they didn't meet face to face.
Celeste "Sally" Cheeseman is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.
© 2007-2013 Celeste "Sally" Cheeseman's Hawaii Real Estate and Relocation Blog.
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