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Home Depot under fire

By James Gordon

Real Estate Agent with Sibcy Cline Realtors®

May 22, 2007 11:11 PM

One of our local television channels has done an investigation on Home Depot. One of the things that they have found is that one home owner had a new roof put on their home and since that was done it leaks. There have also been problems with carpet installation they report. In my area Home Depot has had 66 Better Business complaints in the last 3 years!

Would you recommend a company that had 66 formal complaints in a 3 year period?

Here is a link to the story it will open in a new window.

http://www.wlwt.com/news/13360413/detail.html

www.Find1Home.com

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Nalliah Thayabharan

Expert Building Inspections Ltd - Markham, ON

Home Inspector - Commercial Building Inspector Toronto

Hi James !

Every day you guys post something new ...

I love it!!

Thank you

Nalliah Thayabharan

Commercial and Residential Building Inspector

Expert Building Inspections Ltd

May 22, 2007 11:44 PM

Cynthia Tilghman, Realtor® Onslow County NC Home Specialist

Kingsbridge Realty, Inc - Hubert, NC

James,

Thanks for the post and the answer is NO. I have a close relationship with a builder and I know for a fact he would NEVER, EVER use the installation people the Home Depots, etc. use. His opinion is that are inferior to the independent subs in most cases (read: those that can't make it on their own).

Cynthia Tilghman, Hubert, NC New Home Specialist

May 23, 2007 12:41 AM

Steven Shewell

Primary Residential Mortgage, Inc. - Ephrata, PA

The Mortgage Maverick

If you have a business of any size, you are going to have complaints with the BBB. The important thing to look at is how the complaints were handled with the customer.

Home Depot has been going through some intense trials and tribulations. Maybe part of their problem is that they have forgotten what got them to the top in the first place.

May 23, 2007 01:30 AM

Jim Little

Ken Meade Realty - Sun City, AZ

Your Sun City Arizona Realtor

No way would I be tempted to use installers for a construction job. It is hard enough to get them to install a refrigerator correctly.

May 23, 2007 02:05 AM

Laura Karambelas

Baird & Warner Downers Grove - Downers Grove, IL

Realtor - Downers Grove

I had a patio door installed from them and it was nothing but a headache. I would not use them for another install again.

May 23, 2007 03:42 AM

Gail Robinson

William Raveis Real Estate - Southport, CT

CRS, GRI, e-PRO Fairfield County, CT

With a business the size of Home Depot I don't see how they can maintain any level of consistent quality with their subcontractors. I'm sure some are very good. The ones who installed my garage door did a good job. And, some are probably pretty bad. What's the worst that can happen to them? Home Depot says they won't get any more work? Well, they are subcontractors and will work for another contractor. I was at a conference where Nardelli was the keynote speaker right at the point where he took over Home Depot. He was very sure of himself, almost arrogant. A couple of us wondered whether he could really take what worked at GE and just apply it to Home Depot, which is a very different business. I don't think he went into the business with a focus on the customer and as a result, Lowe's has succeeded at Home Depot's expense.

May 24, 2007 02:36 PM