What are they and how you should use them?

(Applies to Microsoft Outlook 2003 and Outlook 2007)

Receipts are simply a request for acknowledgement that the recipient received your email. The problem with these is that as a recipient I can choose whether or not I want to send a receipt (acknowledgement) to the person who sent me the email.

When would someone send a Request for Receipt?

Since the recipient has the option to send a receipt or not this should be used when the email is important enough that you want to ask for acknowledgement of receipt. If the email pertains to a transaction I would suggest sending the Request for Receipt even though the recipient may not send the receipt...at least you are doing your due diligence.

· Client-transaction emails - use the Request for Receipt tracking feature much like UPS and FedEx allow you to track packages you've sent. When you have received a receipt from your client - or other parties involved - place it in your clients email folder and/or print a hard copy for your file.

Receiving a Request for Receipt with an email that is of low importance to the recipient, don't expect them to send a receipt.

Part 2 will cover Setting Options, How to Send a Receipt and Your Options for Replying to a Receipt.

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