"Rude and Crude" - Nordon Collection Services

By
Real Estate Broker/Owner with Rulnick Realty, Inc.

Nor-Don Collection Services

 

I've been holding off on writing this.  I even started a week ago and deleted it.  But now I have "had it"- with Citifinancial and Nordon Collection Services (NCS), that is.  The story has gone on for a few months.  Citi is the junior lien holder on a Crestview, Florida home for sale.  The property is a "short sale" and Countrywide/Bank of America is the senior lien holder. 

Several months ago, Citi sent their $40,000 equity loan to NCS for collections.  (By the way, try not to let your short sale sellers let a junior lien go to collections.)  When we obtained a fair-market offer on the home about two months ago, NCS said they wanted $6750 to release the lien.  I did not get an official "approval letter", just an email in lower case, partial sentences.  I told the NCS rep, Lonny McMurdy, that I would relay the request to Countrywide and get back to him.  Two months later, Countrywide issued an approval letter for their standard amount to the second, offering $3000 to the Citi. 

I called Lonny back at NCS and relayed we had approval, and they were being offered $3000.  Lonny was not nice.  He said "Didn't we go over this two months ago? Why are we repeating this conversation?  What is it that you don't understand?"  I gently tried to interrupt what was becoming a raised-voice tirade, with "Sir, excuse me, sir, excuse me, sir, sir, sir, Excuse me, sir".  When he finally stopped talking, I said, "Can we be polite here?" He then immediately hung up on me! I am serious.

 

So, being the ever solution-oriented Broker that I am, I called Citi.  I relayed the outlandish behavior of their collection agency, and was told they would "take care of it".  I was instructed to fax the approval and package directly to Citi. Now, after another week of phone loops, thirty minutes a day, lost letters of authorization, changed extensions, and more, Citi says they cannot help on the file.  They are assigning it to a different collection agency.  I have until June 5 to close, or Countrywide's approval will expire. 

Wish me luck!

It's Wendy!

Wendy Rulnick, Broker, CRP, CRS, GRI, ABR     Rulnick Realty, Inc.

Destin FL Real Estate

Destin Short Sales & Pre Foreclosure Help.

Read Destin Real Estate Blog

Call toll-free 1-877-ITS-WNDY (1-877-487-9639) or local 850-650-7883 ext 204

Email Wendy to sell your home or buy a home: itswendy@rulnickrealty.com

Call Wendy Rulnick, Destin real estate agent, to list and sell your home or condo or help you buy a home or rental property on the Emerald Coast of Florida in Walton, Okaloosa and Santa Rosa County-  Destin, Santa Rosa Beach, Fort Walton Beach, Niceville, Bluewater Bay, Navarre, Seagrove Beach, Watercolor, Sandestin, Seaside, Crestview, Rosemary Beach, Mary Esther, Shalimar, Eglin AFB, Hurlburt Field.   Wendy is a short sale and pre-foreclosure specialist and can help you sell or buy a short sale property in and around Destin Florida and the Emerald Coast.

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"It's Wendy... It's Sold!"

Wendy Rulnick, Broker/Owner Rulnick Realty, Inc.

Call Wendy Rulnick 1-850-650-7883 ext 204

email itswendy@rulnickrealty.com

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Wendy Rulnick is the marketing choice for sellers on the Emerald Coast who want to list and get their homes and condos sold in Destin, Sandestin, Bluewater Bay, Santa Rosa Beach, 30-A, Watercolor, Seaside, Rosemary Beach, Seacrest Beach, Kelly Plantation, Regatta Bay, Destiny and more.

Rulnick Realty

 

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Rainmaker
605,710
Pat Champion
Coldwell Banker Camelot Realty - Mount Dora, FL
Call the "CHAMPION" for all your real estate needs

I wish you luck-I too am in the middle of a short-sale and seem to be getting nowhere. It is upsetting I hope my buyers hand on.

May 04, 2009 11:47 AM #1
Rainmaker
495,846
Wendy Rulnick
Rulnick Realty, Inc. - Destin, FL
"It's Wendy... It's Sold!"

Pat - Thanks, and same to you!!

May 04, 2009 11:55 AM #2
Rainer
14,164
Wanda Phillips
Success Investment Realty - Altamonte Springs, FL

I am not surprised by your experience.  It is amazing how rude these people can be.  I understand that they have a difficult job but the behavior I am finding dealing with these short sales is making me want to avoid any and all listings that say: subject to 3rd party approval.

May 04, 2009 12:10 PM #3
Rainmaker
495,846
Wendy Rulnick
Rulnick Realty, Inc. - Destin, FL
"It's Wendy... It's Sold!"

Wanda - I even told myself, since he was not a pleasant fellow two months ago, "OK, he got over his personal problem, he is kind and nice."  I sent out all my positive vibes, and got one of the most evil diatribes back.  It was alarming. I find most of the people I deal with generally are nice....  This is a tough one.

May 04, 2009 12:12 PM #4
Rainmaker
341,211
Eric Reid
Renaissance Realty Group of Keller Williams Atlanta Partners - Lawrenceville, GA

I have had the same issue with NSC -- they went so far to tell the Barrow to give them a credit card number and they would "bill" the difference

I was like what if they had money they would give it up and we are a week away from auction so you will lose everything if we dont work this out .. they said they would still "hunt" down the barrow and make sure they pay of else.

Someone has got to shut these fokes down

May 04, 2009 01:00 PM #5
Rainmaker
2,639,554
Sally K. & David L. Hanson
Keller Williams 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce - Short Sale

We had a nutsy second on one....how about finding the money from every possible source...you are sooo close...don't have to do the WHOLE amount but the buyer does a squidge...our seller even found a little and we chipped in....and everyone lived happily ever after !

May 04, 2009 10:26 PM #6
Rainmaker
495,846
Wendy Rulnick
Rulnick Realty, Inc. - Destin, FL
"It's Wendy... It's Sold!"

Eric - The man was one of the rudest people I ever spoke with.  I was horrified and certainly amazed.  They are now going to ruin someone's life!

Sally & David - I wish I could even get someone to talk to at Citi!!!  I have spent the last week on the phone 30 minutes a day, not authorized, wrong extension, no one can help me!!  Grrrrrr

May 05, 2009 02:19 AM #7
Rainer
179,626
Erik Hitzelberger
RE/MAX Alliance - Louisville REALTOR-Luxury Homes - Louisville, KY
Louisville - Middletown Real Estate

I can feel your frustration Wendy and I hope Citi works something out with you.

May 05, 2009 05:09 PM #8
Rainmaker
495,846
Wendy Rulnick
Rulnick Realty, Inc. - Destin, FL
"It's Wendy... It's Sold!"

Erik - I am sure I'll be back on the phone for 30 minutes to Citi again today.  They are one of the WORST with the phones.  Thanks for your support.

May 06, 2009 01:52 AM #9
Rainmaker
216,103
Michael Wayne Jackson
Coldwell Banker - Novato, CA
Realtor - Senior Real Estate Specialist

What a mess Wendy. I heard that the collection agencies are nightmares too. Hang in there.

May 07, 2009 07:06 AM #10
Rainmaker
495,846
Wendy Rulnick
Rulnick Realty, Inc. - Destin, FL
"It's Wendy... It's Sold!"

Mike - From bad to worse!  Thanks for the support :)

May 07, 2009 07:10 AM #11
Rainmaker
495,846
Wendy Rulnick
Rulnick Realty, Inc. - Destin, FL
"It's Wendy... It's Sold!"

Hi Satar - This loan is owned by Citi, and they did recall the loan.  They said they will help me directly now, but I doubt in time.  They have the worst phone system/response time!  I will definitely check out that website.  Thanks for the link!

May 11, 2009 12:51 AM #13
Ambassador
622,650
Roland Woodworth
Q Realty - Clarksville, TN
Q Realty - Power In Real Estate

Wendy:  I had one like this last year. Litton was the Sr lein holder. I actually had to get them to notify the Jr lein hold ( was their note first ) to help get this deal closed. I posted on this one 9/22/08 Finally got my shor sale closed

May 17, 2009 03:14 AM #14
Rainmaker
495,846
Wendy Rulnick
Rulnick Realty, Inc. - Destin, FL
"It's Wendy... It's Sold!"

Roland - Exasperating not talking to rational people.  Congrats on yours!  I finally got an approval by Citi recovery!  (A miracle)

May 17, 2009 03:18 AM #15
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