There's an ugly side to Consumer Credit Counseling.  These companies bill themselves as not for profit companies created to help consumers get out of debt.  The truth is considerably different!

Most of us have bought into the banking industries hype that when a consumer gets in trouble with debt, the first stop should be consumer credit counseling.  After all these non-profit organizations only have the consumers best interest at heart.  It's the only non-partial place to get good information about tackling debt - right?  WRONG!

In our current economy, the government refers consumers to CCCS organizations.  Many bloggers here on Active Rain advise clients to call Consumer Credit Counselling if they get in trouble with debt or fall behind on their mortgage.  While there is some educational value to CCCS, in many cases this advise is wrong.

Here's the truth:

Most CCCS companies are indeed set up as not for profit.  What isn't disclosed is that the non-profit company is actually owned by a bank.  In reality most of these companies are set up as 2nd or 3rd tier companies so that they are distanced from the true ownership.

In 2007, when the bankruptcy laws were revised, CCCS became a requirement before a consumer would be allowed to file for bankruptcy.  At a cost of $60 - $90, in addition to Attorneys Fees, the consumer takes an on-line course designed to teach them how to manage money.  MAJOR Red Flag.  The revision to the bankruptcy laws were a direct result of the powerful banking lobby.  Everything about the law benefited banks -including the CCCS requirement.

What Is Consumer Credit Counseling?

  • Hardship based program designed to help consumers who can no longer make the minimum payments on their credit cards.
  • Once enrolled the interest rate on the debt is lowered, but the principal balance remains the same. 

How Does Consumer Credit Counseling Work?

  • A monthly payment is established and an auto-draft is debited from the consumers checking account once a month.  The CCCS controls the money from this point forward.  The monthly payment is usually lower than the current minimum payments, but not dramatically.  In some cases it's higher!
  • At this point the consumer loses control of which creditors get paid and which ones don't. Monthly payments get made to some creditors but not all.
  • A public notation is made on the consumers credit report showing that they have been enrolled in a consumer credit counseling program.   For all intents and purposes, this public notation acts like a bankruptcy.
  • The CCCS is paid a fee by the consumer and it's also paid a fee by the banks it represents. 
  • At the onset, the CCCS program length is usually established to be 5 years.  Unfortunately when 5 years arrives the consumer is usually still in debt and the program continues.  The actual program length is usually 7 - 9 years. 

Pros of consumer Credit Counseling

  • Financial Education
  • It can keep you out of Bankruptcy.

Cons of Consumer Credit Counseling:

  • The consumer loses control of their money.
  • No new credit can be established when enrolled in a consumer credit counseling company.  That's 7 - 9 years of living without credit - that's a long time.
  • The payment is usually higher than what the consumer can afford.
  • The failure rate is 70- 80%.  This can be attributed to the length of the program and the high payment doesn't really provide relief.
  • Because interest is still being charged, the balances are slow to drop.  Usually, the consumer ends up in more debt, not less.
  • You definitely won't be buying a house anytime soon when enrolled in CCCS.

The main reason that people enter consumer credit counseling is because they believe that payments will be made to their creditors.  CCCS is not what it's billed out as.  Think twice before entering such a program.  

Don't be fooled.   At the end of the day, Consumer Credit Counseling benefits the banks, not the consumer. 

I am Kate Bourland.  I help my clients get out of debt, get loan modifications and establish a debt free lifestyle.  We Guarantee our Loan Modifications.    You can reach me at 530-419-3967. 

http://www.katebourland.com

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14 Comments on The Ugly Truth about Consumer Credit Counseling - aka CCCS

MAY
07
329,371 Points 4 Featured Posts Outside Blog

Kate - this is good advice for many. Clark Howard advises going to NFCC.org to find what he calls honest credit counselors.

6:43am • #1
119,217 Points 4 Featured Posts

Mike - you have completely missed my point.  The Consumer Credit Counselors that I describe above ARE the "honest" credit counselors.  The entire industry, even thouse recommended by the NFCC was created by banks for banks.  

A dishonest CCCS would be one that takes your money and doesn't pay any creditor - don't even get me going on those companies. 

 

9:22am • #2
120,906 Points 1 Featured Post

Kate - Yep, you pretty much laid it out correctly.  I tell everyone who asks me about CCCS to STAY AWAY from it.  As you pointed out, it does more harm than good.

9:43am • #3
119,217 Points 4 Featured Posts

Donne, thanks dropping by.  I agree with you.  I'll be writing more posts about this issue.  When people are in a true hardship Debt Settlement is a better option.  As I often say, there is no one size fits all.  Each persons individual situation is different!

12:03pm • #4
MAY
12
163,155 Points 6 Featured Posts Outside Blog Hit Router

Are you serious???? Then that means I need to remove the link to CCCS from my webpage. Thanks.

9:13pm • #5
MAY
13
119,217 Points 4 Featured Posts

William I am very serious.  The industry has done a great job of pulling the wool over our eyes.

12:25am • #6
MAY
17

Kate:  When you say "debt settlement is a better option" does that mean that it would be better for the individual to negotiate on their behalf w/the credit agencies to settle their debt?

Good article - I've always known this and steered my clients away from them.

Deidre St. Romain
10:21am • #7
MAY
18
119,217 Points 4 Featured Posts

Deidre,  I have a whole blog post planned that talks about debt settlement, but I've been too crazy busy to finish it.

There are professional debt settlement companies and do it yourself resources for debt settlement.  For someone in a true hardship, debt settlement is a very valid option to avoid bankruptcy and get out of debt. 

There is a lot more to it than just calling your creditor and asking for a settlement. Stay tuned!

1:51am • #8
JUN
05
335,412 Points 4 Featured Posts Outside Blog

I did all the paper work for a friend who filed bankruptcy in July 2007. He thought the CCS was a total waste of time for his situation. His bankruptcy was discharged in October 2007, and he had all sorts of credit offers in the mail during the next week. I thought it was funny, but after thinking about it, who wouldn't want to extend credit to someone who had no debt? It's a weird system.

5:13pm • #9
119,217 Points 4 Featured Posts

Russell, the reason that they make credit offers right after bankruptcy is that they know that you can't file BK again for 6 years so therefore they can come after your assets if you default without risk of losing their investment.

The biggest challenge of filing a BK is in the puchase of a home and even employment.  A bankruptcy precludes  you from security clearance and many other jobs.

The system is weird.

6:42pm • #10
JUL
02
335,412 Points 4 Featured Posts Outside Blog

Hey, Kate - I see this is your most recent post. Hope all is well with you and yours, that you're really busy, but that you'll be back soon to Play in the Rain with us.

7:19am • #11
119,217 Points 4 Featured Posts

Hey Ray,  Thanks for noticing.  I am absolutely crazy busy.   I've wrote a whole blog post that somehow didnt' get saved into AR and I have to start all over.  I'll be back soon!!

1:03pm • #12
OCT
18
822,998 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

You wrote:  How Does Consumer Credit Counseling Work?

These points are reason enough for consumers to use the CCC service.  I would recommend that they go into chapter 13 bankruptcy.  However, sadly, the stigma of bankruptcy makes the climate for CCC a viable alternative. 

Remove the stigma to bankruptcy, chapter 7 or 13 and the CCC wouldn't be needed.

 

5:51am • #14
119,217 Points 4 Featured Posts

Lenn, I don't see your logic.  A failure rate of 70 - 80%, a payment that the client can't afford and a 7 - 9 year timeframe to get out of debt.  I have yet to find a single client that would benefit from CCCS.

Better yet, not a sinlge person that offers CCCS services can tell me how CCC benefits a client over debt settlement - not one.  I've asked owners of companies, I've asked sales people, I"ve asked marketers - no one will answer the question.

In terms of Chapter 13.  Chapter 13 is expensive, payments are usually too high and again debt settlement is a better option,  The success rate of a Chapter 13 is only 35% - so there is a 65% drop out rate.

If someone quaifies for a Chapter 7, which is hard to do, a Chapter 7 is probably the better decision. 

I truly don't understand your comments, based on the facts.

12:19pm • #15

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Kate Bourland Empowering America to Live Debt Free

Redding, CA

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Financial Solutions Inc.

Address: 1123 Hilltop Drive Drive, Redding, CA, 96002

Office Phone: (530) 419-3967

Cell Phone: (530) 209-2812

Email Me

This Blog is my voice on the political, financial and social implications of debt. My goal is to encourage my readers to think outside their own personal reality and to challenge the social and political truths we have been taught about money, finance and our "free market" economy.


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