Just DO Your Job--The Downside of REO Listing Agents & Their Productivity!

I GET it! REO listing agents are busy. They are getting multiple offers, handling volumes of calls and trying to keep it all organized between the agents and asset managers. HOWEVER, lately, I am noticing such a lack of respect from listing agents and their willingness to work to keep a deal together or just respond back to a buyers agent. All you have to do is put it on the MLS and let the buyers agents do their jobs, so can you PLEASE help out with the SIMPLE things in a transaction that are a part of your job??

In case you have forgotten, remember how much the buyers agent has to work to see a deal through closing and PLEASE be considerate of the amount of time, effort and diligence your counterpart has to go through to make it happen.

For this, in return, I don't think its too much to ask to:

*RESPOND WHEN AN OFFER IS RECEIVED as kindly requested in the documentation!

*Get back to the agents in a TIMELY MANNER...THIS MEANS WITHIN AT LEAST TWO DAYS OR LESS!

*Be COURTEOUS when speaking to them--remember we are all on the same team. As many calls as you get on your listings, buyers agents are fielding that many calls from BUYERS the people who actually BUY the product!

*CHANGE A LISTING TO "PENDING" WHEN ITS UNDER CONTRACT!!! Geez...That's just down right MEAN, especially for buyers who want the property and agents who take the time to go show it.

*HAVE A PERSON THAT CAN BE REACHED ON THE WEEKENDS AND NIGHTS WHEN BUYERS AGENTS ARE OUT THERE SHOWING!!!! A machine is NOT always the answer.

*PUT THE LOCKBOX CODE ON THIS LISTING--especially if you intend to direct ALL calls to a voice machine.

*And, not put people in a "supposed" multiple offer situation when you know in fact there IS NOT ONE. This by the way, is ILLEGAL and UNETHICAL!

Not only are these items common courtesy, but a part of the code of ethics we all agreed to abide by.

I could sit here and name SEVERAL major Atlanta REO brokerages who have missed the boat in the simple day-to-day routines of their jobs, but instead I would like to acknowledge one of the most professional and organized REO brokerages out there...Southern REO. When you get past their lengthy contractual submission guidelines (which are actually quite easy when you just read the directions), they are without a doubt one of the REO brokerages in ATL that has it ALL together. Specifically, I would like to acknowledge Lynn Brennan and her team of helpful staff that sees everything from beginning to end...

What issues are YOU having with listing agents that you would like to see a change in??