TD Bank Says "No Means No - we choose Foreclosure and do not call here again !"
"No Means No. We have chosen foreclosure. We Will Not Negotiate. We will not put it in writing. Do not call here again. "
This is a true story... this happened today May 11, 2009 from a deal that was sent to TD Bank on March 12, 2009.
After endless weeks of leaving messages with the short sale rep Dawn Dean at TD Bank and never receiving a call back from her, I decided to see if I could speak to her supervisor for assistance. Joanne, one of the many faceless and genuinely rude service representatives from TD Bank was the lucky gal to get my call today. Apparently service was not on the menu at TD Bank again since Joanne refused to give me any of the info I requested. After struggling for the mere morsel of assistance with Joanne, she denied there was a supervisor over Dawn Dean and she ended my call by yelling at me saying, "I do not want to get involved!" and she hung up on me abruptly. Wow. A complete perversion of proper communication.
We somehow found the nonexistent supervisor's name (Jenniffer Zimmerman) and tried to call her. Unfortunately and amazingly my call was expertly intercepted by an Art Brosius who told me, "Jennifer does not speak to customers." Either way, he said, "The decision has been made!" that my client's home "will be foreclosed on". He repeated that "they decided" to not move forward with a short sale. Who is "THEY" I wondered ? He also mentioned that since my client was "unable to pay a note for the full amount owed on the property" that "there will be "no negotiating" no effort will be made for a "work out". "The short sale is denied!" "We will not put it in writing!" I was told by this man as he lost total control of his emotions and began to scream at me as if I was his teenage daughter, "NO MEANS NO! DO NOT EVER CALL HERE AGAIN!" I was violently hung up on, aggressively spoken to, and this was the second time today by a TD Bank rep! Brutal ! Guerrilla customer service techniques, wouldn't you say?
You read it right. Today, May 11th, 2 different representative at TD Bank said that they would rather have our client's home fall into a foreclosure than to accept a short sale from a ready willing and able buyer.The BPO / appraisal was completed 2 weeks ago. We had the home listed for sale and for rent for months. There were countless price reductions and a very short list of people interested in even seeing the home. We originally listed this house in September of 2008 and finally got a deal that was acceptable in March of 2009.
It is amazing in this day and age with the Mortgage Mess and with an economy in crisis that a bank would respond this way. I would not mind if a professional representative would call us and have a conversation and tell us why this short sale request was denied. I would be happy to listen. I wonder what would happen if an executive at TD Bank sees this blog ? Whatever happened to the folks at Commerce Bank ? If so, please contact us at thesomersteam@yahoo.comor call Chris Somers at 215-400-2612.
It is also amazing how our seller bought this property in the first place and then was able to refinance. The person who did the appraisal must have never gone inside the property but that is another story... Could it have been predatory lending ? How did the appraisal value come in for the REFI ? I do not know...
For now, it would be just be nice to get an official answer on the short sale. Or at least have TD Bank respond how they say they do on their customer service website:
TD Bank - What is a workout ? or
I have an offer on my house but it is less than what I owe. What can I do ?
As of today, I would suggest TD Bank alter their customer service website and friendly greeting on the phone to say something entirely different such as "We cannot help you. Do not bother to call" .
What do you think ?
Have any experiences with TD Bank ?
TD Bank - is our experience something that happens often ?
Please respond with your thoughts and comments.
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