Going Past Professionalism- When Clients Become Lifelong Friends

By
Real Estate Agent with Century 21 Liberty Homes RS-#62825

I'm one of those Real Estate Professionals that loves to have a personal connection with my clients. It's just something that occurs naturally because of a job well done as well as having a personal comfortable connection with clients during the course of one, two, three times a repeat client. It's somewhere during that time that I know we've become far more than business associates. We've become and remained friends.

It all started when I met Kham and his wife Maria in 2005 when he first came back from Afghanistan in the US Army.  Star Bulletin Newspaper Article:  Bidding Wars Erupt in Seller's Market They bought a condo and then they sold it in 2006 when he got out of the service.

Then they bought another nice townhouse last year:

Kham emailed me from Iraq on Thursday (he has been working in Dubai and Iraq for the past three years to put his wife through college) and asked if I could attend his wife's Graduation at the University of Hawaii as he could not get over here.

I went to the UH Graduation 2009 yesterday. I got there after the three hour ceremony but early enough for the congratulations and the flower lei receiving in the ‘field'. Little did I know that Sally would have to walk through two giant parking lots, a baseball field and a soccer field to find her in a swarm of thousands of people!  I finally found her and put a nice orchid lei around her neck with a big hug from me....and KHAM.

It was worth it to see her smiling face....the proud University of Hawaii Graduate of 2009!

 

Posted by

                                                       

 

Celeste "Sally" Cheeseman  is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs  she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.

 

 © 2007-2015 Celeste "Sally" Cheeseman's

Hawaii Real Estate and Relocation Blog.

All rights reserved.

     

 


 

 

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Rainer
205,537
Sylvie Conde
Sutton Group-Associates Realty Inc., Brokerage - Toronto, ON
Broker, Toronto Real Estate

Sally, that was a really great thing you did.  I'm sure he was happy to have you there, since he couldn't be.   Your gift basket idea is also a good one.

I'm also good friends with most of my clients, and even try to visit the ones who are further away, at least once a year; but do stay in touch with them on a regular basis.
There aren't enough days in the Summer months, to accept all the invitations I get, to go to their homes for BBQs.  It's a great feeling.

May 17, 2009 08:15 AM #9
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Andrea Swiedler
Coldwell Banker Residential Brokerage - New Milford, CT
Realtor, Southern Litchfield County CT

Sally, that is wonderful. It is great to make friends with our clients, that's for sure! Good job!

May 17, 2009 08:29 AM #10
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1,085,809
Celeste "SALLY" Cheeseman
Century 21 Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Patricia: It was nice to be asked to share a special moment for sure!

Susan: I'm glad I'm 'me'.lol. It's all of us who do the above and beyond...the by the book and more...the RE pros that take our job, our lives and just life in general as a gift...not a given.

Sylvie: I love BBQ's!  That's on the list the next time he's back :)

Andrea: It sure is....and special moments are even more so...a gift.

May 17, 2009 08:37 AM #11
Rainmaker
230,370
Kathleen Frawley
Keller Williams 916 730-4404 Elk Grove, Wilton, Folsom, Sacramento - Wilton, CA
South County Sacramento, 916 730 4404

Sally, so sweet.  I think the quality of your life = the quality of your relationships.  Apparently you have a very high quality life!

May 17, 2009 08:40 AM #12
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Celeste "SALLY" Cheeseman
Century 21 Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Kathleen: I keep saying that.... good morals, values and beliefs in every day life...and it carries to everything else :)

May 17, 2009 08:42 AM #13
Rainmaker
1,131,830
Bryant Tutas
Tutas Towne Realty, Inc and Garden Views Realty, LLC - Winter Garden, FL
Selling Florida one home at a time

Sally, You are such a nice person. I'm sure they will remember this for a long time. You are definately their Realtor for life

May 17, 2009 09:59 AM #14
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Paddy (Patricia) Pizappi
Better Homes and Gardens Rand Realty - Pine Bush, NY
Real Estate Associate Broker Hudson Valley NY

I have tears in my eyes.  It is so you to become such a freind.  I hope he is home soon to celebrate with her. 

May 17, 2009 10:17 AM #15
Rainmaker
439,509
JL Boney, III
Russell and Jeffcoat - Columbia, SC
Columbia, SC Real Estate

I always nice to make great friends. When they are/were clients, then that's great too.

May 17, 2009 10:34 AM #16
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Celeste "SALLY" Cheeseman
Century 21 Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Thanks BB. I sent the slide show and they were loving it!

Paddy: I always seem to make you tear up (me too lol) I think in a couple months or so.

May 17, 2009 10:35 AM #17
Rainer
413,242
Terry Miller
Miller Homes Group - Tyler, TX
Miller Homes Group and Tyler Apartment Locator

I love the post. Thanks for the uplifting story today. Have a great weekend.

May 17, 2009 10:46 AM #18
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Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

What an honor to be asked.  Clearly your clients consider you family. 

 

May 17, 2009 11:17 AM #19
Rainer
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Carol Smith
Casmi Photography - Mebane, NC

Sally - you are truly appreciated by your clients, that's evident.  But what's more evident is that you have such a deep attachment to people in general.  I'm sure that for Kham to ask you to take his place at his wife's graduation ........... that must have taken some serious consideration.  Congratulations to Maria - and to you, for being such a wonderful human being.

May 17, 2009 11:52 AM #20
Rainmaker
541,942
Lynda Eisenmann
Preferred Home Brokers - Brea, CA
Broker-Owner,CRS,CDPE,GRI,SRES, Brea,CA, Orange Co

Hi Sally,

How nice, sure looks like it's a 2-way street with your clients...a mutual admiration. Good for you!

BTW, next Sat. I'm attending a client's b-day party, she was a young wife/mother with a young son when we met decades ago. The party is her 60th b-day, I was invited by her son and daughter who have also become clients over the years. The value of these relationships are truly priceless.

May 17, 2009 01:44 PM #21
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William Johnson
RE/MAX Associates - La Jolla, CA
San Diego Real Estate Voice, GRI CRS e-Pro CDPE

Woo Hoo, We live parallel lives I think. One of my clients daughters is graduating next Sat and the son is graduating the same day at a different university. So the Dad is going to his son' graduation and the Mom is coming here to USD to attend the daughters graduation. The dad asked me if I could attend in his place since I am also friends with the new graduate. I am putting the townhome the dad bought her 4 years ago on the market after graduation.

Our relationships with our clients and the honors like this that keeps us integrated with the family is something only a few get to experience. I guess in many ways it says as much about us as them. Mutual admiration, respect and friendship. It doesn't get any better than that.

May 17, 2009 03:02 PM #22
Rainer
105,617
Teresa Harris
Lake Real Estate, LLC - Denver, NC
Denver . Lake Norman . Charlotte

Hi Sally,

What an honor to be asked to step in your clients shoes. Having relationships like this is what makes our profession exciting! The basket you made was made of love and I know they certainly appreciated all the thought that went into making it customize just for them. Job well done Sally!!

P.S.: You have just added the music to your blog, haven't you? I like it!

May 17, 2009 04:22 PM #23
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Nestor & Katerina Gasset
International Properties and Investments LLC - Wellington, FL
Realtors, Wellington Florida Homes For Sale

Sally- And Maria is so pretty! What nice looking people and you too for going out of your way to be there for this nice young couple. You are their agent for life:)

May 17, 2009 05:28 PM #24
Rainer
73,981
Sarah Eubanks
Hill Valley Financial Services - Oregon City, OR
Preferred Oregon Loan Consultant & Notary Public

Sally, I could not agree more.  Last week, I had some clients include me in an email that they sent to their family and closest friends.  They had just had their baby girl and they sent photos, baby "stats", and stories about the delivery.  To be counted among those privileged enough to receive the communication was a real blessing to me.  :)

May 19, 2009 03:18 AM #25
Rainmaker
650,221
Randy Prothero
eXp Realty - Mililani, HI
Hawaii REALTOR, (808) 384-5645

You are so right.  One ofthe great things about this business is the friendships we make.  You have always done a wonderful job of giving the personal touch on your transactions.

May 19, 2009 06:36 PM #26
Rainmaker
638,281
Cindy Bryant
Redesign Etc. Home Staging - Houston, TX
"Houston Home Staging Pros"

I would have never thought I would have met so many great people in this business, and I have made some really good friends, that I would have never crossed paths with.

May 20, 2009 03:34 PM #27
Rainmaker
611,640
Sharon Simms
Coastal Properties Group International - Christie's International - Saint Petersburg, FL
St. Petersburg FL - CRS CIPS CLHMS RSPS

When clients become friends you cheer them on, laugh with them, celebrate their accomplishments and their family's - and sometimes you cry with them. This week I cried FOR them, as I learned that a local two death murder/suicide were clients I'd come to care about.

May 23, 2009 08:48 AM #28
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Celeste "SALLY" Cheeseman

(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE
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