Once again, as REALTORS converged last week for their MidYear meetings in Washington, D.C., the forces of stability and sameness were present, coming up with last-gasp-ways to protect the tattered vestiges of Real Estate, the Last Generation. New white-papers and shiny-Powerpoint presentations proclaimed the “we-can-renovate” mentality of Gen 2.0 MLS systems struggling to enter the 3.0 version of the industry. Much like Google and Yahoo - who refuse to admit their advertising model is crumbling in the face of social networks - MLS’s are trying one last time to burnish a brand that has already worn off the chrome. What’s left underneath are the mostly rusted pieces of a structure whose time has come and gone, even if some REALTORS still believe the Comparables Book will someday make a comeback.

It’s time for the real estate industry to implode the MLS model so they can build something better suited to the next generation of real estate practices.

To prove the point, let’s try to list 10 Reasons why MLS systems really must go. Only then can we see that we’re out of fingers on which to count the ways they might survive.

  1. They are expensive. It’s absolutely incredible that brokers pay the kinds of fees they do, on a per-member per-month basis, for essentially data warehousing. A Google Mini, which is a kind of server/software system to let you create your own in-house Google database, only costs about $4000 for 100,000 document capacity. Clearly even a few years of local housing data doesn’t reach that capacity level, but double or triple it and it’s obvious the exorbitant fees aren’t for the hardware. If a 5000-person MLS pays $100 per person annually, that’s still $500,000… and we know it’s more than that in most systems. Deduct staff, technicians and programmers, you’re still overpaying for data warehousing. How can Craigslist store so much more data for free to its users?
  2. The data integrity is awful. And that’s pushing away consumers. Let’s stop pretending that there’s any policing of MLS data; maybe a few fields are required and a few token fines issued. But one look at any site whose data is fed by an MLS (like REALTOR-dot-we-don’t-care-dot-com) and it’s clear that once you transfer responsibility for data quality from the broker/owner/manager to a MLS staff member, nobody is watching out for the consumer. Seller are horrified to see their property information incomplete online, with “too new for photo” for days, while buyers are duly unimpressed by the quality of data and its arrangement into pathetic “listing sheets.”  Data integrity is actually a barometer of brokerage oversight, which eventually falls to zero with the existence of MLS systems.
  3. MLS “organizations” are dominated by No Men. These are the programmers, directors, engineers and others at the “software/hardware” department who essentially say “No” to anything brokers want to do with their own data. No, you can’t use your data in the ways you want. No, we can’t add that field. No, you can’t store more than 20 photos. No, you can’t feed your data by FTP but must type it in manually. No, it doesn’t work on a Mac. No, it won’t work with Internet Explorer (any new version for weeks). No, we won’t program it to look good on a smartphone. No, No, No. We won’t let you ruin our nice, neat little database!
  4. MLS rules are anti-competitive. Forget any legal rulings, because they are meaningless. What’s anti-competitive about MLS rules is that they continually suck the life out of any competitive advantages a broker might try to implement. In a death by a thousand cuts, brokers are prevented from using their own data in ways they want - such as watermarking a photo or filtering certain results on their web page. They are forced, through horrific concepts like IDX or data-exchange, to display the uber-crappy data/photos of their worst competitors on their own million-dollar-plus websites, simply because it’s all-or-nothing in the rules. If one broker invest huge sums of his own money to get ahead with new feature on his website, you can be sure his competitive advantage will be diluted once the “MLS” adds that same feature for everyone else to benefit from later - at a group-subsidy rate.
  5. MLS systems inhibit business model innovation. What if your company didn’t want to market properties by price - just features or neighborhood or some other feature. No chance, say the MLS software priests: price is a “required field” no matter what your marketing plan, simply because the gestalt says so. Want to link-out to your own video library. Nay, ye aren’t permitted, sayeth the Village Elders. We don’t supporteth links to the external world. And any further attempts to innovate or trick the system will land you in the Tower of London, you blasphemer!

 

That's the first five... want to read the other five reasons why MLS is dead? It's on our site at http://www.matthewferrara.com/rss/10deadmls

 
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32 Comments on Ten Reasons why MLS is Dead Already

MAY
19
161,483 Points Outside Blog

I understand where you are coming from in your article.  Our MLS has made some progress with new system, but more is needed.

Your Queen Creek AZ Real Estate Specialist

4:37pm • #1
589,211 Points 82 Featured Posts Localism Sponsor Outside Blog Hit Router

Matthew...

I agree ... the clock is ticking and the end is near for the MLS as we know it!

4:45pm • #2
249,200 Points 1 Featured Post Outside Blog

I wrote an article on this a while back.  Modernizing the MLS for the 21st century 

The MLS must do something to clean up their act very soon or else they will become obsolete within a very short period of time. 

4:57pm • #3

I got a good laugh on the commentary, thanks. True in many ways.

6:14pm • #4
Localism Sponsor Outside Blog

We can't even put our names on the virtual tours we do. So let me get this straight. We are putting more effort into our listings, taking the time to learn new things and the Board thinks it would put us in a better position with sellers and buyers.

Instead they should be encouraging innovation and learning. Amazing isn't it?

6:21pm • #5

Sorry Matt. 90% of your first 5 don't apply in my Grand Rapids MLS. Didn't read the second five since the first 5 lacked credibility ( in my eyes ).

10:09pm • #7

You are correct in many aspects, but essentially the MLS is what we have now to get our listings shown and sold. There will be an evolution over time as current trends are absorbed by the "system."

Think of those old-school agents who hardly know how to use email (yes, they do still exist). Their listings do get looked at on line because of IDX. The MLS as it currently exists is on many websites where people look for homes, from Realtor.com to local realtor sites.

The whole Department of Justice lawsuit was about exactly what you are talking about and was decided in favor of real estate brokers. Listings are proprietary to the broker who owns them, They are not public information. However, for a broker or agent to gain advantage of those listings (and, of course, to sell them), he needs to get the widest exposure possible. Agents upload their listings to Trulia, Craigslist and other websites to do this. It's all part of establishing a competitive advantage. The MLS is not it in this regard.

Some of the points you make refer back to what I have stated above. Not all real estate agents or companies are tech-savvy enough to to what you take for granted. Your #10 is a case in point, and the situation is that our MLS system (as it currently exists) needs to accomodate everyone, not just the techy types.

Yes, over 90% of home buyers now find their home on line, but most agents are not capable of getting their listings there. The MLS does get their listings on line.

Ultimately you are probably correct, but there will be a long time of learning curve and adapting to what agents are able to do. My MLS, for example, is very open to changing fields when necessary and our MLS committee tries to make the system work for most of the agents in our area. I used to be on the MLS committee and we dragged agents (kicking and screaming all the way) to the current reality at the time. For example, we gave all agents a website (our MLS provider used to charge extra for that, but because we gave it to everyone, we got a real deal to give everyone a basic website where people could look for homes). It's a very basic website, and many agents still have not even set it up, but it's there for anyone who wants to use it.

Ultimately the MLS is the servant of the member agents and companies. It may not be state of the art and it may not be the cutting edge of how people now look for homes. But it's what we have, and it will evolve. There may be a lag time, but changes are happening too quickly...

Judy Luna, Keller Williams Realty NW Arkansas

Judy Luna
10:18pm • #8
Outside Blog

I'm an investor that eventually became licensed as an agent.  Before I became an agent and got direct access to the MLS, I felt like I was running blind when determining house values, inventory trends, price trends, etc. even using tools like RealQuest and SiteXData.  The information provided by my local MLS gives me much better and more accurate information than any public site I can access.  The data is more consistent and I can do better "apples-to-apples" comparisons.

I think it will be a while before the MLS is dead.  The public real estate sites still have a lot of catching up to do.

10:35pm • #9
1 Featured Post

I think the MLS' greatest limitation is the agents that input data or should I say incomplete data?

10:45pm • #10
Hit Router

While some MLS' are open to changing fields and otherwise accomodating agents, the overwhelming majority of them are not.  For years agents I know have begged, pleaded and just about bribed a local mls to make some very minor changes...to no avail whatsoever.  Yet, the same mls is wondering why so many brokerages have opted not to renew with them.   Go figure.    

Plus there are, believe it or not, still areas of this country where brokerages operate quite successfully without benefit of any mls at all.  Yes, I know, it's difficult to believe, but it is true.   This does require a bit of extra work, but it forces these agents to network more, be out of the office more and otherwise be more social than many agents who depend on their mls to sell their listings.  

And, unfortunately, that is what a whole lot of agents do to sell their listings...they put them on the mls and sit back and wait for someone to see them.  Maybe that worked a few years ago when the market was over-heated, but in the current market it takes a bit more than simply entering something on the mls to sell it.   Actually, in most areas of the country, it takes more than making sure the listing in on the internet in multiple places as well.

It does seem inevitable to me that the mls will eventually cease to exist - at least as most of us know it.  What will replace it is the real question.   Hopefully whatever that turns out to be will be well thought out, user-friendly and will take the needs of the real estate professional who have to use it into consideration.

10:45pm • #11
375,466 Points 63 Featured Posts Localism Sponsor Outside Blog

Hi Mattew, this is a most interesting list of 10 Reasons why the MLS must go. I am parking in hopes of gaining more insight on the issue from the comments.

10:58pm • #12
Outside Blog

Hi Matthew,

Well I think you make a pretty good point.  I am frustrated by the fees and lack of assistance.  Our MLS is just fees, fees and more fees.  What do we get?  Good question.  My real question relates to your comment about Craiglist.  How do we evolve and get something going that could be like the Craiglist of listings????  I am all for it if someone can point me in the right tech direction.  I would love to visit with anyone about this.

Thanks
Kelly

11:03pm • #13
354,965 Points 3 Featured Posts Localism Sponsor Outside Blog

I think the MLS still has a bit more life in it, though I do agree that it's likely expensive for what it is.

11:25pm • #14
3 Featured Posts

Our MLS is broker owned and the big dogs manipulate it to their advantage.

  • We're only allowed 15 pictures period! No composite photos.
  • After working your butt off to stage and professionally photograph your listing your 15 precious pictures are watered down when you upload them the MLS.
  • We are not allowed to embed text on photos.
  • We are only allowed 500 characters for our marketing remarks.
  • We are not allowed to so much as mention an open house.

Now why would a Broker owned MLS be so make it so difficult for agents to market their listing? Because the big dogs want agents to be totally dependent on their systems. They are not looking to attract smart, independent agents who think outside of the box.

Unfortunately the MLS isn't dead. It's only really sick! Where's Dr. Kevorkian when you need him?

11:29pm • #15

I agree that there are a lot of weaknesses in the mls ... the idea of it going away ... I don't see that happening.  Kind of like the UAW.

11:34pm • #16
MAY
20
287,620 Points 4 Featured Posts Localism Sponsor Outside Blog

Tip of the iceberg and IMHO great and valid points. The data is never complete anyway; FSBO's ?? Short sales/foreclosures? We've just gotten a category for them. The MLS is but one of the major flaws in the industry. ;-)

3:07am • #17
836,015 Points 213 Featured Posts Localism Sponsor Outside Blog Hit Router

When ever there is a recommendation to do away with something, I always ask "what's the alternative?".

In the case of the MLS, which I believe works for the purpose for which it was intended, sharing listing information between members and offering compensation to selling brokers. 

Are MLSs consumer friendly, no.  However, I'm not sure they were intended to be. 

I'm content to bury the MLS tomorrow morning, but "what's the alternative?"

5:26am • #18

I agree with Lenn. What's the alternative??

6:08am • #19
319,230 Points 8 Featured Posts Outside Blog Hit Router

Excellent point Lenn.

I wish I knew the answer to that.

In the "old days" agents used the MLS to cooperate and share info/data. It evolved into the internet model which was great!

But now it seems to me the public sites have moved forward and we are still stuck in an old model again.

No we're not using paper books that come out every 2 weeks. But we're still trying to hoard/protect data.

The public doesn't need us to FIND the houses anymore. THey're all over the internet on zillow, homes.com, trulia, etc.

The public DOES need our brains and negotiating skills and experience.

The mess last week with NAR and IDX and the issue of scraping just proves how backward thinking our industry in general is.

6:45am • #20

Matthew - Until there is a comprehensive alternative ready to go in the place of MLS , there is no point grousing about it. It sure beats the system we had in place when I started in the industry.

That system was....... , oh yeah , nothing. You had to go to the local Board of Realtors sign out four (4) keys at a time to show houses. Yep kids that's right , NO PICTURES! NO REMARKS ! NADA , ZIP ZILCH !

So what we ahve today is supposed to be progress. I don't think that everybody needs to know everything all of the time , so let the buyers come to US and we will work our magic.

7:23am • #21
104,558 Points Outside Blog

No doubt the industry needs changing but we cannot just willy nilly and start scrapping what has worked int he past just because it needs changing. Continue with the current system while looking to adapt, change or implement new systems.

The concept that Google is a scraper is just one of many examples of the need for change or at the very least serious self examination of current policies.

7:25am • #22
195,371 Points 2 Featured Posts Outside Blog

Good morning grumpy! I agree with a few points but I don't think the MLS is dead and should be shoveled under. You are protesting how we can use the corrupt/incomplete/half arsed information? You are protesting the unbelievable fees involved for what is actually received? You would think for what the MLS charges we could hire better more innovative programs to take us into 2009?

For the service & technology that we receive for the price, we are in the 18th century! I don't know who's Jaguar we are paying for in my Board, but I know I'm sick of it.  Until some tech savvy agents protest & revolt somehow, nothing is going to change! Heck, most people in my office don't even understand how a lock box works let alone the MLS.

Another thought, what's the average age of today's agent? That's not helping matters either.

Judy above says things are changing too fast??? too fast for the MLS??? Hello, are you on the same planet as the rest of us here?

7:31am • #23

As a commercial broker, I don't use the MLS.  Sites like CoStar and Loopnet eclipsed the MLS's capability long ago.  CoStar not only provides data on the buildings (whether available or not), but also the tenants and decision-makers within those businesses.  If they ever get into the residential business, MLS will be long forgotten. 

 

7:38am • #24
136,120 Points 4 Featured Posts Localism Sponsor

There are issue's with the MLS and they are falling behind in many areas.   Hopefully they will wake up and realize the changing landscape.

7:46am • #25
Localism Sponsor

Keeping up with Technology BY COMMITTEE? That's even harder than doing it on our own. The MLS is only good to a point; beyond that we are differentiating ourselves by the way we market our listings and convert prospects. In my case, that's about 90% online and they are not coming from Realtor.com these days.

8:28am • #26

I'm not sure I agree with your points.  Our local MLS has definately made improvements in a lot of areas.

8:33am • #27
Localism Sponsor

We have a fabulous MLS in the Greater Houston area.  Check it out at HAR.com.  They are very responsive to suggestions for improvement, as I personally made a couple and they were implemented very quickly.  The weakness is that all agents are not created equal.  Many put very limited information and some of that info is incorrect, but there are minimum standards that must be met to even post a listing live.  Sorry that most of you do have have such a great system for your market.

9:38am • #28

I agree. Here in Houston we are blessed with a good MLS. I would like to put forward a suggestion to anyone on this debate to look at the Houston Area Realtors MLS. Maybe you could advise your local MLS to take a look at one that is doing just fine.

10:06am • #29
185,266 Points 1 Featured Post Localism Sponsor Outside Blog Hit Router

What is the alternative?  As to point # 4.  Those who go first with innovation always pave the price path for those that come latter.  In my prior business I tried to be a leader and went down several wrong tech paths.  In many cases it pays to follow and improve on what someone else has already done.  (See Beta Max).

10:49am • #30

Truly eye opening from someone not directly involved in selling RE. I own a company that provides the best possible air quality for your home or business. I have a rental prop that I have been thinking of putting on the market and would have assumed that if a realtor did not have MLS there was a problem. So what do I look for when selecting a reoltor to market my home???

11:50am • #31

Our MLS exists to serve the agents/brokerages who are the members. While it's not terribly responsive, that's a function of the members not devoting time to improving it. Everyone is too interested in criticizing - so propose an alternative!

1:04pm • #32

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