My client's offer was accepted on a condominium in Fullerton. It's an all cash offer, so I thought the bank would be impressed. Boy was I wrong. We got the call that our offer was accepted on Friday evening around 5:30 on Memorial Day weekend. They refused to send it via fax, email or FedEx, so they demanded that I drive up to the listing office in Chino from Fullerton (where the property and my office are located). My client was out of town for the weekend, but that didn't stop the listing agent from informing us that the seller may cancel if the original addendum signed by the buyer wasn't submitted by 5:00 on Tuesday! What? Monday was a holiday? Not to mention we waited over a week with no response at all. I thought the transaction coordinator got it wrong, but she wouldn't even let me talk with the listing agent on the phone. After driving all the way up there, I was able to speak with the broker. According to the listing broker, this is the new bank policy. He even showed me a fax he received cancelling another deal because there was no response over the long weekend. Maybe if they would take the time to fax the contract with the addendum on Friday I would have a better chance to get things signed over the weekend. It's clear that some of the REO listing agents don't have anyone's best interest (even their own client) but their own.  If my client knew the way the listing office is acting and making unreasonable threats, I think she would just walk away. It's this type of behavior that is driving down prices. Many REO's are sitting in disrepair because of a communications gap between the agents out in the field and the asset managers calling the shots. I'm getting it signed tonight and I'll drive it back up there with the original signatures tomorrow morning. I'm sure it won't get cancelled, but why are they turning the screws on a potential buyer who is paying all cash?

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11 Comments on Offer accepted… Now drive 20 miles to pick up the addendum?

MAY
26
5 Featured Posts Hit Router

Let's hope they don't cancel.  You never know with these banks nowadays.  Sometimes you wonder if they really want to get these properties off their books.

Chanda panda

8:20pm • #1

It can be maddening working with foreclosures. More often than not, the banks who need desperately to have these homes sold are the biggest impediment to doing so.

8:22pm • #2
169,013 Points 1 Featured Post Localism Sponsor

Aaron,

Because they can! It is funny what a little power can do to someone not normally privy to the experience!

8:23pm • #3
281,906 Points 13 Featured Posts Outside Blog

Aaron,

Something is totally wrong with that picture.  They wouldn't send it via efax, FedEx, they made you drive.  Over a holiday weekend.  I think you were duped.

That is totally rediculous and I would bet that the other agent is brand new...

Not sure, but, I would have had my broker all over this deal. Why couldn't they fax it to you and have the addendum sent Tuesday.

I'm going with the seller's agent should be drop kicked out of the real estate arena.

After all you had until Tuesday at 5 pm.

I wouldn't have done it..Banks love cash deals.

REO listing agents never call you back....leave a phone number that no one answers and never leaves their cell phone number.

What a rediculous situation.  Sorry you had to deal with this...

Hey, can you email me the bank they were dealing with?  I'll put them on my do not deal with...

Yes, I have one of those, and one that ....well I shouldn't say...sales associates who have no clue.

8:26pm • #4
127,098 Points 2 Featured Posts Localism Sponsor Outside Blog Hit Router

Aaron - The would save billions of dollars if they would handle their end right.  This is another example and one that we've experienced.  They bully and threaten all the while getting a lower price than the non-bank owned.  If they were competitively priced nobody would buy their homes - they have to be a great deal thus losing their investors a lot of money.  It is a very sad situation.  Congratulations on working hard for your customer - they are lucky to have you.

8:28pm • #5

I've seen banks do stranger things.  There are some that require wet signatures, so this really doesn't shock me.  And don't kid yourself, banks don't necessarily prefer cash.  They prefer a bigger net.  Unless your cash offer was above asking (and above a value that the property wouldn't appraise for anyway) with no appraisal contingency and a 15 day close don't feel too superior.

I've had clients go for a VA-No-No over a cash deal because they would net $1500 more.  Sometimes there is no method to the madness.  Good luck with the deal.  Sometimes there are hoops that need to be jumped through.  Don't feel too bad - listing agents are jumping through them too.

9:00pm • #6
437,597 Points 10 Featured Posts Outside Blog

I got the addendums at 5 and have to have them back by 12 noon tomorrow and my clients are in Texas

9:02pm • #7
230,762 Points 9 Featured Posts Localism Sponsor Outside Blog

Ahhh, that brings back memories.  In the past, everything had to have original signatures, including new signatures on tax returns, employment verification, contracts, addendums, etc.....  Thus, this is really an old idea brought back.  We were hand delivering everything and closings typically took a minimum of 60 days. Ahh, the good old days...NOT.  This will all shake down in the coming year and life will be getting back to what it used to be.  We went through this during the S&L crises and we lived.

9:10pm • #8
139,983 Points Localism Sponsor

I agree that this lack of communication is ridiculous.  Also, I think they all forget that without the buyer there is no sail and they treat the buyer like they are doing them a huge favor by accepting their offer.

9:20pm • #10
212,273 Points

Common sense doesn't seem to be in great abundance when it comes to some of these companies.

9:32pm • #11
592,427 Points 80 Featured Posts Outside Blog

Another good reason why we don't want banks in the real estate business.

9:43pm • #12

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Aaron Kelly - North Orange County Realtor

Anaheim, CA

More about me…

RE/MAX of North Orange County

Address: 1441 Brea Blvd., Fullerton, CA, 92835

Office Phone: (714) 280-2080

Cell Phone: (714) 280-2080

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