Once upon a time, my husband returned from Germany after having served his country and went to the Georgia DMV to get a new Georgia Driver's License.  His previous Georgia license had expired while he was out of the country.  He did have a valid California Drivers License as that had always been his "home" address while in the ARMY.

When the lady at the DMV entered his data, she said "Sir, we can not issue you a license since you were driving in New York without insurance". 

Donald said, "I've never been in New York."

Lady said, "Sir, we can not issue you a license since you were driving in New York without insurance". 

Donald said, "What do I need to do to take care of this, I have never set foot in New York, it wasn't me"

Lady said, "Sir, we can not issue you a license since you were driving in New York without insurance". 

Donald said, "Mam, I'm trying to get a job with the state, who can I talk to so that I can get a Georgia Driver's License."

Lady said, "Sir, we can not issue you a license since you were driving in New York without insurance". 

It took a few phone calls, and a few days to get the state of New York to fax documentation that the gentleman with the same name as my husband, but a different year of birth and different social security number to Georgia to clear the issue.

Well that lady MUST not work in Georgia anymore.  She must work for Freddie Mac now.  I have been working on getting titles to a manufactured home foreclosed on by Freddie Mac last December for weeks now.

I spent hours on the phone yesterday hearing.

"Mam, it's under $50,000. We're not going to transfer the titles"

WHAT? 

"Mam, it's under $50,000. We're not going to transfer the titles"

My buyers loan cannot be funded without title transfer.

 "Mam, it's under $50,000. We're not going to transfer the titles"

Do you even care?

"Mam, it's under $50,000. We're not going to transfer the titles"

My buyer and his wife and 4 kids gave notice where they rent and may have to live under a bridge if you don't transfer the titles.

"Mam, it's under $50,000. We're not going to transfer the titles"

Well after about 50 emails and two dozen phone calls to different people at this attorney and that attorney and other people at Freddie Mac.  Lady sent me the following email:

 Spoke with DC and they are in the process of getting a copy of the title. Call me if you need me.

Thank you and have a great day.

I don't know who or what DC is, but early this morning the attorneys office called me to get the title numbers and VIN numbers so they can order duplicate titles and transfer them for closing. :)  I even got a two week extension so they can get this done.

I'm feeling a little like David. 

When dealing with the federal government, I have discovered, throw reason and logic to the wind and beg.

 

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59 Comments on David vs. Goliath or Broker Tammy vs. Freddie Mac

20 Most Recent Comments Displayed Show All

MAY
28
2009
107,769 Points Outside Blog

Its amazing this kind of customer service would never make it in the real world. This is what happens when the govt is running things.

10:12pm • #41
133,360 Points 4 Featured Posts Outside Blog

Tammy --- broken record tactic!  sometimes people give up the 5th, 10th, what ever time they hear the same phrase. of course that is the bureacratic MO. thank goodness you just kept hanging in there.   I'm guessing DC is shorthand for the District of Columbia -- in other words she talked to someone in the government HQ.

10:45pm • #42
1,119,962 Points 102 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Aaron- Yes it does.  From banks to walmart, from AT&T to Dillards (who used to pride themselves on great service) I've run into more rude and stupid people lately who just don't care.  People (and in general young people) just don't take pride in their work.  I took pride in my work when I was a waitress in college.

Alex- Well whoever she talked to I hope had more common sense than she appeared to.  Good thing that A- I don't know where Carrollton Texas is located and B- it's to far for me to pay her a visit when this is closed.

10:50pm • #43
655,247 Points 29 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

How sad that you had to be a squeaky wheel to get the title.  This should have been a slam dunk.

11:29pm • #44
596,136 Points 70 Featured Posts Outside Blog Called Shot Master

You go girl!  That's telling them.  Human robots can be so exasperating!  Reminds me of a conversation I had just the other day with a title rep. where I ended up teaching the robot how to read a prelim title report.  SERIOUSLY?

11:35pm • #45
1,352,557 Points 42 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

It's always fun to deal with automatons; it makes things more dull exciting, doesn't it?

11:41pm • #46
MAY
29
2009
196,826 Points 1 Featured Post Localism Sponsor Outside Blog

Tammie. Nothing is more frustrating than working with Banks EXCEPT working against the government. An acquaintance of mine that works for the government is ashamed to say that the government workers are actually encouraged to "take their time" on most projects.

12:14am • #47
1,501,247 Points 355 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Tammy...

Sorry to get in so late on this, but I have been very busy lately. I love the way you spun this tale...and the way you described an immovable bureaucrat is just so right on the money.

This was one of the best posts that I have read lately. Very entertaining with an important message, and well deserved Gold Star.

More please!

7:08am • #48
1,330,738 Points 189 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Tammy, it sounded like dealing with robots in this situation. Very frustrating.

7:22am • #49
291,755 Points 2 Featured Posts Called Shot Master

Gotta love the GA DMV! I went to renew my license about a year ago and they said that it couldn't be renewed because it had been cancelled by the state. I said that was impossible because I had just received a ticket from the State Patrol. Don't you think they would have taken me away had a been driving without a license! Long story short, they switched one of my ss #'s and I had to prove I was who I said I was.

8:00am • #50
145,576 Points 5 Featured Posts Attended Rain Camp Called Shot Master

Tammy - Congratulations on getting the job done. I've been dealing with an offer on a Fannie Mae foreclosure and getting nowhere! 

1:51pm • #51
1,119,962 Points 102 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Marchel- One would think that huh?

Donne- I hate when the person you are talking to does understand something that is supposed to be their job.  How did you get hired?  you want to ask.

Christine- It is kind of like talking to a brick wall.

Mark- My husband works for the state, but he's a prison guard and he's NOT encouraged to take his time.  But I am sure there are those who are.

Richard- I have MORE.  I think my next post is a must read.  I'll work on it later tonight. And Thanks.  Coming from you I really appreciate the compliment.

Gary- Just a little.  But I like winning.

 

 

3:53pm • #52
1,119,962 Points 102 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Darrell- kinda frustrating I know

Kate- My sincere best wishes are with you. I hope you work it out.

3:54pm • #53
702,682 Points 39 Featured Posts Outside Blog Called Shot Master

You did pretty well Broker Tammy talking to that government drone!  If it's the government - it doesn't make sense.  The banks now operate like the government too.

4:22pm • #54
1,914,469 Points 386 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Tammy, I love this post!  It's not really funny, and I am laughing so hard!  Congrats on the feature.

5:04pm • #55
1,119,962 Points 102 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Lyn- isn't the government now a part owner of the banks?  I'm just sayin!

Patricia- I won so you can laugh.  Today was without exception the worst day in real estate... EVER. But I'm sure I'll be laughing about it later. 

7:52pm • #56
1,024,215 Points 15 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Sometimes I am glad I have a unique and long name.  But I have been through these types of issues to.  Call your Congressman, sometimes you can get help, but I do not think they are as effect at helping constituents as they used to be.

11:08pm • #57
1,119,962 Points 102 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Gene- My US representative follows me on Twitter, maybe I should give him a tweet out! But I think you are right.  I think the days of calling your congressman to get help are over.

11:47pm • #58
JUN
02
2009
168,593 Points 1 Featured Post

I don't think most federal government employees are paid for performance.  Once they get a position, it seems to be an entriely different perspective that they operate from.

12:08pm • #59
JUN
06
2009

Well at least they had memorized their scripts -- LOL.

I was once trying to close escrow on a home and needed a termite waiver since my lender would allow that and I could take care of the minor damage. Once I finally got the waiver, I just needed a little document that said something like "Client waives termite requirements." The clerk told me that she couldn't print such a document it wasn't in her job description. I walked next door to my office, quickly typed up a document, printed it out, signed and dated it, and took it to the escrow clerk with the snide comment, "It's not in my job description, either."

10:12am • #60

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Tammy Lankford- lake sinclair (706-485-9668)

Eatonton, GA

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Tammy Lankford/Broker Lane Realty Lake Sinclair-Central GA

Address: 126 Pea Ridge Road, Eatonton, GA, 31024

Office Phone: (706) 485-9668

Cell Phone: (478) 456-5161

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