The Internet is changing the way that Realtors do business and market themselves to such an extent that some will just not be around in a few short years.  Survival of the fittest is the way of the world, and the fittest in real estate will be those agents and brokers who understand the new Internet consumer and how to engage them from first contact through a commission.

The very first contact that most of you with websites or blogs will have with a consumer will usually be their visit to your site to search for listings.  And, you will probably never know that they were there.  They come anonymously, and they want to stay that way.  They want to find homes or land that meets their requirements and, on this first visit, they do not want to be contacted or to talk to you.  If you ever want to talk to these people, ever, then pay heed to the TEN COMMANDMENTS OF IDX.

1. Thou shalt not underestimate IDX.
It doesn't matter whether it's a buyer or seller visiting your website or blog for the first time.  Surveys have shown that 95+% of first time visitors for listing searches want to see all of the listings in the MLS, not just yours.  Not having IDX will cost you huge amounts of future web-generated business.  Again, no IDX, no leads, no business.

2. Thou shalt not make assumptions about your visitors.
Successful Web real estate lead generating site owners will all tell you the same thing.  They have had clients tell them that the business came to them because other online Realtors dismissed, ignored or underestimated them. They were visiting the sites months before they were ready to talk to anyone, and the site owner didn't serve them well in this phase.  Though they aren't ready to get into the car with you right now, they do not want to be ignored until you think they are a "hot" prospect.

3. Thou must take ownership of your IDX.
Do you think you've diverted a bullet, getting an IDX link for your web presence by linking out to your broker's site?  Would you take every one of your walk-in prospects into your broker's office, introduce them, and leave them there to be served?  Don't send your prospects off to be served by others by not having an IDX solution ON your site.

4. Thou shalt not secret away your IDX.
How does a site visitor get to your IDX search page?  Don't make it a tiny button, or make them go through several clicks to find it.  If you're doing PPC, bring them straight to the search page if that's the key phrase you're marketing.  Make it a highly visible one-click link from your home page.

5. Thou shalt make IDX easy to use.
Web visitors are not patient people.  They want to locate listings by characteristics, location, price, school systems, and in other ways.  Make the search process easy for them to find homes the way they want to find them.

6. Thou should be generous with other information and tools.
If you were buying a home in a new area, what would you want to know?  Give your visitors interactive maps, calculators for mortgages, gadgets for climate information, shopping and banking locations, and more.  Give them easy access to information and tools to determine what it will be like to live in the home on the screen.  And, lots of photos!

7. Thou shalt deliver.
Once a visitor has decided that your IDX search is a good one for them, don't lose them to another who makes it even easier to use.  Give them the ability to create custom searches with their criteria and have new listings delivered to their email.  This is the delivery that will keep them coming back and keep you on the top of their mind when the timing is right.

8. Thou shalt promote your visitors to management for leads.
Once these visitors are using your site and IDX, give them the ability to log in to manage their accounts, including multiple saved searches.  This is great for them, but it's even better for you ... now you have that email address lead to market.

9. Thou shalt always be right there.
No matter what screen they are looking at, no matter how many homes they view, always have an easy one-click link to email you.  When they are finally ready to ask a question and get personal, don't make them search around for contact information.

10. Thou shalt never sit still.
The most difficult target to hit is the one that's moving, and the Internet and your prospects are moving constantly.  Use an IDX solution provider who understands this and stays on the leading edge of Internet consumer engagement.

There you are.  If you can live by those 10 IDX commandments on your website or blog, success will be yours in online real estate business generation.

Make sure to check out RealtySoft Free IDX by visiting http://www.realtysoft.com/freeidx.php . You can also check out RealtySoft's MLS Coverage Areas Here: http://www.realtysoft.com/mlscoverage.php

Biography:
Peyman Aleagha is the founder and President of RealtySoft.com. RealtySoft provides Realtors with Real Estate Web Design, Real Estate Print Marketing and Free IDX solutions. Find out more about RealtySoft by visiting RealtySoft.com

 

39 Comments on The Ten Commandments of a Successful IDX Solution

JUN
01
Localism Sponsor

Thanks so much for the info on IDX, this is a tremendously valuable piece of information!!

4:47pm • #1
JUN
02

Great post, and soo true.  Kim

12:43pm • #2
107,303 Points 8 Featured Posts Localism Sponsor Hit Router

Desperately wishing you provided your excellent solution in my area!   :(

1:07pm • #3
5 Featured Posts

Michelle, Which MLS are you with?

1:13pm • #4
107,303 Points 8 Featured Posts Localism Sponsor Hit Router

Peyman, I am with Navica/SEI for Athens GA. About 20% of the brokers in Athens are on GA MLS, but that really leaves us with an incomplete solution.

2:30pm • #5
3 Featured Posts Localism Sponsor

Great IDX advice. I use a different IDX provider that I'm very pleased with, but any AR member would do fine choosing you for their IDX host. The important thing is I would encourage people to do is go back and re-read #3. If your personal site doesn't have IDX, you're missing out on a lot of leads.

5:48pm • #6
Outside Blog

Peyman,

EXIT  has offered all of their agents this information for some time now.  They have a guided system for all agents to stay in the cutting edge fof technology.  They have offered us a branded system that connects to IDX at one click.  Thank you so much for the reinforcement of information.

Kathy

8:22pm • #7

I am having a problem with number 3.  My broker will not let me get my own IDX. They say I have to use theirs so they can keep track of all the activity.  Does not seem right to me. I can't believe they can do this.  

8:47pm • #8

Michelle: I do have IDX on my web site and I do think it is a great idea , defiantly helps my clients.

Lizl

10:07pm • #9
JUN
03
5 Featured Posts

Kate, not really a surprise if you're with Coldwell Banker. They work hard to keep "their brand" what people focus on, rather than the individual agent.

2:26pm • #10

thank you very much.  You made it straight and easy to understand.

2:30pm • #11

Loved this blog.  I have printed it out and will refer to it several times.  thanks to you.

4:44pm • #12
177,369 Points 6 Featured Posts Localism Sponsor Outside Blog Hit Router

Ten commandments seems to be good for everything. Techers have it, other professions have it, and now internet lead generation has it. Definietly gotta bookmark this for future reference.

P.S. I assume that anyone who has a website through your company has all of the above commandments nailed down, right?

8:03pm • #14
263,403 Points 2 Featured Posts

A good IDX will pay for itself many times over.  Great advice, and a fun read as well.

10:54pm • #15
362,849 Points 3 Featured Posts Localism Sponsor Outside Blog

This is a good reminder that I need to revamp my IDX.  It is not doing what it should.

11:49pm • #16
JUN
04

Very true indeed...  Having an IDX on you site is a must these days and going forward.  Love the post great info... I'm passing it along to our Broker why they spend on print anymore is baffling...  

1:21pm • #17

I am working on an upgrade to my IDX. Its the biggest lead generating tool for a website with homes for sale listings..

1:24pm • #18
194,714 Points 8 Featured Posts Localism Sponsor Outside Blog

Great information. I am on the other side of CT unfortunately, they provide me with IDX, but it is so tightly controlled that I am not exactly happy with it. Most likely I will have to join the second MLS in our tiny little state and then proceed from there.

2:30pm • #19

Peyman -great info, thanks for sharing.  My agents really like using RealtySoft for their IDX solution, it has been good for us.  We are looking forward to your future update releases :)

If anyone has questions about your current IDX or adding IDX to your site, you can find some great info on this blog page:

http://webrealestatetools.com/idx-internet-data-exchange

 

Drew
5:14pm • #20
1 Featured Post

Good ideas.  I am struggling with how to handle and follow up efficiently with the leads I get. This blog helps.  Sarah

9:20pm • #21

Very helpful Peyman.  Thank you!

11:48pm • #22
SEP
06
131,684 Points Localism Sponsor Outside Blog Hit Router

Thanks you this post. True to follow thru.

2:30pm • #23
138,619 Points

Hello Peyman,

Thank you for the information.  Terrific post!  Have a great Labor Day!

Rita

 

10:23pm • #24
OCT
20
5 Featured Posts Localism Sponsor Outside Blog Hit Router

Very timely information as I'm getting ready to kick it up a notch! Thank you!

10:35am • #25
Outside Blog

Kate: As long as you are a Coldwell Banker agent, you will live by their rules. Plus, in Austin anyway, they keep 50% of agent commissions to a high cap (I think it's 22K). 

I am a former Keller Williams agent, and I would highly recommend joining them if you have one in your area. You will keep 70% of your commission to a $18K cap, then 100%. They offer support, but also allow you to run your own business your own way -- including your own IDX solution and your logo/photo on yard signs and other marketing material. They don't give you any leads, but allow you to do what you wish to generate your own. Plus they have phone duty, which allows you to get leads that call in. (My experience with KW is in the Austin market; yours may vary.)

I don't know how long you've been a real estate agent, but if you don't have a KW, and you are comfortable with your experience level, I'd search around your area for a "mom-and-pop" brokerage that simply charges a transaction fee and/or E/O fee for each of your transactions.

Hope this helps!

10:40am • #26

I totally agree with you. I have many websites and they all revolve around the IDX. I try to give my users as many search options as possible. Users are able to search by neighborhood, schools and etc. I don't have a link/button to the IDX because the IDX search is on the first page of my site. http://www.fortlewisarearealestate.com/http://www.olympiarealestate-online.com/http://www.foreclosuresthurstoncounty.com/.

The funny thing is that many users that contact me assume that all the properties on my sites are my listings (I wish).

 

Alex

12:15pm • #27
Outside Blog

Great advice, I'm in the process of creating a website right now and this is excellent information.  I'm printing it out to keep on hand for future reference. 

Wendy

1:03pm • #28

THanks for the guide. Some really good advice!

2:44pm • #29
Outside Blog

Great post! I was recently shopping IDX solutions. I use Wolfnet now. Do you have any recommendations?

3:03pm • #30
Outside Blog

I supposedly have this feature on my Advanced Access site (never works) and Point2. Any tips?

4:01pm • #31

Thanks ~ I am just setting my IDX up and your ideas were very helpful!!!!!

4:57pm • #32
Outside Blog

good suggestions for anyone not already working their IDX or looking to improve!

4:58pm • #33

#1 - Follow up.  If they register, they are a viable business opportunity. 

7:29pm • #34
1 Featured Post

Great blog, I will come back to it for our blogging and web-site workshop.  It is worth a repost if allowed.

10:02pm • #35
OCT
22
6 Featured Posts

Nice post. I think I adhere too all of these. Check it out - Sarasota real estate

5:07am • #36
Outside Blog

Wow. Salient points, all! Thank you so much for subtly selling us on your IDX solution! I think we all fell for it!

11:25am • #37

Did you get these from the Real Estate Bible? LOL!

great post!

5:48pm • #38
Localism Sponsor Outside Blog

Maybe when you offer coverage in Kingwood, TX I will give it a shot. Otherwise it looks like a pretty good product.

10:16pm • #39

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Peyman Aleagha

Toronto, ON

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RealtySoft.com

Office Phone: (416) 229-9287 x 111

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Peyman Aleagha is the founder and President of RealtySoft.com. RealtySoft provides Realtors with Real Estate Web Design, Real Estate Print Marketing and Free IDX solutions. Find out more about RealtySoft by visiting RealtySoft.com



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