I've been on the search for a new riding mower. I've learned a lot in the process of shopping for one. Along the way I've heard time and time again from local service repair shops that they just don't make the mowers like the used to. The quality has been pushed aside in effort to produce a mower that's affordable and under $2000. Even worse are the comments given about mowers sold at department stores.
So I took that information and began looking around at mowers, really looking. I found that the quality of our old Cub Cadet riding mower greatly surpassed those of a lot of the newer models, though it needs some tuning up. If we were to replace our mower anything soon, we'd be spending over $3000, maybe even up to $4000 to find one of equal quality.
This must NOT happen in our industry! During these times when lending is stricter, buyers' remorse is greater, and transactions are generally more challenging to close on a real estate sale, it's even more important for our clients to receive top quality service they deserve and not cut corners.
Last year I'd hear from a buyer that an agent from another company asked to be picked up at the office since the price of gas was so high. To me, this does not convey the consumer centric model we want to embrace. It also does not give the message that this agent was going to go the extra mile to provide quality servicing to the potential client.
I've carved out a niche market among first time buyers and sellers needing to do a short sale. These, in my opinion, require a high level of maintenance but are most rewarding. It is my hope that years down the road one of them will remember me for the extra effort placed on their home sale or purchase. Whenever I get a referral or return client I am honored, and that is worth the extra effort.
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