The activity on my Market Leader website has really picked up this week. I am still averaging a handful of new prospects each week, but some of the past prospects are beginning to become more active. This week I received 4 direct e-mails from active prospects looking for more information about homes.
One of these prospects wanted me to increase the price of their search criteria. I was having a hard time figuring out how to change their current listing alerts, so I called Market Leader to get some help. My call was picked up within 2 rings and answered by a sharp young guy in Kirkland, WA. He was extremely helpful and we fixed the search within a couple of minutes.
For future reference, you cannot change listing alerts, but you can create new ones and delete the old ones. My prospect had completely set up the wrong search and I was able to go into their listing alert account and create a new one with the criteria that they were searching for and delete their old search within minutes. I then sent them a quick e-mail to let them know that everything was back on track.
The team at Market Leader makes us look great to our prospects and prospective clients.