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A stack of various credit cards.

photo courtesy of Andres Rueda

The "beat goes on" and the dollars keep flowing.

Earlier today I got involved in a bit of a posting frenzy as each writer began to expand on the topic and run with off shoots of the thoughts being presented.  This post is no different, but before I get into it, I wanted to say a) I couldn't be happier to see this going on ActiveRain - I think it's part of where the true power of communities like this are and b) please take a moment to read the other posts and send a comment their way.  These are all great writers (outside of these posts as well) and I'd like to thank them all for giving me a chance to be apart of their conversation.  Here's the run down on the posts:

Carol Culkin: Get A Job? - Realtors Who Have To Do, What They Have To Do...

Lenn Harley: THERE IS DIGNITY IN ALL HONEST WORK.

Steve Shatsky: Are New REALTORS® Prepared for the Realities that Face Them?

Carol Culkin: Realtors: Budget For Expenses, Plan For Down Markets & Have A Back-Up Plan

Matt Stigliano (that's me): The post that just kept growing and growing and growing...

Steve Shatsky: The Beat Goes On... Another Installment in the Agent Success Series

Real estate is a lot of things, but it's not cheap.

We all know the costs involved in real estate, because we're doing it on a daily basis.  But what about the new guy, sitting in his license classes and dreaming of the day he gets his first commission check.  We were all there once - were you prepared for what was to come?  There's the splits, the fees, the gas, the dues, the cost of lockboxes and keys, the cost of signs and marketing, and...  But none of those are all that shocking.  At least they weren't to me.  I was prepared for much of that through pre-licensing talks I had with the agent who helped inspire me to get my license as well as some of my classmates who were taking their continuing education courses.  Many of those fees vary depending on what direction you decide to go.

Expect the unexpected.

The things that took me off guard were the opportunities to purchase products and services.  I have remained tight with my cash when it comes to the mountains of offers I get daily (my most recent offer was for what basically amounted to someone setting up my Google Profile for a few hundred a month...something that took me all of 10 minutes to do...for free).  The wolves are out there, lying in wait for the new agent.  Ready to take their money and leave them with nothing but "an empty bank account and a stack of business cards" (my new favorite phrase).

The opportunities to purchase products and services are often met with skepticism from me.  I've been promised riches beyond my wildest imagination to simply recite my credit card numbers over the phone.  Much like the Nigerian banking scams that have become so prevalent in my inbox, most of these are nothing more than an attempt to bilk me of what little I have.  I don't like being sold to and especially don't like anyone bullying me while doing it.

What amazes it me is the amount of products (not services), especially in what I would call the software field that are a monthly charge.  Now there are some I can justify as a monthly charge - the data continues to change and you're basically getting an ever evolving product.  But for a contact management system?  I know many of you out there swear by some of them, but a monthly fee for a database that you add data to?  It just doesn't make any sense to me.  None.

How I select any product or service.

I'm not the product/service guru, so please, don't think for one minute I'm here to tell you how to run your business.  You'll find your way, through the same trial and error we all go through.  But, I do like to let people know what has worked for me.  First, when you start say no to everyone.  Bear with it and keep saying no.  Make friends in the RE.net world.  Whether it's here on ActiveRain or Twitter or Facebook or in the office.  Make some friends.  I didn't believe most agents would give me the time of day.  Boy was I wrong.  Sure there are still some out there who will try and covet their "secrets to success" but there are plenty out there that will share willingly.  Count me in as one of them.

When you get to know a few people, ask them about something you noticed on their website.  What's that link to their "outside blog" all about?  How did they do those market reports?  What about those virtual tours?  Find out what they're doing and why.  One of the great things about the community at ActiveRain is that because many of use are not directly "competing" in our local area, it allows for a much greater open flow of ideas and information.  Of course, if you're lucky to live in a town like San Antonio, that's not a problem either (thanks to people like Kristin Moran and Shirley Parks - and that's only two out of many).  The more you question other agents, the more informed decisions you can make (wow, that sounds like something we tell consumers - "informed decisions"...wonder why so many agents talk it up, but fail to do it themselves).

With technology being where it is today as well, I find that many of the best and brightest when it comes to technology are friendly folks who won't sell you their product.  When I was interested in AltosResearch, I found the CEO on Twitter and asked for his email so I could ask some questions.  A few weeks later I was purchasing their product because I could see the value in it after I spoke with him.  I also saw value in the fact that the CEO had personal contact with me on a non-sales level and was always there to answer my questions.  Customer service goes a long way (sound familiar?).

The idea is to know what you're buying.  Just because someone calls you and tells you their product is the best product on earth, does that make it true?  Remain skeptical, but remain open to ideas.  You'll learn to sift through the garbage.  You may spend some money here or there that winds up being wasted.  Don't let that kill you.  Failure will always be the winner’s way.  Get to know the products and services, but remember what works for the guy in the office next to yours won't always be what works for you.  Experiment and don't get locked into a product before you know what it's capable of.  Ask for a trial.  Ask for a short term run.  If a company isn't willing to let you see what you're getting into before locking you in for a year or more, in my opinion, there's a reason.  Let people put their money where their mouth is.  You'll find that those with confidence in their products and services often will.

All content ©2008-2010 by Matt Stigliano unless otherwise noted.

 Matt Stigliano, Realtor® Becker Properties | (210) 646-HOME | www.RErockstar.com

"Your all access pass to San Antonio real estate."

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17 Comments on Charge a little here, charge a little there - how much does it cost to be an agent?

JUN
08
2009
Outside Blog

I remember when I got my first commission check. It didn't even cover all of my expenses up to that point. Real estate is expensive and that's why many new agents quit the first year. Preparation helps.

 

www.HomesByVanna.com

12:12am • #1
180,636 Points 6 Featured Posts Localism Sponsor Outside Blog Hit Router Called Shot Master

I'm with you on not wanting to pay monthly charges for a contact manager. Granted, some of them have alot of bells and whistles but still...  I'm also not thrilled with the idea of having my contact somewhere in cyberspace and not on my own computer. Does that make me old fashioned?

12:45am • #2
1,225,859 Points 262 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp Called Shot Master

Brother Matt...

We used to use one of the online contact managers ...we had nine team members and they expected us to pay for every one of them ... so enough was enough and we bought one that we could network ourselves ... for the same price as TWO months of the online one we had a permanent and paid for solution!

Featured in the Group "Whacked!!!"

6:09am • #3
269,874 Points 59 Featured Posts Outside Blog Called Shot Master

Vanna - My first commission check.  Oh my.  I don't even like to think of that one.  I'm wondering if I should post here or over at AgentGenius about that one.  It's actually quite the story and in the interest of my "new agent" series, The Stigliano Chronicles at AgentGenius, I think I may have to save it for there.

Jenny - I'm with you on having my info in my hands.  I don't mind it being backed up out there, but I like to see it locally on my hard drive.  Just noticed you worked the Silver Lake/Los Feliz areas - are they still growing and becoming the hip side of Los Angeles?  They were kind of cool when I left, but you could see the direction they were heading.

Brother Richard - Thanks for the feature.  I'm amazed at the monthly charges for programs that in the non-real estate world would be a flat fee.  I told my brother he needs to move into web-based database applications for real estate (one of his main skills in programming), because he could be a millioraire.

7:39am • #4
381,835 Points 19 Featured Posts Localism Sponsor Outside Blog

Matt, I too am very careful with what I invest in as far as my business. I made a huge mistake many years ago investing 5K in a tri-fold color brochure from an advertising company. That one still makes my blood boil. Most of them ended up in the trash. But it was my own fault and it served to make me much more careful. AR is a great place to get honest information on products and services.

7:57am • #5
269,874 Points 59 Featured Posts Outside Blog Called Shot Master

Barb - 5K?  Ouch.  I swear agents could spend a million dollars in 10 minutes.  Maybe I'm on the wrong side of the industry?  Haha.

8:25am • #6
469,911 Points

That is an understatement.  Real Estate is not cheap. They always say you have to spend money to make money.

SHelton

8:32am • #7
269,874 Points 59 Featured Posts Outside Blog Called Shot Master

Shelton - I also think that the people that say "you have to spend money to make money" tend to be the ones with the money.  I was listening to a speaker the other day telling me how I had to invest in this product and spend this much time each week utilizing it.  Easy for them to say...they were the one who was selling it.  Although I do realize there is value out there, not all expenditures make financial sense.  Sometimes spending no money and concentrating efforts on some of the free ways to generate business is a better choice.

9:09am • #8
708,942 Points 63 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Hi Matt... Another great post in the series.  I think it is true that you have to spend some money, but as you point out, we need to examine what we are spending money on (especially things like those recurring monthly software charges) to make sure that we are spending intelligently and getting value from what we purchase!

9:35am • #9
269,874 Points 59 Featured Posts Outside Blog Called Shot Master

Steve - I've been proud to be a part of the series of posts.  I think it was a great look at how we as a community can build off of each other.  Intelligent spending is probably the hardest thing when you first come on board.  There are so many choices and options and they all sound so amazing.  One of the best tips I can provide anyone is to learn how to research each expenditure before you make any purchases.  The more you understand how to go about looking into a product, the quicker you can make informed and accurate decisions on the products you buy.

10:24am • #10
414,797 Points 24 Featured Posts Outside Blog Called Shot Master

Hi Matt - Double ouch above for Barb's comment.  I am very cautious when it comes to my dollars also.  I am also very cautious of anyone trying to "sell" me anything.  I am sick of the phone calls & emails but i'll get over that.  It does help EXTREMELY to have folks out there that willingly give their information (including you! :D)!  I tend to try & get more information than sometimes necessary before trying something out especially nowadays. 

I had a salesman call me last week & kept dropping the name of the RE/MAX CEO's assistant (but saying her name incorrectly) saying she asked him to call BLAH, BLAH, BLAH, he was very persistent as well as being a liar, kept telling the receptionist he had an appointment with me, etc. which was a complete & outright lie.  I was completely turned off & finally told the receptionist to call him back tell him I wasn't interested in what he was selling & not to call anymore.  I know folks are trying to make a buck & there are some sneaky snake salesmen too but how do you look at yourself in the mirror everyday if you lie, cheat & steal to make that buck?  I completely agree it's all about relationships & getting to know someone, asking questions, etc.  Those few things aren't options, they are necessary. 

10:55am • #11
563,639 Points 17 Featured Posts Called Shot Master

Matt - Gary Keller, in his book "SHIFT" has an entire chapter devoted to this. The main thing to remember, in both lean and good times, but especially lean, is ZBB (Zero Based Budgeting). All expenses, beyond things like license fees, etc, need to show a positive return. My technique for dealing with unwanted solicitations, I don't say no, I just say that I have already allocated my discretionary spending budget for the year. It works better than no, at least for me.

12:49pm • #12
269,874 Points 59 Featured Posts Outside Blog Called Shot Master

Kristin - My most recent call involved a guy telling me he had been reading my blog and was really impressed...blah blah blah.  Everytime he said anything about me, he was wrong.  "So how do you like Keller Williams?"  Uh, I work for Exit.  "Oh yeah, sorry.  And you're out there in Dallas, right?"  Uh no, San Antonio.  Repeat and repeat again.  It was ludicrous how bad this guy was.  He's the guy I mention in the post that wanted to basically sell me my own Google profile.  The best part is when they try to use internet buzzwords to talk in circles around me.  Unfortunately, I've been using the internet since before they knew what a modem was, so I'm not fooled easily.  Time Warner Cable learned that lesson the hard way.

Mike - I've tried to use the "my budget is currently set."  Most of the calls I've had - that goes in one ear and out the other.

4:18pm • #13
422,778 Points 20 Featured Posts Localism Sponsor Called Shot Master

Hi Matt, Thank you for the post.  I have been watching my pennies, (that's about all that's left to watch, LOL!!)  but I really dilike those guys that say they have a buyer for you, and when you call back you find out all they really want is your money, and they really don't have a buyer at all!

10:47pm • #14
JUN
09
2009
269,874 Points 59 Featured Posts Outside Blog Called Shot Master

Mary - We've built a business for those people by building our own referral networks it seems.  If there's a way to exploit something, someone will.  Sad but true.  I've gotten better and listening to what they're saying and how they're saying it to figure out if they're "real" or not.  I don't always win, but I try to weed out the good from the bad as quickly as possible.

6:42am • #15
JUN
10
2009
591,941 Points 22 Featured Posts Outside Blog Attended Rain Camp

The only expenses I've maintained are my web site, which I negotiated down to about half the price it costs, then my Board dues, cell phone, and the necessary extra vehicle insurance. Everything else is free. My blogs, Postlets, and all my marketing is done online, and only on free sites.

11:45pm • #16
269,874 Points 59 Featured Posts Outside Blog Called Shot Master

Lisa - That's what I like to hear!  My web site costs are very minimal (I write and code what I need to on a Wordpress platform) and my hosting is paid in full for 5 years (with unlimited bandwidth and disk usage).  My cell phone bills were there either way, so I don't even think of them as an extra expense.  I try to keep things low cost as much as I can.  Good to hear you're doing it and succeeding with a low cost plan!

11:52pm • #17

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