avatar.jpgRedfin's hubris reached a new level yesterday, claiming one of Century 21's new ads targeted the Seattle-based internet real estate company directly.

Oddly enough, I don't hear the word "Redfin" at any point in the ad. I suppose it could happen if you played the ad backward, but I highly doubt that as well.

Redfin's primary strength has been an inscrutable sense for public relations. But this one's such a severe stretch, I'll be amazed if Glenn doesn't end up on the 15-day disabled list with a torn hamstring.

There are many companies who rely heavily on the Internet for their business. There are many agents, including some who are dodging the urge to purchase a gold coat, who do the same. What separates these companies and agents from Redfin, aside from the chutzpah to keep asking for venture capital? We show properties to our clients. And we don't collect an upfront, four-figure fee for taking a listing (or, more correctly, for entering a listing in the MLS after the client completes the paperwork themselves.)

Century 21's new ads are varied but the message has little to do with what's being said. It is all about the gold coats. People recognize the coats. Think it's a silly notion? Think about Jack-in-the-Box. Not only was "Jack Back" but Jack was everywhere. The best marketing icons live on long after someone had the silly idea to retire them.

(Want further evidence of the power of marketing? Finish this sentence: "two all beef patties, special sauce, lettuce, cheese ...")

Redfin's post seemed reminiscent of a B-list celebrity appearing on the Surreal Life or other such shows. The 15 minutes (13 minutes in Redfin's case, courtesy of 60 Minutes) is over ... the quest to squeeze another couple of minutes' notice out of an apathetic public continues.

 

 

 

 

6 Comments on Redfin: Hubris Reaching New Heights

MAY
29
2007
Okay one question. They're not in my area!!!!!!!!Glad to see that after I saw the interview. But how do they figure that the listing agent is going to show the property and they are going to take home 3% of the commission? My job is to get my clients home sold so I will show the property but my clients also allow me to split the commission the way I see fit. If I have to show the property, and from what it sounds like handle the transaction myself with the client, they're not taking 3% of the commission to give back to the client for me doing the work.  
6:46pm • #1
26 Featured Posts

They aren't here either. And as they've said for some time, they've never lost a commission dispute. The idea is there's more to procuring cause than initially showing the property. What turns off many folks is they have their buyers go about it in a roundabout manner. Rather than saying up front they're working with someone, they just make the call and only break the news when forced.

As long as they are an MLS member, though, the compensation listed in the MLS holds. Not sure how successful someone would be fighting it. And in this market, I'd just be please to have the sale.

As I said, what I'm finding interesting is the grasping at straws I see in this PR move. 

7:54pm • #2
MAY
30
2007
4 Featured Posts
After you commented on that blog you were flamed by someone who didn't give their name.
6:50am • #3
26 Featured Posts
Thanks for the heads up. Apparently nonymouse got bored with the Seattle crowd that it usually spends its days flaming. Frankly, I don't waste my time worrying about flaming from a coward hiding behind anonymity.
10:39am • #4

Jonathan, I left a lengthy comment here yesterday. Did it get deleted? Regards,

Glenn 

Glenn Kelman
4:22pm • #5
26 Featured Posts

Hi, Glenn ... it's on my primary blog. For those who wish to see it, here's the link. Glenn provides good perspective on his company at that link.

4:31pm • #6

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Jonathan Dalton

Glendale, AZ

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RE/MAX Desert Showcase

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Phoenix Arizona Real Estate Blog, presented by Jonathan Dalton of RE/MAX Desert Showcase and Dalton's Arizona Homes. Check back often for market analysis and general thoughts on the state of real estate in Maricopa County. Free listings search with no registration!


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