I was driving home from the beach yesterday with my 11 year old brilliant daughter (genetics, I'm sure).  On the radio, the DJ said to "expect the unexpected".  My daughter looked at me with a puzzled expression and said "if you expect it, it's not unexpected". 

Smart girl!  We had a fun talk about what the DJ might have meant, but I was so impressed with her listening skills.  As I train sales people, it always amazes me how often they fail to listen!  The best way to sell is with your ears, not your tongue.  The best advice I've heard on how to listen was this:  "Shut up".