If you leave a comment, Russel will visit your blog and comment.Occasionally a prospective Client will call with some intelligent questions about home inspections other than just asking how much it costs, which can substantially vary anyway based on the size of the home and how far I have to travel.

I thoroughly enjoy talking with people who have a list of questions to ask, and I don't even care where they got the list. I'm just thankful that someone is pointing them in the right direction with a list of questions and having them call me.

Today I got a call from a prospective Client asking me if I walked on roofs, to which I responded no. He said that none of the home inspectors he had called walked on roofs, either. I told him why we don't.

Next he asked how I would inspect the heating and cooling system, and I told him I would physically look at the furnace and the cooling compressor, run the heating system for about 30 minutes, and then run the cooling system for about 30 minutes. His response was, "How will you inspect the compressor if you don't walk on roofs?" That caught me slightly off guard until I realized the roof must be a flat roof. Nope. It's a pitched roof. He volunteered the fact that he had a picture of it, which he emailed me:

Cooling compressor on roof

I told him that the best thing for him to do would be to forego having me inspect the heating and cooling system and just have a licensed heating and cooling professional go out and inspect it. If he would do that, then I would provide him with an $85 discount on the inspection fee. He was very much appreciative, so much so that I won the inspection.

As I told him, "Don't get me wrong, I like to make money, but not needlessly. I'd rather help you get the information as quickly and inexpensively as possible."

Sun(shine)flower

*****

This week's posts (they'll open in a new window)

  1. How does a cat know? - 6/13/09
  2. "There were rodents in the attic...." - 6/12/09
  3. Foto Friday: Ground squirrel invasion slide show - 6/12/09
  4. It's only a fix depending on your viewpoint - 6/11/09
  5. WWW (Wordless Wednesday with Words): One-month old flamingo at the San Diego Zoo - 6/10/09
  6. WWW (Wordless Wednesday with Words): Bottoms up! - 6/10/09
  7. Refrigerator recall - Admiral, Amana, Crosley, Jenn-Air, Magic Chef, Maytag, Performa - 6/9/09
  8. The house I want to inspect, but I'm not qualified - 6/8/09

Last week's posts (they'll open in a new window)

  1. SST (Speechless Sunday with Text): Cat eyes - 6/7/09
  2. Camera seller review - 6/6/09
  3. Walter Andersen's Garden Nursery garden railroad - 6/5/09
  4. Frenetic Friday pop quiz: Foto Friday - 6/5/09
  5. Home inspectors could learn from the National Association of Realtors - 6/4/09
  6. WWW (Worldless Wednesday with Words): San Diego Zoo cats have it made - 6/3/09
  7. Another great Seller disclosure: "There's a leak by the chimney...." - 6/3/09
  8. I love it when Clients follow up with me.... - 6/2/09
  9. Manic Monday pop quiz: "There is a small roof leak...." - 6/1/09

Previous week's posts (they'll open in a new window)

  1. Russel's Gardening Handbook: Grafting - 5/31/09
  2. How to easily and naturally keep ants out of your home - 5/31/09
  3. SST (Speechless Sunday with Text): S&S (not for the squeamish) - 5/31/09
  4. After yesterday's inspection, I'm quite happy to be alive.... - 5/30/09
  5. Frenetic Friday pop quiz: Kitchen sink cabinets and electricity - 5/29/09
  6. I love it when the Seller's Realtor calls me.... - 5/29/09
  7. Thunderstruck Thursday: Commander of the lake - 5/29/09
  8. If you're trying to get your ActiveRain comments in for the day.... - 5/28/09
  9. Suicide journey leads to a 15th anniversary - 5/26/09
  10. Memorial Day for me.... - 5/25/09

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13 Comments on The air conditioner is still hibernating

JUN
13
181,038 Points 8 Featured Posts Localism Sponsor Outside Blog

Hi Russel, you are a pretty smart guy! That really is the smart way to do business. I am sure you will have good referrals from this person.

7:58pm • #1
155,524 Points 1 Featured Post Localism Sponsor Outside Blog Hit Router

Good for you Russel.  I always tell my clients that if there are any real concerns of any major system whether it be HVAC, plumbing or electrical we will call a licensed contractor for that field.

9:10pm • #2
141,732 Points 2 Featured Posts Localism Sponsor Outside Blog Hit Router

Quick thinking on your part.  Glad you got the inspection.

9:43pm • #3
Outside Blog

Russel,

We need more honest professionals out there like you.  People appreciate someone who will tell them the truth.  You're the one I want to call!!!

9:48pm • #4
1 Featured Post

Russell:

"Don't get me wrong, I like to make money, but not needlessly. I'd rather help you get the information as quickly and inexpensively as possible."

Admirable ethics. Do you ever get anyone doubting you really mean it?

I have a similar approach. A couple of times, people didn't believe me, like I was trying to pool the wool over their eyes, or such.

10:40pm • #5
1 Featured Post

Russell:

One more thing: that was in So Cal?

If so, why on earth would you cover it up -- folks in KY don't cover up the AC units in the winter!

10:41pm • #6

Ummmm... wouldn't your A/C be out of hibernation by now? It's hot in San Diego, too, last I checked!  Love your title and cat comment, too :)

10:55pm • #7
536,184 Points 10 Featured Posts Outside Blog

Hey, Andrea - If I wasn't busy I might try gouging every caller for all I could get out of them - LOL.

Hey, Larry - Glad to have you back. Hope you had fun.

Hey, Irene - I was even proud of myself on this one - LOL.

Hey, Linda - I'll head up your way for the right price - LOL.

Hey, Andrew - If you say it with sincerity in your heart and voice, you won't get questioned. And that is the first compressor that I've found that was covered with something other than vegetation. I almost asked him if the picture was from Minnesota and he was pulling my leg.

Hey, Shoshana - Some of our compressors are in constant hibernation. Mine, for instance. I think I've used it maybe seven times in the seven years I've lived here. I'm up on a hillside with good wind blowing, windows open, and ceiling fans. I think Mother and Father Nature did a pretty good job of creating the fresh air, so I try to enjoy it whenever I can.

11:12pm • #8
203,977 Points 4 Featured Posts Outside Blog

Why is it you don't walk on roofs?  And I have never seen an A/C unit on a shingle roof before.  Glad to get the visual.  Don't really know how you might have explained that without the photo.

11:13pm • #9
JUN
14
536,184 Points 10 Featured Posts Outside Blog

Hey, Tammy - At the risk of starting another brouhaha about why I don't walk on roofs.... But when the facts are the facts, and the truth is the truth, one can only keep on keepin' on.

California doesn't license home inspectors but it does license roofing contractors, so the essense of licensing is that any roofing contractor, regardless of how young and with a license that is only hours old, inherently knows more about roofs, and how to walk on roofs, than a lowly unlicensed home inspector, even if the home inspector worked in another state for 30 years as a roofing contractor. It's a flaw in the law and a reason why I write to my legislative representatives the first Saturday of each month trying to get licensing for home inspectors.

Those home inspectors who do walk on roofs are usually former roofing contractors who have struck out on their own. I know a couple of them who have maintained their roofing contracting license. If a prospective Client asks me if I know any roofing contractors who would walk on the roof, I refer to them. Better for the prospective Client to be happy with his home inspector than to sue the home inspector (and anyone else involved in the transaction) because he's not happy.

About 50% of our homes here are concrete tile or clay tile, and they are extremely easy to break, so even those who do walk on roofs usually won't walk on concrete and clay tile roofs.

Many attorneys, mine included, advise home inspectors not to walk on any roof rather than to be inconsistent in picking and choosing which roofs to walk on.

Additionally, I have a very old life insurance policy that I purchased in 1973 when I was a freshman at Texas A&M University. It has specific exclusions in it which would void it if I were doing one of those exclusions, such as flying an airplane, parachuting out of a perfectly good airplane for thrill (like President George Bush did on his 85th birthday a couple of days ago), and working in a licensed profession without a license (fraud and misrepresentation). Both my contract attorney and the insurance company, Allianz, have interpreted "working in a licensed profession without a license (fraud and misrepresentation)" as meaning that since California does not have licensing for home inspectors but does license roofing contractors, there are certain things that I as a home inspector should not do at risk of voiding my policy. Walking on the roof is one of those certain things. Ergo, I don't walk on roofs.

After the February brouhaha about my insurance policy, it looks like I'm being boycotted by some AR members here, such as Steven Smith and Charles Buell, among others, because of that. They want me to simply state that I don't walk on roofs and not claim that it's my insurance policy that won't let me walk on roofs. Well, it's a combination of factors. If they don't like that combination of factors, that's their problem, not mine. My Clients are happy, and I've gotten many a Client new roofs or tens of thousands of dollars in repairs, lower prices, escrow credits, etc., even without walking on roofs. It's not necessary to walk on roofs to inspect them -- one could even dangle from a tree in order to inspect the roof without ever getting on that roof. All one needs to do to inspect the roof is get higher than the roof. That can be done here by walking around the neighborhood, since we have lots and lots of hills here, using binoculars and telephoto camera lenses, etc. Where there's a will, there's a way. Where there's the prospect of an unhappy Client, refer them out to someone whom the State of California thinks is more qualified. That way, even if the State of California is wrong, they can't be sued for giving a yo-yo a license just because he passed a test.

4:19am • #10
101,553 Points 1 Featured Post Localism Sponsor Outside Blog

Russel, walking on a roof is scary and I don't blame you, then there is the good reason you have with the verbage in your insurance. No wonder you stay on the ground! That is a very unusual place for an A/C unit!

8:20am • #11
246,155 Points 1 Featured Post

Great job. What a great inspecter. Guys like you are great to work with.

1:19pm • #12
203,977 Points 4 Featured Posts Outside Blog

Home inspectors are not licensed in Georgia either, which I agree is a mistake.  Fact is, builders in Georgia have just been required to be licensed for less than two years although the idea and process started about 4 years ago.  And I understand about the insurance.  My E&O policy defines clearly what services are and are not covered.  And I'm not likely to do anything to void my policy either.

7:58pm • #13

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Russel Ray, San Diego home inspector

San Diego, CA

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Russel Ray, Property Consultant

Address: 7000-31 Saranac Street, La Mesa, CA, 91941-3315

Office Phone: (619) 341-0173

Cell Phone: (619) 341-0173

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