Occasionally a prospective Client will call with some intelligent questions about home inspections other than just asking how much it costs, which can substantially vary anyway based on the size of the home and how far I have to travel.
I thoroughly enjoy talking with people who have a list of questions to ask, and I don't even care where they got the list. I'm just thankful that someone is pointing them in the right direction with a list of questions and having them call me.
Today I got a call from a prospective Client asking me if I walked on roofs, to which I responded no. He said that none of the home inspectors he had called walked on roofs, either. I told him why we don't.
Next he asked how I would inspect the heating and cooling system, and I told him I would physically look at the furnace and the cooling compressor, run the heating system for about 30 minutes, and then run the cooling system for about 30 minutes. His response was, "How will you inspect the compressor if you don't walk on roofs?" That caught me slightly off guard until I realized the roof must be a flat roof. Nope. It's a pitched roof. He volunteered the fact that he had a picture of it, which he emailed me:

I told him that the best thing for him to do would be to forego having me inspect the heating and cooling system and just have a licensed heating and cooling professional go out and inspect it. If he would do that, then I would provide him with an $85 discount on the inspection fee. He was very much appreciative, so much so that I won the inspection.
As I told him, "Don't get me wrong, I like to make money, but not needlessly. I'd rather help you get the information as quickly and inexpensively as possible."

*****
This week's posts (they'll open in a new window)
- How does a cat know? - 6/13/09
- "There were rodents in the attic...." - 6/12/09
- Foto Friday: Ground squirrel invasion slide show - 6/12/09
- It's only a fix depending on your viewpoint - 6/11/09
- WWW (Wordless Wednesday with Words): One-month old flamingo at the San Diego Zoo - 6/10/09
- WWW (Wordless Wednesday with Words): Bottoms up! - 6/10/09
- Refrigerator recall - Admiral, Amana, Crosley, Jenn-Air, Magic Chef, Maytag, Performa - 6/9/09
- The house I want to inspect, but I'm not qualified - 6/8/09
Last week's posts (they'll open in a new window)
- SST (Speechless Sunday with Text): Cat eyes - 6/7/09
- Camera seller review - 6/6/09
- Walter Andersen's Garden Nursery garden railroad - 6/5/09
- Frenetic Friday pop quiz: Foto Friday - 6/5/09
- Home inspectors could learn from the National Association of Realtors - 6/4/09
- WWW (Worldless Wednesday with Words): San Diego Zoo cats have it made - 6/3/09
- Another great Seller disclosure: "There's a leak by the chimney...." - 6/3/09
- I love it when Clients follow up with me.... - 6/2/09
- Manic Monday pop quiz: "There is a small roof leak...." - 6/1/09
Previous week's posts (they'll open in a new window)
- Russel's Gardening Handbook: Grafting - 5/31/09
- How to easily and naturally keep ants out of your home - 5/31/09
- SST (Speechless Sunday with Text): S&S (not for the squeamish) - 5/31/09
- After yesterday's inspection, I'm quite happy to be alive.... - 5/30/09
- Frenetic Friday pop quiz: Kitchen sink cabinets and electricity - 5/29/09
- I love it when the Seller's Realtor calls me.... - 5/29/09
- Thunderstruck Thursday: Commander of the lake - 5/29/09
- If you're trying to get your ActiveRain comments in for the day.... - 5/28/09
- Suicide journey leads to a 15th anniversary - 5/26/09
- Memorial Day for me.... - 5/25/09

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Hi Russel, you are a pretty smart guy! That really is the smart way to do business. I am sure you will have good referrals from this person.