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email campaign

If your inbox looks anything like mine, crowded with emails from all sorts of websites, clients, groups and networks, all vying for your attention, how do you possibly decide which ones to read and where do you find the time to sort through them all.  The same goes for your clients and prospects. 

You may be thinking, my email campaigns have such great and relevant content that will compel your contacts to open and read your emails, but if your contacts don't open them then your email campaigns are not achieving the goal you want and need.

So what are some of the ways you can increase your chances of your emails being opened, read and possibly receiving contact from these clients and prospects? 

Here are 5 to think about:

1. Setup specific mailings lists

Do you currently just have one database list with all your contacts in it?  I don't necessarily think having one giant list is the way to go - we have multiple audiences and the "one size fits all" might not be working for them or you if you really think about it.  Setup groups so that you are targeting your members specific interests.  The more you tap into their interests - the higher your open rates will be.  Here's an example of different groups you can set up:

  • Prospects
  • Former clients
  • First Time Home buyers
  • Sellers vs. Buyers
  • REO
  • Agents
  • And so on...

Targeted Groups

Having smaller, more targeted groups and emails that speak to your contacts increases the likelihood that your emails will be opened.  If your currently have one giant list - why not start a little at a time refining these lists and see the great results you will get with a more targeted group and email campaign.

When you get an email about something you are truly interested in and that is relevant to you, you are more likely to open it.

 

2. Gain interest with your subject line

We all know that blog titles are what initially may encourage someone to click on our posts to further explore the topic we are covering so the same goes for your email campaigns. 

It's especially helpful to show the contact that there's a benefit to reading your email - WIIFM (what's in it for me.)  This is also why you don't want to be sending all your emails to all your contacts - target your content to specific groups.  For example, if you have an email that is full of great content about refinancing you wouldn't necessarily send it to someone that is a First time home buyer would you?   If it's not relevant to them - they will not be compelled to open it and find out more.  Everyone is busy and you need to share content specific to your contacts that will convey to them that they will be missing out if they don't open your email.

Best Times

When thinking of titles consider these tips:

  • Keep it simple and short
  • Pull from the content of your email
  • WIIFM - state what they will gets "3 tips for remodeling"
  • Ask a question to your readers that will prompt them to open
  • Speak to your reader by using "you" in the title (You can save....)

3. Determining the best times to send your emails

Is there one great time or day to send your emails?  You'll never determine the "best" day or time but you can get closer to having the results you want.  One way to do this is to review your last campaign.

Look and see how many were opened

  • When were they opened (morning, afternoon, evening?)
  • In your next mailing send to half your list in the morning and then to the other half in the evening - which got you better open rates?
  • Determine if more of these emails in your database are work vs. personal email addresses.  Work email addresses will ensure that more of your emails will be opened during the day vs. those with personal email addresses are probably going to be opened more in the evening.

Note: Again it's important that you have already worked on finetuning those lists by creating specific groups for each of your email campaigns or your results will not accurately reflect why emails are not being opened.

Would you click on email from someone you don't know?

4. Does your email look like it came from you?

I know if I don't recognize a name on an email, I simply won't open it.  In this day and age when so many viruses are attached and embedded in emails with links, who would want to open something from someone they don't recognize.  Increase your open rates by having a recognizable email address and "from" name so your contacts know they are receiving an email from you.  This could mean having your full name and company name,or something specific that your contacts will recognize so they know it's ok to open the email.

5. Determining how often to send and what to send

There are 3 reasons in my mind for why emails are not opened

  • I get too many to open
  • Content is not relevant to me
  • I don't receive the emails I want regularly so I lose interest

 

How often to be in contact

One thing you can do is either ask your contacts how often they want to hear from you - weekly, monthly or based on a specific topic.  You can do this when they initially sign up or you receive their contact information or by simply sending them a survey to gather that information.  Think of it as another great opportunity to connect with a potential client - getting to know them and their needs is what will make them more receptive to you and your services.

Think about the content you are sending.  Do you only send one email that has ALL the information you want to convey to all contacts?  Instead why not have separate emails for your newsletter, topics you cover, open houses, new listings, and so on.  This will help you determine which of your emails your contacts are responding to more and will allow you to make the necessary adjustments so that your campaigns are working for you and your contacts.

Serious email marketing requires a strategy.  Not having one is a waste of everyone's time.  If you want to have your email campaigns taken seriously and you want to stand out in someone's inbox, then you will need to commit to testing, measuring and refining your campaigns so you are getting the results you are hoping for.

 

Stay Tuned: In future blog posts I will further explore with you calls to action, links, and key words to use in your campaigns to ensure you have greater success - I hope you'll stop by to share your experiences and possibly learn new ways of improving your email campaigns.

 

Do you know the answer to this question:

Do you currently have an email campaign strategy and how's it working for you (and your potential clients)?

If it's not evident to you by now, consumers are very knowledgeable and computer savvy and are using the Internet to not only search for homes but for real estate agents and real estate professionals who they feel are like minded and can lead them to the results they are looking for.  

As we all know, there are only 24 hours in a day to get it all done...are you focusing on the right stuff to grow your business and meet your client's needs? Contact us today to get started!

Ready to take your Marketing to new levels? Anne Marie Malfi ~ Malfi Marketing Solutions.com ~ Copyright 2011

 

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This post has been included in Pennsylvania Real Estate News Bucks County, PA Real Estate News
Post is included in group: ABC's of Real Estate Marketing
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45 Comments on Communication: 5 simple ways to get your emails read and gain a new client. It's all about connecting.

JUN
16
2009
242,964 Points

Great tips-you are right it is all about grabbing the reciprocates attention to get them to read.

2:00pm • #1
781,701 Points 71 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Great advice Ann Marie. I can see you have spent a lot of time with this article. I follow much of your advice surrounding email etiquette.

3:29pm • #2
300,559 Points 5 Featured Posts Outside Blog Hit Router

How did you know that that was on the todo list today?:) Dinah Lee

3:32pm • #3
222,013 Points 9 Featured Posts

thanks for the advice.  I have some work to do.  I'd really like to get my email prospecting in high gear. 

3:45pm • #4
1 Featured Post

I have found so many Real Estate agents who do not check their email on a regular basis and emails are bouncing back to me with the message that the in-box of this email account is full. When you call those agents then....I have found the same for their VM box....

I will call back later, but how many do not......

3:57pm • #5
197,862 Points 5 Featured Posts

I love this...I have my 12 year old son working in my office in between his camps...building a segregated database like you are talking about so that I can target my contacts by their specific needs.  This is going to help me immensely!  Thank you so much!!!

3:58pm • #6
128,299 Points 1 Featured Post

Anne Marie, this is great information to really get you thinking. Thank you for sharing your tips!

4:02pm • #7
6 Featured Posts

Madam Malfi, you are correct! All of these are great techniques and should be utilized in every email campaign, no matter the scale.

 

twitter / Ian_at_DriveBuy

4:33pm • #8
419,612 Points 71 Featured Posts Outside Blog Called Shot Master

Good stuff, Ann Marie.  This is an excellent article that could come in handy on all sides of the Real Estate Biz.  Color it bookmarked:)

5:06pm • #9
121,935 Points 3 Featured Posts Outside Blog

Ann Marie, thanks for a great advice. Managing E-mail campaigns is a science and art.

 

5:25pm • #10

Great info Anne Marie!  I do have email groups, but I'm noticing that even those are getting large and I should fine tune them a bit more.

 

Thanks,

5:48pm • #11

Great stuff Anne Marie.  I go through spurts of sending credible/readable e-mails and then I loose interest and go on to something else to market.  I know I need to be more consistent.  Thanks for the post.

9:06pm • #12
1,007,363 Points 36 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

Great suggestions for how to get emails read.  I like the idea of different groups for different emails.

9:14pm • #13
1,049,319 Points 177 Featured Posts Outside Blog Attended Rain Camp Called Shot Master

The timing and tracking are what I dont do well. Thanks for laying all these out right in front of me. I really appreciate it.

9:42pm • #14
799,283 Points 72 Featured Posts Localism Sponsor Outside Blog Attended Rain Camp Called Shot Master

Anne Marie, You are a treasure! Not once have I read your post and been disappointed. Great post...

9:49pm • #15
744,961 Points 3 Featured Posts

You raise some great points. Though, I find it difficult to use targeted e-mails. I have a general newsletter, and that goes to the entire data base (almost).

8, 9 or 10 per year are enough. I try to avoid the hoildays or when everyone else is sending them.

More than once a month can be too often. I don't mind hearing from mortgage brokers weekly, but for other realtors, I find that once a month is enough.

I break from the 30 day regular format. I initiate more contacts in the Spring than the Fall.

I appreciate that targetted e-mails have value. Yes, I had thought of this before, but until I read your post, I have just been putting that off. Thanks, I'll do it this week!

Brian Madigan

9:59pm • #16

Wonderful tips.  You are right about different groups and working on strategy.

Thank you for reminding.

 

maya garg
10:00pm • #17
Localism Sponsor

I really like MadMimi.com for email newsletters.  I'll start using some of your tips to make them more effective.

10:16pm • #18

Great tips - breaking down your clients or prospects into groups is important and not all email marketing providers allow this.  I found AWeber provides unlimited sign up forms and lists you can create.

10:24pm • #19

Great post. This is something I definitely need to work on. Looking forward to the follow ups.

10:34pm • #20
546,315 Points 11 Featured Posts

Great Advice Anne Marie -- Esp. about being organized and WIIFM -- a huge thing in this information overload society we live in today.

10:49pm • #21
415,283 Points 22 Featured Posts Outside Blog

These are graet tips. We are constantly tweaking our e-mail campaigns for better returns and lately have seen quite a good return rate. That happened when we changed to tone to more casual and friendship like instaed of all business etc. (that sounded like we were begging for business) ~Rita

11:56pm • #22
JUN
17
2009
268,741 Points 2 Featured Posts Called Shot Master

Great tips. I have my email database broken down in a similar way. The one thing I try to do is include my name in the subject line...Have a Wonderful Memorial Day from Darrell Walters.

7:38am • #24

Anne Marie,

Lucky me - I get to comment after a spammer!  No fine offers for you from me - just a thanks for some great suggestions. One more bookmark for me to add to my homework pile!

7:43am • #25

Thanks for the timely post. All of us could use more lessons and learn for someone who knows more than we do.

7:48am • #26
168,217 Points 2 Featured Posts

Ann Marie - I have been sending out emails to prospects, but I know I could do a much better job of it.  I am starting to develop a system, and now just need to see if it will work.  If not, I will tweak it until it does work.

8:21am • #27
123,847 Points 35 Featured Posts Localism Sponsor

Pat - thank you - it's so true and if we put ourselves in our contacts shoes and think about what would compel us to open an email we're off to a great start.

Hi Bill - thank you and it's funny I did put some time into it but it's something I've thought about a lot lately as I've been focused on assisting clients with their email campaigns.  I'm sure you have mastered your email campaigns as it certainly shows in your business.

Dinah - LOL - did I tell you I'm a mind reader too?  Good luck.

Brian - Well I'm so happy you stopped by for some helpful tips to get your email prospecting in high gear - best of luck to you.

Bettina - Wow, now that's a shame because valuable contacts could be missed by not ensuring your email and vmail are able to receive these important contact opportunities - great point.

Exit - That is fabulous that you found inexpensive help and that you are making those changes to your database so that you can manage and assess your success.

Marney - So happy that I could provide some things to get you thinking - best of luck.

Ian - LOL - Madam - I like it and like your comment - so true - no matter what the scale - many of these tips will help all your campaigns.

Jason - Thank you my PA friend and I agree - I try to share tips that can help not only anyone involved in real estate but any business for that matter.

9:02am • #28
123,847 Points 35 Featured Posts Localism Sponsor

Svetlana - Your words are so true!

Tracey - thank you and yes, sometimes those groups tend to get so large that we need to reexamine them to determne if we're  reaching those contacts with the information they need.

Charles - Consistency is key when it comes to your campaigns because many contacts will think you've forgotten about them and when you do send something it won't be as important to them.  Best to determine how often they want to hear from you - a great opportunity to touch base.

Christine - So happy you liked and found the post helpful.

Loreena - I'm honored by your visit since I think you provide such great though provoking posts.  So happy the post was helpful in laying out those areas for you - best of luck!

Paul - Well you just made my day, no make that my week with that thoughtful comment - I'm speechless and honored that you appreciate my posts and I thank you from the bottom of my heart Paul!

Brian - If that works for you and you're getting great open rates by all means keep doing it.  My post was more focused on if you're not getting the open rates you desire to change things up a bit and see if it works better for you.  I hope whatever way you decide to go that my post will help you think about things if what you're doing is not working.  Good luck!

Maya - thank you and yes, I think if an email is targeted to a specific group you're more likely to be reaching them with content that applies to them.

Eliese - Great - thanks for sharing and so happy my tips will be helpful to make your newsletters even better.

Jennifer - thank you for sharing what you're doing and yes, some don't allow for groups so if that's important to you it's best to investigate the many great tools out there for achieving the results you desire.

Anonymous - thank you and hope you will come back for the follow-ups :)

Chris - Yes, I'm a big proponent of WIIFM - it helps us build a trust and credibility with our potential clients and when you feel you're getting something of value doesn't it make you want to mention and talk about with others?

Rita - That's fabulous!  You said something very important - you're always tweaking your campaigns - it's not I've created it and now I'm done - we need to remember to always be evaulating what we're doing otherwise we're simply wasting everyone's time.  Great points Rita!

9:20am • #29
123,847 Points 35 Featured Posts Localism Sponsor

Darrell - thank you and a great tip from you as well.

Irene - LOL - yes, they're gone now.  No worries - just happy my post could give you some ideas for your campaign strategies.

Norma - thank you and not sure if I know more than you, I just know and focus on different things.  I always say reach out to those that know more about something so that we are more effective in what we do - I guess that's what my blog is all about - thank you!

Troy - that's great - love that you will keep at it and tweaking it and until it works the way you need it too - good luck!

Thanks to everyone for your great comments and sharing what's working/not working for you.  I hope these tips and future ones will bring you great success with your online marketing strategies and certainly always feel free to reach out if I can be of any assistance to you.  ~Anne Marie

9:26am • #30
163,178 Points 5 Featured Posts Outside Blog Attended Rain Camp

Ann Marie, thank you for your post, it brings about the importance of being selective and being aware of what represents a good e-mail versus a bad e-mail, all we need to do sometimes is to put ourselves in the other person's shoes and look at how we respond to the myriad of e-mails we received everyday, ask yourself those same questions you plan on asking your contact list, and then proceed accordingly. congrats on the feature, you clearly deserve it.

Antonio

10:07am • #31
814,368 Points 7 Featured Posts Localism Sponsor Outside Blog Called Shot Master

Those are some very good thoughts.  I think e-mail gets neglected as it is just as easy to send 10,000 as 10 so they just get sent without a lot of thought toward the market. 

10:56am • #32
1 Featured Post Outside Blog

When I talk to people on the phone and then send them an email, sometimes, I add

we spoke on the phone - Rhonda Duffy

Seems to work.

- Rhonda

10:57am • #33

Great tips Anne Marie!! We do sometimes have to get creative to get our emails opened!!

1:53pm • #34
392,071 Points 4 Featured Posts Called Shot Master

I send an email asking for reader's input for my newsletter then email the newsletter a few days later.  Seems to keep people interested - if only to see if what they sent me made it in there (it always does!).

5:59pm • #35
2 Featured Posts

Great advice. I'm printing your post to keep in my file.

8:27pm • #36
JUN
18
2009
192,876 Points 4 Featured Posts Attended Rain Camp Called Shot Master

Great Blog.  I have not done email campaigns because I don't want to overwhelm my SOI but I can sure give it a try. Your tips are great.

11:47am • #37
107,830 Points Outside Blog

Thanks for the great tips.  I generally follow all of these guidelines but am sure my emailing could use some tweaking.

3:34pm • #39
JUN
20
2009
227,064 Points 25 Featured Posts

Ann Marie - Your suggestions are right on the money.  I would only add a few general comments:  (1)  Add links to relevant information.  (2)  Have a call to action - what is the customer supposed to do after reading the e-mail.  (3)  Be careful with too much html and other junk in the e-mail.  It often gets your e-mail clogged in junk mail filters.  (4)  If sending unsolicited commercial e-mail, review CAN-SPAM act, include tag indicating that it is advertisement, and include functioning opt-out link.

5:18pm • #40
JUN
22
2009
151,240 Points 2 Featured Posts Outside Blog Attended Rain Camp

Consider placing your name and/or company name in the subject line too.  For example, Scott from ABC Title wishes you and your family a Happy Holiday.  They will know it was from you regardless if they opened the message or not and you got your marketing moment.

2:02pm • #41
JUN
24
2009
193,448 Points 1 Featured Post Localism Sponsor Outside Blog

Anne. Interesting tips. I will try to keep them in mind when I am marketin to my Clients.

12:42am • #42
JUL
01
2009
588,234 Points 80 Featured Posts Localism Sponsor Outside Blog Hit Router Attended Rain Camp

Anne Marie - Hope all is well and you are having a great summer so far !  Great blog post here regarding email campaigns.  We definitely need to break down our email lists.  We do not really send out too much bulk stuff to clients and prospects.  In fact, we do not send too much out besides mailers but need to do more emailing and incorporate the other tips as well.  I certainly know I struggle making it through the items in my inbox throughout the day.  ~ Chris

9:04pm • #43
JUL
12
2009
112,625 Points 3 Featured Posts

This is a great post Anne Marie!  I have bookmarked it!  It seems so simple and yet I have learned so much.  Thanks you for sharing your expertise with us - I am going to try it out with my next newsletter and see what happens!

11:40pm • #44
JUL
13
2009
387,763 Points 5 Featured Posts Localism Sponsor Outside Blog

This certainly sounds like a sophisticated strategy.  How do you find out what time the recipients open their email?  You wouldn't want to require a read receipt...

4:13pm • #45
JAN
25
2010

Thank you for the tips! I'm still trying to develop my email marketing strategies.

2:36am • #46

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Anne Marie Malfi, Real Estate Marketing Consultant/Virtual Asst, Bucks County,PA

Yardley, PA

More about me…

Malfi Marketing Solutions ~ for real estate professionals

Office Phone: (267) 793-0373

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A “Marketing” Virtual Assistant that will partner with you to increase your online and offline marketing. This blog is where I will share everything from helpful marketing, branding, time management tips and solutions to tons of advice, motivation and inspiration so that you are working smarter - not harder! I look forward to getting to know you and your business more.

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