Several years ago I was supposed to do a morning home inspection about 45 miles from my office. Since gas was high and the drive was long, I confirmed the inspection the evening before. I figured that they would certainly be able to confirm that the inspection was on for a mere 14 hours later.
The next morning I got everything in the car and set out during rush hour so I could get to the property on time. I got there with five minutes to spare and did some preliminary documentation. At 8:15 a.m., no one had shown up yet, but I didn't worry since they might have been fighting rush hour traffic, too.
At 8:30 a.m. still no one, so I called the Realtor. I got voice mail and left a message. 8:45 a.m. Nothing. More phone calls, to the Realtor, the Client, even the Seller's Realtor. Voice mails. Messages left. 9:00 a.m. Nothing. I decided to pack up and go hang out at one of the malls just in case............... 10:00 a.m. Nothing.
I headed back to my office 45 miles away. No calls from anyone during my drive back.
Frustrated, as most anyone would be, I prepared for my afternoon inspection, ate lunch, and took a catnap. Fast forward to that evening..............
At about 7:30 p.m., my Client calls wanting to reschedule the inspection. Well, at least he subtly admitted that they missed the inspection since he wanted to reschedule. I asked him if I had the wrong time that morning and if anyone had received my voice mails. He said yes and explained that they were in the car with their Realtor and had been involved in a car accident which sent their Realtor to the hospital. Obviously, no one was thinking about something as insubstantial (at that point) as a home inspection, and I certainly had no problems rescheduling the inspection for the next week.
So remember as you're writing your blog posts about how someone didn't return your voice mail promptly, or didn't return your email promptly, or didn't update the MLS listing promptly, things aren't always what they seem.
On that note, what do you think the following little fellow is? I found him at the San Diego Zoo late yesterday. It might be what you think it is. Or maybe not. The open mouth might tell the herpetologists among us.


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This week's blog posts (they will open in a new window)
- The Flying Seagulls (slide show) - 6/18/09
- The inspirational story of Capt. Wesley Moore - 6/17/09
- WWW (Wordless Wednesday with Words): Let me help you.... - 6/17/09
- Guerrilla Marketing series - 6 posts, various dates, most recently on 6/15/09
Last week's blog posts (they will open in a new window)
- Life series - 56 posts, various dates, most recently on 6/13/09
- How to effectively use anonymous/semi-anonymous testimonials - 6/14/09
- Free Windows 2000, XP, and Vista programs for reducing the size of your pictures - 6/12/09
- Foto Friday: Don't blow your top! - 6/12/09
- It's okay to be personal (slide show included) - 6/11/09
- WWW (Wordless Wednesday with Words): Anyone you know? - 6/10/09
- Where do you get your energy? - 6/9/09
- Is someone you know slithering? Help them out! - 6/9/09
- Is everything you try being blocked by someone? - 6/8/09
Previous week's blog posts (they will open in a new window)
- How I turned a 20-minute walk into a healthy 3-hour stroll - 6/7/09
- SST (Speechless Sunday with Text): East San Diego County's tallest and highest cross - 6/7/09
- Points matter, but you still have to answer your phone - 6/7/09
- Are you sending a mixed message? - 6/6/09
- A Quiz: What's in a (star's) name? - 6/6/09
- Thinker's Thursday: Zoey the Cool Cat - 6/4/09
- WWW (Wordless Wednesday with Words): SD&R&R - 6/3/09
- Tattoos aren't just for people anymore: The Ultimate Tattoo - 6/3/09
- Are you a big fish or a small fish? - 6/2/09
Helpful posts for ActiveRain newbies (Yep. They'll open in a new window)
- How the system works and working the system, or Active Rain point values that I know about
- How to get 500 points with your ActiveRain success story
- Do you have some commercials for your business?
- Free help for Active Rain newbies
- 10 ways to get a featured post at ActiveRain
- How to keep people from reading your Active Rain blog
- How do you get people to comment on your blog?
- Using Active Rain more effectively by finding Power Partners
- Quit putting huge, gigantic, monster pictures in your blog. Now! (Help on resizing them)
- Using YouTube videos without slowing down page loading
- Don't forget to remember how Active Rain supports you indirectly
- How to use the Active Rain system more efficiently
- How do you choose a subject for your blog posts?

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Russel--I had a similar personal experience many years ago while waiting for a friend to begin a fun day trip out of town. I was pacing and getting frustrated, etc. Her delay was caused by an accident her mother had just like your clients. Mine had a happy ending in that we had a good day inspite of our slight delay.
The critter from the zoo--I don't know. Tell me, please.