Special offer

Why have a website?

By
Real Estate Agent with Nextage Achieve Realty

Pamela Cendejas wrote an excellent post about your website's Privacy Policy on this blog.  Thank you Pamela!

I was kind of surprised by some of the comments people made.

One person said "I never collect personal information on my website".

Another said something like "I never collect personal information as a condition of searching for homes".

I'm curious... why not?

If you've invested time and money in a website, isn't it reasonable to expect a return on that investment?

I've spent thousands of bucks, and hundreds of hours in building content for my website and blogs. This wasn't some kind of philanthropic exercise... my reason for doing so was to capture leads that lead to more commissions.  And the only way to do that is to ask them for their name, email address and phone number.

Someone on Pamela's post said something like "if I ask for their contact information as a condition of searching for houses for sale, they'll just move on to some website that doesn't request that information".

If that were the case, the big lead aggregators would be out of business - instead of raking in big bucks by selling those leads to the Realtors who don't know how to capture leads from their websites.  If that were the case, I wouldn't have gotten over 50 leads from my website in the last 3 months.  Granted, some of those leads contained bogus information.  But at least a few others will lead to sales.

OK, let's say just one sale.  That's $4,000 to $9,000 in commisions I would have lost, had I not asked for contact information. Some lucky Cincinnati home buyer is gonna have the opportunity to get great service and make a new friend because I asked for their name and number.

Let's say someone moves on to another website because you asked for their information. What have you lost?  Do you expect they'll be so thankful you gave them free MLS access, they're gonna pick up the phone and call you?   Let 'em move on if they're not willing to give up their contact info!

So the question I asked earlier is, "Why have a website?"  If it's for lead capture, then set it up as a LEAD CAPTURE MACHINE.  If it's to put up a smiling picture of you with your arms crossed and looking all cocky, and boast about all the initials after your name, save the cost of the website!  Here's three great alternatives for you:

  1. Give the money to Habitat for Humanity
  2. Invest it in the stock market
  3. Take your spouse out for a nice dinner.

Any of the three are likely to give you a better return on investment (specially the third one, if you get my drift..... >;)

My post, "On-Page SEO for Realtors" offers a few more ideas on lead capture that just make sense! (to me, anyhow).

And if you disagree with me, please let me hear from you.  I'm always (OK, usually) open to new ideas.

To your wealth!

Jim Crawford
Long & Foster - Fredericksburg, VA
Jim Crawford Broker Associate Fredericksburg VA

I have always had a small registration to view more info about a home.  I try not to be too intrusive.

Jun 19, 2009 04:27 PM
Andrew Haslett
Van Warren Home Inspections, NAHI CRI - Fort Knox, KY
Heartland of Kentuckynulls, Best Home Inspector

If a realtors website wants personal information from me to view it, I don't give the information, I don't view the site. Move on: Next.

If I want to contact the realtor, I will do so.

Jun 19, 2009 04:32 PM
Elayna Fernandez
the Positive MOM - Fort Worth, TX
BE Positive and You'll BE Powerful!

They are called OPT-IN forms, not REQUIRED forms.  It's the era of FREE. So lovingly and gently trade their information for something super fabulous and useful to them, but do provide content that is FREE of charge and FREE of registration.  If your call-to-action is well crafted, they WILL definitely register WILLINGLY and will keep on coming!

Jun 19, 2009 05:57 PM
Elizabeth Bolton
RE/MAX Destiny Real Estate Cambridge, MA - Cambridge, MA
Cambridge MA Realtor

Hi Bob ~ You make a really good point about the lead aggregators. On the other hand I know that there are plenty of sites where people don't have to log in.  I struggle with this choice. 

So far my website doesn't require registration so therefore it doesn't get loads of them.  I know at a minimum I need to massage my calls to action to generate more interactivity. Right now I'm just so delighted that people are finding me and reading my stuff - and letting me know which is really exciting.  I'm also considering switching IDX providers to one that does a better job of making the opt-in registration seem appealing.

Liz

Jun 20, 2009 12:58 PM
Bob Wuest
Nextage Achieve Realty - Cincinnati, OH

Great comments!  Elayna - you have a gift for writing!  Way more elegant than my kinda crass and direct style. "Lovingly and gently trade their information for something super fabulous and useful to them".  YEAHHHHHH  that's what I meant to say!  Certainly I'd never get any registrations if I charged... however, my philosophy is that if you want to view the MLS on my website, you gotta register. 

Elizabeth - I love the way you put it too - massage your calls to action.  In other words, what words and music can you put on your site that is compelling enough to convert a visitor into a lead?  How juicy can you make your offer?

So far in June, I've had 427 visitors, accorging to Google Analytics. I've had 16 registrations.  Just under 4%.  So, 96% are leaving the site without registering for one of several offers - including MLS access.

Six of those 16 left a bogus telephone number.  Of the others, three (so far) seem to be legit prospects who say they'll buy between now and September.  I have a meeting with one of them on Monday; I'm showing 3 houses to another later in the week; and I have a follow-up call on Monday with an out-of-town investor.  Several others I haven't been able to connect with via telephone yet. All 10 of them have received a personal "thank you" note from me for registering; and are on my drip email list.

Will I get one or two sales from my June website leads?  I'd bet on it.

So... am I sad that 96% moved on without registering?  Or happy that my website will lead me to one or two sales?

Andrew - You'd be one of the 96% that moved on without registering, or asking for my help in buying a home in Cincinnati. God bless ya for visiting!  Best of luck to you!

For 3-1/2 years I got about 50 leads TOTAL out of my site. Two sales that I can attribute directly to  website leads. Because I didn't know anything about how to drive traffic to my site, and get them to "opt in", as Elayna says, once they were there.

After I studied Internet Marketing and SEO earlier this year; and started applying those concepts to my site, I'm getting a whole different set of results - that I'm way more happy about!

Jim, If you're content with the volume of leads your website is generating, then keep doing what you're doing!  If you'd like to increase that volume, the SEO for Realtors blog cuts thru all the SEO bull, and gives you step-by-step instructions on how to do that.

 

Jun 20, 2009 04:12 PM
Century 21 Wildwood Properties
Century 21 Wildwood Properties - Twain Harte, CA
Smarter, Bolder, Faster

I get so many leads from my website and they only need to sign on if they want automated information.  So many buyers told me that is why they keep coming back.

Oct 26, 2010 11:59 AM