puzzleA real estate transaction is a complex process, involving many pieces of a puzzle that must fit together in order to be complete. Multiple parties must work together, at some level at least, in order to put that puzzle together. 

Some pieces do not fit the puzzle which can prevent it from reaching closure. Some pieces are missing and must be found, if the puzzle is to be finished. Not all puzzles can be fixed, however. And the analogy sometimes does not work, for while the goal is to complete the puzzle, the way in which it is accomplished and the pieces necessary to do so are not always what one expects. 

The buyer, and seller, are at the heart of the matter, and it really is all about them. One party wants to sell, the other to buy, and both wish to reach the closing table (however that is done locally) so a title transfer can occur along with the exchange of funds. Of course this is notwithstanding all the personal agendas, roadblocks, and emotions along the way. But the desired end result is really pretty simple, isn't it? At least in theory. 

It's all about WE not ME

While the focus, naturally, IS the buyer or seller, depending on which side of the fence you are on, a real estate transaction really is about WE, not ME. A team effort is essential, striving toward the common goal of closing, with each person filling in the appropriate pieces. A buyer or seller must cooperate with the members of the team, and at times must rally them to keep the process moving. Similarly, those supporting the effort - escrow, title, agents, attorneys, lenders - must somehow work together to reach the goal while at the same time ensuring individual objectives are met, clients' interests are protected, and required paperwork is completed. 

Are YOU at the heart of the problems?Sometimes agents and other real estate professionals seem to be centered more on their own agendas (Could it be the commission? Or controlling what happens and when? Or something more insidious, like fraud?), failing to keep in mind what, and who, this is all about. At least it can appear that way. Being that we are human, it is sometimes difficult to not let individual emotions and personal desires interfere, even more so when things are not proceeding in the way in which you want them to. Some folks simply don't, or can't let it go. Those who like to be in control may have a particularly tough time. 

In some transactions, one or more ME's make it impossible to reach the closing able, buyers and sellers included. Certain deals are doomed to fail, for financial or other reasons, legitimate or otherwise. However the right attitude, of working together, can sometimes go a long way toward overcoming some obstacles so the common goal may be reached

So how to keep WE from becoming ME? 

  1. Set expectations
  2. Keep lines of communication open, regular, clear, timely and unemotional
  3. Focus on tasks and information, not people
  4. Keep focused on the objective, but don't forget about the intermediate goals that must be met
  5. Put your personal agenda away
  6. Maintain a spirit of cooperation and being helpful, not antagonism and "we versus them" - this should not be a win/lose proposition
  7. Do your job
  8. Keep those emotions in check
  9. Say thank you...often

 ********************************

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All content copyright © 2008 Jeff Dowler Carlsbad Homes and Real Estate Tidbits

 
Post is included in group: SAN DIEGO Real Estate Agents & Loan Officers
Post is included in group: RE/MAX Active Rain Bloggers
Post is included in group: Advice for Sellers
Post is included in group: Advice for Buyers
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34 Comments on It's all About WE Not ME

JUN
22

Jeff,

Great post.  I especially like your list of nine things to do.  If more people would follow them, it would be fantastic.

 

Please remember me if you learn of anyone investing or moving to Latin America and I will do the same for you!  Thank you.

 Sincerely,

Gary Coles, Broker ABR, CIPS, CRP, CRS, GMS, GRI, RCC, TRC, WRS

2000 President, Greater Las Vegas Association of Realtors®

10:35pm • #1

Nice post.  It does seem all to often that we find ourselves in confrontational situations when really they should all be collaborative.

10:39pm • #2
182,958 Points Localism Sponsor Outside Blog

Jeff.Excellent blog post..if only everyone followed this..Thank tweet thisyou

helpfulHannah

10:55pm • #3
431,434 Points 76 Featured Posts Localism Sponsor Outside Blog

HI Jeff--As Hannah said, if only everyone shared your philosophy--I think we'd be a bit more respected in our profession!  GREAT post!

Debe in Charlotte

11:03pm • #4
696,039 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Gary - thanks for the compliment. I agree - a great list to follow, if only everyone could and would. Tough to do, I think.

Michael - and in this market things can really get contentious and stressful.

Hannah - yup. Love your moniker

Jeff

11:05pm • #5
365,927 Points 3 Featured Posts Localism Sponsor Outside Blog

Good ideas to keep the communication and the efforts flowing so that the transaction is completed to everyone's satisfaction.

11:12pm • #6

Jeff!

Great Post!

We have so many people to make happy these days besides our precious Buyers and Sellers...So many lives are touched (banks, lenders, escrow people) that your 9 items is a great thing to post on our noses so we don't forget!

Thanks for the reminder.

Gina

11:12pm • #7
304,790 Points 12 Featured Posts Localism Sponsor Outside Blog

Hi Jeff,

"Maintain a spirit of cooperation and being helpful..." well said. Not sure why some agents look at it as an adversarial situation.  After putting together a transaction a few days ago I told the co-op-erative agent my goal was for us both to create raving fans of our clients.

11:22pm • #8
430,119 Points 17 Featured Posts Outside Blog

Well done. If the public had any idea how "complex" the process was, and how many things could (and DO) go wrong, there would be a lot less REALTOR bashing. Which brings me to just one point. When you mentioned the agents that are only interested in their own agendas, one of your points was "Or controlling what happens and when?". I just wanted to make note, for the sake of anyone who doesn't consider this (I know this is not how you meant it), we actually do have to control many many parts of the process, and when they happen, according to the time frames of the contract.

That's all. I know I'm preaching to the choir with you, but some people may not consider this.

11:24pm • #9
387,628 Points 3 Featured Posts Outside Blog

Jeff: This is great information. Love the nine count in your post.

11:43pm • #10
JUN
23
155,008 Points 6 Featured Posts Outside Blog

Jeff,

It's so funny how the simple proverb:  "Everything I ever need to know about life I learned in Kindergarten"  - it's so true.

Say please, say thank you, and LINE UP!!!!!

Thanks for the post.

1:27am • #11
193,495 Points Localism Sponsor Outside Blog Hit Router

Jeff, this is an excellent post and glad it was featured so it will be read by more members.  I like the nine points on How to keep WE from becoming ME? 

1:39am • #12
409,902 Points 74 Featured Posts Outside Blog

Jeff,

Without getting emotionally involved....the clients come first.

7:00am • #13
189,968 Points 1 Featured Post

Good Morning Jeff,  I really like your blog today, great ideas.....

By the way, would you please email me the directions on how to arrange my photos on a blog when I post the way you have yours.  I've tried it and can't seem to get it right. 
T

Thank you so much for your post and your help.

Patricia Aulson/portsmouth nh real estate

8:14am • #14
121,128 Points 1 Featured Post

I couldn't agree more. It is a team effort to get the loan closed and the home buyer into the new home. The key is having an open line of communication between all parties.  

8:34am • #15
470,336 Points 13 Featured Posts Localism Sponsor Outside Blog

Jeff - Well said, if everyone works together instead of pushing individual agendas the process is fairly easy and the out come will be good for all involved.

8:43am • #16
495,201 Points 1 Featured Post Outside Blog Hit Router

Jeff

So well spoken; number five on the list sets a lot of precedence of why we do what we do and enjoy people. This is a people business and putting personal agenda into the equation can't really allow us to focus on the good of them; the sellers and buyers. Thanks.

8:47am • #17
583,673 Points 95 Featured Posts Localism Sponsor Outside Blog Hit Router

Jeff, you mean it is not all about Me? Darn I've been deceived these 14 years.

LOL

Ya know I'm kiddin'?

Oh if ONLY everyone understood everyone needs to think not of themselves but others.

8:55am • #18
156,351 Points 4 Featured Posts

jeff, I remember in the early 1990's when buyers agency was accepted in Oklahoma in the wake of the Edina Realty class action suit. We had an office meeting, and to say that their was wailing and gnashing of teeth was an understatement and this was from experienced RE/MAX Realtors. Finally a top agent in the back with a booming voice yelled out, I don't care what you call it, I work for the transaction. He is still successful today, because he understands that rules change but meeting clients needs are always first. Ego is often our greatest enemy followed by resistance to change. 

9:29am • #19
696,039 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Debe - well the personal agendas so often get in the way. Sometime's it's hard to keep in mind what the final goal is when things are falling apart or emotions are running high.

Christine - IMO the communication is perhaps the most important aspect. So often there is limited communication (I have a deal now where I have no communication from the other agent at all despite numerous emails and several phone calls) adn this just sets up more negativity, and makes it tough to deal with the issues.

Gina - well it IS hard with all the players, and some transactions make it especially hard to smile adn be cheerful.

Jeff

10:01am • #20

We are in a business that requires cooperative competition.  The bottom line is it's really not about me, or we...it's all about the client.  In an ideal worth, agents must place the client's interests above all others, including his or her own.  But the real world is not ideal.

10:03am • #21
195,452 Points 1 Featured Post Localism Sponsor Outside Blog Hit Router

There is a balance in this job of keeping our emotions in check and yet keeping our passion for what we are doing.  I am always cautioning my clients sometimes to the point of being negative, but I want them to understand what they are going to have to do.

10:18am • #22
201,341 Points 2 Featured Posts Outside Blog

Jeff, good post.  I remember a situation once with a deal where the other agent was driving hard to get the deal closed on a certain date - had too!  When the other agent was out of town I said that I would meet with the buyers to get initials on the contract.  When they started to talk to me I found out that they didn't have ANY DATE in mind.  Come to find out he needed the closing!  His hard push for the closing date made the deal eventually fall.  You have to sometimes wonder who's agenda is on that contract?

11:14am • #23

I just posted a blog entry on the WE in our industry - WAG YOUR TAIL!!, and now also see this great entry. 

11:38am • #24
Localism Sponsor

Good advice and well-written; thanks for the info.

12:08pm • #25

Totally agree, its just a pitty that the banks are not part of the team at the moment. They are providing no feedback to the mortgage agents and everything is taking so long.

12:12pm • #26
479,548 Points 54 Featured Posts Outside Blog

Jeff we could avoid a lot of problems if we just remembered that it isn't about us.  It is about the Buyer and Seller and getting the transaction done, which requires a team effort on our part.

1:31pm • #27
696,039 Points 145 Featured Posts Localism Sponsor Outside Blog Hit Router

Lynda - some agents clearly want to make this successful for all parties, while others seem to have only their pwn interests at heart. It just shouldn't be that difficult, at least most of the time. I know I get pretty edgy when working with someone who appears to not want to cooperate.

Lisa - that IS a good point and the clarification is most appreicated. What I meant was that some agents seem to want to control the entire process, not just things that are in their area of responsibility. And part of our job IS to make sure certain things are done, but that's all part of helping the process be successful, isn't it?

Jeff

2:40pm • #28
290,142 Points 4 Featured Posts Localism Sponsor Outside Blog

Bleh re the RE market, but loved your post, and so relevant in many instances. Twitter is a good teacher of it's not about 'me.'

3:28pm • #29
JUN
24
703,653 Points 72 Featured Posts Localism Sponsor Outside Blog

Jeff, this is just a wonderful post.  Even I will, once in a while, find myself turning into one of those agents!  I like to hope that by now I'm self aware enough to notice and switch lanes, but not always!  This should be must reading for us all!

7:54am • #30
438,592 Points 47 Featured Posts Outside Blog

There are plenty of agents that only think with their pocket book. Of course this sullies the industry as a whole.

7:55am • #31
244,417 Points 5 Featured Posts Outside Blog

Jeff,

I have been out of town and missed this post until now. Team work can make a hugh difference in the results we get. Congrats on the feature:)

11:16am • #32
JUN
25

Great post, thank you! Yeah, those darn emotions - it's sometimes tempting to go down the "he said, she said" road or feel sorry for yourself if things don't go exactly as planned. I have learned, too, that clear and concise communication is the best way to prevent mis-understandings and hurt feelings.

7:49pm • #33
JUL
08
100,170 Points 1 Featured Post Outside Blog Hit Router

Jeff. Great Blog. I think that oftentimes making money (referral fees) get in the way of what is best for the Client. We should always consider the needs of the Clients rather than a few extra dollars. Are we more interested in a few extra dollars or a few referrals down the road. If we treat the Clients right the money will come.

1:35am • #34

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Jeff Dowler ~ Carlsbad Real Estate ~ 760-840-1360

Carlsbad, CA

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RE/MAX Moonlight Beach (CA DRE Lic. # 01490977)

Address: 1967 N. Coast Highway 101, Encinitas, CA, 92024

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