In today's market I see lots of Loan Officers and Realtors who seem to have the mentality of "work with everyone", it might lead to a closing.  They spend their time and energy with "clients" who are high maintenance, marginally qualified, and sometimes just plain disagreeable.  When the deal either quietly dies, or blows up suddenly, they have just made a very expensive mistake.

I have found that I can't work with certain types of people and made a decision some years ago to say no and turn down a potential client if I think I cant work with the person, or they are not likely to close. 

The advantages to being choosy about your clients are:  More energy, More enjoyable work, Better utilization of your time, and when you finally close, a client who is happier and more likely to refer clients to you.

Now, there are some disadvantage to saying no, such as straining a referral relationship.  If your relationship is strong, you should be able to explain why the lead is not a good fit for you.  

Its tough the first time you have to do this, but the more you do it, the stronger your resolve becomes. You are in control of your business and your work day.  The payoff is your sanity and work/life balance.

Remember, a fast "no" is better than a long "maybe".

 

7 Comments on Don't be afraid to say "no"

JUN
23
115,217 Points 7 Featured Posts Localism Sponsor

[there are some disadvantage to saying no, such as straining a referral relationship]

I'm not even sure that's so much of a disadvantage . . . because if you can't close a client then the referral agent's not going to get paid either--and the incidence of 'bad feelings' could be a lot higher.

Better to, as a teacher of mine once said "turn you down now than let you down later."

My first broker told me once that if I fired too many people, eventually there would be no one left. She gave me wise counsel in most aspects of this business but she was not right in this instance.

There have been plenty left and I say no when no is smarter than yes, if that makes sense . . . :)

9:58pm • #1

Excellent, it's your business to chose with whom you want to work with.   I have taken on some "high" maintenance types with the understanding that we do things my way or they can go find someone else to work with... and yes, I have released their contract because they've become "disagreeable".     And for those "referrals", just tell them that at this time I am sooooo busy that I do not feel that I can service you as a client correctly, so here's a good person.... go see them... LOL

10:04pm • #2
140,359 Points 1 Featured Post

Roger - AMEN!  BRAVO!  Good for you!  Like you, this was a lesson I learned relatively early in my mortgage career (I've been in the biz since 2001) after working with a few clients that I probably should have said "NO" to.

The biggest issue I come up against is when I explain to prospects (the first time I meet them) that I do not work 24/7.  Most of the people I serve are OK with that but every now and then, I come across those that expect me to be their beck and call girl.  I will politely tell them that I simply do not work that way; never have and never will.  I tell them that they would be happier working with someone else.

10:12pm • #3

Its probably the hardest thing for me because i try to give everyone a chance, but its tough when you get burned and you have noone to blame but yourself.  Ive had multiple situations where i think " why am i doing this ? "  After a while it gets easier as far as having the right words to get your point across without coming off snobby or rude. Id rather spend time prospecting then being a tour guide to someone who doesnt value your time and efforts.

10:18pm • #4

I definitely agree that you should say no to high maintenance, disagreeable and poorly qualified clients.  They take so much time that you don't give true service to the deserving clients.

For years I have said no and often. It has made life much better.

10:24pm • #5
303,087 Points 12 Featured Posts Localism Sponsor Outside Blog

Hi Roger,

Double-ditto for me. It doesn't happen often, yet every now and then it's a choice I make. Just as some choose not to work with me, every now and then I make that decision myself.

There is absolutely no reason to feel compelled to work with every single person out there. I love what I do and those I work with and for, no burn-out for me.

10:45pm • #6
JUN
24

Hello Everyone,

Thanks for the support :)

Roger

8:43pm • #7

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Roger Howell

Boise, ID

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Trinity Home Mortgage, Meridian Idaho

Address: 1775 N. Hickory Lane, Meridian, ID, 83646

Office Phone: (208) 955-1234 x 30

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