I received a call from a realtor who lives in Northern Virginia wanting to know if I would come out to the Baltimore area to stage her house.  The realtor really wanted a stager from the Northern Virginia area, as she would potentially use them again for local listings.  In essence, it was a trial run.  Now, Baltimore is a bit of a drive for me, but I've staged a home in Annapolis, and the drive is really not much longer than what some people commute everyday, so I agreed.

This gorgeous house is located in Reistertown, Maryland, and was worth the drive.  I did a 2 hour consultation, and then returned a few weeks later to do a hands-on staging with the realtor/owner.  We also went shopping together at the HomeGoods in Owens Mills, and we had a great time.  Not only did I have the opportunity to work in a stunning home, I also met a fantastic realtor who is a really nice person, too.

Here is just one set of B&A's of the living room:

Living Room Before 

 

Living Room After

For this opportunity, I can thank our professional policy of always returning phone calls and email messages.  Of course, we all know that the call back is just a normal part of doing business.  But it's amazing how many people don't do it.  This realtor had told me that she called another stager who is based in Maryland, but they never called her back, so she called me next.  And I called her back.  And that got me the job, and potentially more projects in the future.

 

All the best,

Monica

 
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8 Comments on The Importance of the Call Back

JUN
26

To be honest, my first thought was maybe they aren't in the staging business anymore. There's a lot of fallout in the staging industry and I've had realtors call me that I haven't heard from in 6 months ask me if I'm still staging.

But you're right, it's not only professional but courteous. And you know you got that job because you called back in a timely manner. Congrats! The room looks great. I'm sure you'll get more work because of it!

7:16pm • #1

Monica; I'll bet the Realtor really appreciated the fact you went the "extra mile", literally, to help her out! I wish you a long and successful relationship with her. You both will benefit.

8:39pm • #2
JUN
27
114,334 Points 2 Featured Posts Localism Sponsor Outside Blog

Monica. I try to call the client back within 15 minutes. You would not beleive how many times that they say "Wow, that was fast."  I always have Ryan or I meet them that very day. 9 times out of 10 we get the job because we called right back, we met the same day, and we gave them a bid the same day. I hope that you continue to work as a team with this realtor.

12:19am • #3
Outside Blog

Cathy - I've had that happen to me, too - a call a few months later to see if I'm still in business.  I know that a lot of new stagers want to start their own businesses and just don't make it for a vriety of reasons.  I'll just keep doing the follow ups, and hopefully I'll still be around in 6 months!

Peg - The "extra mile" is an understatement!  That house was 75 miles away!  But it was all worth it for the relationship!

Lori - I try to call back ASAP, too - but more often than not I answer my phone immediately, and try not to let it go to vmail at all if I can help it.  My BlackBerry is attached to me at all times, and I don't know if its a blessing or a curse!

2:29pm • #4
147,523 Points Outside Blog

Very nice staging and good post article!

7:18pm • #5
Outside Blog

Your Staging is fantastic!  Of course, Monica.  You are so talented!

8:48pm • #6
JUN
28
Outside Blog

Thank you, Cathy!

Jane Ann - So nice to hear from you!  Of course, I had a fantastic teacher!

7:17am • #7
JUL
09

Glad to see you moved the furniture to showcase the beautiful architecture. Good luck and I hope you receive a lot of business from the realtor.

6:34pm • #8

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Monica Murphy, ASP, IAHSP, RESA

Potomac Falls, VA

More about me…

Preferred Staging, LLC

Address: Potomac Falls, VA, 20165

Office Phone: (703) 851-2690

Cell Phone: (703) 851-2690

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